CheapTickets.com

Dear Ms***, The Revdex.com has advised is of your complaintThank you for your patienceIt was necessary for us to wait for a waiver from Philippine Airlines, which they have now given usWe have processed a full refund today for this ticket, back to the original form of
payment, the *** ending in *** Please allow approximately 7-days for the refund to appear on your account. Also, as a gesture of goodwill, CheapTickets would like to offer you a $USD future travel voucher on your next prepaid CheapTickets.com airline, hotel or vacation package booking. Our voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using CheapTickets for your travel planning needsHere are the instructions for the future travel voucher: When you make your next booking on CheapTickets.com, please forward a copy of the CheapTickets Travel Document e-mail to us at [email protected]. Please reference case number *** and my letter offering the $future travel voucher in your request. CheapTickets will then issue a credit to the card used for the new booking. This offer is valid for until November 4, *** ***, we appreciate your business and we hope you will provide us with a future opportunity to serve your with your travel planning needsSincerely, *** *** CheapTickets Customer Relations

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I want what was promised meJudy because I don't agree it's the principleYour organization needs to take accountability and correct the situation but not in your termsSomething we're both parties have a say

Dear ***, The Revdex.com has shared with us your correspondence regarding your recent experience with CheapTicketsIt is my understanding you are upset due to being advised the rate quoted for your stay at the *** - Disney Vacation Club Villas was incorrect and that you
will have to pay a higher rate to keep your reservationI appreciate the opportunity to review your account and respond to you On behalf of CheapTickets, I would like to apologize for your disappointing experience Please know your reservation is confirmed at the *** - Disney Vacation Club Villas and you will not be responsible for any increase in the room rateYou are only responsible for the amount you were originally quoted, $USD, and CheapTickets will be covering any additional amount collected by the hotel ***, we appreciate your business and hope you will continue to use CheapTickets in the future for your travel needsSincerely,
*** *** CheapTickets Customer Relations Chicago, IL

Initial Business Response /* (1000, 5, 2015/07/21) */
Dear***
The Revdex.com has shared your recent correspondence pertaining to the refund for CheapTickets confirmation number ***On behalf of CheapTickets, I apologize for any confusion, and appreciate the
opportunity to review your account and respond to your concerns
Upon reviewing your account, I do see that you cancelled your booking on March 10, and that you requested your tickets to be refunded with a CheapTickets Customer service agent
Please know that I have processed the refund in the amount of $less the $refund fee for *** ticket and for*** and*** the refund fee was $per each child's farePlease allow to business days for the refund to processFurthermore, the CheapTicket's Customer Service agent mistakenly advised you that the refund fee would be $per personI have refunded your credit card ending in ***; in the amount of $150.00, this will process today, July 21, Please allow to business days for the credit to appear on the statementI apologize for any inconvenience this may have caused
As a gesture of our sincerity, CheapTickets would like to offer you a $75USD future travel voucher on your next prepaid CheapTickets.com airline, hotel or vacation package bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using CheapTickets for your travel planning needs
Here are the instructions for the future travel voucher:
When you make your next booking on CheapTickets.com, please forward a copy of the CheapTickets Travel Document e-mail to us at ***@CheapTickets.comPlease reference case number XXXXXXX and my letter offering the $future travel voucher in your requestCheapTickets will then issue a credit to the card used for the new bookingThis offer is valid for one year from the date of this letter, until July 21,
***, we appreciate your business, and we hope you will provide us with a future opportunity to serve your with your travel planning needs
Sincerely,
***
CheapTickets Customer Relations
Chicago, IL
Initial Consumer Rebuttal /* (3000, 11, 2015/08/20) */
Dear Sir n Madam,
I have not received any settlement from cheap tickets since I filed this complaints
thank you
*** ***
Final Business Response /* (4000, 13, 2015/08/24) */
Dear***
Thank you for your follemail and I appreciate the opportunity to address your continued concerns
Please know that your refund was processed on July 26, to your original form of payment ending in ***We acknowledge that there was a delay in your process; however, the refund has been posted on July 26, please check with your bank for an update
***, should you need further assistance, please don't hesitate to contact meWe appreciate your business, and we hope you will provide us with a future opportunity to serve your with your travel planning needs
Sincerely,
***
CheapTickets Customer Relations
Chicago, IL

Complaint:
I am rejecting this response because: I would like to request if the airline ticket could be use by another family member instead of Mr***? I understand the Delta airline ticket may not be refunded, however, I'm willing to accept the non-refundable policy, but with the exception of a name of change on the airline ticket
Unfortunately, MrDavidson *** won't be able to provide a Physician's letter at this time.
Thank you for response to my compliantI would truly appreciate any help you can in resolving this issueSincerely,
Minerva ***

Complaint: ***
I am rejecting this response because: Unbelievable that Cheap Tickets was the company who billed us and did all the interaction, but now has nothing to do with us. I will file a complaint another complaint against Condor and see where this goes.
Sincerely,
Edwin *** ***

Initial Business Response /* (1000, 5, 2014/07/08) */
Dear Ms.***
The Revdex.com has shared your correspondence with CheapTickets so that we may assist you furtherIt is my understanding that you learned of an unacceptable airline schedule change made to your flight,
and are requesting a full refundOn behalf of CheapTickets, I apologize for this disappointing experience and the inconvenience it has causedI appreciate the opportunity to review this matter and assist you
We acknowledge that we failed to contact you regarding this change and I sincerely apologize for not meeting the high standards we have setWe value our customers and for that reason, we have taken two steps
First, we are currently addressing how this situation occurredAlthough the schedule change is viewable in your itinerary history, your reservation did not fall into the proper queue for attentionAt this time, we are unsure how this unfortunate situation occurredWe are currently researching with the airline carrier and our technology partners to determine the cause of this problemWhatever the problem, we acknowledge a mistake was made and we regret failing to meet your expectations
Second, we have processed a full refund for your flightYou should see the refund of $appear back on your original form of payment within 3-business days
Ms.*** thank you for bringing this to our attentionWe value your business and hope to have a future opportunity to restore your confidence in our products and services
Sincerely,
***
CheapTickets Customer Relations
Chicago, IL

I booked tickets to Japan through cheaptickets.com on August 29th for a trip on November There was a flight schedule change that occurred soon afterwards but I was not notified this until less than weeks away of my trip
My husband talked to numerous representatives and even the supervisor but they claim that they try to reach me by cellphone However we have no records of this as they never left me a voicemail message They did not make any effort to contact me as soon as the flight schedule was confirmed, which according to Asiana and Korean airlines, was more than one month before the flight
Cheaptickets.com was not willing to rebook a new flight for the trip The first few representatives offered us a full refund to cancel our trip I have been planning this trip for several months and it is ridiculous to have to cancel my whole trip just few days before my trip just because of a small flight schedule
After constant phone calls to the three involved parties (Korean Airlines, Asiana Airlines and Cheaptickets.com) we finally got one representative from Korean Airlines and one from Cheaptickets to resolve this problem I was desperate and couldn't afford to cancel my trip after months of planning The two representatives made me a very weird offer where they would rebook me for an extra $fee to change the flight (which I did not request) and cheaptickets.com would offer me a "voucher with cash value of $70"I asked if I can use this just like cash but the cheaptickets.com was being vague
My complaint to sum it up is that cheap tickets.com did not make an effort to contact me early enough to rebook my flight and also the fact that I was charged additional for something that I had no part of just to salvage my trip to JapanWhat a terrible experience it was for me No customer should be treated this way

Dear Ms***, Thank you for contacting CheapTickets regarding a Best Price Guarantee claim on CheapTickets confirmation number ***. It is my understanding that your Best Price Guarantee claim was declined. On behalf of CheapTickets, we apologize for any confusion, and
appreciate the opportunity to address your concernsAs with any Marketing program, there are terms and conditions, one must meet to receive the rewardWe state in our terms and conditions, in the unlikely event that you find a lower rate on a standalone flight on CheapTickets.com or on another U.S.-based website within hours of booking with CheapTickets.com, we will credit or refund to you the difference in pricePlease know that I have reviewed your claim you made on January 20, 2016, associated with your flights that were purchased on December 10, for travel on May 17, 2016, and you did not qualify under the terms of the Best Price Guarantee. The terms to Best Price Guarantee require that claim must be submitted within 24hours of booking. Ms***, as the claim for the fare needs to be submitted within 24hours from booking; this disqualified you from the Best Price Guarantee ProgramUnfortunately, as the terms and conditions of the program were not met; however, as a gesture of goodwill, I have placed loyalty points in your account. These are available for you to use immediately toward a prepaid qualifying hotel bookingCheapTickets values your business, and we hope to have an opportunity to serve you in the future with your travel planning needsSincerely, Luisa *** CheapTickets Customer Relations Chicago, IL

Do not use Cheap Tickets.comAfter booking the flight I then saw a $admincharge added on to the costThere was no disclosure of this fees before I made the reservationCheap Tickets emailed me a request to review themI reviewed them negatively explaining about the undisclosed $chargeI then tried to "submit" my reviewIt wouldn't go throughA few days later I tried to again find the site to review them and the site was gone! There was no way to do the review with them

Dear Revdex.com,Thank you for taking the time to contact CheapTickets.com regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. CheapTickets.com is disheartened the customer felt
their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets.com is responding to the consumer complaint from Megan *** (Revdex.com case number ***) regarding booking reservationsWe understand the customer encountered fluctuations in pricing prior to completing their booking.The CheapTickets website works from a real-time airline reservations database that contains current ticket prices and availabilityThe database is updated regularly as fares change and seats are soldPlease be advised that airlines routinely change their pricesIn addition, they limit the number of seats available for discounted fares; as the discounted seats sell out fast, those airfares are no longer availableConsequently, it is possible that a specific fare that is available when you begin planning your trip will no longer be available when you try to confirm the seatsAirfares are subject to change until you have purchased your tickets, and your reservation is confirmed.CheapTickets strives to offer the most competitive prices to our customers with the largest base of inventory available onlineCheapTickets is visited by millions of customers each day, who view and purchase our inventory thus making flight and hotel pricing as well as availability change consistentlyThe CheapTickets website works from a live inventory system, similar to the airlines, and when published inventory is purchased; the price can changeThe change can occur at any time during the booking process; however, CheapTickets makes every effort to update the pricing of our published inventory as often as possible The airlines offer different classes of service with varying price points for each seatAs an example, an airline may have three seats available at a cost of $per seat and once those seats are sold, the airline sells the next set of three seats at a cost of $per seatThe cost increases as additional seats are sold as the demand increasesThe CheapTickets website can only confirm up to six passengers on a single itinerary, similar to the airlines' booking systemsWe sincerely regret any confusion this may have caused your travel plans.We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting her further with her future travel needs.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, Luisa ***CheapTickets Customer RelationsChicago, IL

Dear Kenda, The Revdex.com has shared your recent correspondence pertaining to the cancellation of your tickets to the *** *** *** eventI appreciate the opportunity to review your account and respond to your concernsPlease know that your concerns are currently under
review. Once we have completed a thorough review of your concerns, we will promptly update youThank you for your continued patienceSincerely, Charlotte *** CheapTickets Customer Relations Tell us why here

Complaint: ***
I am rejecting this response because:From: *** [***] Sent: Wednesday, December 16, 9:AM To: S*** *** ***> Subject: *** *** *** Hi ***The following is the information you requested.The cheap ticket record locater is ***.Booking date was Sunday agu2014.Refund incident number***. " " " 150716-004863. Thanks *** *** Sent from my T-Mobile 4G LTE device
Sincerely,
*** ***

Dear
Elizabeth,
Thank
you for the quick responsePlease know I have redeemed the $voucher and processed
a refund to the Visa card ending in This should post to the account
within to business days
We appreciate
your business, and we hope to have an opportunity to serve you in the future
Sincerely,
Jeanna
*** CheapTickets
Customer Relations Chicago,
IL

Dear Mr***, The Revdex.com has shared your recent correspondence pertaining to a notification received asking you to contact us directly as your flight had been canceled. Due to the email received, you are requesting that a full refund be processed on the ticket
reserved. I appreciate the opportunity to review your account and respond to your concernsUpon reviewing CheapTickets record locator PBCTIX5432245874, I show that this booking was reserved via our online service on August 20, for travel to being on August 22, 2015. When a flight time approaches, airlines can start posting gate change information, possible delays or cancellations. However, this information can quickly change, and is provided by the airline directlyUpon reviewing your account, I do not show that the cancellation was processed, and was not updated on your account. We do as a customer to contact us regarding these alerts so that they can be verified with the airline. If the change or cancellation is verified and no suitable options are available, the airline must approve a refund. There are stipulations on a change before a refund can be offered in these situationsMr***, Iberia/Vueling traveled the flights as scheduled, and your refund request was declined by IberiaIt would have been necessary to either contact us or the airline directly to ensure the cancellation would stand, and if there were any other available optionsMr***, we certainly apologize for any confusion this has caused, but we would not be able to grant your refund request. We are not showing that we were contacted regarding this issue until September 22, 2015, which was after the scheduled flight had taken place. Please understand that *** does not hold the funds for the ticket reserved, and Iberia has declined your refund request. Thank you again for the opportunity to address your concernsSincerely, Charlotte *** CheapTickets Customer Relations Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** The Revdex.com has shared your recent correspondence pertaining to the cancellation of your flight under CheapTickets record locator *** and you have still not received a refund. On behalf of CheapTickets, I apologize for any confusion, and
appreciate the opportunity to review your account and respond to your concerns Upon reviewing your account, I do show that *** *** did unconfirm one segment of your flight, which triggered the booking to updated in your canceled itineraries. However, this often occurs with international carriers, and our ticketing team worked to confirm the booking as requested, and at the original price. Tickets were issued on the original flight. If for any reason we are unable to reconfirm your booking choices, we will reach out to you and make you aware of that we were not able to confirm your choices, which did not occur in this situation *** with any further bookings, it would be imperative that you reach out to us prior to reserving a new flight. Your original flight bookings was confirmed and ticketed as requested, and these funds are not held by CheapTickets. Due to any confusion, I have made an exception, and processed a refund in the amount of $USD back to your *** card ending in ***. Please allow to business days for the refund to process. Thank you again for the opportunity to address your concernsWe appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needs Sincerely, *** *** CheapTickets Customer Relations

Dear Mr***,
The Revdex.com has shared your recent correspondence pertaining to your nonrefundable ticketI appreciate this opportunity to respond to your concerns
It is my understanding your travel plans have changed due to a death in the familyFurthermore, your
correspondence included a request to refund your nonrefundable ticket
With a goal of being fair with all customers, airlines have developed uniform guidelines in applying their tariffs and fare restrictions, and there are generally no exceptions granted to these guidelinesAs a travel agency, CheapTickets is required to apply the applicable airline fare rules when performing a ticket exchangeAs a distributor of tickets for the airline, we do not have authorization to waive change fees or issue refunds for non-refundable ticketsPlease understand if we do not follow the airline rules and restriction, CheapTickets would be fined by the airline
On your behalf, I called Liat Airlines today to follow up on your refund request, and was advised again by a Liat agent that they will not allow a refundFurthermore, changes to your ticket need to be made before your departure, otherwise you will lose the value of the ticket
Mr***, we do empathize with your situation, and your request has received every consideration; however, airlines do not always allow refunds to be processed, even when there is death in the familyCheapTickets is not in a position to grant your refund requestWe do understand and empathize that there was a death in the family, but as a travel agency, CheapTickets does not hold the funds for the ticket reserved, and are required to follow all airline rules and restrictions
We regret our response cannot be more favorableWe do value your business, and hope to have a future opportunity to serve you with your travel planning needs
Sincerely,
*** ***
CheapTickets Customer Relations
Chicago, IL

Initial Business Response /* (1000, 5, 2014/03/13) */
Dear Ms***
The Revdex.com has shared your recent correspondence pertaining to the duplicate ticket issuance along with a refundI appreciate the opportunity to review your account and respond to your concerns
From
your complaint, you booked tickets on September 1, for travel on November 20, This was for yourself and daughter; only two tickets should have been issued; however, three tickets were generatedUpon contacting customer service, to advise of the circumstance, believing this to be a seamless process, the matter has become worseFurthermore; your perception of CheapTickets has become discontented due to the service you have received
Ms*** I do understand your concern in this regard; travel can be a hectic experience, and CheapTickets does try to meet the expectations of our customers with current information made available on the website along with knowledgeable comprehensible staff
According to the documentation, you contacted CheapTickets regarding the duplicate ticket on October 14, The representative advised CheapTickets would submit a refund request to the airline,*** due to the duplicate issuanceI cannot verify if the request was actually sent
The next contact to Orbitz was on December 9, regarding the refund; there was an error by the representative regarding the type of refund request, as the representative only advised a partial refund, as the duplicate ticket issue was not addressed, which was the reason for the denied refund
Our procedure was not followed, with no fault of yours, and your actions were justifiably correct
Additionally, upon cheon the departure date, the airline used a portion of one ticket; however, on the return, the second ticket was used, which both tickets have been partially usedThis further complicates the full refund
I have escalated the refund via our Market Manager, who works directly with the airline's sales group; in addition, have contacted Lufthansa's refund and agency desks to explain the reason for the partial refunds on both ticketsI am waiting for a reply
If the airline refuses to refund both partial tickets, I will refund this as a CheapTickets refundThe amount would be the $1304.90, due to the error on the initial representative for not escalating the refund request, as I believe this should have been resolved prior to travel
Due to the Revdex.com's 10-day timeframe along with my being out of the office from March to March 18, 2014, I am submitting this reply today
Ms*** we apologize for any misunderstanding this might have causedOn behalf of CheapTickets, we truly regret all your convinces
Sincerely,
***
CheapTickets Customer Relations
Initial Consumer Rebuttal /* (3000, 7, 2014/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not want the case to close until it is truly resolved with a check in my hand, however the response from Cheaptickets is encouraging, "If the airline refuses to refund both partial tickets, I will refund this as a CheapTickets refundThe amount would be the $1304.90, due to the error on the initial representative for not escalating the refund request, as I believe this should have been resolved prior to travel." I suspect the partial ticket issue was entirely the responsibility of Lufthansa as they issued the ticket after I was told that is was never booked
Final Business Response /* (4000, 9, 2014/03/19) */
Dear Ms***
CheapTickets has received notification from the airline,*** of the refund request
Orbitz has processed a full refund in the amount of $This was processed today, March 19, to the card ending in Please allow 5-business days for the credit to appear on your statementThis will appear as a Lufthansa Airline credit, not CheapTickets
Ms*** thank you for allowing me to assist you in this matterAgain, I do apologize for the error and your continued frustration
Sincerely,
***
CheapTickets Customer Relations

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***