CheapTickets.com

Initial Business Response / [redacted] (1000, 5, 2014/05/06) */ Dear Ms[redacted] The Revdex.com has shared your recent correspondence pertaining to your insurance claim with [redacted] I appreciate the opportunity to review your account and respond to your concerns We certainly apologize for your disappointment in the response time with [redacted] , but please know that [redacted] is a third party vendorAll documentation regarding a claim is forwarded directly to [redacted] , and CheapTickets is not involved with claim informationThis is handled solely by the insurance provider Ms[redacted] I have contacted [redacted] on your behalf and advised them of your concerns, but to ensure that they have all of the information needed to review your claim, this is something that must be addressed with [redacted] e directly Ms[redacted] thank you again for the opportunity to address your concernsWe do appreciate your business, and hope that we have a future opportunity to serve you Sincerely, [redacted] CheapTickets Customer Relations

Complaint: [redacted] I am rejecting this response because: As previously stated, a CheapTickets.com representative did attempt to contact me via phone on May 25th, I was not able to answer the call and the representative left a voicemail This voicemail did not leave any phone number or any other way to contact them, nor did it offer any sort of resolution The representative simply stated that they were attempting to contact me regarding this complaint No other information was givenAfter reviewing my step-by-step booking process, I am able to confirm that I did not book a connecting flight in Washington D.C., as CheapTickets.com has stated Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Though I received their [redacted] refund, the case is not only about the refundWhen I contacted the customer service, different people talked different wayBefore I booked the flight, I called in to consult the refund policy, the person told me "everything is refundable within hours", and ensured me worry-freeHowever the second day when I was about to cancel it, I called in and the person told me the service fee should be charged upon cancellationThis behavior is cheating customers, and I don't know how many customers got cheated by this wayThe refund should not be considered as a courtesy credit at all but just refund since nowhere in their website stated that "a non-refundable service fee applied, but only free cancellation within hours!" so as informed by some of their customer repsIn addition, the person I talked in the second day was really rudeThey cannot just process the refund without any apology, so I request them at least to give me a decent apologyAnd if no one is going to monitor their business seriously, there will be more people cheated by their grey tricksNo more victims please Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ Dear Mr[redacted] The Revdex.com has shared with us your correspondence regarding your recent experience with CheapTicketsIt is my understanding you canceled the reservation for [redacted] and [redacted] and were upset to learn the tickets were non-refundableI appreciate the opportunity to review your account, and respond to you On behalf of CheapTickets, I sincerely apologize for this disappointing experience Please be advised that CheapTickets understands the importance of disclosing and providing the associated terms and conditions with bookings so that our customers' can make informed decisionsDuring the booking process, you are able to see in full the rules set in place by the airline for the specific ticket you would needUnder the By clicking "Agree and Book," you acknowledge that: section of the booking process, it does state: "You agree to the fare rules and restrictions applicable for this fare." The fare rules and restrictions portion of the sentence is in blue, which when clicked on will take you to the complete rules of the ticket you have selectedBy confirming the reservation you did agree to all terms and conditions of the tickets With a goal of being fair with all customers, airlines have developed uniform guidelines in applying their tariffs and fare restrictions, and there are generally no exceptions granted to these guidelinesAs a travel agency, CheapTickets is required to apply the applicable airline fare rules when performing a ticket exchange or cancellationUnfortunately, as a distributor of tickets for the airline, we do not have authorization to waive change fees or issue refunds for non-refundable tickets Per the fare rules placed on [redacted] and Bryan's tickets by [redacted] the reservation is non-refundable; therefore, they will each have the amount of their ticket to use towards a future [redacted] flightThey have until April 19, to complete travel using the credit and upon rebooking will be responsible for $ [redacted] change fee, a $CheapTickets fee, plus any difference in the airfare, all per person Mr[redacted] we wish our reply could be more favorablePlease be assured that CheapTickets values your business and we look forward to serving you again in the future with your travel planning needs Sincerely, [redacted] CheapTickets Customer Relations Chicago, IL

Dear [redacted] 11pt;"> The Revdex.com has shared your recent correspondence pertaining to the cancellation of your flight under CheapTickets record locator [redacted] and you have still not received a refund On behalf of CheapTickets, I apologize for any confusion, and appreciate the opportunity to review your account and respond to your concerns Upon reviewing your account, I do show that [redacted] did unconfirm one segment of your flight, which triggered the booking to updated in your canceled itineraries However, this often occurs with international carriers, and our ticketing team worked to confirm the booking as requested, and at the original price Tickets were issued on the original flight If for any reason we are unable to reconfirm your booking choices, we will reach out to you and make you aware of that we were not able to confirm your choices, which did not occur in this situation [redacted] with any further bookings, it would be imperative that you reach out to us prior to reserving a new flight Your original flight bookings was confirmed and ticketed as requested, and these funds are not held by CheapTickets Due to any confusion, I have made an exception, and processed a refund in the amount of $USD back to your [redacted] card ending in *** Please allow to business days for the refund to process Thank you again for the opportunity to address your concernsWe appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needs Sincerely, [redacted] CheapTickets Customer Relations

June 13, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a recent ticketWe understand from the customers complaint he is unhappy about the reservation that was purchased.Our records indicate on May 7, the customer self-booked two round trip flight reservation on CheapTickets.comThe flight reservation was for two travelers and operated by Island Air, with flights departing from Honolulu, HI to Kahului, HI on January 3, and returning on January 9, 2016.After further review of the customers step-by-step booking process we are able to confirm that the customers confirmation email displayed the customers flights as departing on January 3, and returning on January 9, Furthermore we are able to verify that the customer received and opened the confirmation email on May 7, at 4:amAs a courtesy, CheapTickets offers our customers the ability to cancel their flight reservations within hours of purchase with no cancelation fee and receive a full refund.Our records indicate the first call from the customer was on May 25, As there was no error made by CheapTickets, CheapTickets is unable to honor Ms [redacted] ’s request for any further compensation.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

March 31, Revdex.com Complaint Department – CheapTickets.com Re: CheapTickets Case #: S- [redacted] Dear Revdex.com, Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] )We understand from Mrs [redacted] ’s complaint she requesting a refund for a recently booked hotel reservationOn March 31, 2016, we contacted Mrs [redacted] to acknowledge receipt of the Revdex.com complaint but were but were unable to reach the consumerOur records reflect that on March 7, 2016, the customer called CheapTickets and booked a hotel reservation for two travelers with an agentThe customer purchased a five night hotel reservation at [redacted] Hotel Seattle Airport, checking in on March 24, 2016, and checking out on March 29, We have confirmed that during the booking of the reservation the customer provided a discount code to the agent, the agent quoted the customer the final price of $ [redacted] which was inclusive of all taxes and fees and the 20% discount given by using the codeWhen attempting to book the reservation the agent was unable to reserve the hotel room at the discounted rate due to the discount code being applied to another active bookingDuring the call the agent was able to cancel the previous reservation releasing the discount codeI could take up to hours to allow the discount code to be fully disconnected from the previous reservationSince the discount code was not fully released the reservation was booked at the full price of $ [redacted] We would like to apologize for the inconvenience Mrs [redacted] may have experienced, and for any lack of service he received while trying to resolve this issueDespite his recent experience, we do value his businessAs of March 31, a refund of $ [redacted] was processed to the customer’s original form of paymentThe time it takes the refund to post to the customer’s account depends on the time it takes the customer’s credit card company to process refundsWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

Dear [redacted] ,The Revdex.com has shared your recent correspondence with CheapTickets so that we may assist you furtherIt is my understanding that you were trying to book reservations for your parentsDue to issues you encountered; you had to book them separatelyHowever, when you booked the second reservation, the price had increasedI appreciate the opportunity to review and respond to youOn behalf of CheapTickets, I sincerely apologize for the disappointing experience and the frustration this caused you.CheapTickets goal is to make every customer experience a great one, by offering the lowest fare available to our customersCheapTickets is an unbiased and dedicated online Travel Agency offering millions of fares on every requested flight searchWe do understand that it is frustrating for you to see a price on a reservation that you would like to confirm, and the price increasesInventory available on CheapTickets is also available on other travel sitesPlease know at the same time, there are millions of customers shopping throughout the dayThe airfares and their availability can be updated at any time, with or without notice, since they are determined directly by the airlinesFares can change very rapidly as the carriers continually adjust their flight loads, especially during peak travel timesCheapTickets monitors these changes closely and makes every effort to keep our fare displays as current as possibleThis is why the fares are not guaranteed until we receive confirmation from the airlines, and tickets have been issued[redacted] , we value you as a customer, and we share in this disappointing experienceI do show CheapTickets issued you a $future travel voucher to use on your next CheapTickets.com prepaid bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using CheapTickets for your travel planning needs [redacted] , thank you for allowing me to review this with youWe appreciate your business, and we hope to have an opportunity to serve you in the future with your travel needs.Sincerely, [redacted] CheapTickets Customer ServiceChicago, IL

July 18, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from Kelly [redacted] (Revdex.com case number 11547998) regarding a recent ticketWe understand from the customers complaint she is unhappy about the charges sustained after canceling the ticket.Our records indicate on July 5, the customer self-booked a round trip flight reservation on CheapTickets.comThe flight reservation was for one traveler and operated by American Airlines, with flights departing from New York, NY Boston, MA to on August 12, and returning on August 16, 2016.We can confirm that Ms [redacted] contacted customer service on July 6, in regards to canceling her flight reservationThe agent that assisted the customer immediately voided the customers flightsSince the flights were successfully voided within hours of purchase, the authorization of $should have been released back to the customers cardThese authorizations typically release within 24-hours.Our records also reflect a $coupon that was applied to the customer’s account on July 10, If the customer is experiencing additional charges we recommend that Ms [redacted] submit a copy of the credit card statement documenting the charge sustained for the concert ticketsWe ask he omit any personal information from the document, for security purposesThe requested information will enable us to appropriately address the customers concerns regarding a refundThe customer may submit the information through the complaint submission on the Revdex.com.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Hayden [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWhat I really want at thist time was that I want to be able to stay at the hotel with the payment that I made at the date I have reservedActually I was worried my family wouldn't stay at the hotelBecause of your help I can go to summer vacation gladly On behalf of my family, I appreciate your help and your business Sincerely, [redacted] ***

December 29, Revdex.com Cheaptickets – Alaska, Oregon & Western Washington Complaint Department Re: Cheaptickets Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Cheaptickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheaptickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youCheaptickets is responding to the consumer complaint from Krystal [redacted] (Revdex.com complaint # [redacted] ) regarding the customers refund requestOur records show on October 16th, 2017, Ms [redacted] self-booked a Cheaptickets.com hotel reservation via booking number [redacted] , with travel date commencing on December 23rd, The checkout date was scheduled for December 31stThe total amount of the booking was $607.67USDWe understand from Ms [redacted] ’s complaint, she contacted Expedia on December 05, 2017, and asked if she could cancel the reservation and be fully refundedThe reservation the customer booked was a non-refundable reservationIn this type of case we contact the hotel to ask if they would authorize a refund for the hotel reservationThe authorizing manager at the hotel was not available until December 9th at which point Ms [redacted] was informed that no refund had been authorized to be refundedMs [redacted] no longer contacted Cheaptickets to inquire regarding the decision made by the hotelMsPongrats is now requesting a full refund from Cheaptickets since the hotel did not authorize a refundIn reviewing the customer’s reservation, we have confirmed that the reservation was already in penalty when the booking was madeThis is a process which means that if the reservation is non-refundable, and the customer agrees to book, then they understand they are not going to receive a refund for any reasonIn the future we do suggest Ms [redacted] books a refundable reservation in case any changes need to be made to her reservationAs you may know, Expedia.com acts as an independent agent for reservations for airlines, car rental companies, and hotelsWe are unable to provide a refund without authorization from the hotelWe have further researched Ms [redacted] ’s complaint, and after giving the matter our full consideration we are unable to honor Ms [redacted] ’s requestCheaptickets must abide by the terms and conditions agreed to at the time of booking and as a result, Cheaptickets is unable to issue a refundWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Daniel [redacted] Tier Customer Service

August 4, 2016Revdex.comComplaint Department – CheapTickets.com Re: CheapTickets Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from Antonela [redacted] - [redacted] (Revdex.com case number 11574785) regarding a recent ticketWe understand from Ms [redacted] - [redacted] ’s complaint he is requesting a refund for a flight reservation.Our records indicate on June 13, the customer self-booked a round trip flight reservation on CheapTickets.comThe flight reservation was for two travelers and operated by [redacted] Airlines, with flights departing from New York, NY connecting in Istanbul and arriving in Tirana August 6, and returning on August 21, 2016.CheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersAs [redacted] Airlines was the merchant of record and the company that charged the customer’s credit card, we have to abide by their rules and regulationsBased on the fare rules the customer agreed to at the time of booking, the tickets were non-refundable with a change penalty fee of $per passenger.We have confirmed that on July 16, the customer contacted CheapTickets to cancel their flights and request a full refundPer the documentation the customer was advised of the fare rules and declined to cancel the ticket.As an effort to advocate on the customers behalf we reached out to [redacted] Airlines on August 4, We were advised that there is no policy in place for flights departing in August therefore at this time they are unable to authorize a full refund of the customers flights.We sincerely regret that we are unable to offer a more satisfactory response or resolution to your concernAt CheapTickets we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of usHowever we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customersWe are not trying to discharge ourselves from any responsibility; we only want to convey that we were able to provide you with the necessary information related to your flight purchase before our system asked you to complete the reservation online.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Hayden [redacted] Tier Customer Service

Complaint: [redacted] I am rejecting this response because: I understand it was non refundable, but I still believe a portion should be refunded or provided in a voucher due to extenuating circumstances Sincerely, Krystal [redacted]

July 15, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from Jinrong [redacted] (Revdex.com case number 11533486) regarding a receipt for a package reservation.Our records indicate on April 18, the customer self-booked a package reservation for three traveler using CheapTickets websiteThe customer purchased a three night hotel reservation at Graduate Ann Arbor, checking in on June 22, 2016, and checking out on June 25, The customers round trip flights were operated by United Airlines, departing from Savannah, GA to Detroit, MI on June 22, 2016, and returning on June 25, 2016.From the customers complaint we understand that she is requesting an itemized receipt displaying the cost for the flights and that for the hotel separatelyOur records reflect that the customer purchased a specialized packageThis package is called a merchant package and are bundled together at a special discounted rateDue to this we are unable to breakdown the rates per product that was purchased.We sincerely regret that we are unable to offer a more satisfactory response or resolution to Ms**’s concernAt CheapTickets we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of usHowever we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customersWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Hayden [redacted] Tier Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11547998, and find that this resolution is satisfactory to me Sincerely, Kelly [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/23) */ Dear Mr [redacted] The Revdex.com has shared your recent correspondence pertaining to hotel reservation at the AlbusIt is my understanding you feel the property was not accurately represented for its amenitiesI appreciate this opportunity to respond to your concerns It is my understanding that the hotel that you booked does not include air conditioningFurthermore, your correspondence included a request to refund your nonrefundable hotel and ask CheapTickets to honor hotel rates from this past April due to the inconvenienceHotel properties or their representative companies provide their own content information on the CheapTickets website, which includes the star rating, location, amenities, and property descriptionCheapTickets relies solely on each hotel to provide us with accurate descriptions of their properties Please know that we have verified via our website logs and found that you had confirmed the Albus and agreed to the nonrefundable cancel policyOn your behalf, a CheapTickets customer service agent contacted the Albus to request a refund on your behalfHowever, your request was denied because the booking is nonrefundableCheapTickets has been charged in full for the booking Mr [redacted] I have reached out the property again on your behalf to seek a refund your booking, because air-conditioning was not provided nor displayed on the websiteThe Albus has agreed to offer a full refund for your bookingIf you agree, we would cancel and process the refund on this booking, and a new reservation would need to be confirmed at the available ratePlease let me know if you would like for me to refund your booking, or if you would like to keep your room as reserved Please let me know if you would still like for me to pursue the refund or if you will keep the room as reservedI look forward to hearing from you Sincerely, [redacted] CheapTickets Customer Relations Chicago, IL Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Its days before my vacation, finding a hotel for me and my best friend (who also booked through cheaptickets via my instructions) at this point is unrealisticThe hotel I wanted is completely booked and the other has went up in price $70, so this is not a satisfactory resolutionI am at the mercy of the weather and have no other choice at this point, but to move forward with the reservations minus air conditioning! I agreed to a nonrefund booking because I trusted cheaptickets,but since the hotel didn't have a/c that was not specified on the website, I shouldn't have had to call days back to back, to get in touch with the hotel, only to get a contractual clause of a "non-refundable booking"The lack of air conditioning was grounds for a breach of contract, since it was beyond my control that cheaptickets didn't gather enough information to secure an informative decision on my part to book accurately I have no idea how this will play out, but I have to be optimistic at this pointI've reached out to the hotel via email to make sure I'm in a cool area of the hotel w/ a floor fan, since cheaptickets isn't thorough enough to do soThis has been a huge disappointment in cheaptickets services, since the information they provide may not be complete and the patron will be held liable to their lack of being thorough in their descriptionsI think thats a huge injustice and horrible business practicesThe only real attempt by cheaptickets to show their empathy was by sending a %coupon for my next booking! ARE YOU SERIOUS?? Final Business Response / [redacted] (4000, 9, 2015/07/24) */ Dear Mr [redacted] Thank you for your follresponse, and I appreciate the opportunity to address your continued concerns Please know that we have reviewed your account and found that you made your booking on April 5, and on July 16, you contacted CheapTickets Customer Service to cancel your nonrefundable hotel booking after you found out that property did not offer air conditioningWe did contact the property on more than one occasion on your behalf to request a refund, but our request was denied because the booking was nonrefundableAlbus did offer to accommodate you in room in a quieter part of the hotel where you could open a windowFurthermore, I contacted the Albus on July 22, and the Albus, offered a full refund to your booking; however, you declined it because the hotel rates are higher now if you were to rebook a new hotel Please know that we have reviewed the information being displayed on our website, and it does match what is being advised by the property directlyFurthermore, please let me know if you would like for me to refund your booking, or if you would like to keep your room as reserved Mr [redacted] certainly regret your disappointment in our services, but we were making every effort to assist with your requestThank you again for the opportunity to address your concernsWe do appreciate your business, and hope we have a future opportunity to serve you Sincerely, [redacted] CheapTickets Customer Relations Chicago, IL

December 5, 2016Revdex.comComplaint Department – CheapTickets.comDear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a recent ticketWe understand from the customers complaint she is requesting a refund of a flight reservationUpon further research, we are unable to locate an CheapTickets.com account related to [redacted] complaintWe respectfully request that Ms [redacted] provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address Ms [redacted] concerns.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

Complaint: Enjoy my money and my mom's moneyUnbelievableTotal crooks! I am rejecting this response because: Sincerely, Tracy [redacted]

Dear Mr***, Thanks for the additional informationThe hotel fee is listed under the summary and billing information during the booking process on the websiteThis is a fee that the hotel is charging, not CheapTicketsAs a gesture of goodwill, we will make a one time exception on this booking and refund the fee for $The refund will go back to the original form of payment, the [redacted] card ending in XXPlease be aware that we will not be able to waive this fee on future bookingsFor the refund, please allow 5-business days for the refund to appear on the account Thank you for reaching out to us in this matterWe hope to have the opportunity to serve your travel needs in the future Sincerely, [redacted] CheapTickets Customer Relations

September 13, 2017Revdex.comComplaint DepartmentRe: CheapTickets #: O-144148Dear Revdex.com,Thank you for taking the time to contact Cheap Tickets regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheap Tickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Cheap Tickets is responding to the consumer complaint from Yifei [redacted] (Revdex.com case number 12350935) regarding a flight creditWe understand Mr/Ms [redacted] is seeking a refund for a flight booking in April of 2013.We researched this matter further and our records show a flight was booked with Delta Airlines in the amount of $on April 26, The customer called to cancel the reservation on April 29, 12:56pm CDT and the agent documented the customer was advised that a credit would be held for year minus $rebooking fee, plus a $agency feeThe customer agreed to cancel after being advised of these terms and conditionsBased on Delta’s policy the credit has since expired and the ticket has no value.The actual cost of the airline ticket was charged by the carrier directly, in this case Delta Airways, not Cheap TicketsCheaptickets.com serves as a third party agency for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partnersWe act only as an agent for their product and do not have the authority to override or to change their policies While we understand the customer’s concerns we are unable to honor a refund.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Kiki [redacted] Corporate Customer Service