Chase Home Finance

We received a request from you on May 4, 2017, to research a complaint from one of our customersWealso received correspondence from you on June 6, 2017, about this same matter.We researched the complaint and responded to the customer on May 19, We can't give you detailsabout our response because we don't have authorization from our customer to share this ihformation withyou.If you have questions, please call us at one of the numbers below Monday through Friday from a.mtop.m., Saturday from a.mto p.m., and Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTYchase.com

To whom this may concern;I need reopen my case complaint #Chase had not resolved anything yet and I never received contact to respond to anything.Thank you.Sincerely,*** ***

We received this request on December 19, and appreciate the opportunity to respondWe takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by January 18, 2017.We maintain high standards concerning the safeguarding and
confidentiality of customer informationToprotect customer privacywe've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, *** *** , at ###-###-####If you still need help,our office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mandSunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-####

We responded to our customer’s concerns in our letter dated January 2, To protect our customer’s privacy, we are not providing you with a copy of our letter/any details of our conversationOur customer may use their discretion in sharing our response directly with you

Dear Revdex.com Agent:We received this request on January 6, and appreciate the opportunity to respondWe take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by February 5, 2017.We maintain high standards concerning the
safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Courtney D***, at ###-###-####If you still need help.our office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mandSunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-####

[To assist us in bringing this matter to a close, you
must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I have not received anything from Chase regarding this complaint
Regards,
*** ***

We received this request on May 18, and appreciate the opportunity to respondWe take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by June 17, 2017.We maintain high standards concerning the safeguarding and confidentiality of
customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Eric B***, at ###-###-####If you still need help, ouroffice is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mand Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTY###-###-#### Fax (Free of charge from any Chase branch)www.chase.com***

Customer Name: Richard D Kelly JrAccount: ***8199Reference Number: 20161129EOTLB0003Property Address: W 46th Street Indianapolis, IN
46234-0000Dear Revdex.com Agent:We received this request on November 28, and appreciate the opportunity to respondWe takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by December 28, 2016.We maintain high standards concerning the safeguarding and confidentiality of customer informarionToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Shannon Bradley , at 1-88X-10-cxt3200236, If you still needhelp, our office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.m.and Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office1-888-310-79951-800-582-TTY1-866-221-Fax (Free of charge from any Chase branch)[email protected]

Dear Revdex.com of Central Ohio: We received a request from you on August 11, 2016, to research a complaint from one of our customersWe researched the complaint and responded to the customers on August 18, We can't give you details about our response because we don't have authorization from our customers to share this information with youIf you have any questions, please call us at one of the numbers below Monday through Friday from a.mto p.m., Saturday from a.mto p.mand Sunday from a.mto p.mEastern TimeSincerely, Mortgage Banking Executive Office

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*** ** ***January 30,2017*** *** *** *** *** ***
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*** ** ***We've responded to the customer complaint that you forwarded*** *** *** ***
*** *** *** ***Dear *** ***:We received a request from you on January 25,2017,to research a complaint from one of our customers.We researched the complaint and responded to the customers on January 30, We can't give youdetails about our response because we don't have authorization from our customers to share thisinformation with you.If you have any questions, please call us at one of the numbers below Monday through Friday from a.m.to p.m., Saturday from a.mto p.mand Sunday from amto p.mEastern Time.Sincerely,*** *** *** ***
*** ***cc: Joshua DRyan and Jacqueline RRyan

We’re currently researching this request Dear Revdex.com Agent: We received this request on December 19, and appreciate the opportunity to respondWe take customer feedback very seriouslyWe’ll research this situation and provide a detailed response to the customer by
January 18, We maintain high standards concerning the safeguarding and confidentiality of customer informationTo protect customer privacy, we’ve advised the customer to share our response with youIn the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialist dedicated specifically to this issue, Courtney D***, at ###-###-####, ext***If you still need help, our office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mand Sunday from a.mto p.mEastern TimeSincerely, Mortgage Banking Executive Office

We received a request from you on June 6, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer(s) (and any authorized 3rd party) on June 26, We can't give you details about our response because we don't have authorization from our customer(s) to share this information with youIf you have questions please call us at one of the numbers below Monday through Friday from a.mtop.mSaturday from a.mto p.m., and Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTYwww.chase.cam

We received this request on September 9, and appreciate the opportunity to respondWe takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by October 9, 2016.We maintain high standards conceining thc safeguarding and confidentiality
of customer informationTOprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please the Chase *** *** ***dedicated specifically to this issue, David G*** * at ###-###-####If you still need help,our office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mandSunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### ###-###-#### [email protected]

We received this request on May 8, and appreciate the opportunity to respondWe take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by June 7, 2017.We maintain high standards concerning the safeguarding and confidentiality of
customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Erica F*, at ###-###-####If you still need help,our office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mandSunday from a.mto p.mEastern Time.Mortgage Banking Executive Office###-###-#######-###-#### TTY###-###-#### Fax (Free of charge from any Chase branch)***
***

We're currently researching this requestCustomer Name: *** ***Account: ***Reference Number: ***-1Property Address: *** *** *** *** *** ** ***Dear Revdex.com Agent:We received this request on November 30, and it appreciate the opportunity to respondWe takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by December 30, 2016.We maintain high standards concerning the safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Ebony T*** , at ###-###-####If you still need help,our office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mandSunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office*** ***###-###-#### TTY###-###-#### Fax(Free of charge from any Chase branch)[email protected]

We received a request from you on April 7, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer(s) (and any authorized third party) onApril 14, We can't give you details about our response because we don't have authorization fromour customer(s) to share this information with you.If you have questions, please call us at one of the numbers below Monday through Friday from a.mtop.m., Saturday from a.mto p.m., and Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office

We've responded to the customer complalnt that you forwardedRevdex.com: ***Case Reference Number: ***Dear Revdex.com:We received a request from you on May 4, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer (and any authorized third party) onMay 15, We can't give you details about our response because we don't have authorization fromour customer to share this information with you.If you have questions, please call us at one of the numbers below Monday through Friday from a.mtop.mSaturday from a.mto p.m., and Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTYwww.chase.com

Chase has made zero attempt to resolve this ongoing issue; simply mailing us the PMI forms time and time again does not solve anything. We are signing the Revdex.com release and intend to move forward with this complaint; we are also filing a complaint with the Federal Trade Commission concerning Chase Mortgage and their business practices

We received a request from you on June 12, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer on June 20, We can't give you detailsabout our response because we don't have authorization from our customer to share this information withyou.If you have questions, please call us at one of the numbers below Monday through Friday from a.mtop.m., Saturday from a.mto p.m., and Sunday from a.mto p.mEastern Time.Sincerely, Mortgage Banking Executive Office*** ***chase.com

We responded to our customer’s concerns in our letter
dated January 16, To protect our
customer’s privacy, we are not providing you with a copy of our letter/any
details of our conversationOur customer may use their discretion in sharing
our response directly with you