Chase Home Finance

Review: JP Morgan contracted with an outside company for debt collection - [redacted] Loan Servicing - complaint filed as below

I have not been able to obtain a reasonable and timely payoff for a mortgage

Requested payoff 8-26-13 and furnished purchase agreement and all legal documents.

Rec'd estimated payoff and requested final again on 9-6-13 did not rec. until 9-17 only after several attempts via email, online and phone and fax. Rec'd payoff inflated over 11K from estimate.

Mtg. company filed foreclosure on 9-10-13 knowing there was a purchase agreement on property.

Title company requested reduction in fees by 1700 to close prior to foreclosure. Mtg. Co. sent to sheriff for processing of foreclosure after promises to send revised payoff.

9-20-13 unable to close again because payoff was expired. Attny confirmed that payoff was transmitted to mtg. co but they would not release.

9-23-13 I faxed request for payoff-no repsonse

9-24-13 I faxed request for payoff - no response

I have contacted the mtg. company many times only to be allowed to speak to the same individual who claims he has to speak to his manager. Contract date of purchase agreement expires 9-28-13. By the time this is resolved it will be too late for me but not for other victims.Desired Settlement: Ability to obtain payoff statement to close property sale no later than 9-28-13. I have exhausted all other attempts. If this saves one person from unethical practices by both companies then justice has been served. I am happy to provide any and all documents, emails and other forms of communication if requested.

Review: When we took a loan on a property the agent closed at my home and took fingerprints. I was very hesitant to give finger prints but the agent stated it was a requirement of the bank . I t was particularly uncomfortable since she also had copies of our licenses and we were fully identified. I am very concerned given the occurrences of identity theft. I am very uncomfortable. The property was [redacted] Street, Newburgh, New York.Desired Settlement: That CHASE at least confirms in writing that the fingerprints were destroyed or in some way assure that I do not have to worry about identity theft arising from this act.

Review: A mortgage payment was mailed to the wrong address resulting in a late payment. The payment was corrected when wrong address was noticed. However, this resulted in a downgrade of my credit rating when I was trying to obtain a loan. I called Chase and sent them all evidence that check was mailed to wrong address. They agreed that this was the case, but when I asked for something in writing on Chase letterhead that I could give to the person working on my loan, they told me this was not possible. I told this to the person I as working with (it was an attempt to refinance my mortgage). She told me they should be able to do this and to contact the Revdex.com. It seems like a simple enough request. I am trying to get my credit information corrected. All I want is hard copy stating that my late payment was due to an address problem, not a deliberate attempt to not pay my obligation. My payments to Chase over the years have always been current.Desired Settlement: A note from Chase stating the reason for late payment of mortgage was an address error and that I brought my account up to date in timely fashion.

Review: The payment on my home equity line of credit increased nearly 5 fold from $550 to $2400. The banker I worked with stated that I had non-standard repayment terms. We requested a refinance of the loan which was denied. We then requested a simple modification of the loan to extend the payment period but that request was denied because we are current on the loan. This has put a undue hardship on our family as we are struggling to pay high college tuition costs and now highly burdensome home equity payments, even though we have over 25% equity in the property which we have owned for 15 years, are current on the mortgage and have credit scores of 760+.Desired Settlement: Loan modification or refinance. I'm being gouged and treated unfairly.

Review: Below you will find an email that I sent to Chase Manhattan Bank on 6/5/14 regarding fees I was charged that I am disputing. I have copies of emails from Chase regarding these inspection fees and multiple explanations of what they even actually entailed or why they were even supposedly performed. Still even now, I have no idea or clear explanation of why these charges are being added to my account. The frustrating aspect is that with every phone call or email the representatives of Chase are unable to actually give definitive, correct answers and seem to make things up from thin air. The fact that they continued to charge me for inspections being performed in subsequent months made little sense with the explanations I was given. My vague understanding from numerous calls and emails is that my account was past due and the inspection was done to determine that my property was not abandoned. That explanation falls apart however, when they then sent an additional charge for yet another inspection being performed on 5-1-14, a time when my account was paid up-to-date and I had already disputed the first two inspection charges. Additionally, what they probably did not expect was that since I have literally not left my house in over a year due to my disability, that I would demand proof of these phantom inspections because I do not believe they were performed. In the end their explanations regarding the inspections rang hollow and I requested copies of them, which Chase wrote back stating they could not find copies. I told them that since they could not provide proof this service was performed and I never saw anyone on or near my property that I consider these charges to be completely fraudulent. You will see in the letter below that they then started sending notices of this new BPO charge, again with no explanation and the timing being just a bit coincidental with it being sent the day after I made it clear I was not paying the inspection fees without proof.To be clear my account had been past due and the last two years have been very difficult with my dealing with becoming permanently disabled and the financial ramifications. I have no issue with late fees or other legitimate charges, but these charges just cannot pass the smell test. I have been able to keep my account current in the recent months, yet they continue to send notices of inspections and other undefined charges. Even now Chases representatives seem to be unable to provide basic information such as what I owe on my account. Luckily for me I had not written this letter to you at the B.B.B. by my own self imposed due date of 6/16/14 because I was ill. This enables me to further show a pattern of Chase giving me incorrect information and possible purposely causing my account to be once again past due. On 6/14/14 at 8:17am I called Chases 800 number to make my June payment and was told by their representative that all I owed was $61.24 and she took that payment. In fact, I questioned that amount numerous times during the call but she assured me that was all I needed to pay. At that time my account was limited to me so I was unable to verify what I was told by viewing my own account online and completely dependent on Chases representatives providing me with accurate information. Yesterday Chase sent me a notice dated 7/1/14 stating my 6/15/14 payment is past due and that I owe $ 337.72. While Chase has not yet had a chance to reply to my latest email dated 7/4/14 regarding this and my request they pull up the tape of that conversation that proves their representative gave me incorrect information, provide me with a written apology and to ensure any late charges imposed are reversed, Im including this information to support my claim that Chase is purposely acting in a retaliatory manner with a clear pattern of harassment emerging. You will see in my latest email that I allege that either Chase does in fact hire incompetent is or they are purposefully engaged in fraudulent practices. Email to Chase on 6/5/14First I will reply to your last message stating you are unable to find a copy of the inspections that you are charging me for twice. Clearly, I have stated unless you provide me with the ACTUAL PROOF of such an inspection taking place I am refuting the charges. After three attempts to get the proof from Chase that these fees are in fact true and can be proven, you are now writing you cannot find any proof, but neglected to say the two charges for the phantom inspections have been removed. I expect to be notified the charges are removed within 7 days in writing. Secondly, I found it highly suspicious that yesterday I received another letter written on 5/14/14 with additional, unexplained charges to my account. The explanation is as follows:Valuation BPO 03-03-2014 $78.00 My first question is how a banking institution as large as Chase can send out such letters with absolutely no explanation of the abbreviations and acronyms you use or the charges. According to Dictionary.com that may mean: BPO 1.bargain purchase option 2.blanket purchase order However, since it is not really my job to ascertain what you mean, I must once again ask for an explanation of these new charges. I will let you know I already dispute the charge based solely on the coincidental nature of the charges being added the day after you notified me you cannot provide proof of the inspections. On first blush these new charges certainly feel like harassment and retaliation, but I will withhold making that claim until you actually provide an explanation of these new random charges. I will be contacting the Revdex.com, the Attorney General and whatever other governing offices oversee banking institutions they can refer me to if the disputed charges for the inspections are not removed from my account within 7 business days. I expect a written letter sent to my home address before 6/16/14 stating the inDesired Settlement: My desired outcome is that Chase provides proof that the inspection charges that they cannot substantiate have been removed from my account. That they provide an explanation of the BPO charges and substantiate these charges are accurate since they still have not addressed that issue.Additionally, I expect they research through their own recording my claim that I tried to pay more on 6/14/14 then the $61.24 and that their representative gave me incorrect information either by design or the typical incompetence of their representatives. As of this time the only issue they seemed to address was to remove the hold on my account that limited my access and I only know that because I went to the website yesterday to lodge my most recent complaint. On 6/14/14 it was still limited and my only recourse was to call their 800 number. Besides lodging my complaint with you at the Revdex.com I would also like advice in who else to contact such as the Attorney Generals office and any other

Review: I was trying to refinance my mortgage with another bank. Chase sent a buyout payment to them and then on closing day sent another payoff with a higher number. Chase billed me for 2 insurance policies from my escrow, and put me in the negative and then said that I owe them because of their error. They see that they did this, but would not fix it so that I can close on my refinance thus costing me thousands of dollars.Desired Settlement: If Chase causes me to not be able to refinance because of their uncooperative policies. I feel that Chase owes me the money it is costing me that I am loosing not being able to cut my mortgage down to 20 years from 25 years along with a lower interest rate. This is a substantial amount of money.

Review: Dear Banking Professional:

I have been a Chase Bank customer since 2009. During that time, I have enjoyed my experience with Chase greatly. I have a 30 day late payment on the below referenced account in the past 24 months. While there is only one late payment charge on this account, I have never been late before or after this occurrence. I am writing to see if you would be willing to make a "goodwill" adjustment to your reporting to the credit agencies. I fully recognize my responsibility with respect to payable accounts and have made the

necessary adjustments online to avoid this in the future.

I had setup a payment between my checking account and mortgage to at that time, but didn’t realize I was short of funds by very minimal. When this late payment occurred, the business that I owned was taking big losses and it was affecting me personally. I never realized that owning a business was so difficult, especially when other people depend on your success to survive. The emotional and financial stress set me back a little, but I finally got back on track.

My overall credit worthiness is excellent, except for this one late payment and these will have a negative impact as we begin the process of buying a new

home with my fiancé. This late notation will likely preclude me from taking advantage of the low interest rates now available. Since this notation does not reflect my

overall credit worthiness, I am requesting that you give me a second chance at a positive credit rating by revising this late notation. I sincerely hope

that there is redemption at Chase Bank and I beg you for such consideration.

Please let me know if any additional documentation would assist you in reaching a positive outcome, and I thank you for the time you have spent reading

this letter. Again, it is my hope these can be removed.

Sincerely, [redacted]Desired Settlement: Removal of late payment.

Review: I contacted Chase -- my current lender -- in March 2014 in regards to applying for an assumptions loan to release my now ex-husband from the loan and co apply with my stepfather. When contacting Chase, the rep verified my loan type was a [redacted] loan and that I was eligible for an assumptions loan. Since this time, I have continuously followed up with Chase -- going through a series of reps -- on the status of my loan and WHEN actually receiving an actual LIVE person on the other end of the phone (as most times voicemails is what was received) I was informed that additional documents were required. This has gone on for months, and with at least three different Chase reps assigned to my account. It is now August 2014, and the latest Chase rep assigned to my account, [redacted] informs me that my application was forwarded to Underwriting on Friday, Aug 15th and is under review -- this is after receiving a third assumptions package on Friday, Aug 15th because supposedly my loan process had been closed and required re-activation by means of completion of this third package.... ?!?!?! Does this make sense? [redacted] goes on to tell me that my loan is a [redacted] loan and this type of loan requires a blood-relative co-applicant. My co-applicant is my stepfather, and has always been my stepfather -- I was told this for the FIRST TIME in FIVE MONTHS of processing time. The first rep assigned to my case, [redacted], was never available to speak with so I requested another rep assignment. [redacted] was the second rep assignment, briefly handled my loan and within weeks he informed me that [redacted] would be the assigned rep. Do you feel as I do -- confused, frustrated and being stringed along -- in reading this summary of service? Now although not given the official 'rejection of assumption loan' -- it was somewhat insinuated. Why was this not addressed sooner? I feel Chase has treated me unfairly and has no gainDesired Settlement: If this 'blood relative' policy was in fact reality, it should have been addressed sooner, and I should have not been informed incorrectly in Chase stating I was eligible for this assumption loan. You don't address this policy 5 months later, three packages later and my whole life's documentation requested if this were the case. Chase should honor my application and approve it, as I have a very lengthy positive history with Chase as my lender and have always paid timely. In this whole process, Chase has also negatively affected my credit score by pulling my credit multiple times -- at least by 40 points. Is this their strategy in a reason for rejecting my assumptions loan? Unfair, conniving tactic! Revdex.com please help!

Review: Chase bought [redacted] paper and are charging us an additional 2.20 per month for anticipated escrow-rather than pay the exact amount when due at the end of the year-not legal and not correct business practice. They said they are charging for anticipated raise in taxes but Jackson county just lowered our taxes in 2012 and said yesterday they are not raising any taxes on this property this year in 2013. So Chase makes every one pay a 2-3$ charge a month and make millions off the interest and we suffer for it, not to mention the legality of the scam. It would be as if you called in sick for the 15th of April because you anticipate you will break your arm that morning- ridiculous!!!!!!!!!!oDesired Settlement: The company is already under investigation-they should be forced out of business and people should go to jail-a blatant scam-Thank you.

Review: I was sent a letter by Fed Ex from a [redacted] on Monday, April 15th and asked for me to contact her by April 18th at [redacted] I have tried every day since then and have left multiple messages. I have not received a response as per the promised 24 hours noted on Ms. [redacted]' voicemail. It is as if they do not want to address my concerns that I relayed Mr. [redacted] I entered into what I thought was a wonderful program that would allow me to sell my home which was in a foreclosure that I could not stop. All I want is an opportunity to start fresh. We are just the forgotten middle class that no matter what, we lose. Thanks for nothing!Desired Settlement: We entered into the Chase Home Incentive Program in the Spring of 2011. All I ask since we complied with all of the requirements that Chase would remove any late payments from that time until the time we sold our property. We do not dispute that we had late payments but life had taken my entire family down and would like a fresh start. I am hoping that Chase would show mercy on this one middle class family trying to put the pieces back together again.

Review: Chase completed my mortgage loan modification on October 01, 2011. I have honored the modification agreement and have made all payments on time. Chase has not honored their end and has not been reporting my account payments being made since the modification. Chase reported me as owing $13,220 in past due payments and over 120 days past due, which has destroyed my credit score. The last report was submitted on November 14, 2011. I have contacted them on multiple occasions and have been passed on from department to department without no results. I requested a letter stating that they have reported my account incorrectly, but I was told they don't do that. I explained to chase that I am pending an employment start date and that my new employer is running a background check which includes my credit report, but they still refuse to help me. This is very wrong and should not be allowed to keep happening to any customer. They report the bad, but don't see the urgency when having to report the positive. How is is right for chase to destroy a customers credit scores even when they make payments on time; not right at all.Desired Settlement: Need my credit report to properly reflect that I have made payments on time since the modification was completed on October 01, 2011 and for them to ensure the credit bureaus correct their reports/my credit score. Additionally, I request that they send me a letter stating they reported incorrectly since October 01, 2011 and that my account is current/pays as agreed immediately.

Review: We got a letter from Chase in November 2013 that our escrow was shot on our mortgage account number [redacted] by $828.32. It said in round figure our payment would be $905.00 if not paid and $835.oo if paid. We paid this shortage and the payment cleared my account Dec 3. As of today they are still billing for wrong amount of $905.00. We call each month and they say oh I see you paid the shortage and I will fix and you owe approx. $833.00. Yet they do not fix it they get our payment leave it unapplied and bill us again for $905.00I want this billing error fix now. They need to correctly apply the payment of the escrow shortage and only bill us for the correct amount of roughly $835.00Desired Settlement: Escrow shortage payment correctly applied payments we made correctly applied since we paid what were told was due and to be billed correctly for around $835.00

Review: I was LIED to. I was told when I refinanced my mortgage that refinancing would NOT change my LTV to remove my PMI. I specifically asked and was told by CHASE that removing my PMI would be based on my original loan, not the refinanced loan. I was also told that refinancing would make my PMI deductible - WRONG. Today, I was told that to remove my PMI it is now based on my current loan. After 10 years and saving to finally get this albatross from around my neck, I am told that I must have 350000.00 to remove it. I have had a mortgage with CHASE for more than 26 years and they can't trust me? I have an impeccable history with them and, am currently and have been for years, one month ahead on my mortgage.Desired Settlement: I want CHASE to be an honorable institution and stop gouging the little guy. I want the guy reading this to stop being so greedy and give me what was told to me so that I can get rid of the PMI on my mortgage. I want someone to be a 'real' banker and not just an automaton that should really be replaced by a computer.

Review: Three years ago my family and I got into a financial hardship due to me losing my job. I was unemployed for a period of 3 weeks and was denied unemployment benefits which made it practically impossible for me to pay certain bills including my mortgage. When I finally got a job I was being paid $4 less per hour. My mortgage got behind 2 months and since then I have not been able to catch up although I kept making payments. I have been contacted by Chase several times in the past 3 years with them offering me their help thru a mortgage assistance program. I applied for assistance 6 different times and all of them were denied due to missing documents, according to Chase me sending my documents to late, different reasons. I was finally approved for a repayment plan paying $250 more a month until finally catching up. I accepted the plan and started making payments in June 2014. When I called to make the second payment I was told that the repayment plan was canceled due documentation not being sent on time. I filed a complaint with the Attorney Generals office and was contacted the same week by a customer service person from the executive offices of Chase. The lady, [redacted], tells me that my case was being reviewed and that she would reinstate my repayment plan in a matter of a few days. Finally I got a call from her after about a month and a half saying that my plan was reinstated and that she would be sending me documentation thru the mail which she did and to keep making my monthly payments as they were appointed to me. The last payment I made was on November 19th 2014 of $950. I was contacted by Chase on November 28th asking when was I going to be able to pay the remaining balance as my mortgage was behind and could be referred to foreclosure. I told the person that her call was confusing me and that I was under the impression that I was on a repayment plan and she tells me it was canceled again. So I got called a second time by Chase asking me if I wanted to try again for assistance.Desired Settlement: I would like Chase to let me know if I am on a repayment plan or not as I was called this Friday December 26th 2014 asking me when was I going to be able to make my required repayment plan payment of $950. There is something terribly wrong with their communication amongst each other and is confusing me very much. All I want is to stay in my home and not have to worry about it being taken from me in a foreclosure. I really need help. Thank you.

Review: Throughout the last year, I have repeatedly had problems receiving a bill from Chase for my mortgage payment. Many times I receive this after the due date has passed. In some months I do not receive it at all. In June 2014 I did not receive a bill for my Chase mortgage. This caused me to be more than 30 days late with my payment. This was the first and only time this has happened. This was reported to the credit bureaus, and is a negative mark on my credit report. I called Chase on 6/10/15 and asked for help in removing this mark. The Chase representative told me that she could not remove this negative mark from my credit history. She repeatedly told me that it was not Chase's responsibility to make sure that I receive a bill. I asked to speak to someone else that had the authority to help me. I was left on hold until for a long period of time. I was finally told that that department that made those decisions would not speak with me. I asked to speak to her supervisor and was told that the supervisor was busy and I would probably need to call back later. I have been a customer of Chase for a very long time. I have 3 accounts with Chase and expected some help with my problem.Desired Settlement: I will be satisfied with a removal of the negative mark from my credit report. I do not need an apology for my treatment over the phone. I would also like some adjustment to Chase's billing to make sure I receive all future bills in a timely manner.

Review: They have serial things wrong for one they have us showing on collection agent as we our in foreclosure but we are not I have health issue and so I have al aid helping with doing a loan but they even give her problems with even doing the HARP loan correct we have been fighting JP Morgan with doing a loan with us since 2009 and with this issue going on for so long and my health issue roof got damage and our house ins gave us money to fix the rook but they held the check because in state of al has a law that the check had 2 go 2 Jp Morgan Chase so the roof was done wrong and now the roof is got leaks showing so bad it will fall in and has mold which is bad for my breathing problems and now because of roof leaking down back side of house the hard wood floor is bucking up and cause me not to be able 2 walk on it for I have one foot that had surge and I have to drag foot so if I walk back on the back side of room I will fall for the floor is in bad shape and now it looks like waves it goes up and down very damages for any one 2 walk on and Im in a wheelchair and dont know what 2 do for JP Morgan tells one thing one day and another the next day and the bad thing is they want 2 charge us more than what we paid for the house we start out owing 77/000 for home and now with all their lies and cheating we even have the paperwork where they state it was their fault when HUD was suppose 2 help us the lady from Chase saud they where sorry but they never fix the problem we even have a statement in writing that that legal service could not get Chase 2 work with them so maybe this way can helpDesired Settlement: DesiredSettlementID: Billing Adjustment

I want it off the credit bearua about the foreclosure and I want my house paid for clear and league and I want money for pain and suffering to my health and my breathing problems I also need money 2 fix my home back up 2 be able 2 live in and Im not sure how much it will take 2 fix it up

Review: I contacted Chase mortgage about this a number of times, and received several different responses from various representatives, none of them consistent. Finally, the "manager" (each individual I spoke to from the Escalations Dept said they were a manager) advised me that they listened to the phone call from July 1 and determined I had authorized that payment for the 1st. This is incorrect, I did not have the money in my account and would not have done that. When I asked them if I could hear what they were interpreting they told me it wasn't company policy to allow that. so apparently I have no other recourse and I have to accept their decision as final? That's crap!Desired Settlement: $60.00 to cover the overdraft fees caused by Chase processing the payment too soon.

Review: October 2, 2014

Dear Legal Dept.

I am writing to you because We believe our mortgage is one of the mortgages that was miss represented to Gennie Mae appraising for more than it was worth.

There was two appraisals done on the same day and both reported a water well and a septic system on the property. THERE IS NEITHER. This is a rural property

and does not have city water or sewer. We have to rent the property next to us for the use of water and septic. The owner refuses to sell and will not grant permission for anyone else to use it. We therefore can not sell our property. We are stuck with a property that is not worth near as much as was appraised for.

We have tried to bring this to the attention of Chase Mortgage Co. for the last 5 years. We called many many times. We wrote letters of which we have copies, and proof that we sent them. We have boxes, and boxes of papers.

We worked for over 4 years and finally Chase gave us a loan modification.

They never addressed the appraisal question. The modification only lower our note a small amount and we are still underwater.

We have tried a short sale and of course we can not sell the property without a water well and septic system and there is not enough room to put them on the property. There are only 4 small lots (50 ft x 100 ft).

All we ask is that Chase Mortgage Co. do the right thing and give us a mortgage for the true appraised value. It took me 3 1/2 years to get Chase to send me a copy.

The appraiser still refuses to give me a copy. I understand Chase got a big fine. That has not helped us. We have talked to a lawyer but hope we do not have to go that route. [redacted]Desired Settlement: Consumer did not specify but appears to desire appraisal and mortgage to reflect the true value of consumer's property.

Review: For the length of my mortgage with Chase. They have been getting a government allotment from DFAS for my payment each month by the 1st of the month. The last payment was due to be to Chase by 1 Oct, however when I called to see if they had updated my payoff records, they informed me they didn't get the 1st Oct allotment. So I chose to payoff the mortgage by credit card. On 6th Oct I notified DFAS that Chase hadn't received the last payment for 1st Oct. I also let them know that because of that I paid it off by credit card. They informed me that their records show that the payment went out and that all they could do was to reissue the check back to Chase. On 10th Oct [redacted] from DFAS called Mr. [redacted] at Chase to inform him that DFAS would fedex the 750.00 allotment payment that didn't arrive. Mr. [redacted] failed to inform DFAS that they would only be sending the check back once received because they couldn't refund that amount back to me. However that isn't what Chase stated in my closeout letter dated 8 Oct 2014. If stated that any funds received would be refunded back to me since my mortgage was paid in full. So on 11 Oct DFAS fedex the payment to Chase. Chase received it on 15 Oct and turned around and sent it back to DFAS on 17 Oct. I called DFAS [redacted]) and told her that Chase is sending the check back to DFAS. She informed me that she would called Chase and call me back. That didn't happen. So today I called Chase to find out the check number, it wasn't on the notes and it going to take 3 more days to research a check number. So now it's been 25 days and I'm still out 750.00 dollars floating somewhere in the sky until Chase or DFAS can figure out which person is giving me the refund. Failed business practices at its worst. And oh yeah If DFAS is to refund me, it want go back into my check until the 1 Dec 2014 paycheck, which will be exact 60 days from error.Desired Settlement: I would like a refund to my bank account or home address ASAP. Chase and DFAS needs to send me something on how this issue want happen again to other folks and why its taking a month to resolve. Member's shouldn't have to wait 30 days or 60 days for refunds.

Review: I was notified on chase.com that my home equity payment would be 194 dollars so I made the late fee payment of the 25 as I have the normal payment of 169.65 on automatic withdrawal on the 15th of the month so wanted to make sure it cmae out as normal so I made the 25.00 late fee payment and the next payment due showed then 169.65 as normal account is [redacted] 169.65 comes out of savings account [redacted] on the 11th when I checked the amoutn balance was 171 so there was plenty for the 169.65 to come out on the 15th today I see where they attempted 194 even though the amount shown was 169 to come out as normal I just spent several min on phone with [redacted] and she saw what was going on but said out of her pwer to help me at all now I have had truck that I paid off last year I have a first mortgage of 80,000 and this home euity for years now and you all assess me a 25 fee yet again so upset I purposely made a 25.oo payemtn for the prior fee on june 27 so it would not affect my july payment withdrawal I think chase is not at all supportive of their long term customers and plan on refinancing everything to get away from this bank and I am putting on all social media I can how crappy this bank is truly unbelievalble enough money to make my payment and it is still stting there wating for it no I will be screwed up in august again and it will just snowball now Chase is shady to say the leastDesired Settlement: I want them to remove this 25.00 fee since I had the 171 available for the 169 payment this is all set up online every montha dn yet they do what they want it seems so unfortuante and wish I didnt have other accoutns with chase!!!!!!!!!!!! and I am in the title business and had other banks I could have gone to last year when I refinanced