Chase Home Finance

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I never received a letter from ChaseI was so upset with their actions I paid off my loan and have ended my Association with their mortgage department Regards, [redacted]

We're currentiy researching this requestDear Revdex.com Agent:We receivcd this request on December 21, and appreciate the opportunity to respondWe takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by January 20, 2017.We maintain high standards concerning the safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Andrea S [redacted] at ###-###-####If you still needhelp, our office is available Monday through Friday from a.mto p.mSaturday from a.mto p.m.and Sunday from amto p.mEastern Time.Mortgage Banking Executive Office

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me Regards, [redacted]

We received requests from you on January 19, 2017, and January 27, 2017, to research a complaint fromone of our customers.We researched the complaint and responded to the customer on January 31, We can't give youdetails about our response because we don't have authorization from our customer to share thisinformation with you.If you have any questionsplease call us at one of the numbers below Monday through Friday from a.m.to p.m., Saturday from a.mto p.m., and Sunday from a.mto p.mEastern Time.Mortgage Banking Executive Office

We received this request on October 28, and appreciate the opportunity to respondWe take customerfeedback very seriousIy.We'll research this situation and provide a detailed response to the customer by November 27, 2016.We maintain high standards concerning the safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Debra D***, at ###-###-####If you still need help,our offce is available Monday through Friday from amto p.m., Saturday from a.mto p.mandSunday from a.mto p.mEastern Time.Sincerely,Mortgage Baking Executive Office

We received a request from you on February 2, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer(s) (and any authorized third party) onFebruary 16, We can't give you details about our response because we don't have authorizationfrom our customer(s) to share this information with you.If you have questions, please call us at one of the numbers below Monday through Friday from a.mtop.m., Saturday from a.mto p.m., and Sunday from a.m to p,mEastern Time.Sincerely,Mortgage Banking Executive Office

The amount of $dollars that they used for my home owners was never discussed The only Home Owners amount I gave them was for $ Those are the only numbers we talked about Because they used the wrong amount, my house note basically went back to exactly what it was There is no way on earth that I would have refinanced and spent closing cost to lower my house note if they told me in three months your house note will go back to exactly what it was That makes no sense Regards, [redacted] ***

We've responded to the customer complaint that you forwardedRevdex.com: [redacted] Case Reference Number: [redacted] Dear Revdex.com of Central Ohio:We received a request from you on May 25,2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer(s) (and any authorized third party) onJune 8, We can't give you details about our response because we don't have authorization fromour customer(s) to share this information with you.If you have questions, please call us at one of the numbers below Monday through Friday from a.mtop.m., Saturday from a.mto p.m., and Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTYwww.chase.com

the company has failed to make any attempts to rectify this matterI have provided supporting documentation and they have simply ignored my complaint time and time again Regards, [redacted]

We received this request on February 2, and appreciate the opportunity to respondWe take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by March 4, 2017.We maintain high standards concerning the safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Jayne D [redacted] , at ###-###-####If you still need help,our office is available Monday through Friday from a.m, to 10p.m., Saturday from a.mto p.mandSunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-####

Nothing has been resolved I have included paperwork that illustrates where MrW [redacted] of Chase Bank stated and provided the original loan origination fee back to our credit card and then he and Adrianna G [redacted] *dded it into the loan closing fees, providing to me just prior to closing MsG [redacted] *dmitted on the phone that this was done and I let her know that this was unethical and not professional, along with all the other lies I received during this loan.You can see from November 25, to November 30, 2016, that the Chase Bank personnel were assisting me with my loan were taking advantage of me at the last minute prior to closing In essence, the credit of the loan origination fee ($500) that MrW [redacted] and MsG [redacted] discussed with me was actually a scamwhile representing a Federal back bank They simply added to the closing cost funds I was paying When talking to the customer service staff at the end of the year, they had one thing in mind and it was not my complaint It was closing the complaint prior to the end of the year The customer service representative did not ask me anything and simply informed me she had to close this claim and there was nothing she could see wrong, even though I asked her to take a look and listen to me She didn't do either Regards, [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me This is under the assumption that they follow through as they have promised they would Regards, [redacted] ***

We received this request an September 19, and appreciate the opportunity to respondWe takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by October 19, 2016.We maintain high standards concerning the safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase [redacted] dedicated specifically to this issue, Keonna G***, at [redacted] ext [redacted] If you still need help,our office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mandSunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-####

We've responded to the customer complaint that you forwardedBetter Busmess Bureau: [redacted] Case Reference Number: [redacted] Dear Revdex.com of Central Ohio:We received a request from you on November 16, 2016, to research a complaint from one of ourcustomers.We researched the complaint and responded to the customer(s) (and any authorized third party) onNovember 25, We can't give you details about our response because we don't have authorizationfrom our customer(s) to share this informatron with you.If you have any questions, please call us at one of the numbers below Monday through Friday from a.m.to p.m., Saturday from a.mto p.mand Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTYwww.chase.com

We received this request on April 25, and appreciate the opportunity to respondWe take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by May 25, 2017.We maintain high standards concerning the safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Chaz J***, at ###-###-####If you still need help, ouroffice is available Monday through Friday from a.mto p.m., Saturday from a.m, to p.mandSunday from amto p.mEastern Time.Sincerely, Mortgage Banking Executive Office

We've responded to the customer complaint that you forwardedRevdex.com: [redacted] Case Reference Number: [redacted] Dear Revdex.com of Central Ohio:We received a request from you on May 3, 2017, to research a complaint from one of our customersThisis also in response to correspondence dated May 15, 2017, from you on this matter.We researched the complaint and responded to the customer(s) and any authorized third party) onMay 17, We can't give you details about our response because we don't have authorization fromour customer(s) to share this information with you.If you have questions, please call us at one of the numbers below Monday through Friday from a.mtop.m , Saturday from a.mto p.m., and Sunday from a mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTYwww.chase.com

We received this request on May 25, and appreciate the opportunity to respondWe take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by June 22, 2017.We maintain high standards concerning the safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Jeanette H***, at ###-###-####If you still need help.our office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mandSunday from a.mto p.mEastern Time.Sincerely.Mortgage Banking Executive Office###-###-#######-###-#### TTY###-###-#### Fax (Free of charge from any Chase branch)www.chase.com [redacted]

I have not received anything from Chase and they have not resolved any issues that I had

We received this request on December 12, and appreciate he opportunity to respondWe takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by January 11, 2017.We maintain high standards concerning the safeguarding and confidentiality of customer informationToprotect customer privacy, we've advised the customer to share our response with you.In the, meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, [redacted] , at ###-###-####If you still need helpour office is available Monday through Friday from a.mto p.m., Saturday from a.mto p.mandSunday from a.mto p.mEastern TimeSincerely , Mortgage Banking Executive Office###-###-#######-###-#### TTY###-###-#### Fax (Fee of charge from any Chase branch)[email protected]

We received a request from you on January 17, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer on January 11, We can't give youdetails about our response because we don't have authorization from our customer to share thisinformation with you.If you have any questions, please call us at one of the numbers below Monday through Friday from a.m.to p.m., Saturday from a.mto p.m., and Sunday from a.mto p.mEastern Time.Sincerely,Mortgage Banking Executive Office