Chase Home Finance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID 11986140, and find the resolution is satisfactory to me Regards, [redacted] I was able to get my dollars deposit back thank Revdex.com because of you I was able to get what was right for me but again I will never do business with chase mortgage specially [redacted] loan processor is a liarstill at this point he does not answer my calls again thank you

We received a request from you on November 7, 2016, to research a complaint from one of ourcustomers.We researched the complaint and responded to the customer an November 10, We can't give youdetails about our response because we don't have authorization from our customer(s) to share thisinformation with you.If you have any questions, please call us at one of the numbers below Monday through Friday from a.m.to p.m., Saturday from a.mto p.mand Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Oftice###-###-#######-###-#### TTY

We responded to our customer’s concerns in our letter dated November 7, To protect our customer’s privacy, we are not providing you with a copy of our letter/any details of our conversationOur customer may use their discretion in sharing our response directly with you

Dear Revdex.com of Central Ohio:We received a request from you on March 6, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer on March 14, We can't give youdetails about our response because we don't have authorization from our customer to share thisinformation with you.If you have questionsplease call us at one of the numbers belowOur office is available Monday throughFriday from a.mto p.mEastern Time.Sincerely,Card Executive Office

We've responded to the customer complaint that you forwardedRevdex.com: 11884453Case Reference Number: [redacted] Dear Revdex.com of Central Ohio, lnc.We received a request from you on December 19, 2016, to research a complaint from one of ourcustomers.We researched the complaint and responded to the customer(s) (and any authorized third party) onJanuary 10, We can't give you details about our response because we don't have authorizationfrom our customer(s) to share this information with you.If you have any questions, please call us at one of the numbers below Monday through Friday from a.m.to p.m., Saturday from a.mto p.mand Sunday from a.mto p.mEastern Time.Sincerely, [redacted] ###-###-#######-###-#### TTY [redacted]

We received a request from you on September 26, 2016, to research a complaint from one of ourcustomers.We researched the complaint and responded to the customer(s) (and any authorized third party) onSeptember 28, We can't give you details about our response because we don't have authorizationfrom our customer(s) to share this information with you.If you have any questions, please call us at one of the numbers below Monday through Friday from a.m.to p.m., Saturday from a.mto p.mand Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office

We're currently researching this requestWe received this request on October 28, and appreciate the opportunity to respondWe take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by November 27, 2016.We maintain high standards concerning the safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Tracy R [redacted] , at ###-###-####If you still need help,our office is available Monday though Friday from a.mto p.m., Saturday from amto p.mandSunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office

[redacted] We've responded to the customer complaint that you forwarded [redacted] Dear Revdex.com Serving Central Ohio:We received a request from you on February 13, 2017, to research a complaint from one of ourcustomers.We researched the complaint and responded to the customer(s) (and any authorized third party) onFebruary 16, We can't give you details about our response because we don't have authorizationfrom our customer(s) to share this information with you.If you have questions, please call us at one of the numbers below Monday through Friday from a.mtop.m., Saturday from a.mto p.m., and Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTY [redacted]

We received this request on April 10, and appreciate the opportunity to respondWe take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by May 10, 2017.We maintain high standards concerning the safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Eric Beard , at ###-###-####If you still need help, ouroffice is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mandSunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive 0ffice###-###-#######-###-####

We received a request from you on June 13, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer(s) (and any authorized third party) onJune 14, We can't give you details about our response because we don't have authorization fromour customer to share this information with you.If you have questions, please call us at one of the numbers below Monday through Friday from a.mtop.m., Saturday from a.mto p.m., and Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTYchase.com

We received a request from you on August 2, 2016, to research a complaint from one of our customers.We researched the complaint and responded to the custorner(s) (and any authorized third party) onSeptember 1, We can't give you details about our response because we don't have authorizationfrom our customer(s) to share this information with you.If you have any questionsplease call us at one of the numbers below Monday through Friday from a.m.to p.mSaturday from a.mto p.mand Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office

I am rejecting this response because: It is not accurateTheir justification is that the payment was supposed to be interest only, and the first payment of my loan wasn't due until AugustThey cannot tell me which payment was missedI will be forwarding my documentation of every payment I have made as well as sending all of the documentation to my lawyerIf this matter cannot be resolved between us, I will have no choice but to take the next appropriate steps Regards, [redacted]

We received this request on March 20, and appreciate the opportunity to respondWe take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by April 19, 2017.We maintain high standards concerning the safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Eric Beard, at ###-###-####lf you still need help, ouroffice is available Monday through Friday from a.mto p.m., Saturday from a.m to p.mandSunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Ofice###-###-#######-###-####

We're currently researching this request [redacted] [redacted] Dear Revdex.com Agent:We received this request on January 10, and appreciate the opportunity to respondWe take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by February 9, 2017.We maintain high standards concerning the safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the [redacted] dedicated specifically to this issue, [redacted] , at ###-###-####If you still need help,our office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mandSunday from a.mto p.mEastern Time.Sincerely, [redacted] ###-###-#######-###-#### TTY###-###-#### Fax (Free of charge from any Chase branch) [redacted]

Hi,I became ill in late April and was out on medical from 5/– 5/23/ I did see that Chase responded and I have spoken with them a few times since April They keep telling me my refund check from the escrow account is coming The last call was Tuesday, June 6th during which they said the check had been issued June 5th This has been taking forever And BTW, the check hasn’t arrived yet as of lunch on June 9th If this thing was supposedly resolved on May 10th, why did it take them until June 5th to issue the check???Sincerely, [redacted] ***

We received requests from you on November 14, 2016, and November 22, 2016, to research a complaintfrom one of our customers.We researched the complaint and responded to the customers on December 7, We can't give youdetails about our response because we don't have authorization from our customers to share thisinformation with you.If you have any questions, please call us at one of the numbers below Monday through Friday from a.m.to p.m., Saturday from a.mto p.mand Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTYwww.chase.com

You currently have the latest communication that I have received from the bank (Chase Morgan).As of yesterdays mail I am still receiving the envelopes I will be able contact you after Febwhen I hear from the bank again as per there later Thank You very much for your help

Dear Revdex.com Agent:We received this request an May 25,and appreciate the opportunity to respondWe take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by June 24,2017.We maintain high standards concerning the safeguarding and confidentiality of customer informationToprotect customer privacywe've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Eric Beard, at ###-###-####If you still need help, ouroffice is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mandSunday from a.mto p.mEastern Time.Mortgage Banking Executive Office###-###-#######-###-#### TTY###-###-#### Fax (Free of charge from any Chase branch)www.chase.com [redacted]

We're currently researching this requestCustomer Name: [redacted] and [redacted] ***Account: [redacted] Reference Number [redacted] Property Address: [redacted] [redacted] ** [redacted] Dear Revdex.com Agent:We received this request on January 24, and appreciate the opportunity to respondWe take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by February 23, 2017.We maintain high standards concerning the safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, [redacted] ***, at ###-###-####If you still need help,our office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mandSunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Ofice###-###-####

We received this request on September 20, and appreciate the opportunity to respondWe takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by October 20, 2016.We maintain high standards concerning the safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase [redacted] dedicated specifically to this issue, Tim M [redacted] , at ###-###-####If you still need help,our office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mandSunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-####