Chase Home Finance

We received requests from you on December 13, 2016, and December 21,2016, to research a complaintfrom one of our customers.We researched the complaint and responded to the customer on January 4, We can't give youdetails about out response because we don't have authorization from our customer to share thisinformation with you.If you have any questions, please call us at one of the numbers below Monday through Friday from a.m.to p.m., Saturday from a.mto p.m., and Sunday from a.mto p.mEastern time.Sincerely,Mortgage Banking Executive Office [redacted]

We received requests from you on September 1, 2016, and September 23, 2016, to research a complaintfrom one of our customers.We researched the complaint and responded to the customer on September 28, We can't give youdetails about our response because we don't have authorization from our customer to share thisinformation with you.If you have any questions, please call us at one of the numbers below Monday through Friday from a.m.to p.mSaturday from a.mto p.m., and Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office

[redacted] We've responded to the customer complaint that you forwardedRevdex.com: [redacted] Case Reference Number: [redacted] Dear Revdex.com of Central Ohio, Inc,We received a request from you on October 3, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer on October 9, We can't give youdetails about our response because we don't have authorization from our customer to share thisinformation with you.If you have questions, please call us at one of the numbers below Monday through Friday from a.mtop.m., Saturday from a.mto p.m., and Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTYwww.chase.comcc: [redacted]

We've responded to the customer complaint that you forwardedDear [redacted] :We received a request from you on December 21, 2016, to research a complaint from one of ourcustomers.We researched the complaint and responded to the customer on December 27, We can't give youdetails about our response because we don't have authorization from our customer to share thisinformation with you.If you have any questions, please call us at one of the numbers below Monday through Friday from a.m.to p.m., Saturday from a.mto p.m., and Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office

This is my second reply to you regarding this matterThe first reply was sent back on 05/22/ Please see below response as the matter with Chase has only gotten worse:Dated 05/22/2017:Please be advised that Chase has not resolved this issue and actually my concerns have grown greater I was able to speak with an Executive named David [redacted] (at 8888-310-ext3200215) who actually agreed that there was some type of error on Chase’s end with the way they were handling my loan Nevertheless, I thought per our last conversation on May 14, that we had come to a resolution as Mr [redacted] even sent me a letter outlining our conversation which resulted in me having to finally pay $1, This was suppose to be the final change and last increase per Mr*** We, for my June Monthly statement I received a bill now stating that the “Total Amount Due” is 1, This is absolutely ludicrous!! My monthly payment has changed times in since January I was paying $1,in January then $1,in February/March and last month $1,in April to my current bill showing my new payments are $1,This can’t be legal Furthermore, Mr [redacted] gave me his word that there will be no more increases throughout the remainder of the loan, yet a few days later I receive a monthly statement contrary to thatI don’t know what else to do at this pointSincerely, [redacted] ***Please find attached the Authorization for release of information you requested as I still am pursuing this matter

Business contacted Revdex.com requesting additional time to respond to complaint

We're currently researching this requestCustomer Name: E [redacted] and [redacted] Account: [redacted] 8840Reference Number: [redacted] Property Address: [redacted] Lane Skokie, IL 60077-0000Dear Revdex.com Agent:We received this request on January 3, and appreciate the opportunity to respondWe take customerfeedback very seriouslyWe'll research this situation and provide a detailed response to the customer by February 2, 2017.We maintain high standards concerning the safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Shannon B [redacted] , at ###-###-####If you still needhelp, our office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.m.and Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office

We received a request from you an May 16, 2017,to research a complaint from one of our customers.We researched the complaint and responded to the customers onJune 6,We can't give you details about our response because we don't have authorization fromour customers to share this information with you.If you have questions, please call us at one of the numbers below Monday through Friday from a.mtop.m., Saturday from a.mto p.m., and Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-####www.chase.com

We received this request on April 24, and appreciate the opportunity to respondWe take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by May 24, 2017.We maintain high standards concerning the safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Sharese R***, at ###-###-####If you still need help,our office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mandSunday from a.mto p.mEastern Time.Mortgage Banking Executive Office###-###-#######-###-####

Dear Better Business Burcau Agent:We received this request on October 14, and appreciate the opportunity to respondWe tale customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by November 13, 2016.We maintain high standards concerning the safeguarding and confidentiality of customer informationToprotect customer privacywe've advised the customer to share our response with you.In the meantime, I f you have any questions about the loan, please call the Chasc Executive Office Specialistdedicated specifically to this issue, Denise B [redacted] , at ###-###-#### ext [redacted] If you still need help,our office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mandSunday from a.mto p.mEastcm Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTY###-###-#### Fax (Free of charge from any Chase branch)www.chase.com [redacted]

[redacted] ***We've responded to the customer complaint that you forwarded.Revdex.com: 11940462Case Reference Number: 20170117EOCHF0058Dear Revdex.com of Central Ohio:We received a request from you on January 17, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the custorner(s) (and any authorized third party) onJanuary 31, We can't give you details about our response because we don't have authorizationfrom our customer(s) to share this information with you.If you have any questions, please call us at one of he numbers below Monday through Friday from a.m.to p.m., Saturday from a.mto p.mand Sunday from a.mto p.mEastern Time.Sincerely, [redacted] ###-###-#######-###-#### TTY [redacted] ***Esta mmunicacion contiene informacion importante acerca de la cuentaSi tiene alguna pregunta onecesita ayuda para traducirla, cornuniquase con nosotros llamando al ###-###-####, de lunes aviernes de a.ma p.m., sabados de a.ma p.m y domingo de a.ma p.m., hora del Este

Dear Revdex.com Agent: We received this request on November 21, and appreciate the opportunity to respondWe take customer feedback very seriously We’ll research this situation and provide a detailed response to the customer by December 21, We maintain high standards concerning the safeguarding and confidentiality of customer informationTo protect customer privacy, we’ve advised the customer to share our response with youIn the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialist dedicated specifically to this issue, Courtney D***, at ###-###-####, extIf you still need help, our office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mand Sunday from a.mto p.mEastern TimeSincerely, Mortgage Banking Executive Office 1-###-###-#### ###-###-#### TTY ###-###-#### Fax (Free of charge from any Chase branch) www.chase.com [redacted] @chase.com

Dear Revdex.com Agent: We received this request on December 13, and appreciate the opportunity to respondWe take customer feedback very seriouslyWe’ll research this situation and provide a detailed response to the customer by January 12, We maintain high standards concerning the safeguarding and confidentiality of customer informationTo protect customer privacy, we’ve advised the customer to share our response with youIn the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialist dedicated specifically to this issue, Dennis A [redacted] , at ###-###-####, ext [redacted] If you still need help, our office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mand Sunday from a.mto p.mEastern Time

Dear Revdex.com of Central Ohio:We received a request from you on March 29, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer(s) (and any authorized third party) onMarch 30, We can't give you details about our response because we don't have authorization fromour customer(s) to share this information with you.If you have questions, please call us at one of the numbers below Monday through Friday from a.mtop.m., Saturday from a.mto p.m., and Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTYwww.chase.com

Dear Revdex.com Agent:We received this request on September 13, and appreciate the opportunity to respondWe takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by October 13, 2016.We maintain higb standards concerning the safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Shannon [redacted] at [redacted] ext [redacted] if you still needhelp, our office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.m.and Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office

We received this request on October 5, and appreciate the opportunity to respondWe take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by November 4, 2016.We maintain high standards concerning the safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Chaz J [redacted] , at ###-###-####If you still need help,our office is available Monday through Friday from a.mto p.m., Saturday from amto p.mandSunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-####

Dear Revdex.com Agent:We received this request on December 5, and appreciate the opportunity to respondWe takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by January 4, 2017.We maintain high standards concerning the safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Dennis A [redacted] , at ###-###-####If you still need help,Our office is available Monday through Friday From a.mto p.m., Saturday From a.mto p.mandSunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTY###-###-#### Fax (Free of charge from any Chase branch)www.chase.com [redacted] @chase.com

Dear Revdex.com Agent:We received this request on December 21, and appreciate the opportunity to respondWe takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by January 20, 2017.We maintain high standards concerning the safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, David Gr [redacted] , at ###-###-####lf you still necd help,our office is available Monday through Friday From a.mto p.m., Saturday from a.mto p.mandSunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-####

We received requests from you on November 23, 6, and December 1, 2016, to research a complaintfrom one of our customers.We researched the complaint and responded to the customers on December 7, We can't give youdetails about our response because we don't have authorization from our customers to share thisinformation with you.If you have any questions, please call us at one of the numbers below Monday through Friday from a.m.to p.m., Saturday from a.mto p.mand Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTYwww.chase.com

THIS COMPLAINT NEEDS MORE TIME TO DETERMINE IF THE RESPONSE IS SATISFACTORY I have heard from Chase, and am waiting for them to deliver on their promises (scheduling a broker estimate) and removing the PMI It took a long time due to the holidays and one of their key employees getting very ill Your "deadlines" are not realistic for this complaint.I feel this should stay open in the meantime (at least two or three more weeks) Please adjust this complaint to reflect that additional information.THANK YOU FOR YOUR EFFORTS I am hopeful this will indeed be settled amicably