Chase Home Finance

We responded to our
customer’s concerns in our letter dated November 7, 2017. To protect our
customer’s privacy, we are not providing you with a copy of our letter/any
details of our conversation. Our customer may use their discretion in sharing
our response directly with you.

We received this request an September 19, 2016 and appreciate the opportunity to respond. We takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by October 19, 2016.We maintain high standards concerning the safeguarding and...

confidentiality of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase [redacted]dedicated specifically to this issue, Keonna G[redacted], at [redacted] ext. [redacted]. If you still need help,our office is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-####

One more time Chase refused to provide one of the following things:1. receipt signed by myself where I acknowledge the automatic payment2. form with Chase information signed by myself where I ask to setup the automatic payment3. the three double payments that Chase charged me (for about $10.000) in 2016 since they cashed the check and then they triggered the automatic payment that I never authorized.
Regards,
[redacted]

We've responded to the customer complaint that you forwardedBetter Busmess Bureau: [redacted]Case Reference Number: [redacted]Dear Revdex.com of Central Ohio:We received a request from you on November 16, 2016, to research a complaint from one of ourcustomers.We researched the complaint and responded to the customer(s) (and any authorized third party) onNovember 25, 2016. We can't give you details about our response because we don't have authorizationfrom our customer(s) to share this informatron with you.If you have any questions, please call us at one of the numbers below Monday through Friday from 8 a.m.to 10 p.m., Saturday from 8 a.m. to 8 p.m. and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTYwww.chase.com

We received this request on February 2, 2017 and appreciate the opportunity to respond. We take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by March 4, 2017.We maintain high standards concerning the safeguarding and confidentiality of...

customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Jayne D[redacted] , at ###-###-####. If you still need help,our office is available Monday through Friday from 8 a.m, to 10p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-####

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.   This is under the assumption that they follow through as they have promised they would.
Regards,
[redacted]

We're currentiy researching this requestDear Revdex.com Agent:We receivcd this request on December 21, 2016 and appreciate the opportunity to respond. We takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by January 20,...

2017.We maintain high standards concerning the safeguarding and confidentiality of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Andrea S[redacted] at ###-###-####. If you still needhelp, our office is available Monday through Friday from 8 a.m. to 10 p.m.. Saturday from 8 a.m. to 8 p.m.and Sunday from 8 am. to 5 p.m. Eastern Time.Mortgage Banking Executive Office

We received this request on April 10, 2017 and appreciate the opportunity to respond. We take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by May 10, 2017.We maintain high standards concerning the safeguarding and confidentiality of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Eric Beard , at ###-###-####. If you still need help, ouroffice is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive 0ffice###-###-#######-###-####

We responded to our customers' concerns in our letter dated February 6, 2018. To protect our customers' privacy, we are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you.

You currently have the latest communication that I have received from the bank (Chase Morgan).As of yesterdays mail I am still receiving the envelopes I will be able contact you after Feb.5 2017 when I hear from the bank again as per there later.  Thank You very much for your help.

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[redacted]Dear Revdex.com of Central Ohio:We received a request from you on January 10, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer(s) (and any authorized third party) onJanuary 24, 2017. We can't give you details about our response because we don't have authorizationfrom our customer(s) to share this information with you,If you have any questions, please call us at one of the numbers below Monday through Friday from 8 a.m.to 10 p.m., Saturday from 8 a.m. to 8 p.m. and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,[redacted]###-###-#######-###-#### 7TY[redacted]
[redacted]

It is a very generic lette that basically says they care a lot and hope to resolve the matter. It doesn't have any offer, or substinance at ll. They need to refund the fees or the offer is rejected. 
Regards, [redacted]

the company has failed to make any attempts to rectify this matter. I have provided supporting documentation and they have simply ignored my complaint time and time again.
Regards, [redacted]

I received and reviewed a letter from Chase dated June 5, 2017. The response acknowledges that it was error for Chase to pursue duplicate fees that had already been paid.  I find Chase's response in reference to complaint ID [redacted]  to acknowledge the validity of my complaint and find the resolution is satisfactory to me.
Regards,
[redacted]

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[redacted]We've responded to the customer complaint that you forwarded.Revdex.com: 11940462Case Reference Number: 20170117EOCHF0058Dear Revdex.com of Central Ohio:We received a request from you on January 17, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the custorner(s) (and any authorized third party) onJanuary 31, 2017. We can't give you details about our response because we don't have authorizationfrom our customer(s) to share this information with you.If you have any questions, please call us at one of he numbers below Monday through Friday from 8 a.m.to 10 p.m., Saturday from 8 a.m. to 8 p.m. and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,[redacted]###-###-#######-###-#### TTY[redacted]Esta mmunicacion contiene informacion importante acerca de la cuenta. Si tiene alguna pregunta onecesita ayuda para traducirla, cornuniquase con nosotros llamando al ###-###-####, de lunes aviernes de 8 a.m. a 10 p.m., sabados de 8 a.m. a 8 p.m y domingo de 8 a.m. a 5 p.m., hora del Este.

We received a request from you an November  12, 2016, to research a complaint from one of our customers. We researched the complaint and responded to the customer and any authorized third party onDecember 12, 2016. We can't give you details about our response because we don't have authorization from our customer to share this information with you. If you have any questions, please call us at one of the numbers below Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. and Sunday from 8 a.m. to 5 p.m. Eastern Time. Mortgage Banking Executive Office ###-###-#### ###-###-#### TTY www.chase.comcc: Richard D. Kelly

Dear Better Business Burcau Agent:We received this request on October 14, 2016 and appreciate the opportunity to respond. We tale customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by November 13, 2016.We maintain high standards concerning...

the safeguarding and confidentiality of customer information. Toprotect customer privacy. we've advised the customer to share our response with you.In the meantime, I f you have any questions about the loan, please call the Chasc Executive Office Specialistdedicated specifically to this issue, Denise B[redacted] , at ###-###-#### ext. [redacted]. If you still need help,our office is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastcm Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTY###-###-#### Fax (Free of charge from any Chase branch)www.chase.com[redacted]

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We've responded to the customer complaint that you forwarded[redacted]Dear Revdex.com Serving Central Ohio:We received a request from you on February 13, 2017, to research a complaint from one of ourcustomers.We researched the complaint and responded to the customer(s) (and any authorized third party) onFebruary 16, 2017. We can't give you details about our response because we don't have authorizationfrom our customer(s) to share this information with you.If you have questions, please call us at one of the numbers below Monday through Friday from 8 a.m. to10 p.m., Saturday from 8 a.m. to 8 p.m., and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTY[redacted]

I have not received anything from Chase and they have not resolved any issues that I had.

We received this request on April 24, 2017 and appreciate the opportunity to respond. We take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by May 24, 2017.We maintain high standards concerning the safeguarding and confidentiality of...

customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Sharese R[redacted], at ###-###-####. If you still need help,our office is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Mortgage Banking Executive Office###-###-#######-###-####