Chase Home Finance

We received a request from you on April 13, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer(s) (and any authorized third party) onApril 19, 2017. We can't give you details about our response because we don't have authorization fromour...

customer(s) to share this information with you.If you have questions, please call us at one of the numbers below Monday through Friday from 8 a.m. to10 p.m., Saturday from 8 a.m. to 8 p.m., and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office

I was  giving verbal information contradicting the information that was quoted in the letters from Chase . There is nothing in my e-mail where Chase stated they informed me of my automatic payment to them . And if Chase listen to the recordings of all calls made to them on this matter they will understand why I am rejecting their decision .
Regards, [redacted]

We received this request on February 22, 2017 and appreciate the opportunity to respond. We takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by March 24, 2017.We maintain high standards concerning the safeguarding and confidentiality...

of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Erica F[redacted] at ###-###-####. If you still need help,our office is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely.Mortgage Banking Executive Office###-###-####

We received a request from you on August 11, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer(s) (and any authorized third party) onAugust 25, 2017. We can't give you details about our response because we don't have authorization...

fromour customer(s) to share this information with you.If you have questions, please call us at one of the numbers below Monday through Friday from 8 a.m. to10 p.m., Saturday from 8 a.m. to 8 p.m.. and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Execufive Office###-###-####

We've responded to the customer complaint that you forwardedRevdex.com: [redacted]Case Reference Number: [redacted]Dear [redacted]:We received a request from you on April 28, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer (and any authorized third party) onMay 8, 2017. We can't give you details about our response because we don't have authorization from ourcustomer to share this information with you.If you have questions, please call us at one of the numbers below Monday through Friday from 8 a.m. to10 p.m.. Saturday from 8 a.m. to 8 p.m., and Sunday from 8 a.m. to 5 p.m. Eastern Time.SincerelyMortgage Banking Executive Office###-###-#######-###-#### TTYchase.com

We received this request on March 20, 2017 and appreciate the opportunity to respond. We take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by April 19, 2017.We maintain high standards concerning the safeguarding and confidentiality of...

customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Eric Beard, at ###-###-####. lf you still need help, ouroffice is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Ofice###-###-#######-###-####

We received requests from you on November 14, 2016, and November 22, 2016, to research a complaintfrom one of our customers.We researched the complaint and responded to the customers on December 7, 2016. We can't give youdetails about our response because we don't have authorization from our...

customers to share thisinformation with you.If you have any questions, please call us at one of the numbers below Monday through Friday from 8 a.m.to 10 p.m., Saturday from 8 a.m. to 8 p.m.. and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTYwww.chase.com

We're currently researching this requestCustomer Name: [redacted] and [redacted]Account: [redacted]Reference Number [redacted]Property Address: [redacted]
                           [redacted]...

[redacted]Dear Revdex.com Agent:We received this request on January 24, 2017 and appreciate the opportunity to respond. We take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by February 23, 2017.We maintain high standards concerning the safeguarding and confidentiality of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, [redacted], at ###-###-####. If you still need help,our office is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Ofice###-###-####

The amount of $1000 dollars that they used for my home owners was never discussed.  The only Home Owners amount I gave them was for $2600.  Those are the only numbers we talked about.  Because they used the wrong amount, my house note basically went back to exactly what it was.  There is no way on earth that I would have refinanced and spent closing cost to lower my house note if they told me in three months your house note will go back to exactly what it was.  That makes no sense.  
Regards, [redacted]

We responded to our customer’s concerns in our letter dated January 30, 2018. To protect our customer’s privacy, we are not providing you with a copy of our letter/any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

We've responded to the customer complaint that you forwardedRevdex.com: [redacted]Case Reference Number: [redacted]Dear Revdex.com:We received a request from you on April 25, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customers on May 16, 2017. We can't give youdetails about our response because we don't have authorization from our customers to share thisinformation with you.If you have questions, please call us at one of the numbers below, Monday through Friday from 8 a.m. to10 p.m., Saturday from 8 a.m. to 8 p.m., and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive mce###-###-#######-###-#### TTYwww.chase.com

We received a request from you on August 22, 2016, to research a complaint from one of our customers.We researched the complaint and responded to the customer on September 1, 2016.We can't give youdetails about our response because we don't have authorization from our customer to share...

thisinformation with you.If you have any questions, please call us at one of the numbers below Monday through Friday from 8 a.m.to 10 p.m., Saturday from 8 a.m. to 8 p.m. and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office

We received a request from you on May 23, 2017, and June 1, 2017, to research a complaint from one ofour customers. We researched the complaint and responded to the customer(s) (and any authorized third party) onJune 6, 2017.  We can't give you details about our response because we don't have authorization fromour customer(s) to share this information with you.If you have any questions, please call us at one of the numbers below Monday through Friday from 8 a.m.to 10 p.m., Saturday from 8 a.m. to 8 p.m. and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTYwww.chase.com

We received this request on August 16, 2016 and appreciate the opportunity to respond. We take customer feedback very seriously.  We’ll research this situation and provide a detailed response to the customer by September 15, 2016.  We maintain high standards concerning the...

safeguarding and confidentially of customer information. To protect customer privacy, we’ve advised the customer to share our response with you.  In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialist dedicated specifically to this issue, Karalee L[redacted], at ###-###-####. If you still need help, our office is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. and Sunday from 8 a.m. to 5 p.m. Eastern Time.   Sincerely,   Mortgage Banking Executive Office ###-###-#### ###-###-#### TTY ###-###-#### Fax (Free of charge from any Chase branch) www.chase.com [redacted]

Dear Revdex.com:We received a request from you on February 23, 2017, to research a complaint from one of ourcustomers.We researched the complaint and responded to the customer(s) (and any authorized third party) onMarch 1, 2017. We can't give you details about our response because we...

don't have authorization fromour customer(s) to share this information with you.If you have questions, please call us at one of the numbers below Monday through Friday from 8 a.m. to10 p.m., Saturday from 8 a.m. to 8 p.m., and Sunday from 8 a.m. to 5 p.m, Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTYchase.com

We're currently researching this requestWe received this request on October 28, 2016 and appreciate the opportunity to respond. We take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by November 27, 2016.We maintain high standards...

concerning the safeguarding and confidentiality of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Tracy R[redacted] , at ###-###-####. If you still need help,our office is available Monday though Friday from 8 a.m. to 10 p.m., Saturday from 8 am. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office

We received this request on September 20, 2016 and appreciate the opportunity to respond. We takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by October 20, 2016.We maintain high standards concerning the safeguarding and...

confidentiality of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase [redacted]dedicated specifically to this issue, Tim M[redacted] , at ###-###-####. If you still need help,our office is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-####

We received this request on October 5, 2016 and appreciate the opportunity to respond. We take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by November 4, 2016.We maintain high standards concerning the safeguarding and confidentiality...

of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Chaz J[redacted] , at ###-###-####. If you still need help,our office is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 am. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-####

Dear Revdex.com Agent:We received this request on December 5, 2016 and appreciate the opportunity to respond. We takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by January 4, 2017.We maintain high standards concerning the...

safeguarding and confidentiality of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Dennis A[redacted] , at ###-###-####. If you still need help,Our office is available Monday through Friday From 8 a.m. to 10 p.m., Saturday From 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTY###-###-#### Fax (Free of charge from any Chase branch)www.chase.com[redacted]@chase.com

Please be advised that Chase has not resolved this issue and actually my concerns have grown greater.  I was able to speak with an Executive named David G[redacted] (at *###-###-####) who actually agreed that there was some type of error on Chase’s end with the way they were handling my loan.  Nevertheless, I thought per our last conversation on May 14, 2017 that we had come to a resolution as Mr. G[redacted] even sent me a letter outlining our conversation which resulted in me having to finally pay $1,633.66.  This was suppose to be the final change and last increase per Mr. G[redacted].  We, for my June Monthly statement I received a bill now stating that the “Total Amount Due” is 1,820.46.  This is absolutely ludicrous!!  My monthly payment has changed 4 times in since January 2017.  I was paying $1,416 in January then $1,371 in February/March and last month $1,663 in April ... to my current bill showing my new payments are $1,820. This can’t be legal.  Furthermore, Mr. G[redacted] gave me his word that there will be no more increases throughout the remainder of the loan, yet a few days later I receive a monthly statement contrary to that. I don’t know what else to do at this point. Sincerely,
[redacted]