CheapTickets.com

Dear Huma,   The Revdex.com has shared with us your correspondence regarding your recent experience with [redacted]. It is my understanding that you are upset that the seat you selected for your trip to and from Maui were not confirmed. Also, when you arrived at the [redacted]...

[redacted] the room you were originally given only had 3 beds instead of 4 that you had booked. I appreciate the opportunity to review your account, and respond to you.   On behalf of CheapTickets, I would like to apologize for any frustration and inconvenience this has caused you.   Please know, during the booking process on the CheapTickets site, most airlines do provide us with a seat map so our customers can request the seat they prefer. However, these are requests, and can only be confirmed by the airlines directly. When you selected a seat on the seat map available on our site, we sent the request to [redacted] for them to confirm or deny; unfortunately, in this case it seems that they did not confirm the seat requests you had made.   Huma, I have contacted the [redacted] and they have advised that while you selected a room type with a description of a king bed, 2 twin beds, and a sofa bed, they did initially provide you with a room that only had a king bed, queen bed, and a sofa bed. Please understand all room descriptions are provided to us by the property directly and this is the information that was sent to the hotel when you confirmed your booking.   Nevertheless, when we do learn situations like this, CheapTickets takes immediate action to prevent any unfavorable experiences for our customers.  In this case, I have notified the appropriate parties of your complaint and the issue is currently under review.  Our hope is that this valued criticism will allow them the opportunity to make improvements where necessary and therefore, modify how their property is presented to the public.  We thank you for bringing this to our attention.   Furthermore, as a gesture of goodwill, CheapTickets would like to offer you a $200 future travel voucher on your next CheapTickets.com booking.  Our future travel voucher is meant to emphasize our commitment to you and we remain hopeful you will continue using CheapTickets for your travel planning needs.   Here are the instructions for the future travel voucher:   When you make your next booking on CheapTickets.com, please forward a copy of the CheapTickets Travel Document email to us at [email protected].  Please reference case number 5634131 and my letter offering the $200 future travel voucher in your request.  CheapTickets will then issue a credit to the card used for the new booking.  This offer is valid for one year from the date of this letter, until January 19, 2017.   Huma, we appreciate your business and do hope you will continue to use [redacted] in the future for your travel needs.   Sincerely, Shalon [redacted] CheapTickets Customer Relations Chicago, IL

April 11, 2017Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets.com Case #: [redacted]Dear Revdex.com,Thank you for taking the time to contact CheapTickets.com regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. CheapTickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. CheapTickets.com is responding to the consumer complaint from Nichole [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation. We understand from Ms. [redacted]’s complaint she is requesting a refund of her hotel reservation.Our records indicate on March 12, 2017 the customer self-booked a package reservation for two travelers using CheapTickets’ website. The customer purchased a three night hotel reservation at Grand Bahia Principe Punta Cana - All Inclusive, checking in on March 16, 2017, and checking out on March 20, 2017. The customers round trip flights were operated by American Airlines, departing from Cleveland, OH to Punta Cana on March 16, 2017, and returning on March 20, 2017.Per the customers complaint we understand that she was unhappy with the cleanliness at the hotel along with the meal options provided. We understand that the customer was only able to eat at the restaurant once during her three night reservation. Per the hotels policy’s that were displayed on the hotels page on CheapTickets.com “Limited gourmet or à la carte dining” also “All reservations include 3 free dinners, per week of stay, in any of the à la carte theme restaurants.”CheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. On April 11, 2017 CheapTickets contacted the property and spoke to the manager. He advised that due to the guests only booking a three night stay they were entitled to one à la carte meal and full access to the buffet. As the customer utilized their full reservation the hotel has denied the request for a full refund.We sincerely regret that we are unable to offer a more satisfactory response or resolution to Ms. [redacted]’s concern. At CheapTickets.com we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of us. However we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customers. We are not trying to discharge ourselves from any responsibility; we only want to convey that we were able to provide Ms. [redacted] with the necessary information related to her hotel purchase before our system asked her to complete the reservation online.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden [redacted]Tier 3 Customer Service

January 31, 2017
 
Revdex.com
Complaint Department – CheapTickets.com
 
Re: CheapTickets Case #: O-[redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact CheapTickets.com regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. CheapTickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
CheapTickets.com is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding the refund and exchange issues.
 
Our records show on October 2, 2016, Mr. [redacted] self-booked a pay later hotel reservation via itinerary #[redacted] with a check-in date of October 7, 2016 for a total of $135.40. We understand from Mr. [redacted] complaint, the pay later reservation was automatically charged and after contacting customer support he was promised a $25 credit but have yet to receive it. The customer is requesting for the credit to be honored.
Cheaptickets regrets that an unauthorized charge was made to Mr. [redacted] card prior to the check-in date. We do regret any inconvenience he also encountered in resolving this matter. On January 31, 2017 a $25.00 CheapCash credit was placed on the customer’s permanent account. As a credit has been given to the customer and the issue has been resolved to Mr. [redacted] desired outcome, Cheaptickets considers this matter closed.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
[redacted]
Corporate Customer Service

Complaint: [redacted]
I am rejecting this response because:It's poor customer service and relations and I, nor anyone else I know will ever purchase anything from cheaptickets.com anymore. I will spread the word. 
Sincerely,
David [redacted]

October 19, 2017   Revdex.com Chicago & N. Illinois Complaint Department   Re: Cheap Tickets Case: O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Cheap Tickets regarding an issue from our customer. We appreciate the Revdex.com allowing us to address...

the comments and concerns which have been brought to our attention. Cheap Tickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Our records reflect that on August 23, 2017, Mr. [redacted] booked three combined one-way flights from San Antonio, Texas to Atlanta, Georgia departing October 5, 2017 and returning on October 10, 2017. We understand from Mr. [redacted]’s complaint, the flights that he booked did not exist. He stated that he contacted Cheap Tickets and was told that this was not our issue. He is asking for $550.00 but, did not elaborate. We researched Mr. [redacted]’s complaint by contacting the merchant of record, [redacted] Airlines to inquire what transpired as we did not have access to the record. [redacted] Airlines is the company who charged for the tickets and determine the policy related to them. We were informed by the airline that the customer initiated a voluntary schedule change that charged the return date from October 10, 2017 to October 11, 2017. According to [redacted], there were no additional costs associated with the change. As we see no error on our end, we are unable to pay out $550.00 that the customer is requesting. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Marlon [redacted] Corporate Correspondence Team

Dear [redacted] The Revdex.com has shared with us your correspondence
regarding your recent experience with CheapTickets. I appreciate the
opportunity to address your concerns regarding the terms and conditions on the
courtesy cancellation service offered on your flight [redacted]...

As a travel agency, some airlines do give us the option
to void a nonrefundable ticket within a specific time period. This is a
courtesy that we make available to our customers; however, the time period is
very strict, and once the time has passed CheapTickets is no longer able to
offer this service. Throughout the booking process, we post a banner of how
long you have to take advantage of this service. When you were booking the
reservation the banner would have advised that you had until 10P CT November 3,
2015 to take advantage of this offer. Unfortunately, as you did not cancel the
reservation within that timeframe all fare rules on the reservation do apply. Per the fare rules placed on the ticket by [redacted] Airlines,
if you do cancel the reservation it is non-refundable; therefore, you would not
receive a refund to your credit card but you would have the amount of the
ticket to use towards a future [redacted] Airlines flight. The new ticket would have
to be rebooked and travel completed by November 2, 2016. Upon rebooking you
will be responsible for a $200 [redacted] Airlines fee, a $75 CheapTickets fee, plus
any difference the airfare. [redacted] we certainly regret to hear of your
disappointment; however, we make every effort to ensure our customers are aware
of the courtesy cancellation time period. We do appreciate your business, and
hope that we have a future opportunity to serve you. Sincerely, [redacted]

July 4, 2017   Revdex.com Chicago, Illinois Complaint Department Re: CheapTickets Case #: [redacted]   Dear Revdex.com,   Thank you for taking the time to contact CheapTickets regarding an issue from our customer.  We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to our attention.  CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.   CheapTickets is responding to the consumer complaint from Rober[redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand Mr. [redacted] is requesting a refund. On July 2, 2017, we received receipt of the Revdex.com complaint.   Our records reflect on June 29, 2017, the customer self-booked a hotel reservation at the Motel 6 Lakeland with a check-in date of June 30, 2017, and check-out date of July 3, 2017, via itinerary number [redacted]. The customer is stating that they did not receive the room type that was original booked.   Upon further researching this matter, we can confirm on June 30, 2017, the customer contacted CheapTickets advising that the hotel did not provide the room type that was booked. The customer requested the refund. CheapTickets contacted the hotel; the hotel could not authorize the refund.   CheapTickets contacted the hotel again on behalf of the customer; the hotel confirmed that the customer did use the reservation that was booked for the dates. The hotel advised that they found no complaints from the customer during their stay and would not authorize the refund.   CheapTickets can confirm that the original room type that was booked was a standard room, 1 queen, accessible.   Please note that CheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers. We do not own or operate any hotels, nor do we set any policies related to refunds. We hope the customer understand that we must adhere to the policies of the hotel in this case. Furthermore, when finalizing the reservation on CheapTickets, the customer agreed to CheapTickets’ Term of Use. The CheapTickets Terms of Use explicitly state as follows:  The carriers, hotels and other suppliers providing travel or other services are independent contractors and not agents or employees of the CheapTickets Companies. CheapTickets  Companies are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death , property damage, or other damages or expenses resulting there form. CheapTickets Companies have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority. In no event shall the CheapTickets Companies, the  CheapTickets Partners and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protect protection statutes, or otherwise, and even if the CheapTickets Companies, the CheapTickets Partners and/or their respective suppliers have been advised of the possibility of such damages.  Based on the above, CheapTickets is unable to honor the refund request.     We thank you for allowing us the opportunity to address the issues that were brought to our attention.      Sincerely,   Delia [redacted] Corporate Customer Service

Dear Ms. [redacted],   Thank you for your follow-up response, and I appreciate the opportunity to address your continued concerns.   Please know that CheapTickets is dedicated to making every customer experience a great experience. We do understand that it is frustrating if you see a price on a reservation that you would like to confirm, and it becomes unavailable. Inventory available on CheapTickets is also available to other travel agencies, airlines and hotels. There are millions of customers shopping throughout the day and since airline and hotel rates are based on availability, this can make rates increase very quickly with little or no notice.   Ms. [redacted], please be assured that CheapTickets’ goal, as a website, is to be able to offer the lowest prices possible to our customers. Offering lower prices to customers is what benefits CheapTickets as a company, not offering higher prices that a customer may not be able to purchase.   Ms. [redacted], we understand this is not the reply you were hoping for, but we are unable to grant your refund request.  Thank you again for the opportunity to address your concerns.   Sincerely,   Luisa [redacted] CheapTickets Customer Relations Chicago, IL

August 10, 2016
Revdex.com
Complaint Department – CheapTickets
Re: CheapTickets Case #: O-[redacted]
 
Dear Revdex.com,
Thank you for taking the time to contact CheapTickets regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention.  CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
CheapTickets is responding to the consumer complaint from Rebecca [redacted] (Revdex.com case number 11576273) regarding flight reservations. We understand the customer is requesting a refund for their flight reservations.
Our records indicate that on July 6, 2016, the customer booked flight reservations – itinerary [redacted] – using the self-service tool on the CheapTickets website. Travel was with [redacted] Airlines, departing August 16, 2016, from Los Angeles, California to Tokyo, Japan, returning August 31, 2016, for one passenger.
Upon further research, we were able to confirm that on July 6, 2016, that CheapTickets emailed the customer to advise that CheapTickets was unable to confirm the customer’s flight reservations and advised that they contact CheapTickets for further assistance. As CheapTickets was unable to obtain a confirmation for the flight reservations, Ms. [redacted]’s credit card was not charged for the booking, only pre-authorization was submitted.
When customers attempt to make online purchases, the vendor’s accounting system will electronically contact their bank or credit card companies’ system, to validate the account is active.  At that time, the bank or card company may place a hold on the amount of funds the customer is attempting to spend, in anticipation of the vendor debiting the account for the purchase.  When a purchase is not completed, and the vendor does not withdraw the funds, the hold is usually released within three business days.  When a customer has several failed attempts to make purchases, this can put a large amount of funds on hold at their bank or card company. 
We regret any inconvenience that may have occurred and would like to assure you that your business is important to us. Despite your recent experience, we encourage you to continue to use CheapTickets for your future travel arrangements. We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting them further with their future travel needs.
If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Nicole [redacted]
Tier 3 Customer Service

July 15, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from Jinrong ** (Revdex.com case number 11533486) regarding a receipt for a package reservation.Our records indicate on April 18, 2016 the customer self-booked a package reservation for three traveler using CheapTickets website. The customer purchased a three night hotel reservation at Graduate Ann Arbor, checking in on June 22, 2016, and checking out on June 25, 2016. The customers round trip flights were operated by United Airlines, departing from Savannah, GA to Detroit, MI on June 22, 2016, and returning on June 25, 2016.From the customers complaint we understand that she is requesting an itemized receipt displaying the cost for the flights and that for the hotel separately. Our records reflect that the customer purchased a specialized package. This package is called a merchant package and are bundled together at a special discounted rate. Due to this we are unable to breakdown the rates per product that was purchased.We sincerely regret that we are unable to offer a more satisfactory response or resolution to Ms. **’s concern. At CheapTickets we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of us. However we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customers. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Hayden [redacted]Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because:I paid for something that I did not receive. Your company did not include details in the terms and conditions.  
Sincerely,
Nichole [redacted]

November 16, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]). We understand from the customers complaint they requesting a refund for a reservation.Our records indicate that on October 30, 2016 the customer self-booked a hotel reservation for six travelers. The customer purchased a three night hotel reservation at [redacted], checking in on November 4, 2016, and checking out on November 7, 2016.As of November 11, 2016 this matter was resolved with a full refund of the customers reservation being processed to the original form of payment. The amount of time it takes the customer to receive the funds depends on the customers banking institution.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

December 12, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. We understand from the customers complaint he is requesting a full refund of his canceled ticket.Our records indicate on December 10, 2015 the customer self-booked a one-way flight reservation for one traveler. The customers flights were operated by Delta Airlines, departing from Dallas, TX to New York, NY on December 15, 2015.Since CheapTickets is a third-party booking agency, we must receive authorization from the vendor manager to process a refund or compensation on the customers reservation. As Delta Airlines was the merchant of record and the company that charged the customer’s credit card, we have to abide by their rules and regulations. Based on the fare rules that the customer agreed to at the time of booking, the tickets were non-refundable with a change penalty fee of $200 per passenger and ticket would be charged. In addition, the customer would be responsible for any difference in fare. The customer also must complete prior to one year from the date issuance.Our records reflect the customer calling customer service on December 14, 2015 to cancel his reservation at that time the customer requested a full refund of the reservation. Due to the customer purchasing a non-refundable ticket the agent advised that the customer will retain flight credit but is unable to receive a refund. The customer then contacted customer service on November 30, 2016 to use his flight credit. The customer was advised that per the airlines fare rules, travel must be completed prior to December 10, 2016. Also the customer would need to sustain change fees initiated by Delta Airlines. At that time the customer refused to rebook the reservation.We sincerely regret that we are unable to offer a more satisfactory response or resolution to the customers concern. At CheapTickets we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of us. However we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customers. We are not trying to discharge ourselves from any responsibility; we only want to convey that we were able to provide the customer with the necessary information related to their flight purchase before our system asked them to complete the reservation online also when they canceled their flight.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

March 31, 2018 Revdex.com Chicago and Norther Illinois Complaint DepartmentRE: Cheap Tickets Case O-[redacted]Dear Revdex.com, Thank you for taking the time to contact Cheap Tickets regarding an issue from our customer.  We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to our attention. Cheap Tickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Cheap Tickets is responding to the consumer complaint from Guadalupe [redacted] (Revdex.com case number [redacted]) regarding a flight. We understand Guadalupe [redacted] is requesting a fee waiver.Our records show Rafael [redacted], or a person authorized to use his account, booked via the Cheap Tickets mobile site for one passenger for a roundtrip airline ticket with [redacted] Airlines, traveling from Fayetteville to Chicago on October 19, 2017, and returning on October 22, 2017. The total cost paid was $ 338.08, which included the ticket value of $323.10 and a booking fee.The air fare selected was nonrefundable. However, changes were allowed as follows:• A change fee of $200.00 plus a fare difference would be charged• Travel must originate from the United States, for the same passenger, and must be with [redacted] Airlines• The travel must start within one year of the ticket issue date, of September 30, 2017Additionally, Cheap Tickets charges a booking fee of $25.00.We reviewed the customers records and found that our agent advised at the time of cancelation that the ticket would be available for rebooking until September 30, 2018. We apologize for the incorrect information. The value of the ticket that was available for future use towards an [redacted] Airlines flight was $123.10, not including the Cheap Tickets booking fee of $25.00. We have refunded our customer the amount of $123.10.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Denise [redacted]Corporate Customer Service

Dear Ms. [redacted],   The Revdex.com has shared with us your correspondence regarding your recent CheapTickets experience. It is my understanding you are inquiring about making a change to your flight reservation to Nashville. I appreciate the opportunity to review your account and...

respond to you.   On behalf of CheapTickets, I apologize for any frustration this has caused you.   After further review of the fare rules placed on your reservation by United Airlines we do show that if you are to make a change to the reservation you will be responsible for a $200 airline change fee per person, plus any difference in the airfare per person. CheapTickets also collects a $75 change fee per person when processing an exchange; however, due to your disappointing experience we will waive the $75 CheapTickets fee.   Ms. [redacted], for security purposes changes cannot be made via email; therefore, you will need to contact our Customer Service Team at 1-[redacted] for assistance with the exchange.   We appreciate your business and hope you will continue to use CheapTickets in the future for your travel needs. Sincerely, Shalon [redacted] CheapTickets Customer Relations Chicago, IL

May 20, 2017
 
Revdex.com
Complaint Department - Orbitz
 
Re: Orbitz Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact CheapTickets regarding an issue from our customer.  We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to our attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
CheapTickets is responding to the consumer complaint from Oluwabunmi [redacted] (Revdex.com complaint #[redacted]) regarding the refund issues.
 
Upon researching the customer’s complaint, we were unable to find a flight itinerary related to the information stated in the complaint provided by Mr. [redacted]. Please provide the full itinerary number and or other email address used to book the flight reservation for further research.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Angel [redacted]
Corporate Customer Service

Complaint: [redacted]
I am rejecting this response because:Originally I was offered the $100 cheap cash. When I called to redeem it, I received another 4 hours of awful customer service from Cheaptickets where I was transferred around, put on hold for 40 minutes, hung up on twice, and put on hold for 20 more minutes. What is unnacepptable is the level of unprofessionalism by their "customer service" and by the person that just responded to the complaint as obviously she did no research on this issue and did not even read the description.I have spent over 4 hours to redeem my $100 cheap cash, the lousy offer I was given from having to spend over 10 hours trying to get back the $109 they stole from me. And I am betting that when I log in to Cheaptickets.com the Cheap cash will not be there and I will have tonspend another 4 hours trying to get the credit. Here is what I would like, a telephone call or numer where I can reach a manager who is aware of all of this. An additional $100 cheap cash for the lousy service you provide while I was just trying to redeem my creditof $100. So to recap, a name and phone number of a manager, $200 cheap cash credit, and someone who knows what the heck is going on. 
Sincerely,
J[redacted]

Complaint: [redacted] I am rejecting this response because:It is up to Revdex.com how they want to report at this time. If you'll notice, in their first response they were polite and courteous. In their next response, it is get an attorney and we consider this matter closed. It is my opinion they are purposely misleading their customers to purchase an insurance that gives them no benefit. I am requesting Revdex.com posts this on their web site for future customers to consider before using this company. I for one fell ripped off and that this company literally stole money from me.  
Sincerely,
[redacted]

Dear [redacted], Thank you for the follow-up response.Again, I do apologize for your continued disservice with CheapTickets.  We certainly empathize with the inconveniences you encountered. Nevertheless, due to your continued disappointment, CheapTickets would like to offer you a $** USD future travel voucher on your next prepaid CheapTickets.com airline, hotel or vacation package booking.  Our voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using CheapTickets for your travel planning needs. Here are the instructions for the future travel voucher: When you make your next booking on CheapTickets.com, please forward a copy of the CheapTickets Travel Document e-mail to us at [redacted]@customercare.cheaptickets.com. Please reference case number [redacted] and my letter offering the $** voucher in your request.  CheapTickets will then issue a credit to the card used for the new booking.  This offer is valid for one year from the date of this letter, until March 18, 2017. [redacted], we appreciate your business, and we hope you will provide us with a future opportunity to serve your with your travel planning needs. Sincerely, Luisa [redacted] CheapTickets Customer Relations Chicago, IL

March 13, 2017 Revdex.com Cheaptickets.com – Dallas and Northeast Texas Complaint Department Re: Cheaptickets Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Cheaptickets.com regarding an issue from our customer. We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to our attention. Cheaptickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Cheaptickets.com is responding to the consumer complaint from Barbara [redacted] (Revdex.com complaint #[redacted]) regarding tickets purchased on our website. Upon researching Ms. [redacted] complaint, we were unable to find an account with the email address provided. Ms[redacted] did not provide an itinerary number for her reservation. We suggest that if you have an itinerary number you contact customer support by phone for a quicker response regarding your complaint. Please provide more information such as full itinerary number, other email address used to book the reservation, or any case # given if you first contacted customer support. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel [redacted] Tier 3 Customer Service