Champion Energy Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

The settlement offer is $1, Regards, Anita L [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards First of all I feel that I was mislead They told me my electric bills would go down They continued to call me repeatedly until I believed themI finally gave in to find out that my bill went upI called immediately to discontinue their serviceI am not paying $ [redacted] to discontinue a service that did not live up to my expectations I have also contacted the [redacted] I will not pay this bill everThey are scammers

Champion received a signed contract through our broker [redacted] agreed to a month term ( [redacted] ) with a fixed energy rate of 0.0890kWhThe effective start date was [redacted] [redacted] contacted Champion [redacted] and requested to cancel services *** was advised that her contract was months and if she choose to cancel she would be assessed an Early Termination Fee On [redacted] Champion received a drop request from the utility with an effective date of [redacted] [redacted] cancelled their service prior to the contract end date [redacted] Champion assessed an Early Termination Fee of $1,per the customer Terms of Service Section All charges are valid and due If you require anything further please feel free to contact me directly Regards, [redacted] ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaintAnita,Please stop with the liesI was never contacted, received no phone call, or voicemailIf someone actually called, why would they not leave a message?This is almost comicalI understand "no applicable service" is your mottoGot it! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The contract they are referring to was done on a deceptive act on behalf of the company, Real Energy Solutions and their representative, [redacted] , that approached me about changing companiesI was told as I have been by other companies that I what I was signing for, which was only the first page, was giving him ( [redacted] ), permission to look for a better rate on a contract that was going to expire in [redacted] of the following yearThe other pages with, what appear to be, my initials I never signedAs a matter of fact I never saw those papers until I was approached by ChampionThe initials are all identical in every area, which all my initials are never the same and have a period after each set of initials that I do not accustom when I write themI believe that they were forged and I did not agree to this contractThe rate that is on the contract is higher than the one I had and doesn't make sense to me that I would have agreed on a higher rate instead of a lower one Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint Nobody from Champion EVER tried to contact meIt's obvious to me that they have no concern for their customersI will continue my complaint process to the [redacted] or whichever authorities are available Regards, [redacted]

The customer [redacted] completed a [redacted] enrollment on 7/30/15, for a month term at a fixed rate of 0.129240/kWhChampion submitted an enrollment transaction per the customer agreement on 8/12/15, with an effective start date of 9/29/ On 8/18/Champion received a drop request on 8/18/15, prior to the effective start date of service Champion assessed an Early Termination Fee in the amount of $1,due to the customer cancelling prior to the contract end date The rescission period to cancel is business days from the date of the ***Although the customer is outside of the rescission period Champion will release the customer with no penalty as we received notification they did not want to be with Champion on 8/18/ If you require anything further please feel free to contact me directly Regards, Anita L [redacted] 281-653-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, It's funny how this company only records the part of the conversation that is advantageous to them I was told that my electric bills would go down I was mislead and scammedThis is not an ethical companyI was never told that my early termination fee would be $***I would never have done this if ALL information was disclosedI never got a contract to readI am NEVER paying this billI do not want to do business with these people If someone stole money out of your house would you let them back into your house NoThis company can not be trusted

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Champion has issued the drop and the utility has respondedChampion does not provide confirmation numbers but to satisfy the customer the confirmation number is 8142016-12-010313210759al, this number is not associated with ComEd as it is an internal confirmation numberAs stated previously if the customer wants validation of the drop request he can contact ComEd directly There is nothing further Champion can provide to the customer Regards, [redacted] Lewis 281-653-

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11852104, and find that this resolution would be satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I was misleadI will not pay that billAt no time was I informed of a $ [redacted] early termination fee Regards,

On 1/23/the customer completed an enrollment via ***They affirmatively consented to switch their service to Champion effective 9/During the enrollment the customer affirmatively acknowledge she was authorized to make changes to the accountOn 10/12/the customer contacted Champion and advised they would be switching to another providerChampion advised the customer they would be assessed an Early Termination Fee as they were cancelling the contract prior to the contract end dateOn 11/3/Champion assessed an Early Termination Fee in the amount of $1,per the Agreement Terms of ServiceOn 1/25/Champion turned the account over to our third party collection agency as payment for the outstanding balance was not received.All charges are valid and due.If you require anything further please feel free to contact me directly.Regards, [redacted]

The customer has an outstanding balance with Champion in the amount of $1, Once the customer pays this outstanding debt Champion can initiate the request for new servicePer PUCT rule §(a)(4) For Indebtedness When [redacted] contacted Champion Customer Care to establish new service, he was aware that he had an outstanding balanceBut advised the agent that he had not been a previous customer of ChampionThe agent moved forward based on the customer statement and completed an enrollment under a new company name was approved Through our quality process the ESI Id was identified as an inactive account with a balanceChampion determined that the customers was the same person and the enrollment request was cancelled due to the outstanding balance If you require anything further please feel free to contact me directly Regards, Anita ***Regulatory Affairs Analyst [redacted] ***D [redacted] Visit us online: [redacted]

[redacted] , In no way did [redacted] mislead you with regard to your rate planYou were advised during the [redacted] that an Early Termination Fee would assessed if the term of the contract was not fulfilled and not cancelled prior to the rescission period As shared in previous responses [redacted] is willing to discuss directly further options to resolve this matter Please feel free to contact me directly, I am available between 8am and 5pm (CST) Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11996360, and have determined that this proposed action would not resolve my complaint I did not enroll in door to door marketing The bill issued was under a male name I am the head of household clearly a female and no one else had authority to enroll on my behalfThis is fraud [Provide details of why you are not satisfied with this resolution.] Regards,

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. If this was a personal situation I would not settle bacause I know I'm in the right. The company wants to settle and have me pay for it. Would they split the difference and make it $750? Regards,

As stated in my previous response, if you would like to initiate new service with Champion you will have to pay the unpaid outstanding balance If you require anything further please feel free to contact me directly Regards, Anita ***Regulatory Affairs Analyst [redacted]

Champion has contacted our Broker and at no time during the communication with this customer was a guarantee of savings madeThe customer was offered a fixed rate for a month term and the customer agreed to switchThe customer has requested to be returned to the Utility prior to the contract end date and has been assessed an Early Termination Fee per the Terms of the Agreement If you require anything further please feel free to contact me directly Regards, Anita [redacted]