Champion Energy Services

The customer completed a TPV enrollment on 5/28/15, with an effective start date of 7/During the authorization to switch to Champion the customer agreed to the rate .10537/kWh The customer has canceled the contract and per the Terms of the agreement he is subject to the Early Termination FeeThe switch has been submitted per the customer request with an effective date of 9/10/Drop dates are determined by the Utility and are subject to be effective with the customer next meter read date There are no applicable adjustments If you require anything further please feel free to contact me directly Regards, Anita [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint We have contacted [redacted] several timesThey have offered to reduce the early termination fee of $ [redacted] down to $***I still feel that $ [redacted] is excessive [redacted] promised to save me money by locking me into a rateThe problem is, the rate that we were locked into was higher Per KWH than we have ever payedWe have never payed more than ***cents per KWH [redacted] locked us in at rate of [redacted] cents per KWH How is this saving us money? I feel that this was a deceptive practice and therefore do not believe that I should have to pay the excessive termination fee How does this save me money? My electric bills increased by over 30%!!!!! for less consumption Had we known that the early termination fee was $ [redacted] we would have never agreed to this contractWe are asking that the early termination fee be waived Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Why would I say I had a business and was the [redacted] of it I am a [redacted] old retired *** I live on [redacted] Aren't their phone calls taped, just in case of a problem, I'd like to hear where I said I had a business and am the [redacted] If I had a business it would be registered with the state of PA, And you can check with PPL that all these years I am residential as is my [redacted] who lives in another town, [redacted] in an over community and I handle his bills as he is an over the road truck driver and he works for someone, does not have his own truck, thus no business What is the name of my business and why isn't the business' name on the bill? Check with [redacted] and you will find I have not got a business, this is my home, I live here, These people are cheating the senior citizens They think we don't know how to read a bill We may be old but we are not dumb I have placed a complaint with the PUC also, so I have nothing to hide, but apparently these people do I do not accept their ridiculous answer I was also told by the PUC not to pay Champions half of the bill just pay PPLs part because they are investigating Champion Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint As stated before , I was told that my bills would go down if I switched to using them After seeing my first bill go up significantly I called and canceledIt took a few more weeks for them to read my meterHad they told me that I could be accessed up to $ [redacted] if I was unhappy I NEVER would have signed upI don't believe that I will save money with them, like they told meThey are more interested in profit than customer satisfactionI was deceived .I feel that they should drop all feesI did contact them directly but have been unable to resolve this issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Sent: Saturday, July 23, 11:PM Subject: RE: You have a New Message from Revdex.com Regarding Complaint # [redacted] I appreciate your help I’m very satisfied with the result.Sent from Mail for [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is partially satisfactory I would still appreciate an apology from Champion for unnecessarily dragging this out as long as they did, and for their refusal so far to take any responsibility for the error I trust that you will take their rather high-handed behavior in this matter into consideration in your future ratings of this company

Customer contacted Champion on 11/21/and requested a quote for renewal rates on his contract which would expire effective 12/10/ Champion had to create a customer quote due to the customer sizeThese types of quotes can take up to days to generate Please keep in mind the customer contacted our office on 11/21/our offices were closed on 11/24/and 11/25/and over the holiday weekendChampion sent a quote to the customer 11/30/ Customer suggests that Champion would not cancel his serviceThe customer contacted Champion 11/30/to request we cancel his serviceChampion has submitted the customer request on 11/30/and a response from the utility is pending The customer will remain with Champion and may bill on default pricing if drop request does not complete prior to current contract end date 12/10/ 11/21/- First contact 11/24/-11/27/- Office Closure Thanksgiving Holiday 11/30/- Customer requested to cancel via Customer Care agent 11/30/- Champion sent customer renewal rates - customer declined as drop is pending Renewal rates sent to customer 11/30/ Champion has complied and fulfilled all requests made by the customer in a reasonable time frame If you require anything further please feel free to contact me directly Regards, [redacted] Lewis Regulatory Affairs 281-653- Customer

*** [redacted] completed an enrollment via TPV Recording on 1/5/The customer agreed to a fixed rate of 0.086840/kWh for months with an effective start date of 2/ Champion sent the Welcome documents via USPS on 1/7/ The customer states he did not see the Welcome documents until his return to townThe rescission is based on the date the documents are received not when the customer views them Champion billed the customer for energy consumed and accesses the Gross Receipt Tax (GRT) which is included in the rateThe GRT is not a Champion charge but a Pennsylvania state tax, which we are allowed to pass through as part of the rate The customer has requested to cancel the contract with Champion and will be assessed an Early Termination Fee per the schedule outlined in the Terms of Service If you require anything further please feel free to contact me directly Regards, Anita [redacted] Regulatory Affairs 281-653-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10685776, and have determined that this proposed action would not resolve my complaint MsL [redacted] fails to explain why she stated the credit department was not able to approve my credit when they very easily did when I called an agent It was my feeling that she never actually checked with the credit department and seemed very upset when she found out that I called customer service directly to double check MsL [redacted] also originally had stated that I would not have to pay the cancellation fee if I signed a new contract This is all I am looking wanting to do She now states that the credit department is not able to extend service to me based on my previous LLC status but now she is stating if I pay off the cancellation fee that they can then extend service Her facts seem to keep changing Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Like I explained to Champion Energy Services I am in a resident area and I am not a business, nor is my [redacted] And I spoke to PPL and PPL agreed with me that I am a residential account and my [redacted] 's is also a residential account I am being charged a GRT charge of plus state sales tax and they are doing the same on my [redacted] 's account I AM NOT A BUSINESS, I LIVE IN A RESIDENTIAL AREA AND MY [redacted] LIVES IN A AND OVER COMMUNITY WE CANNOT HAVE BUSINESSES IN HERE I have it right on my bill what they are charging me a commercial rate and it is not the agreed upon rate of I have the paperwork right from Champion thanking me for doing business with them at a rate of for months I do not accept their answer as I have it in writing on their bills what I am being charged and I want all the over charges refunded as well and put my rate down to what they agreed to on their contract Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Documents allegedly sent were not received by mePhone call recording could have been made by anyoneI only recall requesting a quote for the utility usage for comparison, which was not receivedThere is nothing in writing signed by the firmIn my mind Champion stole the account without authorization and is attempting to collect an illegal "penalty fee" and collection feeNeither of these fees are legally binding in New Jersey without a written contract as per my lawyer.If PSE&G had not contacted us that this scam occured, we would not have knownI am authorized to offer $to compensate Champion for one years penalty Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I had found a letter today from [redacted] the power utility company from 9/21/where they inform me [redacted] will be the company giving us the energy Champion is not mention.As I said [redacted] energy the broker company for Champion already knew I was not going to contract with Champion as also [redacted] as early as the end of August or the beginner of SeptemberChampion violated my right and behind my back they took off [redacted] with who I contracted in August and put themselves as the company for my buildingI have the letter with me and can fax it to you[redacted] [Provide details of why you are not satisfied with this resolution.] Regards,

[redacted] has reviewed the sales portion of the call as advised in the previous responseThe customer was advised that there would be savings over [redacted] monthsDuring the [redacted] the customer was advised of the rescission period and that An Early Termination Fee would be assessedThe Early Termination Fee is not a fixed cost it is based on the number of months remaining in the contract at the time of cancellation [redacted] sent a Welcome package to the customer via [redacted] that included his Terms of Service, rate and length of the contractThe Early Termination is valid If you require anything further please feel free to contact me directly Regards, [redacted]

Customer completed a TPV Enrollment recording on 8/20/with an effective start date of 10/On 9/11/Champion issued an enrollment request on 9/11/On 10/22/Champion received a drop due to switch request from the utility The customer billed for one service period as the drop requested was submitted after the requested gain dateThe customer acknowledges she affirmatively consented to enroll and during the TPV recording the customer is advised that an Early Termination Fee would be assessed if the contract was cancelled prior to the contract end dateThe customer was assessed and Early Termination Fee in the amount of $1,per the customer Terms of ServiceThe customer account has been turned over to our third party collection agency as the past due balance has not been paid.All charges are valid and due.If you require anything further please feel free to contact me directly.Regards,Anita ***281-653-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint Miss L***,As I've stated, nobody ever tried to call meIt simply did not happenThat's fine if champion doesn't want to do anything,But I will still leave my complaint on file here, and with the [redacted] I've honestly never seen a business As bad as ChampionCustomer service is seriously lacking Regards, [redacted]

Champion has reviewed the customer issue and determined that a call was made to the customer to discuss the outage he experiencedThe outage was an issue relating to the pole and wire company (TDU)Champion advised the customer of the outage and the Estimated time of restoration as provided by the TDU There are no applicable adjustments to the customer accountIf the customer chooses to cancel his contract with Champion an Early Termination Fee would be assessed If there is anything further please feel free to contact me directly Regards, Anita L [redacted]

[redacted] has received voicemail from [redacted] and will return the call by EOD [redacted] ***

The customer can contact [redacted] directly to discuss furtherThere are no applicable adjustments at this time If you require anything further please feel free to contact me directly Regards, [redacted]

The customer cancelled service effective 2/29/Champion sent a final invoice on 3/2/with a due date of 3/18/the customer was placed with our third party collection on 4/18/as payment had not been receivedThe customer contacted Champion and we agreed to remove the fee as the customer agreed to make final payment on 4/29/On 5/31/payment had not been received and customer was place back with our third party collections Champion made best efforts to assist the customer to pay the final balance owed As a courtesy Champion has agreed to remove the collection fee.If you require anything further please fee free to contact me directlyRegards, [redacted] *

On 4/2/Mr [redacted] set up his online account which included establishing auto-payChampion did not input his banking information the customer entered the information On 6/5/Champion was advised that the account being used to auto-pay Mr [redacted] account belonged to another person Champion issued a credit to the person whose account the customer entered erroneously and issued a debit to Mr [redacted] ’s account for the charges incurred As a courtesy Champion will issue a credit for the Non- Sufficient Funds charged as we understand this was a human errorAll energy charges are valid If you require anything further please feel free to contact me directly Regards, Anita L***Regulatory Affairs Analyst [redacted]