Chase Home Finance

Chase Mortgage provided an unacceptable response by stating they took correct actions when in fact they did notThey're reporting to the major credit bureaus that I have a late account with them and I do notMy account was paid on time and closed. The business is punishing me because I refinanced thru another bank causing them to lose my businessHowever my acct was closed and paid on timeChase is illegally and wrongfully reporting my mortgage Incorrectly.

ChaseExecutive Office Vision Dr.Columbus, OH 43219January 11, 2017Revdex.comDublin Rd.Columbus, OH 43215We’ve responded to the customer complaint that you forwardedRevdex.com: 11915378Case Reference Number: 20170106EOCHF0040Dear Catherine McLaughlin:We
received a request from you on January 6, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer on January 11, We can’t give you details about our response because we don’t have authorization from our customer (s) to share this information with you.If you have any questions, please call us at one of the numbers below Monday through Friday from a.mto p.m., Saturday from a.mto p.mand Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office1-888-310-79951-800-528-TTYwwwChase.comcc: Sabrina DHubbard

Chase, Contacted me and responded in writing. The resolution they offered is to back-date the removal to the date they originally processed my request. I am satisfied with their proposed resolution and hope to see follow through on their end.I really would have preferred to resolve this issue with Chase when it came up but the representatives I spoke to told me that there was no one authorized to take action toward a resolution ***

We received this request on August 2, and appreciate the opportunity to respondWe take customer feedback very seriously.We'll research this situation and provide a detailed response to the customer by September 1, 2016.We maintain high standards concerning the safeguarding and
confidentiality of customer informationTo protect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialist dedicated specifically to this issue, Natasha W***, at ###-###-####If you still need help, our office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mand Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office

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*** ** ***January 27, 2017*** *** *** ** *** *** ***
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*** ** ***We've responded to the customer complaint that you fowarded*** *** *** ***
*** *** *** ***Dear *** ***We received a request from you on January 24, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer on January 27, We can't give youdetails about our response because we don't have authorization from our customer to share thisinformation with you.If you have any questions, please call us at one of the numbers below Monday through Friday from a.m.to p.m., Saturday from a.mto p.mand Sunday from a.mto p.mEastern Time.*** *** *** ***###-###-#######-###-#### TTY*** ***

I have reviewed the response made by the business in reference to complaint ID *** which states that Chase expects have an answer or status update regarding my complaint. This has occurred.My account has been handled by Shannon, the Chase Executive Specialist assigned to my caseShe has been patient in explaining what occurred in this very frustrating processIn addition, she acknowledged my frustration without any excusesAlthough I still do not understand why an organization as large as Chase does not possess the technology to address something that should be so simple is beyond meNevertheless, Shannon has been extremely accommodating and has followed up with me as she stated she wouldShe also was kind enough to waive the late fee due for my mortgage payment.As of today(12/5/16), I have been informed by Shannon that as a result of the stop payment(advised to do so by one of the numerous agents I spoke to) I placed before resubmission of my mortgage payment, my automatic deduction has been cancelledAgainI must now go in to a local Chase branch, re-instate my automatic deduction and manually pay my December mortgage paymentThis I will do. My hope is that this very frustrating and prolonged issue will be resolved by my January due dateWith that expectation, I accept Chase's response and will consider this matter resolved

I have received correspondence regarding my complaintDue to being on military travel, I am just now able to view and respondApologies for the late responseI would like to know what the *** deferral for military isI called the number provided to me on the response letter from Chase and spoke to a Military Representative and he stated that according to *** law, while serving on Active Duty in a deployed status that I can be authorized payment deferral for up to days in a day period. V/r,*** ***

We received this request on November 16, and appreciate the opportunity to respondWe takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by December 16, 2016.We maintain high standards concerning the safeguarding and
confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Spccialistdedicated specifically to this issue, Shannon B*** , at ###-###-####If you still needhelp, our office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.m.and Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Execulive Office###-###-#######-###-#### TTY###-###-#### Fax (Free of charge from any Chase branch)www.chase.com***@chase.com

We received this request on March 13, and appreciate the opportunity to respondWe take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by April 12, 2017.We maintain high standards concerning the safeguarding and confidentiality of
customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Karalee L***, at ###-###-####lf you still need help,our office is available Monday through Friday From a.mto p.m., Saturday from a.mto p.mandSunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-####

the information Chase has provided is inaccurate and falseIt also does not address where our payment of $is and is still showing that we are a month behind. On February 15, 2017, we received a letter
from Chase with their findings stating that the payment for $was
scheduled on November 12, for an effective date of November 18, 2016,
which is as I was told by Chase the unauthorized
withdrawal was scheduled on November 18, and checked for pending payments
prior to scheduling our payment of $on November 18thChase is continuing to hold a manual credit of $1324.81,from our credit union, over our heads even though they have been advised by our credit union that the credit was not from ChaseChase refuses to listen to recorded conversations between: Chase, myself, and my credit union to verify this information is accurateChase has also not thoroughly reveiwed any of the information we have provided and continues to try to railroad us into making another payment for a payment they lost
Regards, *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11926747, and find the resolution is satisfactory to me
Regards,
*** ***

We've responded to the customer complaint that you forwardedRevdex.com: ***Case Reference Number: ***Dear *** ***:We received a request from you on February 21, 2017, to research a complaint from one of ourcustomers.We researched the complaint and responded to the customer(s) (and any authorized third party) onMarch 20, We can't give you details about our response because we don't have authorization fromour customer(s) to share this information with you.If you have questions, please call us at one of the numbers below Monday through Friday from a.mtop.m., Saturday from a.mto p.m., and Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office1-888-310-79951-800-582-TTYwww.chase.comcc: *** ** ***

Dear Revdex.com Agent:We received this request on May 4, and appreciate the opportunity to respondWe take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by June 3, 2017.We maintain high standards concerning the
safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifcally to this issue, *** *** , at ###-###-#### ext***If you still need help,our office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mandSunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTY###-###-#### Fax (Free of charge from any Chase branch)wwwchasecorn***

We're currently researching this requestCustomer Name: *** *** *** *** ** ***Account: ***Reference Number: ***Property Address: *** * *** ***
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***Dear Revdex.com Agent:We received this request on February 7, and appreciate thc opportunityto respondWe take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by March 9, 2017.We maintain high standards concerning the safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, *** ***, at ###-###-####If you still need help,our office is available Monday through Friday from a.mto p.m., Saturday from amto p.m, andSunday from a.mto p.mEastern Time.Sincerely.Mortgage Banking Executive Office###-###-#######-###-#### TTY###-###-#### Fax (Free of charge from any Chase branch)***
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We received a request from you on August 31, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer on September 20, We can't give youdetails about our response because we don't have authorization from our customer to share
thisinformation with you.If you have questions, please call us at one of the numbers below Monday through Friday from a.mtop.m., Saturday from a.mto p.m., and Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTY

We're currently researching this requestCustomer Name: *** *** * ***Reference Number: ***
Dear Revdex.com Agent:We received this request on January 4, and appreciate the opportunity to respondWe take customerfeedback very seriously.We'll research
this situation and provide a detailed response to the customer by February 3, 2017.We maintain high standards concerning thc safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response wirh you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, *** *** , at ###-###-####If you still need help,our office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mandSunday from a.mto p.mEastern Time.*** *** *** ***###-###-#######-###-#### TTY*** ** Fax {Free of charge from any Chase branch)***
***

We responded to our customer’s concerns in our letter dated January 18, To protect our customer’s privacy, we are not providing you with a copy of our letter or any details of our conversationOur customer may use their discretion in sharing our response directly with you

My original statement still standsChase is in violation of the Fair Credit Act as they are reporting bad credit based on a communication error and not based on behavior related to creditUntil Chase acknowledges the peculiarity of the situation, and possibly many others from other customers, they will continue to fail to meet the requirements of this Act and more importantly the criteria of "better business"
Regards,
*** ***

Consumer’s Original Complaint:My wife and I refinanced our home in June and just closed in December We were over charged with fees due to multiple delays with our finance officer handling loans at one time and putting our asideThe additional fees were added as closing costs and Chase refuses to provide a full credit when they admit to taking as much as weeks to review documents, made excuses for its loan officer by telling me she had over loans at the same time, and acknowledges she failed to respond to phone calls, emails and did not provide the time to assist us in a timely mannerYes - months to process a refinanceMy wife is Hispanic and I am CaucasianI recently read that Chase was adding fees to minorities and believe this may fall into the same category knowing that my wife is HispanicEven if this is not one of those cases that took place between and 2009, its requested that Federal review of this loan take place.I have never been through a refinance that takes 6-months to complete and never dealt with random charges being added to my loan when we had a 0-point loan that ended up with points due to extension fees and other random fees being added to the loanAnother example is the certification of existing appraisal without telling us that these charges were being added to our loanChase has already admitted to two of its representatives getting caught issuing a credit to my credit card $500, to only add $to my closing costs, and telling us they were providing a loan initiation fee creditThey refunded the $after taking months to show them what they did on their own loan documentsChase Bank refuses to provide a credit for other fees added for taking so long (6-months); yet they acknowledge the delays and lack of communication on their partWe applied and was accepted for a no point loan and then all of these fees show upWe feel taken advantage of and Chase needs to own up to the delays and reimburse the erroneous fees added to our loan.Consumer’s Desired Resolution:Chase has a responsibility to not over charge anyone and needs to take responsibility for the delays in our refinance loan (6-months) to reimburse fees it charged due to its loan officer being overloaded with work and not responding to phone calls, and acknowledging in writing that she took as much as weeks to respond (We have email from Chase Loan Officer stating this) to us when submitting loan documentsThe amount of remaining fees to be reimbursed that were added to the closing cost are $1,

We received this request on February 13, and appreciate the opportunity to respondWe takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by March 15, 2017.We maintain high standards concerning the safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specificaIly to this issue, Sharese R***, at ###-###-####If you still need help,our office is available Monday through Friday from amto Ip.m., Saturday from a.mto p.mandSunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-####