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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I am willing to confirm that I did finally receive the refund I had requested
However, the wait was not due to a banking issueI was adamant with the last representative that I spoke to, that I be sent to the next tierUpon speaking with tier two, I was given the same hassle as the customer service representativesIt was only after explaining that I complained to the Revdex.com and would next contact the corporate office, that I was escalatedThe supervisor I spoke to (***), told me that a manager from the corporate office would allow her to approve my refund, if I email her a picture of the hotel receipt from the hotel I ended up staying in for the duration of my tripOnce I sent the receipt, my refund was issued.
In the end, I received my refund, but the process I had to go through to do so was tumultuousI hope that Cheaptickets does a better job with customer service in the future
Sincerely,
*** ***

Dear ***,
Thank you for the follresponse.Again, I do apologize for your continued disservice with CheapTickets. We certainly empathize with the inconveniences you encountered
Nevertheless, due to your continued disappointment, CheapTickets would like to offer you a $** USD future travel voucher on your next prepaid CheapTickets.com airline, hotel or vacation package booking. Our voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using CheapTickets for your travel planning needs
Here are the instructions for the future travel voucher:
When you make your next booking on CheapTickets.com, please forward a copy of the CheapTickets Travel Document e-mail to us at ***@customercare.cheaptickets.comPlease reference case number *** and my letter offering the $** voucher in your request. CheapTickets will then issue a credit to the card used for the new booking. This offer is valid for one year from the date of this letter, until March 18, ***, we appreciate your business, and we hope you will provide us with a future opportunity to serve your with your travel planning needs
Sincerely,
Luisa ***
CheapTickets Customer Relations
Chicago, IL

Initial Business Response /* (1000, 5, 2014/08/21) */
Dear Mr.***
The Revdex.com has shared your recent correspondence pertaining to the cancellation of CheapTickets record locator PBCTIXXXXXXXXXXX, and you are still showing charges on your credit card accountI
appreciate the opportunity to review your account and respond to your concerns
Please know that I have reviewed the booking under CheapTickets locator PBCTIXXXXXXXXXXX, and some of the flights chosen could not be confirmedDue to the flights being confirmed, no ticket was issued on the reservation
Mr.*** as CheapTickets does not charge you directly for airline reservation, there was only a pending authorization posted on your cardNo funds have been paid by your bank for the authorization and interest is not generally charged on authorizationsEach bank has their own set of rules on how long they hold an authorizationSome will hold the authorization for hours and others require business daysThis hold will automatically drop from your credit card accountYour bnak should be able to advise on their specific policy
Nevertheless, we apologize for any inconvenience this has caused, and as a gesture of our sincerity, CheapTickets would like to offer you a $USD future travel voucher on your next prepaid CheapTickets.com airline, hotel or vacation package bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using CheapTickets for your travel planning needs
Here are the instructions for the future travel voucher:
When you make your next booking on CheapTickets.com, please forward a copy of the CheapTickets Travel Document e-mail to us at ***@CheapTickets.comPlease reference case number XXXXXXX and my letter offering the $future travel voucher in your requestCheapTickets will then issue a credit to the card used for the new bookingThis offer is valid until August 21,
Mr.*** we appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needs
Sincerely,
*** ***
CheapTickets Customer Relations

Dear
Elizabeth, Thank
you for the quick responsePlease know I have redeemed the $voucher and processed
a refund to the Visa card ending in This should post to the account
within to business daysWe appreciate
your business, and we hope to have an opportunity to serve you in the futureSincerely, Jeanna
*** CheapTickets
Customer Relations Chicago,
IL

Initial Business Response /* (1000, 5, 2014/06/02) */
Dear Ms***,
The Revdex.com has shared your recent correspondence pertaining to a possible refund of a hotel due to amenitiesI appreciate the opportunity to review your account and respond to your concerns
From your
complaint, you reserved a hotel, *** Pensacola Beach, on May 25, for an arrival on the same dateAfter arriving at the hotel, you experienced an uncomfortable feeling about the roomThe property was not presented to you in a manner that you believed to be to your standardsThe lack of specific appliances was a main concern; the mold condition was never resolvedFurthermore; your perception of CheapTickets has become discontented due to the service you have received
Ms***, I do understand your concern as you did book the hotel based upon the property explanation and costs that you viewed on the website, only to be convinced that you were led by descriptions
Hotel properties or representative companies provide their own content information; this includes how the property is presented along with prices and feesThe Market Manager for CheapTickets works in conjunction with the local hotel to determine the best way to display the text and verbiage used on the website
Ultimately, it is the hotels' decision in reference to the presentation
On behalf of the hotel, I do apologize; they were not able to accommodate your needsWe know how important it is to you to be capable to count on us to meet your expectations but to surpass them as well
On your behalf, I have contacted the hotel directly, to verify if the complaints were made to the hotel staff or managementAccording to the hotel, no complaints were made during the stay
In response to consumer requests, CheapTickets now includes customer feedback and ratings relating to their experience at hotel properties shown on our websiteThis information is included in the "Reviews from our users" section shown during the hotel selection processThis valuable information may be used in helping you to determine your choice of a hotelThese ratings are unbiased and are in no way meant to indicate an endorsement by CheapTickets or the hotel property
On your behalf, I have voiced your feedback to the Market Manager in questionOur hope is that this valued criticism will allow them an opportunity to adjust their information and modify how their property is presented to the public
Feedback such as yours is critical to the operational side of our business; I thank you for bring this matter to our attention
Nevertheless, I do understand your point; CheapTickets will refund half of the stay in the amount of $to the card ending in This will process today, June 2, Please allow 3-days for the credit to appear on your statement
This, however, is all the compensation which CheapTickets will offer
Ms***, we apologize for any misunderstanding this might have causedCheapTickets hopes to have a future opportunity to serve you with your travel planning needs
Sincerely,
***
CheapTickets Customer Relations
Initial Consumer Rebuttal /* (2000, 7, 2014/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear Mr*** The Revdex.com has shared your recent correspondence pertaining to your hotel refund. On behalf of CheapTickets, we apologize for any confusion, and appreciate the opportunity to address your concerns After reviewing your account, I show the
reservation was canceled by our Revenue Protection Department due to issues they encountered with the credit card. The reservation was canceled, and a refund was processed to the credit card on file on December 21, 2015. The refund should post to the account within to business days. Mr*** thank you again for the opportunity to address your concerns Sincerely, *** *** CheapTickets Customer Relations Chicago, IL

On March 15, 2015, I booked a package from Cheaptickets.com for two round trip flight tickets to Seattle and a rental car from *** at SEATAC for 3/18/15-3/24/The total was about $1400, which was the cheapest that I had found online: so, I felt comfortable proceeding with the purchaseBefore purchasing through Cheaptickets.com, I contacted *** at SEATAC to make sure that they accepted the same form of payment (a debit card with a *** logo, from an ACTUAL bank) for the deposit, since the car rental price was being paid through Cheaptickets.comI read *** website three times, looked up the FAQs, and even spoke to an actual person to verify that there would be no issues with the cardThe flight there was absolutely perfectNo issuesHowever, arriving at SEATAC at almost midnight, we were ready to get to the car and go to the hotelWhen we get to the *** location, they inform me that they do not accept my debit card, and do not accept cash for depositsAfter speaking with the service representative and then two managers, the problem was discoveredCheaptickets.com and *** at SEATAC do not have an understanding on what forms of payment they BOTH acceptIf Cheaptickets.com accepted my debit card, then *** should have accepted it, tooOr, if *** does not accept certain types of cards, then Cheaptickets.com should not accept that form eitherAfter spending minuted arguing with *** then another minutes on the phone with Cheaptickets.com, which at this time it was well after midnight, we were left in a city where we didn't know anyone, with a form of payment that would not be acceptedTherefore, we had to cancel the reservation with *** have Cheaptickets.com refund the car rental portion of the trip (which I STILL have not receieved and this has been over a week ago), and had to spend over double the money we spent with Cheaptickets.com for the car rental with another car rental company at SEATAC, that accepted the same debit card I'd booked the entire trip with, that Cheaptickets.com accepted, but *** did not
Cheaptickets.com NEEDS to clarify the agreements on what debit cards can be used so that customers will not be stranded in the middle of the night, on vacation, in a city where no one is known, so that problems as such are no longer encounteredDue to this issue, I will never use Cheaptickets.com againIf the relationship between them and other companies are not clarified, then how can I trust spending thousands of dollars again? It won't happenMy family's personal security was violated all over poor quality business practices

I attempted to book a flight, but their website timed out during the process, TWICEI then logged out and went direcly the airline to purchase the flight, where I was successfulHours later, I received an email confirmation from Cheaptickets saying that my flight was confirmedI checked my account and sure enough, they charged me, now I call back today and have been put on hold and transferred from agent to agent for LITERALLY the past 1/hours (while I am at work) and now, they can't find my flight information, I offfered to fax a copy of my card statement to show where they billed me, along with the charge from the airline(which is correct)SO, technically I am booked on the same exact flight TWICEOnce thru the airline and once with Cheaptickets, yet Cheaptickets still say they can't find itI am currently still on hold as I type this

December 5, Revdex.com CheapTickets Complaint Department Re: CheapTickets Case #: O-*** Dear Revdex.com, Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments
and concerns which have been brought to our attention. Cheap Tickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youCheapTickets is responding to the consumer complaint from Marvin *** (Revdex.com case number ***) regarding a flight. The information provided in your comment was not linked to an account or itineraryWe ask that you please provide us with an itinerary number or the email address used to make your reservation so that we may fully review the concerns you noted We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Kiki *** Corporate Customer Service

Complaint: I appreciate the response by the Cheap Tickets staffI request the cheap tickets staff to please review my complaint carefully along with my previous complaint through Revdex.com with a similar issueIf you look at the screenshot they are referring to with the date of Aug 19th, it shows a Payment Method with the last digits of my credit card listed, indicating a full purchaseI had to make a complete purchase to be able to provide CheapTickets with a screenshot with complete details of the flights in order for them to be able to compare the flight detailsThe screenshot I have from Aug or 11th with the cheaper price I found at another website, was not able to show the complete flight detailsAs I have mentioned before, I repeatedly tried to submit this screenshot through your website on those dates and was unable to do so due to an error on your website and finally submitted the updated screenshot with all the details once your website finally allowed for the submissionHad the cheaptickets website allowed for the submission in a timely manner (without an error) when I first attempted to submit on Aug 10th or 11th, they would have been able to verify the screenshots with live prices.
The same error occurred when I filed complaint # *** with Revdex.com in the pastDespite being notified of this similar error in the past, it has occurred again and once again
CheapTickets phone staff has been unable to help meI am humbly requesting a refund in the difference before proceeding with legal authorities
Sincerely,
Varnita ***

October 16,
Revdex.com
Cheap Tickets.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Cheap Tickets Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Cheap Tickets, Inc
regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Cheap Tickets, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Cheap Tickets, Incis responding to the consumer complaint from Edwin *** *** (Revdex.com case number ***) regarding a flight refund request
Our records reflect on April 10, the customer accessed Cheap Tickets.com and self-booked package itinerary # ***for two round trip flights with Condor Airlines departing San Juan, Puerto Rico on September 30, to Basel, France, returning October 14, 2017.
The customer’s complaint is in regards to Condor Air Airlines cancelling the flight he was scheduled to take due to Hurricane Maria.
From time to time and for a variety of reasons, airlines issue schedule changes. We understand that these changes can be inconvenient, time consuming and not customer friendlyHowever, Cheap Tickets serves only as a third party booking intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersCheap Tickets does not own or operate any travel related services and the vendors who utilize our site to offer their travel products are independent contractors. Cheap Tickets has no control over when, or how often, airline initiated schedule changes occurWe cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies
Only the airlines can make changes to flightsThese changes are not related to the type of ticket purchased or the company it was purchased fromAirlines rarely tell Cheap Tickets why they make a change and we are often not notified in time to advise the customer. For this reason, our site advises the customer to check the airline website prior to their flights to ensure there have been no schedule changes they need to be aware of
Cheap Tickets regrets the inconvenience this matter caused, however, Condor Air Airlines, a low cost carrier, requires that they service their own reservations. Cheap Tickets, per Condor Air’s requirement, must direct the customer to contact Condor Air for any changes or concerns about their flights. Condor Air, as the merchant of record and the party that bills the customer’s credit card, makes any determination regarding refunds and they process all refunds for their tickets. The customer must interact with Condor Air for a refund.
Condor Air has provided the following statement on their website with regards to the hurricane:
The safety and security of our passengers is our highest priorityPassengers who have booked a Condor flight to Puerto Rico with their arrival date until October 28, can rebook without rebooking feesWe apologize to all our passengers for the inconvenienceOur guests who are in the affected destination are recommended to monitor the updates on our website https://www.condor.com/us/help-contact/contact.jsp or to call +
A review of the customer’s itinerary does show that Condor Air has initiated a refund. Typically when airlines process refunds it can take up to ninety days for the credit to be available in the customer’s account. Any information on the actual refund would need to be requested by the customer from Condor Air directly using the contact information above
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne ***
Tier Corporate Customer Service

I used to be very loyal to this company but their business practices have become intolerable
They use bait and switch, presenting very good (but imaginary) fares, which when you try to book are suddenly replaced by fares very easy to beat elsewhere
For instance, after spending a week or so watching out for good fares for a certain trip a few monhts in the future, I got an email saying that seats were available from my small city to my obscure destination on a certain day I went to the site and indeed found the listing for this wide range of cheap optionsAfter minutes of considering which ticket to buy, I tried to buy one of the tickets CheapTickets informed me that during that minutes, people from my small city had bought up all the tickets to that obscure destination
Suddenly all tickets to that destination on any day were at least $higher than the scam rates I had been shown in an email, and had found by visiting the site without clicking through from the email
I spoke to some friend more savvy at both travel and computersThey each told me that it is well known that Cheaptickets uses cookies and/or IP addresses to track your travel inquiries, then creates imaginary offers to use in a Bait and Switch tactic
In the end I found the tickets, even cheaper than the bogus bait-and-switch Cheaptickets rate, by simply visiting the airline's website
Finally, I returned to the Cheaptickets website to try to find a way to end my account with them and stop getting emailsI couldn't find any way to do so, or any number to callTheir "contact Us" link leads to a page with no contact information
Systematically awful and possibly illegal customer treatment has become the norm at Cheaptickets
Out of customer reviews on Revdex.com, is positive and are negative, but Revdex.com gives this company an A+ rating
How bad do they have to be to be considered less than superlative?

Dear ***
The Revdex.com has shared your correspondence with CheapTickets
so that we may assist you furtherIt is
my understanding that you booked a reservation and later found the rate had
decreasedYou file a Best Price Guarantee Claim, but it was deniedI appreciate
the opportunity to review and respond to youOn behalf of CheapTickets, I
apologize for the disappointing experience and the frustration this caused you.As with any Marketing program, there are terms and conditions that
one must meet to receive the rewardWe do state in our terms and conditions, that CheapTickets
reserves the right to deny any claims that cannot be verified, or for which you
have provided incomplete information.Nevertheless,
we do value you as a customer, so I have made a one-time exception and approved
your claimIf the reservation is not canceled; to days after you have
completed your stay; $in CheapCash will be added to your account***, thank
you for allowing me to review this with youWe appreciate
your business, and we hope to have an opportunity to serve you in the future.Sincerely,*** ***CheapTickets Customer RelationsChicago, IL

Revdex.com
"Verdana",sans-serif">Complaint Department - CheapTickets
Dear Revdex.com,
Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
CheapTickets is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's websiteAgain, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,
Tier Customer Service

March 23, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Cheaptickets Case *** Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Barbara ***Cheaptickets is responding to the consumer complaint from Barbara *** (Revdex.com ID number ***) regarding a refund request for tickets purchased using CheapticketsAs stated previously Cheaptickets is requesting the customer please provide the itinerary number, or the copy from the email confirmation from the original booking that is sent to the customer upon bookingThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to access the account which contains the reservation the customer is referring toFurthermore, the customer may contactIf the original reservation information is not provided to us we will be unable to assist and will request the Revdex.com to close the complaintWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Daniel Anderson Tier Customer Service

Dear Ms***,The Revdex.com has shared your recent correspondence pertaining to the fare rules associated with your reservation, and the ticket validityI appreciate the opportunity to review your account and respond to your concerns.Upon reviewing CheapTickets record locator
***, I do show the booking was reserved on April 25, via our online service. During each booking process, CheapTickets provides the rules and restrictions pertaining to the chosen reservation. Prior to confirming the reservation, you must agree that you have reviewed and agree to the terms and conditions.Ms***, I have reviewed the fare rules of your reservation, and the fare rule of *** is a nonrefundable fare rule. I also show that this was advised on October 3, by our agent as well. It was advised that new travel must be rebooked, and completed by April 24, 2016. ***PENALTIESCANCELLATIONS ANY TIME TICKET IS NON-REFUNDABLE.Ms***, all airlines only allows a one year validity on tickets that allow cancellation for future credit. Once the one year validity has passed, the booking is purged, and we no longer have access to the booking. We certainly regret your disappointment; however, we are unable to grant your request as we do show it was properly advised that the ticket was nonrefundable prior to purchase, and by our agents directly.Thank you again for the opportunity to address your concerns.Sincerely,Charlotte ***CheapTickets Customer Relations Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear ***, The Revdex.com has shared with us your correspondence regarding your recent experience with CheapTicketsIt is my understanding you are upset due to being advised the rate quoted for your stay at the *** - *** Vacation Club Villas was incorrect and that you
will have to pay a higher rate to keep your reservationI appreciate the opportunity to review your account and respond to you On behalf of CheapTickets, I would like to apologize for your disappointing experience Please know your reservation is confirmed at the *** - *** Vacation Club Villas and you will not be responsible for any increase in the room rateYou are only responsible for the amount you were originally quoted, $USD, and CheapTickets will be covering any additional amount collected by the hotel Chang, we appreciate your business and hope you will continue to use CheapTickets in the future for your travel needs Sincerely, *** *** CheapTickets Customer Relations Chicago, IL

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe business acknowledges I contacted them within hours which entitles me to a refund but the business is still insisting the call was disconnectedIn reality, the call ended with the agent unable to give me a confirmation number and promising to email the canceling confirmation to me, which the business failed to do
Sincerely,
*** ***

Revdex.com:
I have reviewed the response is NOT satisfactoryYou all need to be responsible for what goes on your websiteSo at this point I'll go other avenuesMedia etc since you wanted to deny the refundI will also go social mediaIt's not okay that you are the processor for goods you don't stand behindHowever I see going through the Revdex.com is not going to do any good because you want to use the "terms and conditions" well consumers will know how fraudulent your company isHave a good day
Robert ***

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