CheapTickets.com

June 9, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: [redacted] Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear Mr [redacted] did not accept our response and/or resolution offered.As previously advised the resolution has been provided via the Revdex.com responseUpon further verification we are able to confirm that Mr [redacted] booked his return flights to be connecting in Washington D.Con May 25, As no error was made by CheapTickets we are unable to offer Mr [redacted] the ability to change his flight reservation with no change fees.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Hayden [redacted] Tier Customer Service

Dear [redacted] The Revdex.com has shared your complaint regarding your booking Experience on CheapTicketsOn behalf of CheapTickets, I apologize for the disappointing experience All fares are determined directly by the airlines and can be updated at any timeUnfortunately, fares are not guaranteed until they are ticketedCheapTickets is not able to restore a fare once it is sold out or discontinued by the airline Airfares and availability change throughout the day, based on demand for the flight and the airlines' right to change them at any timeCheapTickets monitors these changes closely and makes every effort to keep our fare displays as current as possible As with any travel agency, we are required to apply the fares and fare rules in effect at the exact moment of your bookingUnfortunately, fares can change very rapidly as the carriers continually adjust their flight loads, especially during peak travel times Occasional technical issues our inevitable in the e-commerce industry, but CheapTickets strives to quickly correct any website problems we may haveAlthough I sincerely apologize for the website problems that affected your booking experience, CheapTickets cannot be held responsible for an increase in fares by the airline during these website issues [redacted] , thank you for giving me the opportunity to respond to your concernsPlease be assured that we value your business and we hope to have a future opportunity to serve you again with your travel planning needs Sincerely, [redacted] CheapTickets Customer Relations

May 27, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a recent ticketWe understand from the customers complaint he is requesting a refund for a canceled flight reservation.Our records indicate on March 30, the customer self-booked a round trip flight reservation using CheapTickets.com for two travelersThe flight reservation was operated by [redacted] , with flights departing on July 16, from Minneapolis, MN to Beijing and returning to August 3, 2016.In order for CheapTickets to offer the discounted prices on our website we purchase hotel rooms, cars, airline seats, ectin bulk, a minimum of one year in advance at a contracted rateThis allows CheapTickets to serve as a third party intermediary with travel providers and is subject to the rules and restrictions of those providersIn regards to changing or canceling our products customers must contact the third party agency that the product was purchased from so we are able to abide by the cancelation rules and restrictions that were agreed to a year in advance.We are able to confirm that the customer canceled his flights online with [redacted] within hours of bookingDue to the type of third party agency tickets that the customer purchased the tickets were only eligible for the hour courtesy cancelation though the booking agency.Our records reflect the customers first call into customer service being made on April 13, At that time the customer was not eligible for a full refund of the reservation under the hour courtesy cancelation policyAt this time we are unable to offer Mr [redacted] a refund for his reservationWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Hayden [redacted] Tier Customer Service

Dear [redacted] The Revdex.com has shared your complaint regarding your booking Experience on CheapTicketsOn behalf of CheapTickets, I apologize for the disappointing experience All fares are determined directly by the airlines and can be updated at any time Unfortunately, fares are not guaranteed until they are ticketedCheapTickets is not able to restore a fare once it is sold out or discontinued by the airline Airfares and availability change throughout the day, based on demand for the flight and the airlines' right to change them at any timeCheapTickets monitors these changes closely and makes every effort to keep our fare displays as current as possible As with any travel agency, we are required to apply the fares and fare rules in effect at the exact moment of your bookingUnfortunately, fares can change very rapidly as the carriers continually adjust their flight loads, especially during peak travel times Occasional technical issues our inevitable in the e-commerce industry, but CheapTickets strives to quickly correct any website problems we may haveAlthough I sincerely apologize for the website problems that affected your booking experience, CheapTickets cannot be held responsible for an increase in fares by the airline during these website issues [redacted] , thank you for giving me the opportunity to respond to your concernsPlease be assured that we value your business and we hope to have a future opportunity to serve you again with your travel planning needs Sincerely, [redacted] CheapTickets Customer Relations

January 26, 2017Revdex.comComplaint Department – CheapTicketsDear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youCheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a credit.As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

May 24, Revdex.com Complaint Department – CheapTickets Re: Orbitz Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact CheapTickets regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youCheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding flight reservationsWe understand the customer is requesting a refund of $for the CheapTickets booking fee Our records indicate that on April 13, 2016, the customer booked flight reservations – itinerary [redacted] – using the self-service tool on the CheapTickets websiteTravel was on United Airlines, departing April 18, 2016, from Dallas, Texas to Atlanta, Georgia, returning April 29, 2016, for one passenger Upon further research, we were able to confirm on April 13, 2016, that the customer cancelled their flight reservations within the hour free cancellation period, thus the amount of the airlines ticket was not charged to the customer’s credit card, however, the booking fee of $was charged by CheapTickets As the reservations were canceled within hours of the initial booking, CheapTickets processed a refund for the $booking fee back to the customer’s original form of paymentThe amount of time it takes for the customer to receive a refund depends upon how quickly their credit card processes refunds We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting them further with their future travel needsIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Tier Customer Service

July 16, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from Tracy [redacted] (Revdex.com case number 11539506) regarding a recent ticketWe understand from the customers complaint she is requesting to change her flight reservation while sustaining lower change fees.Per the customers complaint she is unhappy with the change penalties for two itinerariesOur records indicate that the customer purchased her first reservation on May 14, The customer self-booked a round trip flight reservation on CheapTickets.comThe flight reservation was for one traveler and operated by [redacted] Airlines, with flights departing from Phoenix, AZ to Boston, MA on August 12, and returning on August 15CheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersAs [redacted] Airlines was the merchant of record and the company that charged your credit card, we have to abide by their rules and regulationsBased on these fare rules the customer agreed to at the time of booking, the tickets were non-refundable with a change penalty fee of $per passenger would be chargedIn addition, the customer would be responsible for any difference in fare.Our records indicate that the customer purchased her second reservation on also May 14, The customer self-booked two one-way flight reservations using CheapTickets.com for one travelerThe departing flights were operated by [redacted] Airways, with flights from Chicago, IL to Boston, MA departing on August 12, The return flights were operated by [redacted] Airlines, with flights from Boston, MA to Chicago, IL returning on August 15, The customer also purchased “Cheap Tickets Flight Protection Basic”As [redacted] Airlines and [redacted] Airways was the merchant of record and the company that charged your credit card, we have to abide by their rules and regulationsBased on [redacted] Airways fare rules the customer agreed to at the time of booking, the first one-way ticket was non-refundable with a change penalty fee of $per passenger would be chargedIn addition, the customer would be responsible for any difference in fareBased on [redacted] Airlines fare rules the customer agreed to at the time of booking, the first one-way ticket was non-refundable with a change penalty fee of $per passenger would be chargedIn addition, the customer would be responsible for any difference in farePer the documentation the customer was advised that if she were to request a refund for the canceled ticket she must contact the insurance company and submit a claimPlease review the terms and conditions that were Underwritten by [redacted] Insurance Company and agreed to by Ms [redacted] to at the time of booking below:• We will pay a Pre-Departure Trip Cancellation Benefit, up to the amount in the Schedule, if you are prevented from taking your Covered Trip due to your, an Immediate Family Member’s, Traveling Companion’s, or Business Partner’s Sickness, Injury or death or Other Covered Events as defined, that occur(s) before departure on your Covered TripThe Sickness or Injury must: a) commence while your coverage is in effect under the plan; b) require the examination and treatment by a Physician at the time the Covered Trip is cancelled; and c) in the written opinion of the treating Physician, be so disabling as to prevent you from taking your Covered Trip.As CheapTickets serves as a third party intermediary with the airlines we are unable to alter any of the change penalty fees that were agreed to by Ms [redacted] upon booking both reservations.If the customer is seeking further compensation we suggest she reach out [redacted] Travel to submit a claim [redacted] Travel is our administrator for assistance and can be reached by calling 1-877-718-or 1-516-342-their office hours are 8:AM - 10:PM ET, Monday - Friday; 9:AM - 5:PM ET, Saturday.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Hayden [redacted] Tier Customer Service

Flight Prices listed (with available seats remaining) are not the actual prices once you click purchase In fact, they are significantly different! I called on this and was told their system was updating and to check back in an hour hrs later, they still have the bait and switch going on Called again and was told they can't do anything about it

April 8, Better Business Bureau Complaint Department – CheapTickets.com Re: CheapTickets Case # [redacted] Dear Revdex.com, Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you CheapTickets is responding to the consumer complaint from Hassan [redacted] (Revdex.com case number [redacted] )We understand from Mr [redacted] ’s complaint he is requesting a refund due to Best Price Guarantee claim on a flight reservationOur records reflect that on March 21, 2016, the customer self-booked a one way flight reservation on CheapTickets.com for a total of $The flight reservation was for one traveler and operated by Air Canada, with flights departing from New York to Toronto on October 17, We have confirmed that the customer emailed our customer service with a Best Price Guarantee claim after locating a flight for a total price of $After further review of your submission we are able to confirm the information provided for the Best Price Guarantee claimWe would like to apologize for the inconvenience Mr [redacted] may have experienced, and for any lack of service he received while trying to resolve this issueDespite his recent experience, we do value his businessAs of April 8, a refund of $was processed to the customer’s original form of payment along with $of cheap cash added to the customer’s accountThe time it takes the refund to post to the customer’s account depends on the time it takes the customer’s credit card company to process refundsWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Hayden [redacted] Tier Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear Mr [redacted] , Thank you for your follresponse, and I appreciate the opportunity to address your continued concernsUpon reviewing your account, I do show that your booking was self-booked via our online system, and not with an agent The Best Price Guarantee terms and conditions are available on our website for a customer to review at anytime Mr [redacted] , we certainly regret your continued disappointment in our services, but we are unable to grant your Best Price Guarantee claim We do appreciate your business, and hope that we have a future opportunity to serve youSincerely, Charlotte [redacted] Orbitz Customer Relations

April 28, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a recent ticketWe understand from the customers complaint he is unhappy about the customer service received when attempting to book his recent flight reservationOn April 28, 2016, we contacted [redacted] to acknowledge receipt of the Revdex.com complaint.Our records indicate on April 7, the customer self-booked a round trip flight reservation on CheapTickets.comThe flight reservation was for one traveler and operated by United Airlines, with flights departing from Toronto to Sacramento, CA on May 7, and returning on May 22, 2016.Due to lack of required information to issue the customers ticket the customers Mr [redacted] ’ ticket was not issuedOur records show on April 7, that a CheapTickets customer service agent reached out to the customer in regards to his ticket not being issuedOn April 9, the customer contacted customer service to cancel his flightsAfter speaking to Mr [redacted] he advised that the United Airlines was refunded in fullAs of April 28, CheapTickets processed a refund of the service fee charged during the booking of the reservation amounting to $The time it takes the refund to post to the customer’s account depends on the time it takes the customer’s credit card company to process refunds.We apologize for any inconvenience this lapse in time may have caused youWe would also like to apologize for the customer service issues you experienced in trying to receive assistance with you flight reservation and its associated chargesWe would like you to know that every reservation is important to us and our main goal is to provide a smooth and pleasant experience to our members.We appreciate your thoughtful comments, and we're sorry we disappointed youWe rely on customers like you to provide us with the information we need to continue improving our services.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Hayden [redacted] Tier Customer Service

Initial Business Response / [redacted] (1000, 5, 2014/06/19) */ Dear Mr [redacted] Thank you for contacting CheapTickets via the Revdex.comOn behalf of CheapTickets, I sincerely apologize for this disappointing experience It is my understanding that you purchased trip protection with your flight bookings, with the understanding that your tickets would be refunded if canceledHowever, when you canceled the bookings, no refund was processed, and you believe this to be fraud, and want a full refund Please know that as a self-booking travel agency, with an abundance of information supplied for each product available on our site, we find it beneficial to provide information via links In addition, as a self-booking agency, many facets of an itinerary booking, including viewing the links provided for your selection, are left to the customer to fully review prior to their agreement to purchase In reviewing your online logs, I find that we presented the link "learn more," which takes you to Allianz terms and conditions and exclusionsPlease know that it was not documented at any time during the booking process that if canceled you would be guaranteed a refund However, the airline ticket fare rules were supplied via a link, which stated the tickets were nonrefundable In Allianz terms and conditions, customers are asked to enter their state, and upon entering Washington, it would advise that this product is not offered for this stateRegrettably, you did not click on the link provided to view the terms and conditions, and exclusions With regard to the insurance charges, I am unable to confirm if you were charged, however, on your behalf, I have reached out to Allianz to confirm, and if charged, to request a refund Mr [redacted] while we are unable to refund you as requested, I have refunded our $service feePlease allow 3-business days for this credit to post to your account on file Thank you for the opportunity to review your concerns and requestWe appreciate your business and hope for a future opportunity to service your travel needs Regards, [redacted] CheapTickets Customer Relations Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I booked two months out AND bought cancel insurance that promised I could cancel with a full refundAfter checkout, nothing stood out as an issueNo message stated, "we can not complete your insurance purchase is it is not available in the state you listed." Instead, they completed my purchase this policy then later claim they was a link in "fine print" that the policy is not valid in my stateThey succcessful played "the game" and kept the money for themselves, almost $ I took snapshot of the screeens and at no time did it state (copies attached) their insurance was not good in my stateThey claim if I had clicked on MANY of the links I would have learned this, yet their web site took my policy money and did halted the purchaseAlso, I can NO idea I was buying from a third party as it did not state thatAfter I bought my policy it stated they do not underwrite in WA so not policy coverage How would I have know this at check out! I have all the pasted linked they say I needed to look at and it DOES NOT state thatIt did not state that until AFTER I checked the third policy web site directlyAlso, they deleted all my information I assume then after calling they uploading it again (it reappeared) I purchased three fights, I had to cancel ALL flights and rebookI could not cancel on the phone as their phone on June 18th at apx 5:said to call back for hours (a recording)So, I canceled and attempted to rebook on their web site, and I did so successfully As stated, No refund was offered, so I called and they said "you did not purchase insurance" yet I was billed and charged adn given policy numbers!!! So, I called their partner insurance and LATER they told me they do not offer the insurance in the state and cheap ticket knew that so they were surprised it let me buy the insurance on their site! Cheapticket web site NEVER told me the insurance was not available at booking and at purchaseThe site told ME after I bought the tickets that my insurance was not purchased via a e-mail WHICH IS TOO LATE TO DO ANYTHING AND THEY STILL TOOK THE INSURANCE PREMUIM TOOClearly, fraud! 1)They took money for cancel insurance clearly making it look like I was buying it from them directly 2)They made it appear it was their insurance program at check out then later said it was a third party company AFTER I bought it from them direclty! 3)They refused a refund 4)They took over almost $in less one minute and refuse to refund even with a flight that is months out and not full 5)I called Customer Service and said they would offer credit then said "you need to call the airlines that are on the booking for credit." When I asked why all the hoops, they said "we can not pull those up right now cause the airlines are holding the tickets." I called the airlines and they said they did not show me ticketed! So, tthey kept changing from the pointI assume after all the oomplaining I did they gor it all sorted out "to make things look right with the airline." In the end, cheaptickets claimed I did not ALL the links and said, "In reviewing your online logs, I find that we presented the link "learn more," which takes you to Allianz terms and conditions and exclusionsPlease know that it was not documented at any time during the booking process that if canceled you would be guaranteed a refund.However, the airline ticket fare rules were supplied via a link, which stated the tickets were nonrefundableIn Allianz terms and conditions, customers are asked to enter their state, and upon entering Washington, it would advise that this product is not offered for this stateRegrettably, you did not click on the link provided to view the terms and conditions, and exclusions However, on the link it was not thereI had BofA credit card company review all the links and they agreed with me the docs and snapshoots during the process proved their lack of credabiliy (they claim disclosure and clarity up front) Final Business Response / [redacted] (4000, 9, 2014/06/27) */ Dear Mr [redacted] Thank you for recent responseI am truly sorry for your continued disappointment Allianz responded that you were not charged, as the policy was rejected I have reviewed your online logs, and with the booking to Memphis, we did advise that you could cancel for free by 11PM EST the next day, which would have been June 17thYou did not cancel this booking until June 18th, at 8:04pm For the ticket to Seattle, the above offer was not displayed; however, you canceled this booking on June 18th, 8:22pm, which would have been outside of the courtesy cancel policy Throughout both bookings, we displayed the insurance terms and conditions, as well as the airline ticket fare rules, and neither were reviewed prior to your agreement to purchase Mr [redacted] I am sorry for any misunderstanding experienced with your bookings, however, please know that CheapTickets is unable to refund the two canceled airline tickets Regards, [redacted] CheapTickets Customer Relations

September 24, 2017Revdex.comComplaint Department – CheapTickets.com Re: CheapTickets Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from Michael [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from Mr [redacted] ’ complaint he is requesting to utilize a credit for a credit reservation.Our records indicate on June 6, the customer self-booked a flight reservation for one traveler using CheapTickets website under itinerary [redacted] The customers round trip flights were operated by [redacted] , departing from Austin, TX to Prague on June 23, 2017, and returning on September 9, 2017.Per the customers complaint we understand that the customer is claiming that CheapTickets did not issue his ticket correctlyWhen reviewing the customers step-by-step booking process we are able to verify that the customer booked the reservation to depart on June 23, and return on September 9.Our records confirm that the customer called our customer service on July 25, advising that due to a site error his reservation was booked incorrectlyAfter further investigation we were able to verify that there was no site error that caused Mr [redacted] to book the incorrect datesWhile on the phone the assisting agent advised the customer that has a credit with [redacted] after sustaining a $change penalty feeThe agent was able to locate alternate flights for the customer with a difference in fare amounting to $The customer decided not to use his credit therefore the flights were not changedSince the customer did not use the credit and purchased new tickets under itinerary [redacted] We are unable to transfer the [redacted] credit to the customers new itinerary.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Hayden [redacted] Corporate Customer Service

July 20, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O- [redacted] Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from Tracy [redacted] We regret to hear Ms [redacted] did not accept our response and/or resolution offered.As previously advised, CheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersBased on [redacted] Airlines fare rules Ms, [redacted] agreed to at the time of booking for itinerary [redacted] , the tickets were non-refundable with a change penalty fee of $per passenger would be chargedIn addition, the customer would be responsible for any difference in fare.Also, As [redacted] Airlines and [redacted] Airways were the merchants of record and the company that charged your credit card for itinerary [redacted] , we have to abide by their rules and regulationsBased on [redacted] Airways fare rules Msn [redacted] agreed to at the time of booking, the first one-way ticket was non-refundable with a change penalty fee of $per passenger would be chargedIn addition, the customer would be responsible for any difference in fareBased on [redacted] Airlines fare rules Ms, [redacted] agreed to at the time of booking, the first one-way ticket was non-refundable with a change penalty fee of $per passenger would be chargedIn addition, the customer would be responsible for any difference in fare.If Ms [redacted] is seeking further compensation we suggest she reach out [redacted] Travel to submit a claimWe sincerely regret that we are unable to offer a more satisfactory response or resolution to Ms [redacted] ’s concernAt CheapTickets we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of usHowever we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customersWe are not trying to discharge ourselves from any responsibility; we only want to convey that we were able to provide Ms [redacted] with the necessary information related to her flight purchase before our system asked Ms [redacted] to complete the reservation online.We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Hayden [redacted] Tier Customer Service

Complaint: [redacted] I am rejecting this response because:Originally I was offered the $cheap cashWhen I called to redeem it, I received another hours of awful customer service from Cheaptickets where I was transferred around, put on hold for minutes, hung up on twice, and put on hold for more minutesWhat is unnacepptable is the level of unprofessionalism by their "customer service" and by the person that just responded to the complaint as obviously she did no research on this issue and did not even read the description.I have spent over hours to redeem my $cheap cash, the lousy offer I was given from having to spend over hours trying to get back the $they stole from meAnd I am betting that when I log in to Cheaptickets.com the Cheap cash will not be there and I will have tonspend another hours trying to get the creditHere is what I would like, a telephone call or numer where I can reach a manager who is aware of all of thisAn additional $cheap cash for the lousy service you provide while I was just trying to redeem my creditof $So to recap, a name and phone number of a manager, $cheap cash credit, and someone who knows what the heck is going on Sincerely, J [redacted]

December 5, 2016Revdex.comComplaint Department – CheapTicketsRe: CheapTickets Case #: O- [redacted] Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] - [redacted] We regret to hear Ms [redacted] - [redacted] did not accept our response and/or resolution offered.Per the customers complaint, we understand that Ms [redacted] - [redacted] believed that she was able to be refunded for any reasonWhen Ms [redacted] - [redacted] purchased the insurance via CheapTickets.com she agreed to the policy’s terms and conditionsPer the terms and conditions of the customers that were agreed upon• First, contact Customer Service at 1- [redacted] to change or cancel your flight The airline will refund your flight in the form of travel credits with that airline You may then use those credits to purchase a new ticket on that airline When you redeem those travel credits through [customer service] the airline will apply a change or cancellation fee in accordance with its redemption policyWe sincerely regret that we are unable to offer a more satisfactory response or resolution to Ms [redacted] - [redacted] ’ concernAt CheapTickets we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of usHowever we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customersWe are not trying to discharge ourselves from any responsibility; we only want to convey that we were able to provide our customer with the necessary information related to her flight purchase before our system asked Ms [redacted] - [redacted] ’ to complete the reservation online.We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Corporate Customer Service

Complaint: [redacted] I am rejecting this response because:The flights were actually the sameThe tickets was billed different because of the operator (the crew running the flight) were the sameIt was " [redacted] operated by [redacted] AIRLINES" for example I would accept a partial refund given CheapTickets customer service was unable to provide customer service to meet my needs and the original booking was my error Sincerely, Michael [redacted]

Booked a ticket with Cheaptickets.com for a friend and accidentally used her maiden name as her middle name, instead of her correct middle name Called the airlines to make the change and was told I would have to make the change with Cheaptickets.com Contacting CT.com was a nightmare Was told I couldn't make the change and would have to buy a whole new ticket Call the airlines she told me a middle name isn't even required! I was put on hold five times by five different agents and hung up on every time What a nightmare I haven't worked it out still Don't know what to do

September 1, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from Varnita [redacted] (Revdex.com case number 11676988)We understand from Ms [redacted] ’s complaint she is requesting a refund due to Best Price Guarantee claim on a flight reservation.Our records reflect on August 10, the customer self-booked a roundtrip flight for two travelers on CheapTickets.comThe flight reservation was operated by China Eastern Airlines, with flights departing from Toronto, ON to Bangkok on April 22, and returning on May 6, 2017.CheapTickets offers our Best Price Guarantee policy as a benefit to our customersThe benefit is that we will match the price if a lower price is found onlineThere are many terms and conditions with the Best Price Guarantee policySome of the terms are as follows:• The lower price must be found and submitted within hours of purchase• The Best Price Guarantee claim must be submitted online• The items with the lower price must identical (i.esame airline carrier, same room cabin class, same flight numbers and same date and times) • All travel items must be present (i.ematching flight and hotel to flight and hotel)The full terms and conditions of the Best Price Guarantee can be found at the link below.http://www.cheaptickets.com/info/win?id=lowPriceGuaranteeTerms&popupsDisab...⇄ the customers complaint we understand that she claims to have located a lower price for the same flight within hours of purchasing her CheapTickets reservationOn August 19, Ms [redacted] submitted a Best Price Guarantee claim for her flight reservationAfter reviewing the customers screenshot we were able to locate at the top right corner of the screenshot the purchase date stated August 19, Due to the customer not locating the lower price within hours of purchasing her CheapTickets reservation we are unable to authorize a refund of the difference.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden [redacted] Tier Customer Service