Chase Home Finance

We received a request from you on July 26, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer(s) (and any authorized third party) onAugust 7, 2017. We can't give you details about our response because we don't have authorization fromour...

customer(s) to share this information with you.If you have questions. please call us at one of the numbers below Monday through Friday from 8 a.m. to10 p.m., Saturday from 8 a.m. to 8 p.m., and Sunday from 8 a m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office[redacted]
[redacted]

Dear Revdex.com of Central Ohio:We received a request from you...

on March 6, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer on March 14, 2017. We can't give youdetails about our response because we don't have authorization from our customer to share thisinformation with you.If you have questions. please call us at one of the numbers below. Our office is available Monday throughFriday from 8 a.m. to 6 p.m. Eastern Time.Sincerely,Card Executive Office

I am rejecting this response because: It is not accurate. Their justification is that the payment was supposed to be interest only, and the first payment of my loan wasn't due until August. They cannot tell me which payment was missed. I will be forwarding my documentation of every payment I have made as well as sending all of the documentation to my lawyer. If this matter cannot be resolved between us, I will have no choice but to take the next appropriate steps.
Regards,
[redacted]

Hi,I became ill in late April and was out on medical from 5/5 – 5/23/17.  I did see that Chase responded and I have spoken with them a few times since April.  They keep telling me my refund check from the escrow account is coming.  The last call was Tuesday, June 6th during which they said the check had been issued June 5th.  This has been taking forever.  And BTW, the check hasn’t arrived yet as of lunch on June 9th.   If this thing was supposedly resolved on May 10th, why did it take them until June 5th to issue the check???Sincerely,[redacted]

We've responded to the customer complaint that you forwardedRevdex.com: [redacted]Case Reference Number: [redacted]Dear Revdex.com of Central Ohio:We received a request from you on May 3, 2017, to research a complaint from one of our customers. Thisis also in response to correspondence dated May 15, 2017, from you on this matter.We researched the complaint and responded to the customer(s) and any authorized third party) onMay 17, 2017. We can't give you details about our response because we don't have authorization fromour customer(s) to share this information with you.If you have questions, please call us at one of the numbers below Monday through Friday from 8 a.m. to10 p.m , Saturday from 8 a.m. to 8 p.m., and Sunday from 8 a m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTYwww.chase.com

We received this request on November 17, 2016 and appreciate the opportunity to respond. We takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by December 17, 2016.We maintain high standards concerning the safeguarding and...

confidentiality of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Tracy R[redacted] , at ###-###-####. If you still need help,our office is available Monday through Friday from 8 a.m. to 10p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTY###-###-#### Fax (Free of charge from any Chase branch)www.chase.com[redacted]@chase.com

Dear Revdex.com Agent:We received this request an May 25,2017 and appreciate the opportunity to respond. We take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by June 24,2017.We maintain high standards concerning the...

safeguarding and confidentiality of customer information. Toprotect customer privacy. we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Eric Beard, at ###-###-####. If you still need help, ouroffice is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Mortgage Banking Executive Office###-###-#######-###-#### TTY###-###-#### Fax (Free of charge from any Chase branch)www.chase.com[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards, [redacted]

We received this request on September 16, 2016 and appreciate the opportunity to respond. We takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by October 16, 2016.We maintain high standards concerning the safeguarding and...

confidentiality of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase [redacted]dedicated specifically to this issue, Debra D[redacted] , at ###-###-####. If you still need help,our office is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Ofice###-###-#######-###-#######-###-####

We received a request from you on June 13, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer(s) (and any authorized third party) onJune 14, 2017. We can't give you details about our response because we don't have authorization fromour...

customer to share this information with you.If you have questions, please call us at one of the numbers below Monday through Friday from 8 a.m. to10 p.m., Saturday from 8 a.m. to 8 p.m., and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTYchase.com

We received this request on May 25, 2017 and appreciate the opportunity to respond. We take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by June 24, 2017.We maintain high standards concerning the safeguarding and confidentiality of...

customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, [redacted] at ###-###-####. If you still need help,our office is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely.Mortgage Banking Executive Office###-###-#######-###-#### TTY###-###-#### Fax (Free of charge from any Chase branch)www.chase.com[redacted]

Executive Office (Mail Code OH4-7120)3415 Vision Dr.Columbus, OH 43219June 27, 2017Revdex.comServing 21 Counties in Central Ohio1169 Dublin RoadColumbus, OH 43215Dear Revdex.com Serving 21 Counties in Central Ohio:We received a request from you on June 20, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer(s) (and any authorized third party) onJune 27, 2017. We can't give you details about our response because we don't have authorization fromour customer(s) to share this information with you.If you have questions, please call us at one of the numbers below Monday through Friday from 8 a.m. to10 p.m., Saturday from 8 a.m. to 8 p.m., and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTYchase.comcc [redacted]

We received this request on October 25, 2016 and appreciate the opportunity respond. We take customer feedback very seriously. We’ll research this situation and provide a detailed response to the customer by November 24, 2016. We maintain high standards concerning the safeguarding and confidentiality of customer information. To protect customer privacy, we’ve advised the customer to share our response with you. In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialist dedicated specifically to this issue, Lima V[redacted], at ###-###-####. If you still need help, our office is available Monday through Friday from 8 1.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. and Sunday from 8 a.m. to 5 p.m. Eastern Time. Sincerely Mortgage Banking Executive Office ###-###-#### ###-###-####

We researched the complaint and responded to the customer(s) (and any authorized third party) on January 29, 2018. We can’t give you details about our response because we don’t have authorization from our customer(s) to share this information with you.

Issue/ Complaint Resolved. Thank you! [redacted]

We've responded to the customer complaint that you forwardedRevdex.com: 11884453Case Reference Number: [redacted]Dear Revdex.com of Central Ohio, lnc.We received a request from you on December 19,...

2016, to research a complaint from one of ourcustomers.We researched the complaint and responded to the customer(s) (and any authorized third party) onJanuary 10, 2017. We can't give you details about our response because we don't have authorizationfrom our customer(s) to share this information with you.If you have any questions, please call us at one of the numbers below Monday through Friday from 8 a.m.to 10 p.m., Saturday from 8 a.m. to 8 p.m. and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,[redacted]###-###-#######-###-#### TTY[redacted]

This ticket was prematurely closed.  In the Revdex.com correspondence that I received on 5/25 it read that, "they are sending a letter directly to you and you may share their response with Revdex.com".  I never received that letter and therefore never shared any response with the Revdex.com.  Please re-open this ticket as this matter has not been resolved.Regards,[redacted]

[redacted]
[redacted]
[redacted]January 30, 2017[redacted]
[redacted]
[redacted]
[redacted]We've responded to the customer complaint that you forwardedRevdex.com; 11911394Case Reference Number. [redacted]Dear Revdex.com:We received a request from you on January 4, 2017 to research a complaint from one of our customers.We researched the complaint and responded to the customer on January 26, 2017. We can't give youdetails about our response because we don't have authorization from our customer to share thisinformation with you.If you have any questions, please call us at one of the numbers below Monday through Friday from 8 a.m.to 10 p.m., Saturday from 8 a.m. to 8 p.m. and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banklng Executive Office###-###-#######-###-#### -TTY[redacted]

We responded to our
customer’s concerns in our letter dated November 7, 2017. To protect our
customer’s privacy, we are not providing you with a copy of our letter/any
details of our conversation. Our customer may use their discretion in sharing
our response directly with you.

We received this request an September 19, 2016 and appreciate the opportunity to respond. We takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by October 19, 2016.We maintain high standards concerning the safeguarding and...

confidentiality of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase [redacted]dedicated specifically to this issue, Keonna G[redacted], at [redacted] ext. [redacted]. If you still need help,our office is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-####