Chase Home Finance

We received a request from you on August 1, 2016, to research a complaint from one of our customers.We researched the complaint and responded to the customer(s) (and any authorized third party) onSeptember 12, We can't give you details about our response because we don't have authorizationfrom
our customer(s) to share this information with you.If you have any questions, please call us at one of the numbers below Monday through Friday from a.m.to p.m., Saturday from a.mto p.mand Sunday from a.mto p.mEastern Time.Sincerely,***

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*** ** ***January 30,2017*** ** *** *** ***
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*** ** ***We're currently researching this requestCustomer Name: Joshua *R*** and Jacqueline *R***Account: ***8279Reference Number:
***Property Address: * *** *** MA 01701-0000Dear Revdex.com Agent:We received this request on January 25, and appreciate the opportunity to respondWe rake customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by February 24, 2017.We maintain high standards concerning the safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, *** ***, at ###-###-####If you still need help,our office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mandSunday from a.mto p.mEastern Time.Sincerely,*** *** *** ***###-###-#######-###-#### TTY###-###-#### Fax (Free of charge from any Chase branch)***
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We received this request on January 9, and appreciate rhe opportunity to respondWe take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by February 8, 2017.We maintain high standards concerning the safeguarding and confidentiality
of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Lina V***, at ###-###-####If you still need help,our office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mandSunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office

We received this request on February 28, and appreciate the opportunity to respondWe takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by March 30, 2017,We maintain high standards concerning the safeguarding and confidentiality
of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantimeif you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Eric B*** at ###-###-####If you still need help, ouroffice is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mandSunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-####

We received this request on January 30, and appreciate the opportunity to respondWe take customerfeedback very seriously.We'll research this situation and provide a detailed response to the consumer by March 1, 2017.We maintain high standards concerning the safeguarding and
confidentiality of customer infomationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Denise P***, at ###-###-####If you still need help,our office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mandSunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office***

Dear Revdex.com Serving Central Ohio:We received a request from you on November 21, 2016, to research a complaint from one of ourcustomers.We researched the complaint and responded to the customer(s) (and any authorized third party) onJanuary 9, We can't give you detarls about our
response because we don't have authorization fromour customer(s) to share this information with you.If you have any questions, please call us at one of the numbers below Monday through Friday from a.m.to p.m., Saturday from a.mto p.mand Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office1-888-310-79951-800-582-TTYwww.chase.com

We received a request from the Revdex.com on August 8, 2016, to research a complaint from one of our customers.We researched the complaint and responded to the customer(s) (and any authorized third party) onSeptember 6, 2016, We can't give you details about our response because we don't have authorizationfrom our customer(s) to share this information with you.If you have any questions, please call us at one of the numbers below Monday through Friday from a.m.to p.m., Saturday from a.mto p.mand Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTY

***We received a request from you on August 15, 2016, and August 24, 2016, to research a complaint fromone of our customers.We researched the complaint and responded to the customers (and any authorized third party) onAugust 29, We can't give you details about our response because
we don't have authorization fromour customer(s) to share this information with you.If you have any questions, please call us at one of the numbers below Monday through Friday from a.m.to p.m., Saturday from a.mto p.mand Sunday from a.mto p.mEastern time.Sincerely.***

We've responded to the customer complaint that you forwardedRevdex.com: ***Case Reference Number: ***Dear *** ***:We received a request from you on December 5, 2016, to research a complaint from one of ourcustomers.We researched the complaint and responded to the customer on December 13, We can't give youdetails about our response because we don't have authorization from our customer to share thisinformation with you.If you have any questions, please call us at one of the numbers below Monday through Friday from a.m.to p.m., Saturday from a.mto p.mand Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive OMce###-###-#######-###-#### TTYwww.chase.com

Dear Revdex.com:We received a request from you on September 13, 2017, to research a complaint for one of ourcustomers.We researched the complaint and responded to the customer(s) (and any authorized third party) onSeptember 26, We can't give you details about our response because
we don't have authorizationfrom our customer(s) to share this information with you.If you have questions, please call us at one of the numbers below, Monday through Friday from a.mtop.m., Saturday from a.mto p.m., and Sunday from a.mto p.mEastern Time.Sincerely,Home Lending Executive Office***
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We received this request on June 21, 2017 and appreciate the opportunity to respond. We take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by July 21,2017.We maintain high standards concerning the safeguarding and confidentiality of...

customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Executive Office Team dedicatedspecifically to this issue at [redacted]. Our office is available Monday through Friday from 8 a.m. to10 p.m., Saturday from 8 a.m. to 8 p.m. and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office[redacted]

I had to do all the leg work to figure out the shortage. The reps at Chase are totally incompetent.
Regards, [redacted]

We're currently researching this requestWe received this request on October 11, 2016 and appreciate the opportunity to respond. We take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by November 10, 2016.We maintain high standards...

concerning the safeguarding and confidentiality of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Karla A[redacted] , at ###-###-####. If you still need help,our office is available Monday through Friday from 8 a.m. to 10 p,rn., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office

We received a request from you on September 21, 2016, and October 3, 2016, to research a complaintfrom one of our customers.We researched the complaint and responded to the customer(s) on October 10, 2016. We can't give youdetails about our response because we don't have authorization from our...

customer(s) to share thisinformation with you.If you have any questions, please call us at one of the numbers below Monday through Friday from8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-####

Chase will not refund the funds in my escrow account.   Chase had provided us with the payoff amount for the mortgage.  We paid this amount the same business day.  This mortgage has been paid off and closed.  Please close the escrow account for this mortgage and refund the remaining funds as advised originally. 
Regards, [redacted]

Dear Revdex.com Agent:We received his request on May 8, 2017 and appreciate the opportunity to respond. We take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by June 7, 2017.We maintain high standards concerning the...

safeguarding and confidentiality of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Iye B[redacted] , at ###-###-####. lf you still need help, ouroffice is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-####

We received a request from you on September 26, 2016, to research a complaint from one of ourcustomers.We researched the complaint and responded to the customer(s) (and any authorized third party) onSeptember 28, 2016. We can't give you details about our response because we don't have authorizationfrom our customer(s) to share this information with you.If you have any questions, please call us at one of the numbers below Monday through Friday from 8 a.m.to 10 p.m., Saturday from 8 a.m. to 8 p.m. and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office

We're currently researching this request [redacted]
[redacted]
[redacted]
[redacted]
    [redacted]Dear Revdex.com Agent:We received this request...

on January 10, 2017 and appreciate the opportunity to respond. We take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by February 9, 2017.We maintain high standards concerning the safeguarding and confidentiality of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the [redacted]dedicated specifically to this issue, [redacted] , at ###-###-####. If you still need help,our office is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,[redacted]
###-###-#######-###-#### TTY###-###-#### Fax (Free of charge from any Chase branch)[redacted]
[redacted]

We've responded to the customer complaint that you forwardedWe received a request from you on February 8, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer(s) (and any authorized third party) onFebruary 13, 2017. We can't give you details about our response because we don't have authorizationfrom our customer(s) to share this information with you.If you have questions, please call us at one of the numbers below Monday through Friday from 8 a.m. to10 p.m., Saturday from 8 a.m. to 8 p.m., and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office[redacted]

We received a request from you on February 2, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer(s) (and any authorized third party) onFebruary 16, 2017. We can't give you details about our response because we don't have authorizationfrom our customer(s) to share this information with you.If you have questions, please call us at one of the numbers below Monday through Friday from 8 a.m. to10 p.m., Saturday from 8 a.m. to 8 p.m., and Sunday from 8 a.m to 5 p,m. Eastern Time.Sincerely,Mortgage Banking Executive Office