CheapTickets.com

Dear
*** ***
Thank you for your
follresponse, and I appreciate the opportunity to address your continued
concernsAfter reviewing
your account, I show the reservation pertaining to CheapTickets confirmation number *** was courtesy
cancelled on August 16, after being booked earlier on the same day. The reservation was cancelled, and a refund
was processed to the credit card on fileThe refund should post to the account
within to business days
*** thank
you again for the opportunity to address your concerns. We do appreciate
your business, and hope we have a future opportunity to serve youSincerely,
*** ***CheapTickets
Customer RelationsChicago, IL

Complaint: ***
I am rejecting this response because:
Originally I was offered the $cheap cashWhen I called to redeem it, I received another hours of awful customer service from Cheaptickets where I was transferred around, put on hold for minutes, hung up on twice, and put on hold for more minutes
What is unnacepptable is the level of unprofessionalism by their "customer service" and by the person that just responded to the complaint as obviously she did no research on this issue and did not even read the descriptionI have spent over hours to redeem my $cheap cash, the lousy offer I was given from having to spend over hours trying to get back the $they stole from meAnd I am betting that when I log in to Cheaptickets.com the Cheap cash will not be there and I will have tonspend another hours trying to get the credit
Here is what I would like, a telephone call or numer where I can reach a manager who is aware of all of thisAn additional $cheap cash for the lousy service you provide while I was just trying to redeem my creditof $So to recap, a name and phone number of a manager, $cheap cash credit, and someone who knows what the heck is going on
Sincerely,
J*** ***

I booked a hotel with Cheaptickets.com thinking it was a good deal They cancelled my booking without my request and charged me a canceling fee I will never do business with Cheaptickets.com again I will also be telling all my friends and family not to book with them Terrible business practices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I appreciate your time and serviceI would like to also thank Cheap Tickets for the way they handled the case although I regret having to reach out to Revdex.com in order for them to come to this resolutionAs a now satisfied customer, I will continue to do business with CheapTickets.com although I will be more careful when it comes to booking a hotel out of the countryThis has been a learning experienceI once again appreciate your time a service to all those involved
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
CheapTickets requested additional information on the caseThe information requested was the date and time of the call and person I spoke to who told me I would receive the refund for the cancelled ticket
The answer is:
The call was placed the evening (PST) of May 20, The customer service agent's name was ***I do have this call recorded as a voice note on my phone if this is of interestIt is a long recording because I was on hold for a long time. *** assured me that I would receive an e-mail confirmation for a voucher in the value of $or $(it's hard to tell from the recording). When I told him that I was looking at my e-mail and hadn't received anything, he assured me that the servers were slow and I would receive a confirmation e-mail shortly, which I never received I followed up with an additional call and e-mail to Customer service the next day when I did not receive the confirmation e-mailI would like to emphasize that the issue at hand is not whether he made a mistake in offering me the voucherThe issue is that CheapTickets.com sold me a vacation waiver (cancel for any reason at any time before your trip) for $per person, thus implying that this waiver applied to each ticketIt is unacceptable to say after the fact that some tickets don't apply because they are a special type of ticketIn that case, the vacation waiver should be sold as one price for ALL THREE tickets or not offered at allBy selling the vacation waiver individually, one would reasonably assume the waiver applies to each ticket individuallyIf *** *** is not willing to honor the waiver then CheapTickets.com should step in and take responsibility for the product they sold and the promised termsThank you,
*** ***
Sincerely,
*** ***

April 19,
Revdex.com
CheapTickets.com
Complaint Department
Re: CheapTickets.com Case #: O-***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from J*** ***We regret to hear he did not accept our response and/or resolution offered
On April 19, 2016, CheapTickets attempted to contact Mr***; however, we were not able to reach him at that time
On January 26, 2016, CheapTickets processed a full refund in the amount of $for Mr*** hotel reservation back to the original form of paymentAdditionally, as a goodwill gesture, on April 12, 2016, CheapTickets deposited a $Electronic Travel Coupon into his CheapTickets online account, which he may view and access through his online account
We have further researched Mr***’s complaint and after giving the matter our full consideration we stand by our previous decision and are unable to render to Mr***’s request for additional compensation or refunds
Thank you for allowing us to address this matter further. As this matter has been resolved and no additional information has been provided, we respectfully request the Revdex.com close this case
Sincerely,
*** ***
Tier Customer Service

Complaint: ***
I am rejecting this response because:As I mentioned in my complaint I received a cancellation notification - which seemed to have been information and which was never correctedI did attempt to reach cheap tickets by phone twice the same day upon learning of the cancellation, but could not reach them at the phone number given in the message. If the onus is on me to reach cheap tickets before the scheduled flight departure date, and the number given is not reachable, there was really nothing more I could do but purchase another ticket through other means - which I did. Had cheap tickets never sent me the inaccurate cancellation message, I would have taken that flight without complication. Cheap Tickets is not taking any responsibility for their mistake, and I am forced to pay for it. I will never use their services again, and will advise others not to as well, should anyone ever ask me to recommend an online ticketing agency. I will not pursue any more attempts to obtain a refund through your agency, which if it was a professional first-rate agency would have arranged a refund immediately upon cancellation if it could not arrange an acceptable alternative travel arrangement.Sincerely,***
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/04/01) */
Dear Ms***
Thank you for contacting CheapTickets regarding an airlines schedule change that you were not notified of from CheapTickets, and the problems and expenses you incurred due to this schedule changeOn behalf of
CheapTickets, I sincerely apologize for this disappointing experience
Please forward me receipts showing the extra expenses you incurredIf you need to fax this information, my fax number is *** Once we have your receipts we can further research your inquiry and respond accordingly
Sincerely,
***
CheapTickets Customer Relations
Chicago, IL
Initial Consumer Rebuttal /* (3000, 7, 2014/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Forwarding receipts showing extra expenses as requested - page and is confirmation letter from *** Airlines sent on March via email verifying modification to original ticket and showing additional charge of $for each ticket for total of $- page is customer copy of receipt from hotel, Pacific Marina Inn, dated March showing charge of $
Please advise if any additional documentation is required
Final Business Response /* (4000, 9, 2014/04/02) */
Dear Ms***
Thank you for forwarding me the receipts for the expenses you incurred due to an airline schedule change that you were not notified ofWe acknowledge that we failed to contact you regarding this change, and I sincerely apologize for not meeting the high standards we have set
At this time, we are unsure how this unfortunate situation occurredWe are currently researching with the airline carrier and our technology partners to determine the cause of this problemWhatever the problem, we acknowledge a mistake was made, and we regret failing to meet your expectations
CheapTickets has issued you a refund in the amount of $as a credit back to your MasterCard ending in ***Please allow - business days for the credit to post to your account
Ms*** thank you for bringing this matter to our attentionCheapTickets values your patronage, and we hope to have a future opportunity to restore your confidence in our service and products
Sincerely,
***
CheapTickets Customer Relations
Chicago, IL
Final Consumer Response /* (2000, 11, 2014/04/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept CheapTickets refund of $issued to my Master Card ending in *** to settle this matterI thank CheapTickets for their attention to this problem and appreciate the quick resolutionI understand that the refund will be posted to my account in to business days and I will notify the Revdex.com to re-open the case in the event the credit does not post within that time frame

Initial Business Response /* (1000, 5, 2015/04/13) */
Dear Ms***
The Revdex.com has shared with us your correspondence regarding your recent experience with CheapTicketsI understand you state you were advised you would receive a refund of $for a misquoted fare,
but have yet to receive the checkI appreciate the opportunity to respond to you
Please know, I was unable to find your reservation with your email addressCan you please respond to this email with the CheapTickets booking number of the reservation or the email address on your CheapTickets account, so I can review?
I look forward to hearing back from you
Sincerely,
***
CheapTickets Customer Relations
Chicago, IL
Initial Consumer Rebuttal /* (3000, 7, 2015/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to your your request, I am submitting the following information:
Flight Reservation Booking Confirmation:***
I have a series of e-mails that have been passed *** us but they are not in form of documents or files
I choose not to accept the response as I have been lied to by this company repeatedly
Final Consumer Response /* (4200, 11, 2015/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
not resolved.....I need their e-mail address so that I can forward all the e-mails that I have for them to seePlease send me an e-mail to:
***@ptd.net
Final Business Response /* (4000, 13, 2015/04/17) */
Dear Ms***
Thank you for your response
Please forward all emails to ***@CheapTickets.com, and put my name in the subject line
Sincerely,
***
CheapTickets Customer Relations
Chicago, IL

Dear Mr***,
11pt;">
The Revdex.com has shared your recent correspondence pertaining to the delay in receiving your refund as advised on CheapTickets record locator ***. I apologize for the delay, and appreciate the opportunity to review your account and respond to your concerns
Upon reviewing your account, I do see where you were advised that the ticket was refundable minus a $USD penalty fee, which was agreed to on *** 19, 2015. As CheapTickets does not hold the funds for the ticket reserved; the refund request was processed; however, it was not completed before your tickets expiration date of November 30, 2015.
Mr***, please know that I have processed your refund as previously advised in the amount of $USD back to the original *** ending in 4882. Please allow to business days for the refund to process
We apologize for the delay, and for any inconvenience this has caused. Thank you again for the opportunity to address your concernsWe appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needs
Sincerely,
Charlotte ***
CheapTickets Customer Relations

Initial Business Response /* (1000, 5, 2015/08/27) */
Dear Mr***
The Revdex.com has shared your recent correspondence pertaining to the refund for a tour you purchased in connection with your trip to ***I appreciate the opportunity to review your account and respond to your
concernsMy understanding is that you purchased the Chichen Itza Ruins Day TourOn the morning of the tour, you stated the tour operator never arrived to pick you upYou contacted CheapTickets, and our representatives contacted the tour operator, *** ***They stated that they arrived at the hotel at 720am and called your room, but there was no answerYou stated, at that point you were in the lobby waiting for pickupWhen our agent contacted *** ***, they stated they would not refund this tour
On behalf of CheapTickets, I apologize for the disappointing experienceI have reviewed this, and will process a refund for a total of $210.00, back to the original forms of paymentPlease allow approximately seven business days for the refund to appear on the account
Mr*** please be assured that we appreciate your businessThank you for reaching out to us in this matterWe hope to serve your travel needs in the future
Sincerely,
***
CheapTickets Customer Relations
Initial Consumer Rebuttal /* (2000, 7, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: ***
I am rejecting this response because:I don't actually want to reject this response, but rather, I want to correct their incorrect informationI have already been contacted by CheapTickets and they found a way to refund me the amount of $152.00.So while I have no reservation number or any of the other information that their response requested, the matter has been resolved otherwise
Sincerely,
Sam ***

first I bought a ticket to NY for work , now I had family emergency and I can't make it to the flight , before I buy the ticket they were saying free cancellation , when I wanted to cancel they said you can cancel but you can't get your money back I explained to them my situation and it was something out of my hands and they were like we can't help you it is what it is , so what they care about is money this company is really bad to do business with and I highly recommend anyone who's reading this not to do business with them , they are crooks , not honest and evil they have not 1% humanity in them
buy it from airlines direct rather than deal with their ***

I am writing to advise everyone to stay away from cheap tickets.comI was a loyal customer for many years and the second I'm having travel issues and call them for help they abandoned our familyI was on hold for over hours while they "reviewed my case"Reviewing my case means listening to all the conversations I've had with the or different people to look for a reason they don't have to help me
We purchased the protection plan on the hopes that it would protect usWhat we got was a $charge to change the flightIf I'm buying tickets on cheap tickets.com how do you think I can afford $5000? I understand that "fees" are written into the fine print but they need to clairfy that these fees may be times the amount you have already paid
They offered me a $voucher, which is insulting
I urge everyone to stop supporting cheap ticketsThey do not have you or your families best interest in mind, they just want to make moneyI'm saddened and disappointed by this and will not purchase from this againI urge the CEO to explain why he thinks this is a good business practice and why they hide behind policies

Complaint: ***
I am rejecting this response because:
when I called cheaptickets their rep told me that I cancel the ticket which is not trueI don't know what happen but this created a really nadty issue my wife had to wait in the airport until next day due to no flights availableThis company does not understand what issues creates something like this in a family and the stress that my wife went through obviously I will never book again with this company and my family neitherAll I can say
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Raul ***

I can't believe that Cheap Tickets would phone us at in the morning and two days in a row! UNBELIEVABLE!!

Dear ***The RevDex.com has shared your recent correspondence with CheapTickets so that we may
assist you furtherI appreciate the opportunity to address your
concernsI was unable to locate your
account with the email address used to forward your correspondenceIf you
would
please forward me the CheapTickets record locator and the email address used to
confirm your booking, I will be happy to reviewThank you, *** ***CheapTickets Customer
RelationsChicago, IL

April 19,
Revdex.com
CheapTickets.com
Complaint Department
Re: CheapTickets.com Case #: O-
Dear Revdex.com,
Thank you for taking the time to contact CheapTickets.com regarding an issue from our customer. We appreciate the Revdex.com allowing us to
address the comments and concerns which have been brought to our attention. CheapTickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
CheapTickets.com is responding to the consumer complaint from LeKeisha *** (Revdex.com case number ***) regarding flight reservationsWe understand the customer is requesting a refund and compensation due to difficulties encountered during the booking process
At this time, we are requesting that Mrs*** submit a copy of her credit card statement documenting the charges. We ask that she omit any personal information from the document, for security purposesOnce received, CheapTickets will further assist Ms*** in resolving this issueThe customer may submit the information through the complaint submission on the Revdex.com website
We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting her further with her future travel needs
If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Nicole ***
Tier Customer Service

Dear Minerva, The RevDex.com has shared with us your recent
correspondence regarding your recent experience with CheapTicketsIt is my
understanding Mr*** feel ill on the day of his flight and was unable to
travel and you are requesting a refund for the reservationI appreciate the
opportunity to review your account and respond to youOn behalf of CheapTickets, I would like to apologize for
any frustration this has caused youPlease know with a goal of being fair with all customers,
airlines have developed uniform guidelines in applying their tariffs and fare
restrictions, and there are generally no exceptions granted to these
guidelinesAs a travel agency, CheapTickets is required to apply the
applicable airline fare rules when performing a ticket exchangeAs a
distributor of tickets for the airline, we do not have authorization to waive
change fees or issue refunds for non-refundable ticketsMinerva, per the rules placed on the reservation by Delta
Airlines, Mr***’s reservation is non-refundable; however, some airlines
may allow a refund for a non-refundable ticket for extreme medical emergencies
or major accident where the passenger required emergency hospitalization
Unfortunately, airlines will not allow refunds minor medical emergencies such
as flu, fever, cold, broken bones, and etcYou can request a refund for the reservation by going to
https://faq.cheaptickets.com/app/med_refund_form and filling out the required
informationYou must also attach a physician's statement on his/her letterhead
(which shows physician's license ID, address and contacts) noting that the
passenger could not travel on the date of departure due to illness or physical
incapacityPlease understand it is the decision of the airline if the refund is
granted and if denied all fare rules will apply to the reservationWe wish our response could be more favorableWe
appreciate your business and hope you will continue to use CheapTickets in the
future for your travel needsSincerely, Shalon *** CheapTickets Customer Relations Chicago, IL