Chase Home Finance

We've responded to the customer complaint that you forwardedRevdex.com: [redacted]Case Reference Number: [redacted]Dear Revdex.com of Central Ohio:We received a request from you on May 3, 2017, to research a complaint from one of our customers. Thisis also in response to correspondence dated May 15, 2017, from you on this matter.We researched the complaint and responded to the customer(s) and any authorized third party) onMay 17, 2017. We can't give you details about our response because we don't have authorization fromour customer(s) to share this information with you.If you have questions, please call us at one of the numbers below Monday through Friday from 8 a.m. to10 p.m , Saturday from 8 a.m. to 8 p.m., and Sunday from 8 a m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTYwww.chase.com

Please be advised that Chase has not resolved this issue and actually my concerns have grown greater.  I was able to speak with an Executive named David G[redacted] (at *###-###-####) who actually agreed that there was some type of error on Chase’s end with the way they were handling my loan.  Nevertheless, I thought per our last conversation on May 14, 2017 that we had come to a resolution as Mr. G[redacted] even sent me a letter outlining our conversation which resulted in me having to finally pay $1,633.66.  This was suppose to be the final change and last increase per Mr. G[redacted].  We, for my June Monthly statement I received a bill now stating that the “Total Amount Due” is 1,820.46.  This is absolutely ludicrous!!  My monthly payment has changed 4 times in since January 2017.  I was paying $1,416 in January then $1,371 in February/March and last month $1,663 in April ... to my current bill showing my new payments are $1,820. This can’t be legal.  Furthermore, Mr. G[redacted] gave me his word that there will be no more increases throughout the remainder of the loan, yet a few days later I receive a monthly statement contrary to that. I don’t know what else to do at this point. Sincerely,
[redacted]

I am rejecting this response because: It is not accurate. Their justification is that the payment was supposed to be interest only, and the first payment of my loan wasn't due until August. They cannot tell me which payment was missed. I will be forwarding my documentation of every payment I have made as well as sending all of the documentation to my lawyer. If this matter cannot be resolved between us, I will have no choice but to take the next appropriate steps.
Regards,
[redacted]

We received a request from you on July 26, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer(s) (and any authorized third party) onAugust 7, 2017. We can't give you details about our response because we don't have authorization fromour...

customer(s) to share this information with you.If you have questions. please call us at one of the numbers below Monday through Friday from 8 a.m. to10 p.m., Saturday from 8 a.m. to 8 p.m., and Sunday from 8 a m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office[redacted]
[redacted]

Dear Revdex.com of Central Ohio:We received a request from you...

on March 6, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer on March 14, 2017. We can't give youdetails about our response because we don't have authorization from our customer to share thisinformation with you.If you have questions. please call us at one of the numbers below. Our office is available Monday throughFriday from 8 a.m. to 6 p.m. Eastern Time.Sincerely,Card Executive Office

Dear Revdex.com Agent:We received this request an May 25,2017 and appreciate the opportunity to respond. We take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by June 24,2017.We maintain high standards concerning the...

safeguarding and confidentiality of customer information. Toprotect customer privacy. we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Eric Beard, at ###-###-####. If you still need help, ouroffice is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Mortgage Banking Executive Office###-###-#######-###-#### TTY###-###-#### Fax (Free of charge from any Chase branch)www.chase.com[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards, [redacted]

We received this request on September 16, 2016 and appreciate the opportunity to respond. We takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by October 16, 2016.We maintain high standards concerning the safeguarding and...

confidentiality of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase [redacted]dedicated specifically to this issue, Debra D[redacted] , at ###-###-####. If you still need help,our office is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Ofice###-###-#######-###-#######-###-####

We received this request on November 17, 2016 and appreciate the opportunity to respond. We takecustomer feedback very seriously.We'll research this situation and provide a detailed response to the customer by December 17, 2016.We maintain high standards concerning the safeguarding and...

confidentiality of customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, Tracy R[redacted] , at ###-###-####. If you still need help,our office is available Monday through Friday from 8 a.m. to 10p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTY###-###-#### Fax (Free of charge from any Chase branch)www.chase.com[redacted]@chase.com

We received this request on May 25, 2017 and appreciate the opportunity to respond. We take customerfeedback very seriously.We'll research this situation and provide a detailed response to the customer by June 24, 2017.We maintain high standards concerning the safeguarding and confidentiality of...

customer information. Toprotect customer privacy, we've advised the customer to share our response with you.In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialistdedicated specifically to this issue, [redacted] at ###-###-####. If you still need help,our office is available Monday through Friday from 8 a.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. andSunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely.Mortgage Banking Executive Office###-###-#######-###-#### TTY###-###-#### Fax (Free of charge from any Chase branch)www.chase.com[redacted]

Executive Office (Mail Code OH4-7120)3415 Vision Dr.Columbus, OH 43219June 27, 2017Revdex.comServing 21 Counties in Central Ohio1169 Dublin RoadColumbus, OH 43215Dear Revdex.com Serving 21 Counties in Central Ohio:We received a request from you on June 20, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer(s) (and any authorized third party) onJune 27, 2017. We can't give you details about our response because we don't have authorization fromour customer(s) to share this information with you.If you have questions, please call us at one of the numbers below Monday through Friday from 8 a.m. to10 p.m., Saturday from 8 a.m. to 8 p.m., and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTYchase.comcc [redacted]

We received a request from you on June 13, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customer(s) (and any authorized third party) onJune 14, 2017. We can't give you details about our response because we don't have authorization fromour...

customer to share this information with you.If you have questions, please call us at one of the numbers below Monday through Friday from 8 a.m. to10 p.m., Saturday from 8 a.m. to 8 p.m., and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-#### TTYchase.com

We received this request on October 25, 2016 and appreciate the opportunity respond. We take customer feedback very seriously. We’ll research this situation and provide a detailed response to the customer by November 24, 2016. We maintain high standards concerning the safeguarding and confidentiality of customer information. To protect customer privacy, we’ve advised the customer to share our response with you. In the meantime, if you have any questions about the loan, please call the Chase Executive Office Specialist dedicated specifically to this issue, Lima V[redacted], at ###-###-####. If you still need help, our office is available Monday through Friday from 8 1.m. to 10 p.m., Saturday from 8 a.m. to 8 p.m. and Sunday from 8 a.m. to 5 p.m. Eastern Time. Sincerely Mortgage Banking Executive Office ###-###-#### ###-###-####

Issue/ Complaint Resolved. Thank you! [redacted]

We researched the complaint and responded to the customer(s) (and any authorized third party) on January 29, 2018. We can’t give you details about our response because we don’t have authorization from our customer(s) to share this information with you.

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[redacted]January 30, 2017[redacted]
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[redacted]We've responded to the customer complaint that you forwardedRevdex.com; 11911394Case Reference Number. [redacted]Dear Revdex.com:We received a request from you on January 4, 2017 to research a complaint from one of our customers.We researched the complaint and responded to the customer on January 26, 2017. We can't give youdetails about our response because we don't have authorization from our customer to share thisinformation with you.If you have any questions, please call us at one of the numbers below Monday through Friday from 8 a.m.to 10 p.m., Saturday from 8 a.m. to 8 p.m. and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banklng Executive Office###-###-#######-###-#### -TTY[redacted]

This ticket was prematurely closed.  In the Revdex.com correspondence that I received on 5/25 it read that, "they are sending a letter directly to you and you may share their response with Revdex.com".  I never received that letter and therefore never shared any response with the Revdex.com.  Please re-open this ticket as this matter has not been resolved.Regards,[redacted]

We've responded to the customer complaint that you forwardedRevdex.com: 11884453Case Reference Number: [redacted]Dear Revdex.com of Central Ohio, lnc.We received a request from you on December 19,...

2016, to research a complaint from one of ourcustomers.We researched the complaint and responded to the customer(s) (and any authorized third party) onJanuary 10, 2017. We can't give you details about our response because we don't have authorizationfrom our customer(s) to share this information with you.If you have any questions, please call us at one of the numbers below Monday through Friday from 8 a.m.to 10 p.m., Saturday from 8 a.m. to 8 p.m. and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,[redacted]###-###-#######-###-#### TTY[redacted]

We received a request from you an May 16, 2017,to research a complaint from one of our customers.We researched the complaint and responded to the customers onJune 6,2017. We can't give you details about our response because we don't have authorization fromour customers to share this information with...

you.If you have questions, please call us at one of the numbers below Monday through Friday from 8 a.m. to10 p.m., Saturday from 8 a.m. to 8 p.m., and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office###-###-#######-###-####www.chase.com

We've responded to the customer complaint that you forwardedRevdex.com: [redacted]Case Reference Number: [redacted]Dear [redacted]:We received a request from you on January 3, 2017, to research a complaint from one of our customers.We researched the complaint and responded to the customers on January 12, 2017. We can't give youdetails about our response because we don't have authorization from our customers to share thisinformation with you.If you have any questions, please call us at one of the numbers below Monday through Friday from 8 a.mto 10 p.m., Saturday from 8 a.m. to 8 p.m. and Sunday from 8 a.m. to 5 p.m. Eastern Time.Sincerely,Mortgage Banking Executive Office