CheapTickets.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Dear Mr [redacted] , The Revdex.com has advised us of your complaintMy understanding is that you booked a flight/hotel package on our site on September 22, The day before your trip you severely sprained your ankle while joggingYou contacted CheapTickets, and the representative advised that you would be able to get a refund by supplying the medical documentationOn that Monday morning, you went to the doctor and had x-rays doneThe doctor also sent over a letter with his letter head and contact informationYou called multiple times and waited for a responseAfter waiting a week, you were told that you would not be able to get a refundOn behalf of CheapTickets, I apologize for the disappointing experienceIn reviewing this booking, I show that we refund the hotel portion on September 30thFor the airline ticket on [redacted] , since the fare was a penalty type, it is necessary for us to get a waiver from the airlineWhen an airline ticket is issued through our website, the carrier you are flying on collects the ticket fundsIn this case, [redacted] collected your money for the flight, so they would need to approve a refundI have contacted [redacted] on your behalf, and have requested a refundThere is a process that this must go through, and required our contact to go through their manager for approvalI did receive a response yesterday that they have approved the refundThey will advise us when the refund has been completedMr [redacted] , thank you for reaching out in this matterPlease be assured that we appreciate your businessSincerely, [redacted] CheapTickets Customer Relations

November 28, Revdex.com Cheaptickets.com Complaint Department Re: CheapTickets Case #: O- [redacted] Dear Revdex.com, [redacted] Please accept or apologies for an error that attached the incorrect response to Mr [redacted] ’s original response Thank you for taking the time to contact CheapTickets, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention CheapTickets, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you CheapTickets, Incis responding to the consumer complaint from Brad [redacted] , (Revdex.com case number [redacted] ) regarding a refund request regarding the vendor refusing acceptance of one of two concert tickets We’re very sorry that the venue did not recognize both tickets the customer purchased and we want to assist the customer with the matter Regrettably, with the information provided by the customer, we are unable to locate an itinerary or a customer account If Mr [redacted] will respond to this request with the CheapTickets Itinerary number he received when he booked the tickets and also supplied in a follow up email confirmation Further, providing the email address he used in the booking will assist in locating his information Neither the email in this complaint or the order number supplied is returning an itinerary in our system As soon as we receive this information, we will be happy to research and offer any resolution we can to resolve the matter We thank you for allowing us the opportunity to address the issues that were brought to our attention We look forward to Mr [redacted] ’s response with the account/itinerary information Sincerely, Roseanne [redacted] Corporate Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/01/27) */ Dear Mr[redacted] The Revdex.com has shared your recent correspondence pertaining to the possible refund of a ticket due to illnessI appreciate the opportunity to review your account and respond to your concerns From your complaint, you booked tickets on September 1, for travel on September 20, for yourself and your grandsonOn the date of departure, you needed to cancel the ticket for your grandson, due to illnessYou contacted the airline, [redacted] who advised to contact CheapTicketsUpon contacting CheapTickets to process the refund, the matter became worseFurthermore; your perception of CheapTickets has become discontented due to the service you have received Mr[redacted] I do understand your concern in this matter; travel can be a hectic experience, and CheapTickets does try to meet the expectations of our customers with terms and conditions associated with ticket bookings along with knowledgeable and comprehensible staff With a goal of being fair with all customers, airlines have developed uniform guidelines in applying their tariffs and fare restrictions, and there are generally no exceptions granted to these guidelines As a travel agency, CheapTickets is required to apply the applicable airline fare rules at the exact moment of your purchaseThe ticket was sold with the understanding that the fare was non-refundable and certain restrictions applyIn reviewing the fare rules, the airlines, [redacted] and US Airways have no provisions regarding medical and or hospitalization for refunds The ticket should have been canceled either by the airline at the airport, via the CheapTickets website or the airlines' website prior to the departure timeIf a passenger does not utilize the outbound segment of the ticket, and no prior notification is given to the change flights or datesThe ticket becomes void, including the return portion Currently, the ticket and or credit have no value According to our records, the first contact regarding the issue was on September 26, Please understand CheapTickets is only a purveyor of tickets for airline carriers we display on our siteThis entire fare was paid to the respected airline, and CheapTickets is required to adhere to all the airline's rules and restrictionsWhile I recognize your disappointment and regret any inconvenience this may have caused, please understand that all travel agencies are required to follow the rules of the carrier Nevertheless, I do understand your point; due to the circumstances along with the delay; CheapTickets will honor your request for a partial refund The value of the ticket was $337.66; if the ticket was canceled, the airline [redacted] would have charged a $exchange fee to use the credit which was valid until September 1, Therefore; CheapTickets will process a refund in the amount of $This is the amount of the ticket after the airline imposed feeThis will process today, January 27, to the card ending in Please allow 3-days for the credit to appear on the statementThis will appear as a CheapTickets credit, not [redacted] This, however, is all the compensation which CheapTickets will offer We take our customers' comments very seriously, and I thank you for your honest feedback albeit the result was not what you were expecting Mr[redacted] I understand this may not have been the answer you were looking for; however, we hope this explanation clarifies the reason CheapTickets will not refund the amount desired of $ Sincerely, [redacted] CheapTickets Customer Relations

May 31, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a recent attempt at purchasing a flight reservationWe understand from the customers complaint he was charged for a ticket that she was unable to purchase.Upon further research, we are unable to locate an CheapTickets.com account related to [redacted] Smith’s complaintWe respectfully request that Mr [redacted] provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address his concerns.If he is unable to locate such information we are requesting Mr [redacted] submit a copy of the credit card statement documenting the charge sustained for the flight reservationWe ask he omit any personal information from the document, for security purposesThe requested information will enable us to appropriately address the customers concernsThe customer may submit the information through the complaint submission on the Revdex.com.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

I couldn't book online because they don't take check cards! Only company in years that wouldn't accept check cards in my experienceI called and they were extremely non-helpful, and when the agent couldn't figure out what to do, he hung up on meI called management to complain and they didn't even want to hear itI'll never do business with them againI used to use them all the time, now I cant even recognize the companyAnd Revdex.com rates them high? That is a big joke and a mockery of Revdex.com

Complaint: [redacted] I am rejecting this response because: I have no idea whose information this is regarding This response about a totally different person and a totally different product just further proves how inept this company is Your response was for plane tickets and my Revdex.com case is regarding concert tickets that only ticket was real and the other was a fake Sincerely, Brad [redacted]

Complaint: [redacted] I am rejecting this response because:It is up to Revdex.com how they want to report at this timeIf you'll notice, in their first response they were polite and courteousIn their next response, it is get an attorney and we consider this matter closedIt is my opinion they are purposely misleading their customers to purchase an insurance that gives them no benefitI am requesting Revdex.com posts this on their web site for future customers to consider before using this companyI for one fell ripped off and that this company literally stole money from me Sincerely, [redacted]

August 29, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a recent packageWe understand from Mr [redacted] complaint he is requesting a full refund of the packageOn August 29, 2016, we contacted the customer to acknowledge receipt of the Revdex.com complaint.Our records indicate on August 8, the customer self-booked a package reservation for four travelers using CheapTickets websiteThe customer purchased a six night hotel reservation at [redacted] Cancun Resort & Spa, checking in on October 8, 2016, and checking out on October 14, The customers round trip flights were operated by [redacted] Airlines, departing from Atlanta, GA to Cancun on October 8, 2016, and returning on October 14, This package was insured under Cheap Tickets Waiver.The customer called Orbitz customer service on August 8, to cancel the package reservationThe agent assisted the customer in canceling her hotel and flight reservationPer the hotels cancellation and change policy: “The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refunded.” Due to the customer purchasing a CheapTickets vacation waiver all cancelation penalties have been waivedDue to a system error the agent was unable to send a cancelation email or process a refund on August 8, 2016.As of August 29, Mr [redacted] hotel and flights were refunded in fullThe refund has been processed to the customers original form of paymentThe amount of time it takes the customer to receive depends on the customers banking institution.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

Dear Mr***, The Revdex.com has shared your recent complaint regarding a package bookingMy understanding is that you were not aware that the resort had an extra fee that was not included in the original totalYou are stating that the confirmation for the booking had stated, "taxes and fees included." On behalf of CheapTickets, I apologize for the confusionIf you can please respond and give me the CheapTickets record locater confirmation for your booking, as well as the email address on the CheapTickets account that the booking was made in, I will investigate and get back to you Thank you for reaching out to us in this matter Sincerely, [redacted] CheapTickets Customer Relations

December 12, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from the customers complaint he is requesting a full refund of his canceled ticket.Our records indicate on December 10, the customer self-booked a one-way flight reservation for one travelerThe customers flights were operated by Delta Airlines, departing from Dallas, TX to New York, NY on December 15, 2015.Since CheapTickets is a third-party booking agency, we must receive authorization from the vendor manager to process a refund or compensation on the customers reservationAs Delta Airlines was the merchant of record and the company that charged the customer’s credit card, we have to abide by their rules and regulationsBased on the fare rules that the customer agreed to at the time of booking, the tickets were non-refundable with a change penalty fee of $per passenger and ticket would be chargedIn addition, the customer would be responsible for any difference in fareThe customer also must complete prior to one year from the date issuance.Our records reflect the customer calling customer service on December 14, to cancel his reservation at that time the customer requested a full refund of the reservationDue to the customer purchasing a non-refundable ticket the agent advised that the customer will retain flight credit but is unable to receive a refundThe customer then contacted customer service on November 30, to use his flight creditThe customer was advised that per the airlines fare rules, travel must be completed prior to December 10, Also the customer would need to sustain change fees initiated by Delta AirlinesAt that time the customer refused to rebook the reservation.We sincerely regret that we are unable to offer a more satisfactory response or resolution to the customers concernAt CheapTickets we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of usHowever we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customersWe are not trying to discharge ourselves from any responsibility; we only want to convey that we were able to provide the customer with the necessary information related to their flight purchase before our system asked them to complete the reservation online also when they canceled their flight.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

Dear [redacted] The Revdex.com has shared your recent correspondence with CheapTickets so that we may assist you furtherIt is my understanding that you are upset with the issues you experienced with your seat assignmentsI appreciate the opportunity to review your account, and respond to your concernsOn behalf of CheapTickets, I sincerely apologize for the disappointing experience, and the inconvenience this has causedPlease know when booking a reservation via the CheapTickets website, all seats are only on requestWe must receive confirmation from the airlines stating seats are confirmed or under airport controlWhen we receive confirmation that seats are under airport control; this means the airline will provide the seat assignments at the gate prior to the departureThey will do their best to accommodate all passengers together, but it always best to arrive a little earlier, because there are more seats that will open up on the day of travel If you have special needs, it is always best to check with the airline directly so that they may accommodate these needsAlso, some airlines will have seats that can be purchasedSeat assignments are ultimately the decision of the airlineLinda, we value you as a customer, and as a gesture of goodwill, CheapTickets has issued you a $USD future travel voucher to use on your next CheapTickets.com prepaid bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using CheapTickets for your travel planning needsHere are the instructions for the future travel voucher: When you make your next booking on CheapTickets.com, please forward a copy of the CheapTickets Travel Document e-mail to us at travelvoucher [redacted] Please reference case number [redacted] and my letter offering the $future travel voucher in your requestCheapTickets will then issue a credit to the card used for the new bookingThis offer is valid for one year from the date of this letter, until November 16, 2016.Linda, thank you for allowing me to review this with youWe appreciate your business, and we hope to have an opportunity to serve you in the future with your travel planning needs.Sincerely, [redacted] CheapTickets Customer Relations Chicago, IL

December 05, Revdex.com Cheaptickets – Alaska, Oregon & Western Washington Complaint Department Re: Cheaptickets Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Cheaptickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheaptickets is disheartened the customer felt their concerns were not resolved adequately by our com [redacted] prior to seeking further actions from youCheaptickets is responding to the consumer complaint from Satyabrata [redacted] (Revdex.com complaint # [redacted] ) regarding a car rental complaintOur records show on November 21, 2017, Mr [redacted] booked a Cheaptickets.com car rental reservation over the phoneThe car rental reservation was made for pick up on November 21st and return on November 24, We understand from Mr***’s complaint, when he arrived to the car rental location he was denied the vehicleCheaptickets contacted the car rental com [redacted] regarding the issue but they advised the rental would not be possible and could not provide credit for a rental that was not yet paidOnly as a courtesy the Cheaptickets agent provided a Cheaptickets coupon which is valid for a stand-alone hotel booking onlyMr [redacted] is requesting Cheaptickets for a different form of compensationCheaptickets’s goal is to provide an exceptional customer experienceWe do regret any inconvenience he has encountered in resolving this matterWe appreciate the time Mr [redacted] took to provide Orbitz.com with the comments regarding compensation and we have passed your information onto our management team for reviewWe do regret any inconvenience Mr [redacted] encountered in resolving this matterHowever, Cheaptickets will not be able to exchange the coupon already providedThis has been documented on the customer’s Cheaptickets accountAs Cheaptickets previously provided the compensation given and accepted Mr***’s feedback we consider this matter closedWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Daniel [redacted] Tier Customer Service

August 29, 2016Revdex.comComplaint Department – CheapTickets.com Re: CheapTickets Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from Heather [redacted] (Revdex.com case number [redacted] ) regarding a recent ticketWe understand from Ms [redacted] complaint she is requesting a refund for a flight reservation.Our records indicate on February 8, the customer self-booked a round trip flight reservation on CheapTickets.comThe flight reservation was for two travelers and operated by [redacted] Airlines, with flights departing from Edinburgh to Salt Lake City, UT on March 19, and returning on May 8, 2016.Our records reflect the customer contacting CheapTickets on May 8, due to missing her flightCheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersBased on the fare rules the customer agreed to at the time of booking, the tickets were non-refundablePer documentation CheapTickets sent the customers confirmation email to her on February 8, at 12:pm after booking her flight reservationWe are able to confirm that the customer first opened and reviewed the confirmation email on February 9, at 2:11amUpon further research, we are able to verify that in the flight overview portion of the customer’s confirmation email it states that the customers return flights will depart Salt Lake City, UT at 5:11pm and arrive in Paris one day after on May 8, Per the customers confirmation email the customers return flight was due to depart on May 7, from Salt Lake City, UT and arrive in Edinburgh on May 8, Due to this CheapTickets is not able to offer any compensation to Ms [redacted] for missing her flights.We sincerely regret that we are unable to offer a more satisfactory response or resolution to your concernAt CheapTickets we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of usHowever we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customersWe are not trying to discharge ourselves from any responsibility; we only want to convey that we were able to provide you with the necessary information related to your flight purchase before our system asked you to complete the reservation online.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

June 10, 2017 RevDex.com Complaint Department – CheapTickets.com Re: CheapTickets #: [redacted] Dear RevDex.com, Thank you for forwarding the BBB consumer rebuttal from Oluwabunmi [redacted] (BBB complaint # [redacted] ). We regret to hear the customer did not accept our response and/or resolution offered. After further review of the customer’s complaint, we can confirm when Mr. [redacted] booked the reservation; the flight was charged and paid directly to the airline. Furthermore, when Mr. [redacted] completed the booking on our site, he agreed to our Terms of Use. The Orbitz Terms of Use expressly provide: The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority. CheapTickets continues to stand by our original reply. CheapTickets.com only acts as a third party intermediary for airlines and any refunds must be requested and processed by the airline. Again, thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Angel [redacted] Corporate Customer Service

Terrible, terrible, terribleCheaptickets.com has provided me with the worst costumer service I have ever receivedI made flight reservations with the company for spring break and it has been a nightmare trying to get my flight informationI have spent 2+ hours on the phone with their barely understandable Indian call centers, speaking to supervisors and managers getting no informationOne had the audacity to hang up on me after 45+ minutes of constantly putting me on holdThis is the worst airline booking service I have ever usedI will never recommend this to friends

I booked a two night stay at the [redacted] in Campbell California for the 27th and 28th of July 2016.My wife and Granddaughter were also there.I requested a king size bed with a extra roll out bed for my granddaughter.When we got to the hotel room the bed was a queen and a chair with a ottoman was supposed to be used as a roll out bed.My wife checked bath tub and found that the water jets were moldy, my wife also found hypodermic needles on top of the TV stand.I complained to the management and was told the could move me too another room, they never followed thoughCheap tickets charged for a poor experiencePat [redacted]

December 31, 2016RevDex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: [redacted] Dear RevDex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the BBB allowing us to address the comments and... concerns which have been brought to our attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from Kathrine [redacted] (BBB case number [redacted] ) regarding a recent ticket. We understand from Ms. [redacted] complaint she is unhappy about the change fees related to the ticket.Upon further research, we are unable to locate an Orbitz.com account related to Ms. [redacted] complaint. We respectfully request that Ms. [redacted] provide us with an email address used to book the reservation and the itinerary number. The requested information will enable us to appropriately address her concerns.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden [redacted] Tier 3 Customer Service

March 13, 2017 RevDex.com Cheaptickets.com – Dallas and Northeast Texas Complaint Department Re: Cheaptickets Case #: [redacted] Dear RevDex.com, Thank you for taking the time to contact Cheaptickets.com regarding an issue from our customer. We appreciate the BBB allowing us to... address the comments and concerns which have been brought to our attention. Cheaptickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Cheaptickets.com is responding to the consumer complaint from Barbara [redacted] (BBB complaint # [redacted] ) regarding tickets purchased on our website. Upon researching Ms. [redacted] complaint, we were unable to find an account with the email address provided. Ms [redacted] did not provide an itinerary number for her reservation. We suggest that if you have an itinerary number you contact customer support by phone for a quicker response regarding your complaint. Please provide more information such as full itinerary number, other email address used to book the reservation, or any case # given if you first contacted customer support. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel [redacted] Tier 3 Customer Service

January 17, 2016Revdex.comComplaint Department – CheapTickets.com Re: CheapTickets Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from Cybele [redacted] (Revdex.com case number [redacted] ) regarding a recent ticketWe understand from Ms [redacted] ’s complaint she is requesting a refund for an unutilized ticket.Our records indicate on September 29, the customer called CheapTickets and booked a one-way trip flight reservationThe flight reservation was for one traveler and operated by JetBlue Airways, with flights departing from New York, NY to San Francisco, CA on November 27, 2017.CheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersAs JetBlue Airways was the merchant of record and the company that charged the customer’s credit card, we have to abide by their rules and regulationsBased on the fare rules the customer agreed to at the time of booking, the tickets were non-refundable.We can confirm that on November 27, Ms [redacted] contacted our customer service claiming that she never booked this reservationPer our records the customer was sent the confirmation email on September 29, at 8:amIt was opened on September 29, at 8:34amOn November 27, CheapTickets reached out to JetBlue AirwaysWe were advised that the reservation was never canceled nor did the customer reach out to them prior to departure to verifyDue to this they will not authorize a refund of the reservation.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Hayden [redacted] Tier Customer Service