CheapTickets.com

May 9, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] *Revdex.com case number [redacted] ) regarding a refund for a package reservationWe understand from the customers complaint she was unable to utilize her hotel reservation and as a result purchased to return homeOn May 9, 2016, we contacted [redacted] to acknowledge receipt of the Revdex.com complaint but were but were unable to reach the consumer.Our records indicate on March 6, the customer booked a package reservation for three traveler using CheapTickets websiteThe customer purchased a night hotel reservation at V [redacted] & Beach Resort, checking in on March 22, 2016, and checking out on March 28, The customers round trip flights were operated by [redacted] Airlines, departing from Cooinda to Puerto Vallarta on March 22, 2016, and returning on March 22, 2016.From the customers complaint we understand that she is requesting a full refund of her packages airfare, the new tickets purchased, and the cellphone roaming chargesCheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersBased on the hotel cancelation policy agreed upon when booking the reservation, “Cancellations or changes made after 11:PM local hotel time, Tuesday, March 08, are subject to a hotel fee equal to night(s) plus taxes and feesCancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservation.”Our records reflect that on March 30, a call was made into our customer service regarding the customers difficulty with checking in to her hotel reservationDue to CheapTickets being a third party intermediary our agent reached out to the hotel to request a full refund of the customers reservationDue to the system error the hotel agreed to authorize a full refund of the customers hotel reservationA full refund of the hotel reservation totaling $1652.76, was processed on March 30, As [redacted] was operating carrier for the flights, we have to abide by their rules and regulationsBased on the fare rules, the ticket was non-refundable with a change penalty fee of $per passengerDue to the ticket being canceled prior to the return flights departure the customer still has credit remaining for the return portion of the tickets and may contact our customer service at any time to utilize this creditDue to the fare rules that were agreed to upon the booking of the reservation we are unable to authorize a refund of the full flight reservation along with the new tickets purchased.We sincerely regret that we are unable to offer a more satisfactory response or resolution to Ms [redacted] concernAt CheapTickets we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of usHowever we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customersWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Hayden [redacted] Tier Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/05/28) */ Dear [redacted] The Revdex.com has shared your recent correspondence pertaining to your refund request on the [redacted] Airline due to a family emergencyOn behalf of CheapTickets, I apologize for any confusion, and appreciate the opportunity to review your account and respond to your concerns I have reviewed your reservation history to better understand the nature of your concernsUpon reviewing your account, our records show you were requesting a refund of the return portion of [redacted] ticket due to falling ill while travelingFurthermore, we see that you also sent documentation from the hospital in the attempts to have [redacted] Airline refund your return portion of the ticket First, I would like to explain how a refund on a partially used round-trip ticket is handled by the airlinesThe ticket in question is partially usedEven if a refund is being allowed on a partially used ticket, the amount of the refund is based on the price of a one-way flight on the date the refund is being processedIf the new one-way rate is higher than the initial charge for the unused portion of the ticket, there would not be any funds available for refundAs the ticket was reserved as a round trip, even on a refundable ticket, the refund amount is not half of what you paidIt is based on a new one-way fare ***, we certainly regret the information that you feel you were provided by [redacted] Airlines regarding your refund request; however, there is confusion on what has occurred on your reservationSince the refund request was only on one of the two tickets reserved, the ticket you wished to cancel needed to be divided from the passenger's ticket that was still travelingIf the record is not divided, both tickets would get canceledThe $charge from [redacted] that they advised you of was not a charge to allow a refund to be processedBecause of the frequent-flyer information attached to the record, it was not letting our system divide the reservationWe contacted [redacted] and asked them to release this, but it was still showing attached in our systemThey were going to charge us to process the divideAgain, this is not a $fee that we could pay so that you could receive a refund We have contacted [redacted] several times to request a refund on your behalf, but they have been deniedOn [redacted] 22, 2015, CheapTickets contacted you via email advising that [redacted] denied your request for a refund, "as your non-refundable ticket did not qualify for a refund exception." On your behalf, I called [redacted] Airlines today to follow up on your refund request, and was advised again by a [redacted] agent that they will not allow a refundThe agent did advise of two options; the first was that [redacted] can refund the taxes on the return portion, but this would make the ticket unusable for future travelThe second option, is to rebook your ticket at a later date with the airlines change fees and any fare difference by calling CheapTickets Customer Service at [redacted] If calling from outside of the United States, please call X-XXX-XXX-XXXX [redacted] fare rules include that your flight must be completed by March 14, ***, we do empathize with your situation, and your request has received every consideration; however, airlines do not always allow refunds to be processed, even when there is a medical situationCheapTickets is not in a position to grant your refund requestWe do understand and empathize that there was an illness, but as a travel agency, CheapTickets does not hold the funds for the ticket reserved, and are required to follow all airline rules and restrictions We regret our response cannot be more favorableWe do value your business, and hope to have a future opportunity to serve you with your travel planning needs Sincerely, [redacted] CheapTickets Customer Relations Chicago, IL

May 6, 2018Revdex.comCheapTicketsComplaint DepartmentRe: CheapTickets Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention CheapTickets, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets, Incis responding to the consumer complaint from MrBrian R [redacted] (Revdex.com case number [redacted] ) regarding a flight issueOur records reflect on April 19, the customer attempted to self-book a flight on Cheap Tickets.com and encountered issues In researching the case notes from our agents they verified the customer’s flight was not booking and there seemed to be an error occurring between Cheap Tickets system and Frontier Airlines which was not allowing the purchase to go thorugh This was causing several pending authorizations on the customer’s account Our agents advised the charges would drop off his account withing to business days As authorizations are placed by the bank and not Cheap Tickets, we cannot remove them The bank is the party that must remove pending authorizations We regret the inconvenience this matter caused our customer and to assist the customer our case notes show that an agent booked the flight directly with Frontier Airlines for the customer and provided him with the following emailed confirmation that his flight was booked:Date:Apr 2018:04:PMFrom:[email protected]:***qualityconsultant@gmail...⇄ Email: Flight Reconfirm - Itin: [redacted] - Case ID : [R [redacted] ]Hi Brian,It was a pleasure speaking with you todayOur ticketing department issued the tickets for your upcoming flight to Salt Lake CityHere is the information: Delta Flight #1873April 24, 2018Departure: Houston (IAH) at 6:PMArrival: Salt Lake City at 8:pmAirline Confirmation # [redacted] Ticket #: [redacted] Please let us know if you have any questions.Regards,Josh [redacted] Cheaptickets Corporate Customer Care An agent also offered to have the customer email a copy of the bank statement that the charges were actual charges and not pending authorizations and the agent would then conference in the customer and the customer’s bank to go through the charges, but the customer declined the offer If he is still showing charges for this matter that did not drop off, he is welcome to contact us again by phone or email a statement back to me through the Revdex.com for further research.As CheapTickets did book the flight for the customer, we feel we have met his request for his flight to be providedWe thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] ***Tier Corporate Customer Service

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I want what was promised meJudy because I don't agree it's the principleYour organization needs to take accountability and correct the situation but not in your termsSomething we're both parties have a say

November 16, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] )We understand from the customers complaint they requesting a refund for a reservation.Our records indicate that on October 30, the customer self-booked a hotel reservation for six travelersThe customer purchased a three night hotel reservation at [redacted] , checking in on November 4, 2016, and checking out on November 7, 2016.As of November 11, this matter was resolved with a full refund of the customers reservation being processed to the original form of paymentThe amount of time it takes the customer to receive the funds depends on the customers banking institution.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Complaint Department Re: CheapTickets Case #: O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from Ana [redacted] We regret to hear Ms [redacted] did not accept our response and/or resolution offered As previously advised, on August 14, 2017, the emailed confirmation that was sent to the customer on April 6, 2017, the confirmation advised the customer that the tickets were not yet confirmed and that may take up to hoursThere was a link that was provided to the customer on the confirmation for the customer to review the status of the tickets; which disclosed that the tickets were booked and ticketed The customer did not contacted CheapTickets to cancel the reservation within the timeframe The flight reservation cancellation timeframe with CheapTickets is within 24-hours after the booking CheapTickets contacted [redacted] Airlines, who advised that the customer was tagged as a no-show and that the tickets have no valueCheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers [redacted] Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not CheapTicketsWe must adhere to the airline’s policies Based on the above, CheapTickets is unable to honor the refund requestCheapTickets request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any furtherWe thank you for allowing us to address this matter further Sincerely, Delia [redacted] Corporate Customer Service

May 31, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a recent ticketWe understand from the customers complaint she is requesting a refund for one of the tickets due to extenuating circumstances.Our records indicate on April 5, the customer self-booked four one way tickets on CheapTickets.com for two travelersThe customers outbound flight was operated by [redacted] Airways, with flights departing from Philadelphia, PA to San Francisco, CA on May 24, The customer return flights were operated by [redacted] Airlines, with flights departing from San Francisco, CA and returning to Philadelphia, PA on May 31, 2016.CheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies and airl [redacted] and is subject to the rules and restrictions of those providersBased on the fare rules the customer agreed to at the time of booking, the tickets issued by [redacted] were non-refundable with a change penalty fee of $per passenger would be chargedIn addition, the customer would be responsible for any difference in fareIn regards to the tickets issued by [redacted] Airl [redacted] this Airline is known as a low cost carrierDue to this only the airline can made changes/cancelations to these flights.We can confirm on May 16, 2016, the customer contacted CheapTickets to cancel and request a refund for the ticket for [redacted] The agent was able to successfully cancel the customers ticketAs [redacted] Airways was the merchant of record and the company that receives the funds for the flight reservation, we have to abide by their rules and regulationsOn May 16, the assisting agent contacted [redacted] Airways and was advised that even though the customer is unable to receive a refund for this ticket they are able to utilize the credit for this ticket with no change penalty fee.As of May 31, CheapTickets again contacted [redacted] Airways to request a refund for the customers ticket due to the extenuating circumstancesWe were advised that due to the non-refundable fare that was purchased they are unable to process a full refund for the ticket for [redacted] They did advise though that if [redacted] is unable to utilize the credit they will allow another individual utilize this tickets credit and still waive the change penalty fee [redacted] states that Ms [redacted] must book travel with this credit by April 4, 2016.Once Ms [redacted] is ready to utilize this fight credit, she must contact [redacted] or CheapTickets directly; she can reference case number O- [redacted] Our agents are available to assist hours a day, seven days a week at 1- [redacted] Please provide our agents the information below to expedite the utilization of [redacted] credit.Ticket Number: [redacted] CheapTickets Record Locator: [redacted] If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

April 24, 2017RevDex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O- [redacted] Dear RevDex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the BBB allowing us to address the comments and concerns... which have been brought to our attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (BBB case number [redacted] ). We understand from Ms. [redacted] complaint she requested a partial refund for her hotel reservation.Our records indicate that on April 6, 2017 the customer self-booked a hotel reservation for four travelers. The customer purchased a one night hotel reservation at Country Inn And Suites Hanover, checking in on April 6, 2017, and checking out on April 7, 2017.As of April 8, 2017 this matter was resolved with a refund of $76.19 of the customers reservation being processed to the original form of payment. The amount of time it takes the customer to receive the funds depends on the customers banking institution.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier 3 Customer Service

Revdex.com CheapTickets.com Complaint Department Re: CheapTickets.com Case #: S- size="2"> Dear Revdex.com, Thank you for taking the time to contact CheapTickets.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention CheapTickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youCheapTickets.com is responding to the consumer complaint from Caitlin R [redacted] (Revdex.com case number 11186558) regarding flight reservationsWe understand the customer is requesting a refund in the amount of $Our records indicate on February 29, 2016, the customer booked flight and hotel vacation package reservations – itinerary [redacted] – using the self-service tool on the Cheap Tickets websiteTravel is on [redacted] Airlines, departing March 11, 2016, from Los Angeles, California to Las Vegas, Nevada, returning March 12, 2016, for two passengersHotel accommodations are at the Westgate Las Vegas Resort and Casino, checking in March 11, 2016, for one nightThe Cheap Tickets package protection was booked in conjunction with the vacation package reservations, for the total booking amount of $Upon further research, we were able to confirm on March 3, 2016, the customer contacted Cheap Tickets to inquire about making changes to their vacation package reservationsThe assisting representative advised that the customer may contact [redacted] Airlines to inquire about voiding their flight reservations and rebook new reservations, as Cheap Tickets does not have access to make changes or cancellation to low cost carriers, such as [redacted] Airlines The customer was advised that the Cheap Tickets package protection would cover the cost of the change fees incurred by the airlines; however, the customer would have to pay the airline imposed change fees and submit receipts for reimbursementThe Cheap Tickets package protection does not cover the cost of any increases in airfare or additional room nightsOn March 4, 2016, Cheap Tickets cancelled and refunded the customer’s Cheap Tickets package protection in the amount of $70.00, per the customer’s requestThe time it takes to receive a refund depends on how quickly the customer’s credit card company takes to process refunds, generally 3-daysThe actual cost of the airline ticket was charged by the carrier directly, in this case [redacted] AirlinesCheap Tickets serves as a third party agency for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partnersWe act only as an agent for their product and do not have the authority to override or to change their policiesWe strongly recommend to our customers who choose to book their travel on their own to carefully review the details of the trip as well as the fare rules or cancellation policies and to call us immediately if there are any discrepancies or additional questions before purchasing the itinerary It is our customers’ responsibility to review all rules and regulations prior to booking any travelWe have further researched Ms [redacted] ’s complaint and after giving the matter our full consideration we stand by our previous decision and are unable to render to Ms [redacted] ’s request of a refundWe regret that our response cannot be more favorable and hope that, despite the customer’s recent experience, she will continue to use Cheap Tickets for her future travel arrangements, thereby allowing us the opportunity to restore her faith in our company We trust our position in this regard has now been clarifiedIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Nicole [redacted] Tier Customer Service

Dear Mr. [redacted] , The RevDex.com has shared your recent correspondence pertaining to a notification received asking you to contact us directly as your flight had been canceled. Due to the email received, you are requesting that a full refund be processed on the ticket reserved. I appreciate the opportunity to review your account and respond to your concerns. Upon reviewing CheapTickets record locator PBCTIX5432245874, I show that this booking was reserved via our online service on August 20, 2015 for travel to being on August 22, 2015. When a flight time approaches, airlines can start posting gate change information, possible delays or cancellations. However, this information can quickly change, and is provided by the airline directly. Upon reviewing your account, I do not show that the cancellation was processed, and was not updated on your account. We do as a customer to contact us regarding these alerts so that they can be verified with the airline. If the change or cancellation is verified and no suitable options are available, the airline must approve a refund. There are stipulations on a change before a refund can be offered in these situations. Mr. [redacted] , Iberia/Vueling traveled the flights as scheduled, and your refund request was declined by Iberia. It would have been necessary to either contact us or the airline directly to ensure the cancellation would stand, and if there were any other available options. Mr. [redacted] , we certainly apologize for any confusion this has caused, but we would not be able to grant your refund request. We are not showing that we were contacted regarding this issue until September 22, 2015, which was after the scheduled flight had taken place. Please understand that [redacted] does not hold the funds for the ticket reserved, and Iberia has declined your refund request. Thank you again for the opportunity to address your concerns. Sincerely, Charlotte [redacted] CheapTickets Customer Relations Tell us why here...

Complaint: [redacted] I am rejecting this response because:It's poor customer service and relations and I, nor anyone else I know will ever purchase anything from cheaptickets.com anymoreI will spread the word Sincerely, David [redacted]

Dear Ms. [redacted] , The RevDex.com has shared your recent correspondence... pertaining to the fare rules associated with your reservation, and the ticket validity. I appreciate the opportunity to review your account and respond to your concerns. Upon reviewing CheapTickets record locator [redacted] , I do show the booking was reserved on April 25, 2015 via our online service. During each booking process, CheapTickets provides the rules and restrictions pertaining to the chosen reservation. Prior to confirming the reservation, you must agree that you have reviewed and agree to the terms and conditions. Ms. [redacted] , I have reviewed the fare rules of your reservation, and the fare rule of [redacted] is a nonrefundable fare rule. I also show that this was advised on October 3, 2015 by our agent as well. It was advised that new travel must be rebooked, and completed by April 24, 2016. [redacted] PENALTIES CANCELLATIONS ANY TIME TICKET IS NON-REFUNDABLE. Ms. [redacted] , all airlines only allows a one year validity on tickets that allow cancellation for future credit. Once the one year validity has passed, the booking is purged, and we no longer have access to the booking. We certainly regret your disappointment; however, we are unable to grant your request as we do show it was properly advised that the ticket was nonrefundable prior to purchase, and by our agents directly. Thank you again for the opportunity to address your concerns. Sincerely, Charlotte [redacted] CheapTickets Customer Relations Tell us why here...

Dear Mr***, The Revdex.com has shared your recent correspondence pertaining to the cancellation of your hotel booking at the [redacted] under CheapTickets record locator [redacted] On behalf of CheapTickets, I apologize for your disappointment, and I appreciate the opportunity to review your account and respond to your concerns At CheapTickets, hotel rates and availability are loaded to our website either by the property directly or their respective company they have chosen to provide this service on their behalf Unfortunately, we were notified that some rates were incorrectly entered for your travel dates, and it would be required that the difference in cost be charged at the guests time of arrival Once we were made aware of this situation, notifications were forwarded to any customer affected so they were aware of the situation, and provided the rate difference that would be collected by the property upon your arrival If a customer was not comfortable with the new rate, a refund of the booking would be provided Mr***, as we had not received a response, the booking was canceled with a refund provided The refund has been processed, and we are unable to reinstate that booking Nevertheless, as a gesture of our sincerity, CheapTickets would like to offer you a $USD future travel voucher on your next prepaid CheapTickets.com airline, hotel or vacation package booking Our voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using CheapTickets for your travel planning needs Here are the instructions for the future travel voucher: When you make your next booking on CheapTickets.com, please forward a copy of the CheapTickets Travel Document e-mail to us at [email protected] Please reference case number and my letter offering the $future travel voucher in your request CheapTickets will then issue a credit to the card used for the new booking This offer is valid until July 29, Mr***, we wish that we could provide a more favorable response We do appreciate your business, and hope that we have a future opportunity to serve you Sincerely, Charlotte [redacted] CheapTickets Customer Relations Tell us why here

Complaint: ***
I am rejecting this response because the reasons I stated before, the response from me is always detailed and sincerely to solve the issue while Cheaptickets is always same sentences from the beginning, who is the one condemned on its own showing is obviously and I do not want to explain anymoreAnyone can check the previous response from me and Cheaptickets.Thank you for taking Revdex.com.com's time to deal with this issue
Sincerely,
Yun ***

Complaint: ***
I am rejecting this response because: according to their response, "As an effort to advocate on the customers behalf we reached out to Finnair on September 24, We were advised that per their fare rules, the customer was able to use his credit prior to departureIf new flights were not booked prior to departure they forfeit the creditDue to this CheapTickets is unable to provide any credit to Mr*** As I stated before this option was never given to me when called to cancel the ticket Due to them notproviding the information or calling the airline prior to departure, since I called them prior to departure, some percentage of the cost should then be refundable
Sincerely,
Danny ***

I booked a rental car for $including all fees When I dropped the car off my total was due to all the fees So far I was able to get it down to but Cheap Tickets says I have to talk to *** *** *** not them Ridiculous

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Fayiz ***

Dear *** *** *** The Revdex.com has shared with us your correspondence
regarding your recent experience with CheapTicketsI appreciate the
opportunity to address your concerns regarding the terms and conditions on the
courtesy cancellation service offered on your flight
*** As a travel agency, some airlines do give us the option
to void a nonrefundable ticket within a specific time periodThis is a
courtesy that we make available to our customers; however, the time period is
very strict, and once the time has passed CheapTickets is no longer able to
offer this serviceThroughout the booking process, we post a banner of how
long you have to take advantage of this serviceWhen you were booking the
reservation the banner would have advised that you had until 10P CT November 3,
to take advantage of this offerUnfortunately, as you did not cancel the
reservation within that timeframe all fare rules on the reservation do applyPer the fare rules placed on the ticket by *** Airlines,
if you do cancel the reservation it is non-refundable; therefore, you would not
receive a refund to your credit card but you would have the amount of the
ticket to use towards a future *** Airlines flightThe new ticket would have
to be rebooked and travel completed by November 2, Upon rebooking you
will be responsible for a $*** Airlines fee, a $CheapTickets fee, plus
any difference the airfare*** *** *** we certainly regret to hear of your
disappointment; however, we make every effort to ensure our customers are aware
of the courtesy cancellation time periodWe do appreciate your business, and
hope that we have a future opportunity to serve youSincerely, *** *** *** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Furthermore, as their response indicated, I was able to work things out with *** Airlines a few days after the complaintIn my opinion the problem has been solved at this stage
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: First and foremost when Inquired about your price match guarantee I did that through your customer service number and not through a link where it has terms and etcYour representative missrepresented to me and failed to mention the hour policyI repeatedly asked if there are any catches to it and the representative several times said "no, you just have to get a screenshot and then go to the price match guarantee link on the bottom of our website and send it to us"Had your employee told me to go to the link and review restrictions upfront prior me booking this trip I would not have booked this trip through your websiteAlso, your hour policy is also hidden into your price guarantee website where I have to look for a checklist and read over scenarios to realize if I qualify or notmy point being is this was all due to a mistake by your employee that provided wrong informationMe as a customer I did my due diligence and trusted your company by calling your customer service believing that your company has provided the right training to its customer service representative and that the representative would provide me true and accurate informationIn this case the representative did notPlease provide me with a refund of the difference as this is clearly your company's fault and not mine.
Sincerely,
Peter ***