Champion Energy Services

The original email has been forwarded to the email requested All matters are closed and resolved.Regards, Anita L [redacted]

Thank you for your responseYour are more than welcome to contact me directly, if you choose Anita L [redacted]

[redacted] began a mass transition with an effective date beginning May 1, Customer who had not selected an alternate provider was transitioned to a REP designated by [redacted] Utility [redacted] meter was transitioned to Champion Energy by defaultThe notices the customer received were required documentation per the Public Utility Commission On 5/5/Champion Energy spoke to the customer and advised that during this transition the provider she selected may not have picked this meter up therefore Champion Energy gained the meter by defaultChampion Energy advised the customer to contact the other provider and confirm if they may have overlooked this meter as it is associated to a guard/street light On 5/7/Champion Energy followed up with the customer and was advised that in fact the provider she selected did not pick this meter up Champion Energy confirmed there was a pending order for this meter to another provider The customer meter was billed by Champion for usage period 5/2/through 6/25/prior to the time the customer meter was picked up by the other providerThe customer was sent an outstanding balance due notice for $as the charges were billed and our system auto generates past due invoices As a courtesy Champion Energy has issue a credit for $The account is at a zero balance The customer stated she understood and all issues are resolved If you require anything further please feel free to contact me directly [redacted] ***

Champion is more than happy to set p a time for [redacted] to hear the TPV enrollment recordingHe can contact me directly at [redacted] between the hours of 8am and 5pm Mon-Fri If you require anything further please feel free to contact me directly Regards, [redacted]

The customer agreed to the term and rateThe customer cancelled prior to the contract end date*** offered a settlement on the Early Termination Fee that has been assessed
If you require anything further please feel free to contact me directly
Regards,
*** ***

Customer enrolled via our Door to Door salesThe customer contacted Champion on 2/06/stating that the person who completed the enrollment does live at this addressChampion issued a market trak to return he customer to the previous providerThe customer has advised to disregard any invoices
received by Champion as the market trak will send all usage billed back to the previous provider and no charges will be billed by ChampionThe market trak is still open.If you require anything further please feel free to contact me directly.Regards, Anita *** Regulatory Affairs Analyst ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I have contacted Miss L*** Friday and today 3/16/As of yet she has not contacted me in regards to the credit she is offering I will follow up with details as they become available. Thank youMrs***

On 8/11/*** *** contacted Champion after hour call center and told the Customer Care Agent (CCA) that his power was outThe agent placed the customer on hold to review the accountThe customer was advised that there was a power outage in his area and the estimated time of restoration was
3amThe customer requested a follcall as he wanted compensation due to the power outage. Champion Customer Care attempted to contact *** *** during business hours with no response. There are no applicable adjustments to the accountIf the customer choose to cancel his contract prior to the contract end date and Early Termination Fee in the amount of $will be assessed
If you require anything further please feel free to contact me directly
Regards,
Anita L***
***

Champion received a signed contract on 3/22/for a month term at a rate of The customer fulfilled their contract term but left unpaid energy charges in the amount of $1,The customer received invoices, one from Champion and one from DP&L , which is why she is unable to
see Champion charges on her past DP&L invoices
The customer has also been assessed a collection fee which is reflected on the invoices she is receiving
I am more than happy to discuss the account and provide resolutionPlease feel free to contact me directly
Regards,
Anita L***
281-653-***

The customer enrolled via TPV on 12/03/for a fixed rate of 0.097730/kWh with a month term.Champion initiated service effective 7/1/on 02/09/Champion received a drop due to switch request from the utility (***)The customer is responsible for paying Gross Receipt Taxes in
Pennsylvania and per the terms of conditions we pass that cost thru to the customerIt is calculated by multiply the rate times the Gross Receipt Tax rateThe customer energy rate does not changeThe customer was assessed an Early Termination Fee as the agreement was cancelled prior to the contract end date. All charges are valid and due there are no applicable adjustments.If you require anything further please feel free to contact me directly.Regards,Anita ***281-653-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I was solicited by this company to save on my electric. My bills have always averaged about the same year to year. This company didn't save me anything. It turned out quite the opposite. My bill went from less than $to over $with their involvement. They misrepresent themselves and pray upon unsuspecting companies. I am appalled by their lack of integrity and honestly cannot believe that a company practicing business in this manner is allowed to continue. WHAT A SHAM!!!!!!! I though the Revdex.com would be of help, but apparently not. I very disappointed by this whole process

Customer completed an enrollment via Champion Door to Door sales channel on 12/16/ The customer contacted Champion on 12/28/and stated Welcome documents had not been receivedChampion issued a *** *** to return the customer to the previous providerThe customer will be responsible
for any applicable energy consumption once the *** completesHowever the customer will not be assessed an Early Termination FeePlease note *** ***s can take up to days to complete.If you require anything further please feel free to contact me directly.Regards,Anita L***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Your sales person said my bill would go downI was never informed of a $ *** penalty for canceling your service prior to signing upYou say that I was informed in a welcome pack after I signed upThat's why I say that you mislead me and scammed me

Customer enrolled for a month term and was advised of all the terms of the ContractThe customer was provided an effective start date and affirmatively consentedThe customer was also advised there are applicable penalties if the Agreement cancels prior to the agreed contract terms.
There are no applicable adjustments
If you require anything further please feel free to contact me directly
Regards,
Anita ***
281--653-

Champion has a TPV Enrollment recording complete that authorized the switch of service the switch has been cancelled. Regards,Anita ***281-653-

*** was complaint with all rules required by the *** ** ***There are no adjustments
If you require anything further please feel free to contact me directly
Regards,
*** ***
*** *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint From: *** *** *** Sent: Saturday, April 18, 1:AM To: drteam Subject: Complaint #*** This complaint was not resolvedChampion has done nothing except deny that they've done anything wrong, when the contract clearly states the rate and my option to cancel the contract within days of receiving their contract
Regards,

The customer signed up for a month contract with a fixed rate of 0.085080/kWhThe GRT is a *** tax that is passed through to the customerThe Customer Terms and Conditions state the following: The rate includes Generation Charges and Transmission Charges (except where certain
Transmission charges are billed directly by the EDC), energy losses, ancillary service, capacity and renewable portfolio standard rate chargesThe rate excludes gross receipt tax, applicable *** sales tax or any other local taxYou are responsible for (i) any and all taxes, whether such tax is a separate pass through line item on an EDC invoice or included in the price of electricity, as required by law
There are no adjustmentsIf the customer chooses to cancel the service an Early Termination Fee would be assessed
If you require anything further please feel free to contact me directly
Regards,
*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
I never received a "welcome package", and like I said the terms were never disclosed to me prior to me signing upThis Company pressures its employees to make sales anyway they canIt is obvious that the company's profits are more important than customer satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
You are crooks and should be ashamed of yourselves. You will be judged for your nefarious dealings. The person with whom I spoke guaranteed 15% savings. Champion is a company that is not forthcoming and capitalizes by fraudulent business dealings - SHAME!!!!