Chase Home Finance

We're currently researching this requestCustomer Name: [redacted]Account: [redacted]Reference Number: [redacted]Property Address: [redacted]
                           [redacted]Dear Better...

Business Bureau Agent:We received this request on April 28, 2017 and appreciate the opportunity to respond. We take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by May 28, 2017.We maintain high standards concerning the safeguarding and confidentiality of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Karalee L[redacted] , at ###-###-####. If you still need help,our office is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Mortgage Banking Executive Office###-###-#######-###-#### TTY###-###-#### Fax (Free of charge from any Chase branch)www.chase.com[redacted]

We received a request from you on February 28, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer on March 7, 2017. We can't give you details about our response because we don't have authorization from our customer to share this information with you.If you have questions, please call us at one of the numbers below Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m., and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office##########

Business contacted Revdex.com requesting additional time to respond to complaint.

We received this request on October 28, 2016 and appreciate the opportunity to respond. We take customerfeedback very seriousIy.We'll research this situation and provide a detailed response to the customer by November 27, 2016.We maintain high standards concerning the safeguarding and...

confidentiality of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Debra D[redacted], at ###-###-####. If you still need help,our offce is available Monday through Friday from 8 am. to 10 p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Baking Executive Office

Nothing has been resolved.  I have included paperwork that illustrates where Mr. W[redacted] of Chase Bank stated and provided the original loan origination fee back to our credit card and then he and Adrianna G[redacted]dded it into the loan closing fees, providing to me just prior to closing.  Ms. G[redacted]dmitted on the phone that this was done and I let her know that this was unethical and not professional, along with all the other lies I received during this loan.You can see from November 25, 2016 to November 30, 2016, that the Chase Bank personnel were assisting me with my loan were taking advantage of me at the last minute prior to closing.  In essence,  the credit of the loan origination fee ($500) that Mr. W[redacted] and Ms. G[redacted] discussed with me was actually a scam. while representing a Federal back bank.  They simply added to the closing cost funds I was paying.   When talking to the customer service staff at the end of the year, they had one thing in mind and it was not my complaint.  It was closing the complaint prior to the end of the year.  The customer service representative did not ask me anything and simply informed me she had to close this claim and there was nothing she could see wrong, even though I asked her to take a look and listen to me.   She didn't do either.     Regards, [redacted]

This is my second reply to you regarding this matter. The first reply was sent back on 05/22/2017.  Please see below response as the matter with Chase has only gotten worse:Dated 05/22/2017:Please be advised that Chase has not resolved this issue and actually my concerns have grown greater.  I was able to speak with an Executive named David [redacted] (at 8888-310-7995 ext. 3200215) who actually agreed that there was some type of error on Chase’s end with the way they were handling my loan.  Nevertheless, I thought per our last conversation on May 14, 2017 that we had come to a resolution as Mr. [redacted] even sent me a letter outlining our conversation which resulted in me having to finally pay $1,633.66.  This was suppose to be the final change and last increase per Mr. [redacted].  We, for my June Monthly statement I received a bill now stating that the “Total Amount Due” is 1,820.46.  This is absolutely ludicrous!!  My monthly payment has changed 4 times in since January 2017.  I was paying $1,416 in January then $1,371 in February/March and last month $1,663 in April ... to my current bill showing my new payments are $1,820. This can’t be legal.  Furthermore, Mr. [redacted] gave me his word that there will be no more increases throughout the remainder of the loan, yet a few days later I receive a monthly statement contrary to that. I don’t know what else to do at this point. Sincerely,[redacted]Please find attached the Authorization for release of information you requested as I still am pursuing this matter.

We reccived this request on Septemher 9,2016 and appreciate the opportunity to respond. We takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by October 9, 2016.We maintain high standards concerning the safeguarding and confidentiality...

of customer information. ToProtect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase [redacted]dedicated specifically to this issue, [redacted] , at ###-###-####. If you still need help, ouroffice is avaifable Monday through Friday from 8 a.m. to 19 p.m., Saturday from 8 a,m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eatern Time.Sincerely,Mortgage Banking Executive Office################-###-#### TTY1-866-22 1 -1 01 9 Fax (Free of chargc fiom a2y Cbasc branch)[email protected]

We've responded to the customer complaint that you forwardedDear [redacted]:We received a request from you on December 21, 2016, to research a complaint from one of ourcustomers.We researched the complaint and responded to the customer on December 27, 2016. We can't give youdetails about our response because we don't have authorization from our customer to share thisinformation with you.If you have any questions, please call us at one of the numbers below Monday through Friday from 8 a.m.to 10 p.m., Saturday from 8 a.m. to 8 p.m., and Sunday from 0 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office

We received this request on September 20, 2016 and appreciate the opportunity to respond. We takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by October 20, 2016.We maintain high standards concerning the safeguarding and...

confidentiality of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase [redacted]dedicated specifically to this issue, Debra D[redacted], at ###-###-####. If you still need help,our office is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-####

We responded to our customer's concerns in our letter dated November 2, 2017. To protect our customer's privacy, we are not providing you with a copy of our letter or any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

The internal investigation is biased. Chased misled me from the beginning that they'll pay the property taxes using my money from escrow. They've collected over $9000 of my money in escrow as outlined from my complaint, and only pay a partial payment. After my complaint they agreed to refund the rest of my escrow money of over $4000. They admitted no wrong doing nor did they apologize for the misinformation.The email attachment that I sent to the Revdex.com stated that "Chase paid the penalty fee of $256 on my behalf" has no merit. I've requested documentation for proof from Chase multiple times. Chase has never responded to this inquiry. That's because they did not pay this penalty. I paid the penalty fee on Mar 8, 2017. I am requesting once again documentations as to when Chase paid the penalty fee to the County of [redacted] for the amount of $256. Until Chase show me this proof, then the county of [redacted] can refund the penalty that I paid. Otherwise, this matter is not resolved. Thank you.
Regards, [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

We received requests from you on November 23, 201 6, and December 1, 2016, to research a complaintfrom one of our customers.We researched the complaint and responded to the customers on December 7, 2016. We can't give youdetails about our response because we don't have authorization from our...

customers to share thisinformation with you.If you have any questions, please call us at one of the numbers below Monday through Friday from 8 a.m.to 10 p.m., Saturday from 8. a.m. to 8 p.m. and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTYwww.chase.com

We received this request on February 21, 2017 and appreciate the opportunity to respond. We takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by March 23, 2017.We maintain high standards concerning the safeguarding and confidentiality...

of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Tim M[redacted], at ###-###-####. If you still need help,our office is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Ofifice###-###-####

We received a request from you on August 2, 2016, to research a complaint from one of our customers.We researched the complaint and responded to the custorner(s) (and any authorized third party) onSeptember 1, 2016. We can't give you details about our response because we don't have authorizationfrom our customer(s) to share this information with you.If you have any questions. please call us at one of the numbers below Monday through Friday from 8 a.m.to 10 p.m.. Saturday from 8 a.m. to 8 p.m. and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office

We received a request from you on November 7, 2016, to research a complaint from one of ourcustomers.We researched the complaint and responded to the customer an November 10, 2016. We can't give youdetails about our response because we don't have authorization from our customer(s) to share thisinformation with you.If you have any questions, please call us at one of the numbers below Monday through Friday from 8 a.m.to 10 p.m., Saturday from 8 a.m. to 8 p.m. and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Oftice###-###-#######-###-#### TTY

We've responded to the customer complaint that you forwardedRevdex.com: [redacted]Case Reference Number: [redacted]Dear Revdex.com of Central Ohio:We received a request from you on May 25,2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer(s) (and any authorized third party) onJune 8, 2017. We can't give you details about our response because we don't have authorization fromour customer(s) to share this information with you.If you have questions, please call us at one of the numbers below Monday through Friday from 8 a.m. to10 p.m., Saturday from 8 a.m. to 8 p.m., and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTYwww.chase.com

We received this request on April 25, 2017 and appreciate the opportunity to respond. We take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by May 25, 2017.We maintain high standards concerning the safeguarding and confidentiality of...

customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Chaz J[redacted], at ###-###-####. If you still need help, ouroffice is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m, to 8 p.m. andSunday from 8 am. to 5 p.m. Eastern Time.Sincerely, Mortgage Banking Executive Office

We're currently researching this requestCustomer Name:      [redacted]Account:                  [redacted]Reference Number:  [redacted]Property Address:    [redacted]
           ...

                  [redacted]Dear Revdex.com Agent:We received this request on May 4, 2017 and appreciate the opportunity to respond. We take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by June 3, 2017.We maintain high standards concerning the safeguarding and confidentiality of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, David G[redacted] , at ###-###-####. If you still need help,our office is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTY###-###-#### Fax (Free of charge from any Chase branch)www.chase.com[redacted]

We received a request from you on January 17, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer on January 11, 2017. We can't give youdetails about our response because we don't have authorization from our customer to share thisinformation with you.If you have any questions, please call us at one of the numbers below Monday through Friday from 8 a.m.to 10 p.m., Saturday from 8 a.m. to 8 p.m., and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office