Champion Energy Services

The customer can contact [redacted] directly to discuss further. There are no applicable adjustments at this time.
If you require anything further please feel free to contact me directly.
Regards,
[redacted]

Champion is more than happy to set p a time for [redacted] to hear the TPV enrollment recording. He can contact me directly at [redacted] between the hours of 8am and 5pm Mon-Fri.
If you require anything further please feel free to contact me directly.
Regards,
[redacted]

The customer [redacted] completed a [redacted] enrollment on 7/30/15, for a 36 month term at a fixed rate of 0.129240/kWh. Champion submitted an enrollment transaction per the customer agreement on 8/12/15, with an effective start date of 9/29/15.
On 8/18/15 Champion received a drop request on...

8/18/15, prior to the effective start date of service.
Champion assessed an Early Termination Fee in the amount of $1,750.00 due to the customer cancelling prior to the contract end date.
The rescission period to cancel is 3 business days from the date of the [redacted]. Although the customer is outside of the rescission period Champion will release the customer with no penalty as we received notification they did not want to be with Champion on 8/18/15
If you require anything further please feel free to contact me directly.
Regards,
Anita L[redacted]
281-653-1870

[redacted] completed an enrollment via TPV Recording on 1/5/15. The customer agreed to a fixed rate of 0.086840/kWh for 36 months with an effective start date of 2/2015.
Champion sent the Welcome documents via USPS on 1/7/15.  The customer states he did not see the Welcome documents...

until his return to town. The rescission is based on the date the documents are received not when the customer views them.
Champion billed the customer for energy consumed and accesses the Gross Receipt Tax (GRT) which is included in the rate. The GRT is not a Champion charge but a Pennsylvania state tax, which we are allowed to pass through as part of the rate. 
The customer has requested to cancel the contract with Champion and will be assessed an Early Termination Fee per the schedule outlined in the Terms of Service.
If you require anything further please feel free to contact me directly.
Regards,
Anita [redacted]
Regulatory Affairs
281-653-1870

[redacted] has reviewed the sales portion of the call as advised in the previous response. The customer was advised that there would be savings over ** months. During the [redacted] the customer was advised of the rescission period and that An Early Termination Fee would be assessed. The Early Termination Fee is not a fixed cost it is based on the number of months remaining in the contract at the time of cancellation. [redacted] sent a Welcome package to the customer via [redacted] that included his Terms of Service, rate and length of the contract. The Early Termination is valid.
If you require anything further please feel free to contact me directly.
Regards,
[redacted]

On 1/23/15 the customer
completed an enrollment via [redacted]. They affirmatively consented to switch their
service to Champion effective 9/2015. During the enrollment the customer
affirmatively acknowledge she was authorized to make changes to the account. On
10/12/15 the customer contacted Champion...

and advised they would be switching to
another provider. Champion advised the customer they would be assessed an Early
Termination Fee as they were cancelling the contract prior to the contract end
date. On 11/3/15 Champion assessed an Early Termination Fee in the amount of
$1,700.00 per the Agreement Terms of Service. On 1/25/16 Champion turned the account over to our third party collection agency as payment for the outstanding balance was not received.All charges are valid
and due.If you require anything further please feel free to contact me directly.Regards,[redacted]

Champion has placed the customer on the "DO Not Call List.
If you require anything further please feel free to contact me directly.
Regards,
Anita [redacted]
Regulatory Affairs Analyst
281-653-[redacted]

Mr. [redacted] discontinued
service effective 10/30/15 with a final bill dated 11/2/15 sent with balance of
$716.85 the due date 11/18/15. On 10/28/15 Mr. [redacted] contacted Champion and
stated he would make a payment on 10/30/15, no payment was received. On 12/7/15
Champion sent another invoice for...

the outstanding balance of $716.85 with a due
date of 12/23/15. No payment was received. As the account was past 30 days due
Champion sent the account to our third party collections to continue collection
activity a collection fee was assessed in the amount of $179.21. 
On 1/11/16 the customer
contacted Champion to discuss his charges and was advise he account was turned
over to our third party collection as the balance was past due. On 1/12/16
Champion contacted the customer and he advised he would make another payment on
1/15/1/16 and he may be able to pay the remaining balance in February if not he
will make another 100.00 payment on 2/15/16. 
On 1/13/16 Champion
collection agent contacted the customer and advised the collection fees are
valid and due as well as the outstanding balance for the energy consumed while
with Champion.
The customer failed to
comply with his agreement to make a payment on 10/30/16. Champion received a
payment on 9/14/15 and no additional payments were received until 1/8/15.
All charges are valid
and due.
If you require anything
further please feel free to contact me directly.Regards,Anita [redacted]Regulatory Affairs AnalystChampion Energy Services

Champion turned this account to our third party collection per the
terms of the customer agreement as the customer failed to pay his final bill by
the due date.  When Mr. [redacted] ended his service with Champion his final
bill reflected a past due balance of $679.63 and current charges of $37.22. 
The choice Mr. [redacted] made to pay as he chooses does meet the repayment requirement
of Champion to enter into an agreement . There are no adjustment to current
amount due..
If you require anything further please feel free to contact me
directly.
Regards,
Anita [redacted]

Champion has contacted our Broker and at no time during the communication with this customer was a guarantee of savings made. The customer was offered a fixed rate for  a 36 month term and the customer agreed to switch. The customer has requested to be returned to the Utility prior to the contract end date and has been assessed an Early Termination Fee per the Terms of the Agreement.
If you require anything further please feel free to contact me directly.
Regards,
Anita [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
If this was a personal situation I would not settle bacause I know I'm in the right. The company wants to settle and have me pay for it. Would they split the difference and make it $750?
Regards,

The original email has been forwarded to the email requested.  All matters are closed and resolved.Regards, Anita L[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10685776, and have determined that this proposed action would not resolve my complaint.  
Ms. L[redacted] fails to explain why she stated the credit department was not able to approve my credit when they very easily did when I called an agent.  It was my feeling that she never actually checked with the credit department and seemed very upset when she found out that I called customer service directly to double check.  Ms. L[redacted] also originally had stated that I would not have to pay the cancellation fee if I signed a new contract.  This is all I am looking wanting to do.  She now states that the credit department is not able to extend service to me based on my previous LLC status but now she is stating if I pay off the cancellation fee that they can then extend service.  Her facts seem to keep changing.
Regards,
[redacted]

In response, [redacted] agreed to the terms of the contract per the [redacted] enrollment. The customer was advised that he would see savings over the entire ** months not in a one month period. When he contacted [redacted] he was outside of any rescission period to cancel without penalty. During the [redacted] the customer affirmatively consented that he understood there would be penalties if he cancelled the contract prior to the contract end date. The customer has cancelled his service with [redacted] and per the Terms and Conditions of the Agreement the Early Termination Fee is applicable.  [redacted] did not mislead the customer in any way at any point during the sales calls or the [redacted] the customer could have said he was not interested and rejected any offers made to him.  [redacted] is willing to regain the customer to complete the contract terms, if he chooses this option [redacted] will remove the existing Early Termination Fees that were assessed due to his contract cancellation once the service has initiated
The customer can contact me directly and discuss further.
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I would like to listen to this follow up call. As I do not recall any call being made.
Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11852104, and find that this resolution would be satisfactory to me.

The customer has an outstanding balance with Champion in the amount of $1,665.50.  Once the customer pays this outstanding debt Champion can initiate the request for new service. Per PUCT rule §25.477 (a)(4) For Indebtedness.
When [redacted] contacted Champion Customer Care to establish new...

service, he was aware that he had an outstanding balance. But advised the agent that he had not been a previous customer of Champion. The agent moved forward based on the customer statement and completed an enrollment under a new company name was approved.
Through our quality process the ESI Id was identified as an inactive account with a balance. Champion determined that the customers was the same person and the enrollment request was cancelled due to the outstanding balance.  
If you require anything further please feel free to contact me directly.
Regards,
Anita [redacted]Regulatory Affairs Analyst
 
[redacted]
Visit us online: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.   Sent: Saturday, July 23, 2016 11:15 PM Subject: RE: You have a New Message from Revdex.com Regarding Complaint #[redacted]I appreciate your help I’m very satisfied with the result.Sent from Mail for [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11996360, and have determined that this proposed action would not resolve my complaint.   I did not enroll in door to door marketing.   The bill issued was under a male name.  I am the head of household clearly a female and no one else had authority to enroll on my behalf. This is fraud.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

Champion received a signed contract through our broker. [redacted] agreed to a 24 month term ([redacted]) with a fixed energy rate of 0.0890kWh. The effective start date was [redacted]. 
[redacted] contacted Champion [redacted] and requested to cancel services.  [redacted]...

was advised that her contract was 24 months and if she choose to cancel she would be assessed an Early Termination Fee.
On [redacted] Champion received a drop request from the utility with an effective date of [redacted]. 
[redacted] cancelled their service prior to the contract end date [redacted]. Champion assessed an Early Termination Fee of $1,100.00 per the customer Terms of Service Section 11.
All charges are valid and due.
If you require anything further please feel free to contact me directly.
Regards,
[redacted]
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