CheapTickets.com

October 31, 2017
 
Revdex.com
Complaint Department – CheapTickets.com
 
Re: CheapTickets Case #: O-[redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact CheapTickets.com regarding an issue from our customer.  We appreciate the...

Revdex.com allowing us to address the comments and concerns which have been brought to our attention. CheapTickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
CheapTickets.com is responding to the consumer complaint from Sabrina [redacted] (Revdex.com case number [redacted]) regarding the customer service issues.
 
Upon researching the customer’s complaint, we were unable to find any account or itinerary related to the information stated in the complaint provided by Ms. [redacted]. Please provide the full itinerary number and or other email address used to book the reservation for further research.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Angel [redacted]
Corporate Customer Service

April 30, 2018 Revdex.com Chicago and Norther Illinois Complaint DepartmentRE: Cheap Tickets Case O-[redacted]Dear Revdex.com, Thank you for taking the time to contact Cheap Tickets regarding an issue from our customer.  We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to our attention. Cheap Tickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Cheap Tickets is responding to the consumer complaint from Francine [redacted] (Revdex.com case number [redacted]) regarding a hotel. We understand Francine [redacted] is requesting a refund.Our records show that Francine [redacted], or a person authorized for her account, booked an itinerary for two passengers with combined one-way flights with Egypt Air traveling from Cairo to Sharm El Sheikh on February 9, 2018, and returning on February 18, 2018, and a Standard Twin Room, Pool View for nine nights with Corral Hills Resort, checking in on February 9, 2018 for $728.83.On March 11, 2018 our customer contacted us requesting a refund due to dissatisfaction with the quality and cleanliness of the room during the stay. Pictures were provided. Our customer continued to contact us by phone requesting a refund.We contacted the hotel by phone and spoke to their Front Desk. They provided an email address where we could send requests. We sent the customer’s request for a refund and their pictures along to the hotel but have not received a reply. According to the standard policy of the reservation, nights which have been used are nonrefundable, and cannot be refunded without permission from the hotel.Cheap Tickets is a third-party website that offers travel products from vendors such as hotels. The policies for the items come from the vendors and we are unable to change or override them. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Denise [redacted]Corporate Customer Service

January 7, 2018
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: CheapTickets Case #: O-147810
 
Dear Revdex.com,
 
Thank you for taking the time to contact CheapTickets,Com. regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  CheapTickets, Com. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
CheapTickets Com. is responding to the consumer complaint from Lawrence P [redacted] (Revdex.com case number [redacted]) regarding an insurance claim question.
 
Our records reflect on November 11, 2017 Mr. [redacted] accessed CheapTickets Com and self-booked itinerary #7308825861108 for a nonrefundable flight aboard United Airlines departing November 21, 2017 from Newark, NJ to Detroit, MI, returning November 27, 20917.  The flight Mr. [redacted] chose had the following fare rules set by United Airlines and accepted by the passenger, buy completing the booking:
 
CANCELLATIONS
 
    TICKET IS NON-REFUNDABLE.
    WAIVED FOR SCHEDULE CHANGE.
         NOTE -
          --
               TAX/CHARGE - US/ZP/XF - WILL NOT BE
             REFUNDED ON NON-REFUNDABLE FARE TICKETS
          --
          A.  WHOLLY UNUSED TICKET -
          --
          A WHOLLY UNUSED TICKET MAY BE APPLIED TOWARD THE
          PURCHASE OF MOST DOMESTIC OR INTERNATIONAL FARES/
          EXCLUSIONS APPLY / TICKET PRICED AT -CURRENT-
          FARE LEVELS FOLLOWING ALL FARE RULE PROVISIONS.
          --
          ORIGINAL RESERVATIONS OF WHOLLY UNUSED TICKET MUST
          BE CANCELLED PRIOR TO ORIGINALLY SCHEDULED FLIGHT
          OR TICKET HAS NO VALUE.
          --
          WHOLLY UNUSED TICKET MUST BE EXCHANGED NO LATER
          THAN ONE YEAR / 365 DAYS / OF THE ORIGINAL TICKET
          ISSUE DATE OR TICKET HAS NO VALUE.
       
 
In addition, Mr. [redacted] chose a travel protection policy issued by AIG /Travel Guard, an independent contractor, with the following Terms and Conditions, available prior to purchase, in regards to cancellation:
 
New York Residents Policy Terms and conditions
https://webservices.travelguard.com/Product/FileRetrieval.aspx?CountryCode=US&am...⇄ /> Part A - TRAVEL PROTECTION
TRIP CANCELLATION/TRIP INTERRUPTION
The Insurer will pay a benefit, up to the maximum shown on the
Schedule of Coverages and Services, if the Insured is prevented
from or unable to continue taking his/her Trip due to the following
Unforeseen events:
(a) Sickness, Accidental Injury or death of the Insured, Traveling
Companion, Family Member or Business Partner; which results
in medically imposed restrictions as certified by a Physician at
the time of Loss preventing your continued participation in the
Trip.
(b) The Insured and/or Traveling Companion being hijacked,
quarantined, required to serve on a jury, subpoenaed, required
to appear as a witness in a legal action, provided the Insured
or a Traveling Companion is not a party to the legal action or
appearing as a law enforcement officer, or having his/her
prcomipal place of residence made uninhabitable by fire, flood,
or other Natural Disaster.
(c) The Insured or Traveling Companion being directly involved in
a traffic Accident substantiated by a police report, while en
route to departure.
(d) An Insured is terminated, or laid off from employment subject
to one year of continuous employment at the place of
employment where terminated.
Trip Cancellation: The Insurer will reimburse the Insured for the
following:
(a) non-refundable cancellation charges imposed by the Travel
Suppliers.
Trip Interruption:
(a) additional transportation expenses comurred by the Insured.
LIMITATIONS AND EXCLUSIONS
The following exclusions apply to Part A.
This plan does not cover any loss caused by or resulting from:
1. war, invasion, acts of foreign enemies, hostilities between
nations (whether declared or not), civil war;
2. participation in any military maneuver or training exercise;
3. piloting or learning to pilot or acting as a member of the crew
of any aircraft;
4. mental or emotional disorders, unless hospitalized;
5. being under the influence of drugs or intoxicants, unless
prescribed by a Physician;
6. commission or the attempt to commit a criminal act;
7. any non-emergency treatment or surgery, routine physical
examinations, hearing aids, eye glasses, or contact lenses;
8. pregnancy and childbirth (except for Complications of
pregnancy);
9. traveling for the purpose of securing medical treatment;
10. Injury or Sickness when traveling against the advice of a
Physician;
11. a Loss that results from an illness, disease, or other
condition, event or circumstance which occurs at a time when
the coverage is not in effect for an Insured
For additional information about the plan, call:
USA………1.855.266.4973
International.………1.516.342.4503
Email [email protected]
 
 
Mr. [redacted] cancelled his flights and has been requesting that CheapTickets refund him in full for his cancelled flights. 
 
CheapTickets.com serves only as a third party booking intermediary and does not own or operate any travel related services.  We must abide by the terms and decisions of the vendors who offer their services through our site.  When Mr. [redacted] chose to book with ChaepTickets, he also agreed to our stated Terms of Use which provides, in part:
 
Terms of Use:  https://www.cheaptickets.com/p/info-other/legal.htm#bargainfares
 
Welcome to CheapTickets! Please read these Terms and Conditions of Use ("Terms") carefully before using or obtaining any content, products, or services through our Websites (defined below), mobile applications or other online products and services, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in court. Access to and use of the Services (defined below) is subject to acceptance of these Terms. You should also read our Privacy Policy, which also governs your use of the Services, and is incorporated by reference into this Agreement. By accessing, using or obtaining any content, products, or services through the Services, you agree to be bound by these Terms. If you do not accept all of these Terms, then please do not use the Services.
 
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of CheapTickets. CheapTickets is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. CheapTickets has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
 
As Mr. [redacted] self-booked non-refundable tickets, CheapTickets.com cannot agree to provide a refund of his cancelled flights.  In addition, the travel protection plan he chose is through an independent company and the terms and conditions of the policy are set by that company.  As he has been advised, he will need to contact travel Guard to discuss any options for refund through this policy.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne [redacted] 
Tier 3 Corporate Customer Service

Initial Business Response /* (1000, 5, 2015/07/20) */
Dear Mr[redacted]
The Revdex.com has shared your recent correspondence pertaining to the rate increase of your airline ticket during the booking process. I appreciate the opportunity to review your account and respond to your...

concerns.
Please know that CheapTickets is dedicated to making every customer experience a great experience. We do understand that it is frustrating if you see a price on a reservation that you would like to confirm, and it becomes unavailable. Inventory available on CheapTickets is also available to other travel agencies and airlines. There are millions of customers shopping throughout the day and since airline rates are based on availability, this can make rates increase very quickly with little or no notice.
Please let me explain in more detail how this can occur. As an online travel agency, airlines send CheapTickets inventory available for most every flight that they have to offer. Our site is updated several times daily with new information received. Once a fare is no longer available the website is designed to offer the next available price. If the next price available was not sent, the website will advise you that this price is no longer available and will not give another option.
Mr. [redacted] please be assured that CheapTickets' goal, as a website, is to be able to offer the lowest prices possible to our customers. Offering lower prices to customers is what benefits CheapTickets as a company, not offering higher prices that a customer may not be able to purchase.
Mr. [redacted] we do regret your disappointment in our services, but we do hope that we have the opportunity to serve you again in the future.
Sincerely,
[redacted]
CheapTickets Customer Relations
Chicago, IL

March 23, 2017
 
Revdex.com
Complaint Department – CheapTickets.com
 
Re: CheapTickets Case #: [redacted]
*
Dear Revdex.com,
 
Thank you for taking the time to contact CheapTickets.com regarding an issue from our customer.  We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention. CheapTickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
CheapTickets.com is responding to the consumer complaint from Emmanuel [redacted] (Revdex.com case number [redacted]) regarding the customer service issues.
 
Upon researching the customer’s complaint, we were unable to find any account or itinerary related to the information stated in the complaint provided by Mr. [redacted]. Please provide the full itinerary number and or other email address used to book the reservation for further research.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Angel [redacted]
Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is ok to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It doesn't solve my problem at all. I am still out $139.59.  
Sincerely,
Jade [redacted]

January 27, 2017
 
Revdex.com
Complaint Department – CheapTickets.com
 
Re: CheapTickets Case #: O-[redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact CheapTickets.com regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. CheapTickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
CheapTickets.com is responding to the consumer complaint from [redacted]-[redacted] (Revdex.com case number [redacted]) regarding a refund request.
 
Our records show on November 26, 2016, Ms. [redacted]-[redacted] self-booked a pay later hotel reservation via itinerary #[redacted] for a total of $96.13. We understand from Ms. [redacted]-[redacted] complaint, she called the hotel to cancel the reservation as it was stated in her confirmation email prior to the penalty period. The customer stated the hotel advised her to contact [redacted] which was not the booking agency she used, the booking was never canceled and she was fully charged for it. Ms. [redacted]-[redacted] also stated after contacting Cheaptickets for assistance no proper resolution was provided. The customer is requesting a refund of the amount paid for the reservation due to incorrect information provided by the hotel and Cheaptickets.
Cheaptickets regrets that an unauthorized charge was made to Ms. [redacted]-[redacted] credit card for the canceled hotel reservation booked on our website. At this time, we are requesting for the customer to submit a copy of the bank statements showing the charge made by the hotel. The customer may submit the information through the complaint submission on the Revdex.com website. Upon receipt of this information we will further assist her with processing a refund of the amount paid for the reservation and resolve this issue.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
[redacted]
Corporate Customer Service

Complaint: [redacted]
I am rejecting this response because:This company bills itself as a TRAVEL SERVICE, when in fact they only advertise for other companies. Eeryone should know that they only process credit card payments and you should deal direct with any of their Vendors. 
Sincerely,
James [redacted]

February 13, 2018 Revdex.com Chicago and Norther Illinois Complaint DepartmentRE: Cheap Tickets Case O-Dear Revdex.com, Thank you for taking the time to contact Cheap Tickets regarding an issue from our customer.  We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to our attention. Cheap Tickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Cheap Tickets is responding to the consumer complaint from Guyana [redacted] (Revdex.com case number [redacted]) regarding a package. We understand Guyana [redacted] is asking for a refund of $7000.00.Our records show a package for three adults was purchased on August 27, 2017 by Guyana [redacted] or a person authorized for her account that included roundtrip flights with [redacted] Airways traveling from Yerevan to Male on September 1, 2017, and returning on September 5, 2017, a Deluxe Room for four nights with the Sheraton Maldives Full Moon Resort & Spa for check-in on September 1, 2017, and Package Protection Plan coverage with [redacted], for $4740.24.Cheap Tickets is a third party booking site that provides travel items for sale from our vendors. The policies, terms and fare rules of those items are provided by the vendors and we are unable to change them. At the time of purchase, we reviewed the information with our customer and provided it for further review at the customer’s convenience from their online itinerary and email confirmation. The fare rules of the flights included:• Tickets are nonrefundable.• For changes a fee of $85.00 is charged per ticket plus any fare difference. In the case of No Show the fee charged is $170.00 per ticket instead.The hotel’s Change and Cancel Policy advises, “This reservation is non-refundable and cannot be canceled or changed.” The property further advised of additional charges for rollaway beds, airport shuttle, boat transfers, buffet breakfast, and advises that the list provided may not be comprehensive.The insurance company provides limited coverage for some benefits. Claims must be filed to the insurance company for approval. Coverage includes:• Post-Departure Trip Interruption Benefit, up to the amount in the Schedule, if due to your, an Immediate Family Member’s, Traveling Companion’s, or Business Partner’s, Sickness, Injury or death or Other Covered Events as defined…• Medical Expense/Emergency Assistance Benefits: up to the amount on the Schedule, for the following Covered Expenses incurred by [the covered person] (as described in the terms)• Contact information for [redacted] was provided should for questions/inquiries, filing claims, and 24-hour emergency service, and is available from the itineraryWe received a call from our customer on September 1, 2017, inquiring about making an exchange of their ticket. The policy was provided from the terms above. Our customer chose not to make a change during that call. We didn’t receive a call back to make any changes, or for assistance during the rest of time that the travel was scheduled.We received a call from our customer on January 26, 2018, requesting a refund of the entire package due to dissatisfaction with the hotel, with the main issues being bug bites and a missing hotel amenity. We advocated for our customer and followed up with the hotel multiple times. A refund wasn’t offered to us from the hotel. We emailed our customer to make them aware. As a gesture of good will, Cheap Tickets provided a coupon worth up to $75.00 towards a hotel or hotel package booked in their account within 12 months. We want our customers to be aware that we can advocate for them during travel as well. If they are unable to resolve an issue with a hotel, we will call the hotel to try to prevent the issue from becoming a problem with their stay. We regret to hear our customer was dissatisfied with their trip and that it wasn’t as they expected. Regarding their billing request for a refund of the package, we will be unable to refund any part of the package, or provide any other compensation, because the necessary terms and policies were provided prior to travel for our customer to be aware of what they would or wouldn’t be able to do.  We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Denise [redacted]Corporate Customer Service

Dear Mr. [redacted],
The Revdex.com has shared your recent complaint regarding a package
booking. My understanding is that you were not aware that the resort had an extra
fee that was not included in the original total. You are stating that the confirmation
for the booking had stated,...

"taxes and fees included."
On behalf of CheapTickets, I apologize for the confusion. If you can please respond and
give me the CheapTickets record locater confirmation for your booking, as well as the email
address on the CheapTickets account that the booking was made in, I will investigate and
get back to you.
Thank you for reaching out to us in this matter.
Sincerely,
[redacted]
CheapTickets Customer Relations

Dear Eboni, The Revdex.com has shared your recent correspondence with CheapTickets so that we may assist you further. It is my understanding that you booked a reservation on our website; then called to have the credit from a canceled trip applied to that booking. You are upset because...

you found this could not be done. I appreciate the opportunity to review your account, and respond to your concerns. On behalf of CheapTickets, I sincerely apologize for the disappointing experience, and the inconvenience this has caused. Please know in order to use a credit from a canceled trip; you must call CheapTickets and have them book the new reservation; so they can apply the credit. Once you have made a reservation online; there is no way to go back and apply the credit, as this is considered a new booking.   You still have a future credit on [redacted] Airlines in the amount of $146.60. When you are ready to rebook; you will need to contact our customer service department. You will be responsible for the airline penalty fee of $90, plus any additional fare. The credit has to be used by the same passenger, and on the same airline.   However, the reservation for the [redacted] Airlines portion of the itinerary has a $200.00 change, plus any fare difference. As the original booking amount was for $119.60, the change fee is greater than the ticket value; therefore, this ticket no longer has any value.   Eboni, in order to provide our customers with the best possible fare rates and availability, Cheap Tickets offers Combined One Way fare flight reservations. These reservations include two one way flight reservations priced together on one itinerary. At the time of booking the customer is advised that they will have two separate flight reservations, and each will have their own separate set of terms and conditions and separate change fees from each of the airlines.   Cheap Tickets, as a travel agency, serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers.  Each airline has its own specific set of policies and procedures, as does each ticket purchased or package reserved.    [redacted] Airlines and [redacted] Airways were the operating carriers and merchants of record. You were charged by each airline directly, not CheapTickets. The change fees and increases in airfare are set and also collected by the airline. We hope you understand that we must abide by the terms and conditions set forth by airlines.    During the booking process, we make every effort to ensure that our customers have a clear understanding of their selections, and of the terms and conditions associated with the travel items they are purchasing. We provide your selection details on several pages for your review, including the final payment screen. When acting as their own travel agent it is each customer’s responsibility to review the details of their itinerary prior to finalizing any reservation.   Eboni, unfortunately, we are unable to offer a refund on a non-refundable ticket that the terms and conditions were advised correctly. We appreciate your business, and we hope to have an opportunity to serve you in the future.   Sincerely,   Jeanna [redacted] CheapTickets Customer Relations Chicago, IL

Complaint Department     Re: CheapTickets Case #: O-[redacted]     Dear Revdex.com,     Thank you for forwarding the Revdex.com consumer rebuttal from Ana [redacted].  We regret to hear Ms. [redacted] did not accept our response and/or resolution offered.   As previously advised, on August 14, 2017, the emailed confirmation that was sent to the customer on April 6, 2017, the confirmation advised the customer that the tickets were not yet confirmed and that may take up to 24 hours. There was a link that was provided to the customer on the confirmation for the customer to review the status of the tickets; which disclosed that the tickets were booked and ticketed.   The customer did not contacted CheapTickets to cancel the reservation within the timeframe.  The flight reservation cancellation timeframe with CheapTickets is within 24-hours after the booking.   CheapTickets contacted [redacted] Airlines, who advised that the customer was tagged as a no-show and that the tickets have no value. CheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers. [redacted] Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not CheapTickets. We must adhere to the airline’s policies   Based on the above, CheapTickets is unable to honor the refund request. CheapTickets request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further. We thank you for allowing us to address this matter further.     Sincerely,   Delia [redacted] Corporate Customer Service

Initial Business Response /* (1000, 9, 2015/07/01) */
Dear Ms. [redacted],
The Revdex.com has shared your recent correspondence pertaining to a full refund of a package booked via the website. I appreciate the opportunity to review your account and respond to your concerns.
From your...

complaint, an air, hotel and car were booked as a package on May 23, 2015 for travel on May 25, 2015. Due to a payment processing error, the package was canceled and a full refund was provided. This, however, was not the case. You are asking CheapTickets to honor the cancellation policy for the full refund as you had every intention of traveling. Furthermore; your perception of CheapTickets has become discontented due to the service you have received.
Ms. [redacted], I do understand your frustration in this matter; travel can be a hectic experience, and CheapTickets does try to meet the expectations of our customers with terms and conditions associated with ticket bookings.
Upon review of the documentation; the total amount of the package was $2103.80. Every component of a package has varying policies.
The airline component was fully refunded including the service fee; the airline ticket was $1626.40, and the service fee was $13.98 for a total of $1640.38.
The car portion of the package was only a reservation; no payment was taken for the car as this was an estimate, and the agency would collect all funds regarding the car at the time of return.
The hotel amount was $427.42. The hotel had a cancellation policy of "Cancellations or changes made within 2 days prior to 4:00 PM local hotel time on the day of arrival are subject to a $141.72 charge. Cancellations or changes made after 4:00 PM local hotel time on the day of arrival are subject to a 100% charge."
CheapTickets offers two types of hotel rate options on our website, retail rates and prepaid rates. The retail rates may be higher, but have fewer restrictions and far more lenient cancellation policies. The prepaid rates may offer substantial savings for those who are able to abide by the more restrictive conditions which accompany these lower rates. These rates must be prepaid, have stricter cancellation policies, and are based on specific dates of stay.
As the cancellation was made after the deadline, the hotel was refunded in the amount of $328.90. The remaining amount of $98.52 was retained by the hotel.
Nevertheless, I do understand your point; as the package was canceled due to a system error, you should not be penalized for the refund.
CheapTickets will process the remaining amount of $98.52 to the card ending in [redacted] This will process today, July 1, 2015. Please allow 3 to 5 days for the credit to appear on the statement. This will appear as a CheapTickets credit, not the hotel.
Therefore, the total amount of the package has been refunded.
We take our customers' comments very seriously, and I thank you for your honest feedback.
Ms. [redacted], we thank you for bringing this matter to our attention. Your business is truly valued, and we hope you will provide us with a future opportunity to serve you with your travel planning needs.
Sincerely,
[redacted]
CheapTickets Customer Relations
Initial Consumer Rebuttal /* (2000, 11, 2015/07/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

July 4, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]). We understand from Ms. [redacted] complaint she requesting a $25 voucher.Our records reflect that on June 15, 2016 the customer self-booked a round trip flight reservation on CheapTickets.com in a guest account. The flight reservation was for one traveler and operated by United, with flights departing from San Francisco, CA to Orange County, CA on June 28, 2016 and returning on August 1, 2016.We have confirmed that the customer called Orbitz customer service due to being unable to gain $30 worth of CheapCash to use on her future reservations. Per the CheapCash Promotional Program Terms & Conditions, The CheapCash promotional program is offered only to registered users of CheapTickets.com. Due to Ms. [redacted] flight reservation being booked in a guest account she was not eligible to gain CheapCash. During the call our agent created Ms. [redacted] a permanent account and issued a $25 coupon in the account. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

April 29, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a recent ticket. We understand from the customers complaint he is unhappy about the charges sustained after canceling the ticket. On April 29, 2016, we attempted to contact Mr. [redacted] to acknowledge receipt of the Revdex.com complaint but were but were unable to reach the customer.Our records indicate on March 1, 2016 the customer self-booked a round trip flight reservation on CheapTickets.com. The flight reservation was for two travelers and operated by [redacted] Airlines, with flights departing from Sab Antonio, TX to New York, New York on March 21, 2016 and returning on March 26, 2016.We can confirm that Mr. [redacted] utilized the self-service tool on CheapTickets.com on March 1, 2016, to cancel the reservation. Since the flights were successfully voided the same day of purchase, the authorization of $688.40 should have been released back to the customers card. These authorizations typically release within 24-48 hours. We recommend that Mr. [redacted] contact his bank for more information regarding these authorizations and timeframes for their release. CheapTickets regrets any inconvenience the customer encountered, however, we are unable to honor his request for a refund or compensation.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]

October 10, 2017 Revdex.com Cheap Tickets Complaint Department   Re: [redacted] Case #: O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Cheap Tickets regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Cheap Tickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Cheap Tickets is responding to the consumer complaint from Yi ** (Revdex.com case number [redacted]) regarding a flight. We understand Mr/Ms. ** is inquiring about a flight credit for a previously cancelled reservation.   We researched this matter further and our records show a flight reservation booked November 25, 2015 for travel on December 2, 2015. Departing from Beijing to Chicago on [redacted] Airlines; regrettably credits with the airlines are only good for 1 year from the date of issue or from the date of travel in any case the tickets have since expired and have no remaining value.   We regret our response couldn’t be more favorable in this matter. Please note that Cheap Tickets serves as a third-party intermediary with travel providers such as hotels, car rental agencies, and airlines, and is subject to the rules and restrictions of those providers. [redacted] Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. We hope you understand that we must adhere to the rules and regulations of the air carrier, including their cancellation and refund policies.     We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Kiki [redacted] Corporate Customer Service

September 12, 2017   Revdex.com Alaska, Oregon & Western Washington Complaint Department   Dear Revdex.com, Thank you for taking the time to contact [redacted], Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. [redacted], Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Upon reviewing your account history, we show that Ms. [redacted] bookings were canceled and the $14.98 booking fee was not refunded. We apologize for this inconvenience. On September 12, 2017, we processed two refunds of $14.98 to Ms. [redacted] original form of payment. Refunds like this usually take between 3-7 business days to post. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Marlon Johnson Corporate Correspondence Team

June 26, 2017Revdex.comComplaint Department – CheapTickets.com Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our...

attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from Anthony [redacted] (Revdex.com case number [redacted]) regarding a recent ticket purchase. We understand from Mr. [redacted] complaint he is requesting a refund for a reservation.Upon further research, we are unable to locate an CheapTickets.com account related to Mr. [redacted] complaint. We respectfully request that Mr. [redacted] provide us with an email address used to book the reservation and the itinerary number. The requested information will enable us to appropriately address his concerns.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Hayden [redacted]Tier 3 Customer Service

December 29, 2017 Revdex.com Cheaptickets – Alaska, Oregon & Western Washington Complaint Department Re: Cheaptickets Case #: O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Cheaptickets regarding an issue from our customer. We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention. Cheaptickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Cheaptickets is responding to the consumer complaint from Krystal [redacted] (Revdex.com complaint # [redacted]) regarding the customers refund request. Our records show on October 16th, 2017, Ms. [redacted] self-booked a Cheaptickets.com hotel reservation via booking number [redacted], with travel date commencing on December 23rd, 2017. The checkout date was scheduled for December 31st. The total amount of the booking was $607.67USD. We understand from Ms. [redacted]’s complaint, she contacted Expedia on December 05, 2017, and asked if she could cancel the reservation and be fully refunded. The reservation the customer booked was a non-refundable reservation. In this type of case we contact the hotel to ask if they would authorize a refund for the hotel reservation. The authorizing manager at the hotel was not available until December 9th at which point Ms. [redacted] was informed that no refund had been authorized to be refunded. Ms. [redacted] no longer contacted Cheaptickets to inquire regarding the decision made by the hotel. Ms. Pongrats is now requesting a full refund from Cheaptickets since the hotel did not authorize a refund. In reviewing the customer’s reservation, we have confirmed that the reservation was already in penalty when the booking was made. This is a normal process which means that if the reservation is non-refundable, and the customer agrees to book, then they understand they are not going to receive a refund for any reason. In the future we do suggest Ms. [redacted] books a refundable reservation in case any changes need to be made to her reservation. As you may know, Expedia.com acts as an independent agent for reservations for airlines, car rental companies, and hotels. We are unable to provide a refund without authorization from the hotel. We have further researched Ms. [redacted]’s complaint, and after giving the matter our full consideration we are unable to honor Ms. [redacted]’s request. Cheaptickets must abide by the terms and conditions agreed to at the time of booking and as a result, Cheaptickets is unable to issue a refund. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel [redacted] Tier 3 Customer Service