Chase Home Finance

We received a request from you on November 16, 2016, to research a complaint from one of ourcustomers.We researched the complaint and responded to the customer on November 22, 2016. We can't give youdetails about our response because we don't have authorization from our customer(s) to share thisinformation with you.If you have any questions, please call us at one of the numbers below Monday through Friday from 8 a.m.to 10 p.m., Saturday from 8 a.m. to 8 p.m. and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTYw.chase.com

Revdex.com:I would like to request an amendment on my credit report for the Chase Mortgage reporting in October2017. I refinanced my loan with [redacted] Home Loans. I have NEVER been late or delinquent on apayment as long as I've been a CHase customer. I also hold a couple savings and...

checking accounts withChase.  An appraisal was done on my property on October 6, 2017 for the purpose of refinancing. Iwaited for a few weeks on the appraisal to come back. During that time I made 4 calls to ChaseMortgage (October 11,19,25 and 27) to be assured there was no payment needed and would not beconsidered "late," therefore not reported to the credit bureau. ALL 4 representatives assured me that ifit was paid by October 31, 2017 in full that it would not be reported. I did everything in my control toget the papers signed to make sure this was done. I had the notary at my house at 8:00 pm on October26th to make sure it was completed on time. All of this was out of my control but I did call to notifyChase and did everything I could to get it paid. I sat with thousands in the bank so payment was not aproblem and you can see by my past this has NEVER been an issue. My credit rapidly fell due to thisreporting and this is my first negative EVER. I should not be penalized for bad information from Chase'srepresentatives and they should have notes in your system from my calls. I am enclosing closingdocuments with dates so you can see I signed and then I had no control over when it was recorded anddisbursed. If you have further questions please call me at ###-###-####. thank you so much.

We received a request from you on November 2, 2016, research a complaint from one of ourcustomers.We researched the complaint and responded to the customer on January 5, 2017. We can't give youdetails about our response because we don't have authorization from our customer to share thisinformation...

with you.If you have questions, please call us at one of the numbers below Monday through Friday from 8 a.m. to10 p.m , Saturday from 8 a.m. to 8 p.m., and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office[redacted]

We responded to our customer’s concerns in our letter dated January 4, 2018.  To protect our customer’s privacy, we are not providing you with a copy of our letter or any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

Dear Revdex.com Agent:We received this request on April 26, 2017 and appreciate the opportunity to respond. We take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by May 26, 2017.We maintain high standards concerning the...

safeguarding and confidentiality of customer infomation. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Shannon Bradley, at ###-###-####. If you still needhelp, our office is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m.and Sunday from 8 a.m. to 5 p.m. Eastern Time. Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTY###-###-#### Fax (Free of charge from any Chase branch)www.chase.com[redacted]

Matter Resolved with Chase ;Chase after reviewing records of phone calls between their company and myself paid me in a check the amount I had asked to be return back to me of which $72.00 . I'm satisfied matter has been resolved in my favor .[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]

We received requests from you on September 1, 2016, and September 23, 2016, to research a complaintfrom one of our customers.We researched the complaint and responded to the customer on September 28, 2016. We can't give youdetails about our response because we don't have authorization from our...

customer to share thisinformation with you.If you have any questions, please call us at one of the numbers below Monday through Friday from 8 a.m.to 10 p.m.. Saturday from 8 a.m. to 8 p.m., and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office

We received a request from you on November 16, 2016, and again on November 28, 2016, to research acomplaint from one of our customers.We researched the complaint and responded to the customer(s) (and any authorized third party) onDecember 8, 2016. We can't give you details about our response because...

we don't have authorizationfrom our customer(s) to share this information with you.If you have any questions, please call us at one of the numbers below Monday through Friday from 8 a.m.to 10 p.m., Saturday from 8 a.m. to 8 p.m. and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTYwww.chase.com

Dear Revdex.com,I received your email today indicating that you were marking my complaint as closed. I wanted to let you know that I had received a phone call from Chase which resulted in a voice mail saying that they would not be reimbursing me for my expenses as I had not form of proof that they had received the tax bills I sent them. They indicated that they would be sending a letter which I could share with Revdex.com but as of yet I have not received that letter. Once I receive the letter I will be sure to forward it on to Revdex.com.I am asking that you not close this complaint out.I am not happy or satisfied with their response as I did not sent all my tax bills to them using tracking information. They basically indicated that without proof they could not accept my word. I find it odd that they received all of the original tax bills as those were paid by Chase but for some reason they cannot account for any of the interim bills I sent them. How can I send all of the bills to the same address and for some reason only the interim ones cannot be located or they have no record of receiving them. My guess is that if they were not in my files then they were thrown out or destroyed rather than notifying me that I should not have sent them to Chase.I go back to my original complaint that this could have all been avoided had they practiced good customer service and given me the courtesy of a phone call or a form letter notifying me that I was responsible for the interim bills and that they would be taking care of the original bills but not the interim ones. They are the mortgage experts and should not assume that customers understand how real estate taxes and interim bills work. Very poor customer service. I am an excellent customer who pays all their bills on time and this is how they treat you. I did not ask for anything other than the penalties I incurred when I paid all of my interim real estate taxes after their due date. To them $783.78 is not a lot to keep a loyal customer happy but to that loyal customer that $783.78 hurts.I would caution anyone looking for a mortgage to not deal with Chase as they do not care about their loyal customers.[redacted]

We're currently researching this request[redacted]
                           [redacted]Dear...

Revdex.com Agent:We received this request on January 17, 2017 and appreciate the opportunity to respond. We take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by February 16, 2017.We maintain high standards concerning the safeguarding and confidentiality of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the [redacted]dedicated specifically to this issue, [redacted], at ###-###-####. If you still need help,our office is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,[redacted]###-###-#######-###-#### TTY###-###-#### Fax (Free of charge fiom any Chase branch)[redacted]

We're currently researching this requestCustomer Name: E[redacted] and [redacted]Account: [redacted]8840Reference Number: [redacted]Property Address: [redacted] Lane                            Skokie, IL...

60077-0000Dear Revdex.com Agent:We received this request on January 3, 2017 and appreciate the opportunity to respond. We take customerfeedback very seriously. We'll research this situation and provide a detailed response to the customer by February 2, 2017.We maintain high standards concerning the safeguarding and confidentiality of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Shannon B[redacted], at ###-###-####. If you still needhelp, our office is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m.and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office

Dear Revdex.com Agent:We received this request on December 21, 2016 and appreciate the opportunity to respond. We takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by January 20, 2017.We maintain high standards concerning...

the safeguarding and confidentiality of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, David Gr[redacted] , at ###-###-####. lf you still necd help,our office is available Monday through Friday From 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-####

We received this request on December 12, 2016 and appreciate he opportunity to respond. We takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by January 11, 2017.We maintain high standards concerning the safeguarding and confidentiality...

of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the, meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, [redacted] , at ###-###-####. If you still need helpour office is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time. Sincerely , Mortgage Banking Executive Office###-###-#######-###-#### TTY###-###-#### Fax (Fee of charge from any Chase branch)[email protected]

It is Nov. 7 and Chase has not returned my $2979.12.  I have friends whose mortgages are with Chase and are expiercing the same thing. We have tried communicating with them and receive the same shabby treatment.
[redacted]

Dear Revdex.com Agent:We received this request on March 29, 2017 and appreciate the opportunity to respond. We take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by April 28, 2017.We maintain high standards concerning the safeguarding and confidentiality of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, David Grace , at ###-###-####. lf you still need help., our office is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Ofice###-###-#######-###-#### TTY###-###-#### Fax (Free of charge from any Chase branch)[email protected]

Dear Revdex.com Agent:We received this request on June 5, 2017 and apprcciate the opportunity to respond. We take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by July 6,201 7.We maintain high standards concerning the...

safeguarding and confidentiality of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue. Jordan C[redacted] , at ###-###-####. If you still needhelp, our office is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m.and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTY###-###-#### Fax (Free of charge from any Chase branch)www.chase.com[redacted]

Review: Revdex.com of Central Ohio

1169 Dublin Road

Columbus, OH 43215-1005

Tuesday, September 30, 2014

Attention

Re: Data Furnisher's Violations of the Fair Credit Reporting Act

This letter is a formal complaint that Chase has failed to comply with the precedents set by the case of

Chase v [redacted] and in turn are in violation of the Fair Credit Reporting Act. The Fair Credit

Reporting Act requires that a data furnisher report only 100% accurate account information. [redacted] v Chase Manhattan requires a data furnisher to update all credit bureaus with the same information.

I have been in the process of disputing this account with the credit bureaus. This account was delete

from one of the credit bureaus, but this data furnisher continues to report this account inaccurately

with the other credit bureaus. This data furnisher has failed to comply with [redacted] V Chase Manhattan

and the FCRA regulations by refusing to delete the disputed account with the remaining credit

bureaus.

I have already provided this data furnisher several opportunities to comply with my requests but they

continue to do nothing and report this account inaccurately. They continue to willfully violate the

FCRA as they are receiving my requests, yet they do nothing. This must stop and this account must

be removed with all credit bureaus!

I have included copies of all the communication I have mailed this data furnisher, as well as all

responses they have provided me. Please take the time to review my requests. You will see that all

of my requests have been made pursuant to the FCRA and I have provided more than the legally

required time to complete.

I need your company to enforce the regulations of the Fair Credit Reporting Act and require this

company to delete this account with all credit bureaus. Enforce these regulations and show their

offices that the FCRA does mean something and that they cannot continue to operate only in the

interest of money and without penalty.

Credit reports and those credit scores derived from these reports are paramount to life as an American

citizen. Anything and everything that we do is related around my credit report and credit score. This

is a serious request to investigate this company and the policies and procedures they use to report

accounts on a consumers credit report as there is obviously suspect practices in place.

The credit bureaus must be held liable for their willful violations of the Fair Credit Reporting Act. They

cannot be continued to operate with such illegal and unethical practices. Your offices must step in and

uphold the laws of the FCRA and demand the immediate removal of this account from all credit

repositories.

What good do the rules, regulations and punishments of the Fair Credit Reporting Act do if they are

not enforced? I have exhausted my patient and now need your assistance, as I have no other options.

Kind Regards, [redacted]Desired Settlement: Delete disputed account from all credit bureaus

Review: I've had my mortgage with Chase for the last 2yrs and chose Chase over other lenders because of their 1% Cash Back program. The issue I have with Chase is that I'm in the process of selling my home and close on my home 4 days before my annual 1% cash back award is scheduled to be paid out, not 4 days before it's achieved, let's be clear. I've called and spoken with two different representatives, the first one informed me that she'd seen this happen before and Chase will still provide me with my reward, as I've completed the annual requirement. She told me that a letter will come to me in the mail confirming what we discussed on the phone, about 4 days later, I received the letter, but it confirmed the opposite, that I would not receive my reward. So I called Chase again, explained to them the situation (again) and was told that I would not receive the reward, but she would try to see what should could do. I have earned that annual reward and should receive it. I could understand if I was selling my home prior to reaching my anniversay with them, but that is not the case. Additionally, I worked with Chase for a pre-approval for another loan (higher mortgage, might I add) because I enjoyed their 1% Cash Back program. Of course this was before they told me they wouldn't be honoring what I've earned. I think that the terms/conditions for this "patent-pending" 1% Cash Back program are flawed. The customer should receive what they've earned. I'm now considering getting my new loan with a different lender due to this experience with Chase.Desired Settlement: I would like Chase to honor the annual reward that I'v earned.

Review: Chase has incorrectly reported to credit bureaus and indicated I was 30 days late for 5 consecutive months. I contacted them in Februray 2013 and requested this information be reviewed/corrected. I provided all of my banking statement and was then told there was another month that I was late. I provided the banking statement showing the payment for that month and was told they want access to my entire checking account which I refused.

I contacted a New York Office and continued to pursue the matter, providing once again all of my banking statement showing the cleared payments.

Chase advised they wouldn't correct their mistakes but failed to provide any documentation to support their decision.

It took Chase 7 months to research my dispute and a refinznce of my mortgage had adverse effects as interest rates went up in those 7 monthsDesired Settlement: I would like Chase to make the required changes to the credit bureaus and honor my dispute as I provided documentation which proved their reporting incorrect