CheapTickets.com

September 13, 2017Revdex.comComplaint DepartmentRe: CheapTickets #: O-144148Dear Revdex.com,Thank you for taking the time to contact Cheap Tickets regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheap Tickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Cheap Tickets is responding to the consumer complaint from Yifei [redacted] (Revdex.com case number 12350935) regarding a flight creditWe understand Mr/Ms [redacted] is seeking a refund for a flight booking in April of 2013.We researched this matter further and our records show a flight was booked with Delta Airlines in the amount of $on April 26, The customer called to cancel the reservation on April 29, 12:56pm CDT and the agent documented the customer was advised that a credit would be held for year minus $rebooking fee, plus a $agency feeThe customer agreed to cancel after being advised of these terms and conditionsBased on Delta’s policy the credit has since expired and the ticket has no value.The actual cost of the airline ticket was charged by the carrier directly, in this case Delta Airways, not Cheap TicketsCheaptickets.com serves as a third party agency for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partnersWe act only as an agent for their product and do not have the authority to override or to change their policies While we understand the customer’s concerns we are unable to honor a refund.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Kiki [redacted] Corporate Customer Service

Complaint: 11676988I appreciate the response by the Cheap Tickets staffI request the cheap tickets staff to please review my complaint carefully along with my previous complaint through Revdex.com with a similar issueIf you look at the screenshot they are referring to with the date of Aug 19th, it shows a Payment Method with the last digits of my credit card listed, indicating a full purchaseI had to make a complete purchase to be able to provide CheapTickets with a screenshot with complete details of the flights in order for them to be able to compare the flight detailsThe screenshot I have from Aug or 11th with the cheaper price I found at another website, was not able to show the complete flight detailsAs I have mentioned before, I repeatedly tried to submit this screenshot through your website on those dates and was unable to do so due to an error on your website and finally submitted the updated screenshot with all the details once your website finally allowed for the submissionHad the cheaptickets website allowed for the submission in a timely manner (without an error) when I first attempted to submit on Aug 10th or 11th, they would have been able to verify the screenshots with live pricesThe same error occurred when I filed complaint # [redacted] with Revdex.com in the pastDespite being notified of this similar error in the past, it has occurred again and once again CheapTickets phone staff has been unable to help meI am humbly requesting a refund in the difference before proceeding with legal authorities Sincerely, Varnita [redacted]

Complaint: [redacted] I am rejecting this response because: I can provide Revdex.com with my proof of multiple emails with no response from cheap tickets.com I can also show the second attempt and screen shots of the process that shows there IS intact an issue with their online bookingIs there a way for me to submit the screen shots? Sincerely, Corey [redacted]

May 24, 2016Revdex.comComplaint Department – CheapTickets Re: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding flight reservationsWe understand the customer is requesting a refund of $for the CheapTickets booking feeOur records indicate that on April 13, 2016, the customer booked flight reservations – itinerary [redacted] – using the self-service tool on the CheapTickets websiteTravel was on United Airlines, departing April 18, 2016, from Dallas, Texas to Atlanta, Georgia, returning April 29, 2016, for one passengerUpon further research, we were able to confirm on April 13, 2016, that the customer cancelled their flight reservations within the hour free cancellation period, thus the amount of the airlines ticket was not charged to the customer’s credit card, however, the booking fee of $was charged by CheapTicketsAs the reservations were canceled within hours of the initial booking, CheapTickets processed a refund for the $booking fee back to the customer’s original form of paymentThe amount of time it takes for the customer to receive a refund depends upon how quickly their credit card processes refundsWe hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting them further with their future travel needs.If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

Dear [redacted] The Revdex.com has shared with us your correspondence regarding your recent experience with CheapTicketsI appreciate the opportunity to address your concerns regarding the terms and conditions on the courtesy cancellation service offered on your flight [redacted] As a travel agency, some airlines do give us the option to void a nonrefundable ticket within a specific time periodThis is a courtesy that we make available to our customers; however, the time period is very strict, and once the time has passed CheapTickets is no longer able to offer this serviceThroughout the booking process, we post a banner of how long you have to take advantage of this serviceWhen you were booking the reservation the banner would have advised that you had until 10P CT November 3, to take advantage of this offerUnfortunately, as you did not cancel the reservation within that timeframe all fare rules on the reservation do applyPer the fare rules placed on the ticket by [redacted] Airlines, if you do cancel the reservation it is non-refundable; therefore, you would not receive a refund to your credit card but you would have the amount of the ticket to use towards a future [redacted] Airlines flightThe new ticket would have to be rebooked and travel completed by November 2, Upon rebooking you will be responsible for a $ [redacted] Airlines fee, a $CheapTickets fee, plus any difference the airfare [redacted] we certainly regret to hear of your disappointment; however, we make every effort to ensure our customers are aware of the courtesy cancellation time periodWe do appreciate your business, and hope that we have a future opportunity to serve youSincerely, [redacted] **

Complaint: [redacted] I am rejecting this response because:It doesn't solve my problem at allI am still out $ Sincerely, Jade [redacted]

Dear Ms***, Thank you for your follresponse, and I appreciate the opportunity to address your continued concerns Please know that CheapTickets is dedicated to making every customer experience a great experienceWe do understand that it is frustrating if you see a price on a reservation that you would like to confirm, and it becomes unavailableInventory available on CheapTickets is also available to other travel agencies, airlines and hotelsThere are millions of customers shopping throughout the day and since airline and hotel rates are based on availability, this can make rates increase very quickly with little or no notice Ms***, please be assured that CheapTickets’ goal, as a website, is to be able to offer the lowest prices possible to our customersOffering lower prices to customers is what benefits CheapTickets as a company, not offering higher prices that a customer may not be able to purchase Ms***, we understand this is not the reply you were hoping for, but we are unable to grant your refund request Thank you again for the opportunity to address your concerns Sincerely, Luisa [redacted] CheapTickets Customer Relations Chicago, IL

Complaint: [redacted] I am rejecting this response because: I don't actually want to reject this response, but rather, I want to correct their incorrect informationI have already been contacted by CheapTickets and they found a way to refund me the amount of $So while I have no reservation number or any of the other information that their response requested, the matter has been resolved otherwise Sincerely, Sam [redacted]

July 4, Revdex.com Chicago, Illinois Complaint Department Re: CheapTickets Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact CheapTickets regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you CheapTickets is responding to the consumer complaint from Rober [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand Mr [redacted] is requesting a refundOn July 2, 2017, we received receipt of the Revdex.com complaint Our records reflect on June 29, 2017, the customer self-booked a hotel reservation at the Motel Lakeland with a chedate of June 30, 2017, and check-out date of July 3, 2017, via itinerary number [redacted] The customer is stating that they did not receive the room type that was original booked Upon further researching this matter, we can confirm on June 30, 2017, the customer contacted CheapTickets advising that the hotel did not provide the room type that was bookedThe customer requested the refundCheapTickets contacted the hotel; the hotel could not authorize the refund CheapTickets contacted the hotel again on behalf of the customer; the hotel confirmed that the customer did use the reservation that was booked for the datesThe hotel advised that they found no complaints from the customer during their stay and would not authorize the refund CheapTickets can confirm that the original room type that was booked was a standard room, queen, accessible Please note that CheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersWe do not own or operate any hotels, nor do we set any policies related to refundsWe hope the customer understand that we must adhere to the policies of the hotel in this caseFurthermore, when finalizing the reservation on CheapTickets, the customer agreed to CheapTickets’ Term of UseThe CheapTickets Terms of Use explicitly state as follows: The carriers, hotels and other suppliers providing travel or other services are independent contractors and not agents or employees of the CheapTickets CompaniesCheapTickets Companies are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death , property damage, or other damages or expenses resulting there formCheapTickets Companies have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authorityIn no event shall the CheapTickets Companies, the CheapTickets Partners and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protect protection statutes, or otherwise, and even if the CheapTickets Companies, the CheapTickets Partners and/or their respective suppliers have been advised of the possibility of such damages Based on the above, CheapTickets is unable to honor the refund request We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia [redacted] Corporate Customer Service

Dear Ms [redacted] , New Roman"> The Revdex.com has shared your recent correspondence pertaining to the airline imposed schedule change that occurred on your flights under CheapTickets locator [redacted] , and that you feel that you were not notified until the day of your departureI appreciate the opportunity to review your account and respond to your concerns At CheapTickets, we feel that it is very important to notify our customers as soon as possible when a change in your schedule has occurredTo ensure that customer’s are notified as quickly as possible, we send email notifications, update your “My Trips”, send a “Prepare for your Trip” email to hours prior to your travel and suggest that you review your itinerary within hours prior to departure Upon reviewing your account, I do show that the airline imposed schedule change occurred on November 22, 2015, moving your departure time from 6:20AM to 5:00AM We do now that notification was forwarded on this date, and your “My Trips” updatedThe notification forwarded on your date of travel was triggered due to the changes made to your ticket when you did not board as scheduled Ms [redacted] , upon reviewing your concerns, we do show that your account was properly updated with the new departure time for your review prior to travel We certainly regret your disappointment in our services, but we are unable to offer any refunds due to the extra car rental expenses Nevertheless, as a gesture of our sincerity, CheapTickets would like to offer you a $USD future travel voucher on your next prepaid CheapTickets.com airline, hotel or vacation package booking Our voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using CheapTickets for your travel planning needs Here are the instructions for the future travel voucher: When you make your next booking on CheapTickets.com, please forward a copy of the CheapTickets Travel Document e-mail to us at [redacted] Please reference case number [redacted] and my letter offering the $voucher in your request CheapTickets will then issue a credit to the card used for the new booking This offer is valid until March 16, Mr [redacted] , we appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needs Sincerely, Charlotte [redacted] CheapTickets Customer Relations

Dear [redacted] The Revdex.com has shared your complaint regarding an airline booking My understanding is that you booked an airline reservation for your boyfriend, but later that week when you checked the trip confirmation, you noticed that the ticket was in your nameWhen you contacted our Customer Service line, you were advised there was nothing that could be done On behalf of CheapTickets, I apologize for this inconvenienceWe have reviewed your booking session from October 16thI am attaching a screen shot of both the name page and the confirmation page which shows your name as the travelerDuring the booking session, you must actually change the traveler's name in the box to the name of the person who is flyingThe trip confirmation page also shows that it was your name as the passengerAfter the booking is made, we email a trip confirmation to you so that you may review the detailsIf anything is incorrect, you are able to call us back, and we will do a courtesy cancel, as long as you contact us within hoursSince you did not contact us within this time frame, we are unable to refund or make name changes to the ticket [redacted] , I wish I could provide a more favorable outcomeThank you for reaching out in this matter Sincerely, [redacted] CheapTickets Customer Relations (Booking session for Isabella Koenig.docx)

August 22, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a recent ticketWe understand from the customers complaint he is requesting a full refund of his canceled ticket.Our records indicate on February 1, the customer self-booked two one-way flight reservations on CheapTickets.com for one travelersThe customers departure flight was operated by [redacted] , with flights departing from Raleigh, NC to Las Vegas, NV on March 25, and returning on July 17, 2016.The customers return flights was operated by [redacted] , with flights leaving from Las Vegas, NV to Raleigh, NC on March 28, The customer also purchased a “CheapTickets Flight Protection Basic”.In reviewing Mr [redacted] ’s flights we are able to verify that the customer purchased a roundtrip flight that consisted of two one-way faresThis means both one way tickets are subject to their own rules and restrictionsSince CheapTickets is a third-party booking agency, we must receive authorization from the vendor manager to process a refund or compensation on the customers reservationAs [redacted] was the merchant of record and the company that charged the customer’s credit card, we have to abide by their rules and regulationsBased on the fare rules that the customer agreed to at the time of booking, the tickets were non-refundable with a change penalty fee of $per passenger and ticket would be chargedIn addition, the customer would be responsible for any difference in fare.On August 22, we reached out on Mr [redacted] ’s behalf to request a refund or compensation from the airlines and were advised that the customer was able to utilize the one-way departure ticketFurthermore we were able to verify that Mr [redacted] canceled his return ticket on March 27, directly with [redacted] They advised that the customer was then able to utilize the credit from the canceled ticket and purchase a new reservation.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

Complaint: [redacted] I am rejecting this response because: Though I received their [redacted] refund, the case is not only about the refundWhen I contacted the customer service, different people talked different wayBefore I booked the flight, I called in to consult the refund policy, the person told me "everything is refundable within hours", and ensured me worry-freeHowever the second day when I was about to cancel it, I called in and the person told me the service fee should be charged upon cancellationThis behavior is cheating customers, and I don't know how many customers got cheated by this wayThe refund should not be considered as a courtesy credit at all but just refund since nowhere in their website stated that "a non-refundable service fee applied, but only free cancellation within hours!" so as informed by some of their customer repsIn addition, the person I talked in the second day was really rudeThey cannot just process the refund without any apology, so I request them at least to give me a decent apologyAnd if no one is going to monitor their business seriously, there will be more people cheated by their grey tricksNo more victims please Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2014/11/04) */ Dear Mr[redacted] The Revdex.com has shared your recent correspondence pertaining to the correction of a name associated with an airline ticketI appreciate the opportunity to review your account and respond to your concerns My understanding is that with the Washington-Montreal booking, you realized that your son's last name was not listedYou contacted our Customer Service team to correct this, and they advised the airline would need to authorize thisOn behalf of CheapTickets, I would like to apologize for this inconvenience As this reservation was self- booked and not made through the call center, it is the responsibility of the booking party to ensure all passenger names match what appears on the government issued photo id .The flights that you have booked are code share flights, marketed by [redacted] , but actually flown b [redacted] It is necessary for the airline to authorize a name change since the tickets have already been issuedWe have contacted [redacted] and [redacted] on your behalf, but they have advised they are unable to do soPlease understand that CheapTickets must adhere to the fare rules and restrictions established by the airline carrierWe are unable to waive or authorize name changes, as the ticket was issued by [redacted] , not CheapTicketsThe tickets were issued on October 30, 2014, and at this point they are not able to be voided In order to ensure a smooth travel experience on the day of departure, I would suggest rebooking the second ticket under the correct nameYou can then apply to [redacted] to ask for a refund on the original ticketA refund is not guaranteed and is at the discretion of United Mr[redacted] we thank you for booking with CheapTickets and appreciate your businessPlease let me know if you have any further questions Sincerely, [redacted] CheapTickets Customer Relations

I had to go to the Philippines from Knoxville TNI went last Winter and used [redacted] A round trip ticket was $thenThis fall, I went to book again only this time wanted just a one way ticket [redacted] and [redacted] both wanted $for one way and $round tripI tried other sites with the same quotesI finally found Cheaptickets and not only was the fare just $but the route was much better with half the layover times!! I looked for bad reviews at different sites and forums and the only bad reviews I really saw were is posting that it "looks shady"I guess the word "Cheap" scares peopleMost reviews I read where the people actually tried the service were of a positive natureI booked the flight and right away had my confirmation numbersThe trip went well and I now have my fiance here with me in the statesI am posting this review because I only saw one posted and it was negativeThank you for helping me get my fiance, I hope this post helps someone else in need!!

Complaint: 11539506Enjoy my money and my mom's moneyUnbelievableTotal crooks! I am rejecting this response because: Sincerely, Tracy [redacted]

Complaint: [redacted] I am rejecting this response because:As previously stated, a CheapTickets.com representative did attempt to contact me via phone on May 25th, I was not able to answer the call and the representative left a voicemail This voicemail did not leave any phone number or any other way to contact them, nor did it offer any sort of resolution The representative simply stated that they were attempting to contact me regarding this complaint No other information was given.After reviewing my step-by-step booking process, I am able to confirm that I did not book a connecting flight in Washington D.C., as CheapTickets.com has stated Sincerely, [redacted]

Complaint: I am rejecting this response because: I do not see any response from Cheaptickets to my compliantI need more clarification to this responseYour help is truly appreciated Sincerely, Minerva [redacted]

This company is horrible to work withI purchased my tickets online and the total came up to $for airline tickets, when I hit "Book Now" it said the trip had been booked and the total was $2043.60!! Nowhere did it ever say there would be more fees! So I immediately called them and they cancelled it for meThe representative told me several times that the money would be available immediately (because I needed to purchase the tickets that night) Well, guess what? It won't be available for 3-business days! So now, I don't have money to book my tripI've been on the phone with them for hours and counting nowThey have hung up on me once, and now I am on hold because there is an hour wait for a supervisor and there is absolutely nobody in the office that is above these repsI don't know what to do nowI've never had this much frustration dealing with a companyeverI will NEVER use cheaptickets.com again

Initial Business Response / [redacted] (1000, 5, 2015/01/27) */ Dear Mr[redacted] The Revdex.com has shared your recent correspondence pertaining to the possible refund of a ticket due to illnessI appreciate the opportunity to review your account and respond to your concerns From your complaint, you booked tickets on September 1, for travel on September 20, for yourself and your grandsonOn the date of departure, you needed to cancel the ticket for your grandson, due to illnessYou contacted the airline, [redacted] who advised to contact CheapTicketsUpon contacting CheapTickets to process the refund, the matter became worseFurthermore; your perception of CheapTickets has become discontented due to the service you have received Mr[redacted] I do understand your concern in this matter; travel can be a hectic experience, and CheapTickets does try to meet the expectations of our customers with terms and conditions associated with ticket bookings along with knowledgeable and comprehensible staff With a goal of being fair with all customers, airlines have developed uniform guidelines in applying their tariffs and fare restrictions, and there are generally no exceptions granted to these guidelines As a travel agency, CheapTickets is required to apply the applicable airline fare rules at the exact moment of your purchaseThe ticket was sold with the understanding that the fare was non-refundable and certain restrictions applyIn reviewing the fare rules, the airlines, [redacted] and US Airways have no provisions regarding medical and or hospitalization for refunds The ticket should have been canceled either by the airline at the airport, via the CheapTickets website or the airlines' website prior to the departure timeIf a passenger does not utilize the outbound segment of the ticket, and no prior notification is given to the change flights or datesThe ticket becomes void, including the return portion Currently, the ticket and or credit have no value According to our records, the first contact regarding the issue was on September 26, Please understand CheapTickets is only a purveyor of tickets for airline carriers we display on our siteThis entire fare was paid to the respected airline, and CheapTickets is required to adhere to all the airline's rules and restrictionsWhile I recognize your disappointment and regret any inconvenience this may have caused, please understand that all travel agencies are required to follow the rules of the carrier Nevertheless, I do understand your point; due to the circumstances along with the delay; CheapTickets will honor your request for a partial refund The value of the ticket was $337.66; if the ticket was canceled, the airline [redacted] would have charged a $exchange fee to use the credit which was valid until September 1, Therefore; CheapTickets will process a refund in the amount of $This is the amount of the ticket after the airline imposed feeThis will process today, January 27, to the card ending in Please allow 3-days for the credit to appear on the statementThis will appear as a CheapTickets credit, not [redacted] This, however, is all the compensation which CheapTickets will offer We take our customers' comments very seriously, and I thank you for your honest feedback albeit the result was not what you were expecting Mr[redacted] I understand this may not have been the answer you were looking for; however, we hope this explanation clarifies the reason CheapTickets will not refund the amount desired of $ Sincerely, [redacted] CheapTickets Customer Relations