CheapTickets.com

July 18, Revdex.com Chicago, Illinois Complaint Department Re: CheapTickets Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact CheapTickets regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you CheapTickets is responding to the consumer complaint from Fady [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand Fady [redacted] is requesting a refundOn July 18, 2017, we received receipt of the Revdex.com complaint Our records reflect on May 27, 2017, you self-booked a package reservation for Fady [redacted] and Josephine ***Travel was on United Airlines, departing June 5, 2017, from Orange County, California to Puerto Vallarta, Mexico; and returning on June 9, 2017, from Puerto Vallarta, Mexico to Orange County, California with Alaska AirlinesThe package includes a hotel stay at the Grand Fiesta Americana Vallarta-Adults Only Inclusive, via itinerary number [redacted] The customer is stating they were not allowed to take the flight due to issue with their travel documentationsThe customer is stating that CheapTickets advised that the customer would be refunded; however the customer has not received the refund Upon further researching this matter, we can confirm on June 6, 2017, the customer contacted CheapTickets advising that they were not allowed to board the flightThe customer advised that there was an issue with their travel documentationCheapTickets contacted the airline; they advised that the customer would need to submit a refund request CheapTickets contacted the hotel; they advised that they would need a copy from the airline advising that the customers were not allowed to travel CheapTickets contacted the airline; they advised that the customer was refunded in full and was processed back to the original form of paymentThe time-frame for the refund from the airline is up to 8-weeks; which is a standard time-frame for all airlines CheapTickets contacted the hotel; they advised that they would impose the night; plus taxes and fee and authorized the refund for the remaining nightsCheapTickets refunded $ We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia [redacted] Corporate Customer Service

Revdex.com CheapTickets.com Complaint Department Re: CheapTickets.com Case #: S- [redacted] Dear Revdex.com, Thank you for taking the time to contact CheapTickets.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention CheapTickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youCheapTickets.com is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding flight reservationsWe understand the customer is requesting a refund of the $booking fee for their cancelled flight reservations Our records indicate on February 29, 2016, that the customer booked flight reservations – itinerary [redacted] Travel was on [redacted] Airlines and [redacted] Airlines, departing June 23, 2016, from Portland, Oregon to Rhinelander-Oneida, Wisconsin, returning June 27, 2016, for one passengerThe Cheap Tickets Flight Protection Basic was booked in conjunction with the flight reservations Upon further research, we were able to confirm on February 29, 2016, the customer’s flight reservations were cancelled and a refund was processed in the amount of $for the Cheap Tickets Flight Protection BasicThe funds collected for the airline ticket were released back to the customer’s original form of payment by the airline at that time On March 11, 2016, Cheap Tickets processed a refund in the amount of $for the booking fee back to the customer’s original formThe time it takes to receive a refund depends on how quickly the customer’s credit card company takes to process refunds We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting them further with their future travel needsIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service Tell us why here

Initial Business Response / [redacted] (1000, 5, 2014/07/11) */ Dear Mr[redacted] The Revdex.com has shared your recent correspondence pertaining to your event tickets were not at will call upon your arrival to piyour ticketsOn behalf of CheapTickets, we apologize for any inconvenience this has caused, and I appreciate the opportunity to review your account and respond to your concerns Upon reviewing your account, we do show that all information was forwarded to the broker and the will call for piwas confirmedWe certainly apologize that there were problems upon your arrival, and a full refund in the amount of $has been processedAlso, due to any inconvenience this has caused, a 50% credit towards your next booking has been placed on your accountThe credit notation has been placed on your original orderWhen you make a new reservation, you can email us directly at [redacted] @ticketevolution.com or contact us at XXX-XXX-XXXX to request the credit Mr[redacted] we apologize again for the disappointing experienceWe do appreciate your business, and hope that we have a future opportunity to serve you Sincerely, [redacted] CheapTickets Customer Relations

January 26, 2017Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O- [redacted] Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] ***We regret to hear Mr [redacted] did not accept our response and/or resolution offered.As previously advised, there is no record with CheapTickets that the customer canceled the reservationOn December 18, Mr [redacted] did contact CheapTickets to inquire about canceling the reservation but per documentation due to the customer not being able to receive a full refund Mr [redacted] did not cancel the reservation If the customer is requesting a refund of the reservation we suggest he contact the carrier directly.We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Complaint: [redacted] I am rejecting this response because: The CheapTickets claim that Orbitz sent me an email prior to the flight is falseI never received an email from Orbitz regarding this flight and can prove itPlease produce this alleged emailFurthermore I never received a chenotification from Jet Blue prior to the flightI acted in good faith and Cheap tickets did not make good on services purchased but not renderedI received an email saying the reservation was cancelledIs this how Cheap Tickets conducts business and handles customers? I bought a ticket for over $on a part time teacher salaryCheap Tickets has my money and is refusing to return it to meThis is unprofessional, inappropriate and terrible customer serviceSincerely, Cybele [redacted]

April 19, Revdex.com CheapTickets.com Complaint Department Re: CheapTickets.com Case #: O- Dear Revdex.com, Thank you for taking the time to contact CheapTickets.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention CheapTickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you CheapTickets.com is responding to the consumer complaint from LeKeisha [redacted] (Revdex.com case number [redacted] ) regarding flight reservationsWe understand the customer is requesting a refund and compensation due to difficulties encountered during the booking process At this time, we are requesting that Mrs [redacted] submit a copy of her credit card statement documenting the charges We ask that she omit any personal information from the document, for security purposesOnce received, CheapTickets will further assist Ms [redacted] in resolving this issueThe customer may submit the information through the complaint submission on the Revdex.com website We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting her further with her future travel needs If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Nicole [redacted] Tier Customer Service

Dear Ms [redacted] , Thank you for your follresponse, and I appreciate the opportunity to address your continued concerns We certainly regret your continued disappointment and that you did not receive the email notification forwarded However, airline imposed schedule changes can occur at any time, and they are out of the control of CheapTickets We do suggest that all customers review their flight schedules at least hours prior to departure, as your flights are available for check-in Ms [redacted] , we certainly apologize for the disappointment, but we are unable to offer a refund of the ticket due to the inconveniences of the airline imposed schedule change Thank you again for the opportunity to address your concerns Sincerely, Charlotte [redacted] CheapTickets Customer Relations Tell us why here

December 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Cheaptickets Case O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from MrSatyabrata ***Cheaptickets, Incis once again responding to the consumer complaint from Mr [redacted] ( [redacted] ) regarding a car rental complaintWe were unable to verify many of the issues presented in Mr***’s complaint and did respond to the questions we were able to answer with the information availableWe will not be responding to Mr***’s questions as to whether we deem something acceptableWe will do our best to explain why there will be no further compensation on this caseAs you may know, Cheaptickets.com serves as a third party intermediary for travel providers such as airlines, and hotelsWe are unable to provide credit for something the vendor did not have available for the customer which was not yet paidMr [redacted] admits he agreed to book at a different locationMr [redacted] admits he did not know where he was being booked and accepted the car reservationHotwire recommends that you research the location you are traveling to, read reviews of the vendor you are booking with, and to make sure you yourself know where the rental com [redacted] is locatedMr [redacted] asks if we consider this acceptable however it is not up to the third party intermediary to decide where a customer has agreed to bookMr [redacted] asks questions about a reservation being held and paid forMr [redacted] must understand that while we can advocate on his behalf, ultimately it is up to the car rental location to have his vehicle availableWhile the reservation might already be made and held this does not mean the customer has already paid the vendor for the rentalMr [redacted] is also bothered by the fact that Hotwire as a courtesy extended a $coupon to use on a future hotel bookingWhile we understand he booked a car rental through Hotwire we are unable to provide any coupon on a car rentalWe provided a coupon for a hotel which may help our customers in the futureThere is obviously no requirement of him having to use this discountWe are unable to provide a response on opinions that Mr [redacted] may have regarding moralityThe fact of the matter is Mr [redacted] accepted what was provided and is now questioning what he acceptedWe thank you for allowing us the opportunity to address the issues that were brought to our attentionAs there will be no further compensation provided and we have provided we have no other option that to ask the Revdex.com to close this caseIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Daniel [redacted] Tier Customer Service

September 8, 2016Revdex.comComplaint Department – CheapTickets.com Re: CheapTickets Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from Lin (Revdex.com case number [redacted] ) regarding a recent ticketWe understand from Ms [redacted] complaint she is requesting a refund for a flight reservation.Our records indicate on February 6, the customer self-booked a round trip flight reservation on CheapTickets.comThe flight reservation was for two travelers and operated by China Southern Airlines, with flights departing from Guangzhou to Bristol on May 28, and returning September 2, 2016.Per documentation CheapTickets sent the customers confirmation email to him on February 6, at 9:am after booking his flight reservationWe are able to confirm that the customer first opened and reviewed the confirmation email on June 1, at 1:pmUpon further research, we are able to verify that in the flight overview portion of the customer’s confirmation email it states that the customers return flights will depart Bristol at 9:am and connect in Amsterdam then arrive in Guangzhou on September 2, Per the customers confirmation email the customer was due to start the return trip on September 1, and arrive in Guangzhou on September 2, 2016.Our records reflect the customer contacting CheapTickets on September 2, due to missing their return flightCheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersBased on the fare rules the customer agreed to at the time of booking, the tickets were non-refundableDue to this CheapTickets is not able to offer any compensation.We sincerely regret that we are unable to offer a more satisfactory response or resolution to your concernAt CheapTickets we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of usHowever we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customersWe are not trying to discharge ourselves from any responsibility; we only want to convey that we were able to provide you with the necessary information related to your flight purchase before our system asked you to complete the reservation online.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

April 18, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a recent ticketWe understand from the customers complaint she was charged for a ticket that she was unable to purchaseOn April 18, 2016, we contacted [redacted] to acknowledge receipt of the Revdex.com complaint.Our records indicate on February 27, the customer self-booked a round trip flight reservation on CheapTickets.comThe flight reservation was for one traveler and operated by [redacted] , with flights departing from Milwaukee, WI to Dallas, TX on March 31, and returning on April 5, The customer also purchased “Cheap Tickets Flight Protection Basic”.From the customers complaint we understand that she is requesting a full refund of her unutilized ticket [redacted] serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersBased on the fare rules the customer agreed to at the time of booking, the tickets were non-refundable with a change penalty fee of $per passenger would be chargedIn addition, the customer would be responsible for any difference in fareMs [redacted] flight credit validity states, that travel must commence within one year from the original ticketing date of February 27, 2016.If the customer us seeking a full refund we suggest she reach out [redacted] to submit a claim [redacted] is our administrator for assistance and can be reached by calling 1-800-453-4090.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Hayden [redacted] Tier Customer Service

Revdex.com CheapTickets.com Complaint Department Re: CheapTickets.com Case #: [redacted] size="2"> Dear Revdex.com, Thank you for taking the time to contact CheapTickets.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention CheapTickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youCheapTickets.com is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding flight reservationsWe understand the customer is requesting a refund in the amount of $ Our records indicate on February 22, 2016, the customer booked flight reservations – itinerary [redacted] – using the self-service tool on the CheapTickets website Travel is on [redacted] , departing April 12, 2016, from Hyderabad, India to Columbus, Ohio, returning October 11, 2016, for one passengerUpon further research, we were able to confirm on March 15, 2016, the customer called to inquire about the refund status of the future use voucher he submittedOn March 24, 2016, CheapTickets processed a refund in the amount of $back to the customer’s original form of paymentThe amount of time it takes to receive a refund depends on how quickly their credit card company takes to process refunds We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting her further with her future travel needsIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Nicole [redacted] Tier Customer Service Tell us why here

August 10, RevDex.com Complaint Department – CheapTickets Re: CheapTickets Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact CheapTickets regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you CheapTickets is responding to the consumer complaint from Rebecca [redacted] (Revdex.com case number 11576273) regarding flight reservationsWe understand the customer is requesting a refund for their flight reservations Our records indicate that on July 6, 2016, the customer booked flight reservations – itinerary [redacted] – using the self-service tool on the CheapTickets websiteTravel was with [redacted] Airlines, departing August 16, 2016, from Los Angeles, California to Tokyo, Japan, returning August 31, 2016, for one passenger Upon further research, we were able to confirm that on July 6, 2016, that CheapTickets emailed the customer to advise that CheapTickets was unable to confirm the customer’s flight reservations and advised that they contact CheapTickets for further assistanceAs CheapTickets was unable to obtain a confirmation for the flight reservations, Ms***’s credit card was not charged for the booking, only pre-authorization was submitted When customers attempt to make online purchases, the vendor’s accounting system will electronically contact their bank or credit card companies’ system, to validate the account is active At that time, the bank or card company may place a hold on the amount of funds the customer is attempting to spend, in anticipation of the vendor debiting the account for the purchase When a purchase is not completed, and the vendor does not withdraw the funds, the hold is usually released within three business days When a customer has several failed attempts to make purchases, this can put a large amount of funds on hold at their bank or card company We regret any inconvenience that may have occurred and would like to assure you that your business is important to usDespite your recent experience, we encourage you to continue to use CheapTickets for your future travel arrangementsWe hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting them further with their future travel needs If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Nicole [redacted] Tier Customer Service

Dear [redacted] The Revdex.com has shared your recent correspondence pertaining to your cancellation request, and the cancellation policy associated with your booking I appreciate the opportunity to review your account and respond to your concerns Upon reviewing your account, I do see that you contacted our office on December 19, to cancel your airline ticket on [redacted] CheaptTickets Customer Service connected you to [redacted] to process your cancellation, because [redacted] ticketless reservations need to be cancelled with them directly Per [redacted] cancellation policy, cancellations needed to be handled directly by the customer I apologize for any confusion this may have caused On your behalf, I contacted [redacted] today, and I spoke to Customer Service Agent The [redacted] Customer Service agent advised that your ticket was cancelled and the refunded was processed for the full amount of $on December 18, Per [redacted] , please allow business days for the refund to process and allow for billing cycles for the refund to appear on your account Also, I found that you that you purchased travel assurance with our partner, [redacted] in the amount of $ Due to insurance laws, the cancellation must be done directly with them by you, the customer You can contact [redacted] at [redacted] [redacted] we certainly regret your disappointment in our services, but we were making every effort to assist with your requests Thank you again for the opportunity to address your concerns We do appreciate your business, and hope we have a future opportunity to serve you Sincerely, [redacted] CheapTickets Customer Relations Chicago, IL

Dear Ms [redacted] , The Revdex.com has shared your recent correspondence pertaining to the airline imposed schedule change that occurred on your flights under CheapTickets locator [redacted] , and that you feel that you were not notified until the day of your departureI appreciate the opportunity to review your account and respond to your concerns At CheapTickets, we feel that it is very important to notify our customers as soon as possible when a change in your schedule has occurredTo ensure that customer’s are notified as quickly as possible, we send email notifications, update your “My Trips”, send a “Prepare for your Trip” email to hours prior to your travel and suggest that you review your itinerary within hours prior to departure Upon reviewing your account, I do show that the airline imposed schedule change occurred on November 22, 2015, moving your departure time from 6:20AM to 5:00AM We do now that notification was forwarded on this date, and your “My Trips” updatedThe notification forwarded on your date of travel was triggered due to the changes made to your ticket when you did not board as scheduled Ms [redacted] , upon reviewing your concerns, we do show that your account was properly updated with the new departure time for your review prior to travel We certainly regret your disappointment in our services, but we are unable to offer any refunds due to the extra car rental expenses Nevertheless, as a gesture of our sincerity, CheapTickets would like to offer you a $USD future travel voucher on your next prepaid CheapTickets.com airline, hotel or vacation package booking Our voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using CheapTickets for your travel planning needs Here are the instructions for the future travel voucher: When you make your next booking on CheapTickets.com, please forward a copy of the CheapTickets Travel Document e-mail to us at [redacted] Please reference case number [redacted] and my letter offering the $voucher in your request CheapTickets will then issue a credit to the card used for the new booking This offer is valid until March 16, Mr [redacted] , we appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needs Sincerely, Charlotte [redacted] CheapTickets Customer Relations

August 10, Revdex.com Complaint Department – CheapTickets Re: CheapTickets Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact CheapTickets regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you CheapTickets is responding to the consumer complaint from Rebecca [redacted] (Revdex.com case number 11576273) regarding flight reservationsWe understand the customer is requesting a refund for their flight reservations Our records indicate that on July 6, 2016, the customer booked flight reservations – itinerary [redacted] – using the self-service tool on the CheapTickets websiteTravel was with [redacted] Airlines, departing August 16, 2016, from Los Angeles, California to Tokyo, Japan, returning August 31, 2016, for one passenger Upon further research, we were able to confirm that on July 6, 2016, that CheapTickets emailed the customer to advise that CheapTickets was unable to confirm the customer’s flight reservations and advised that they contact CheapTickets for further assistanceAs CheapTickets was unable to obtain a confirmation for the flight reservations, Ms***’s credit card was not charged for the booking, only pre-authorization was submitted When customers attempt to make online purchases, the vendor’s accounting system will electronically contact their bank or credit card companies’ system, to validate the account is active At that time, the bank or card company may place a hold on the amount of funds the customer is attempting to spend, in anticipation of the vendor debiting the account for the purchase When a purchase is not completed, and the vendor does not withdraw the funds, the hold is usually released within three business days When a customer has several failed attempts to make purchases, this can put a large amount of funds on hold at their bank or card company We regret any inconvenience that may have occurred and would like to assure you that your business is important to usDespite your recent experience, we encourage you to continue to use CheapTickets for your future travel arrangementsWe hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting them further with their future travel needs If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Nicole [redacted] Tier Customer Service

Don't ever book anything with themThey do not have the best price and they dont give a rats [redacted] about thier customers at allRude and incompetent I even asked or thier names and they have not given it to meI will be telling everyone I know about thier horrible business and every review site I can find I am still on holdIt has been hrs They made a mistake wit my flught shcedule but all they can say after phone callsrepresentatives is "there is nothing we can do" and I still get stuck with the chargeWhat the hell!!! I had to speak to different people at different call service center who, all of then could not connect with each other to figure out the same problem only to tell me after hrs of holds, the same "solution"

November 30, 2016Revdex.comComplaint Department – CheapTicketsRe: CheapTickets Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youCheapTickets is responding to the consumer complaint from [redacted] - [redacted] (Revdex.com case number [redacted] ) regarding a package reservationWe understand from Ms [redacted] - [redacted] ’ complaint she is requesting a refund of her flight reservation due to purchasing insurance.Our records indicate on October 10, the customer self-booked a package reservation for four travelers using CheapTickets websiteThe customer purchased a two night hotel reservation at [redacted] , checking in on February 17, and checking out on February 19, The customers round trip flights were operated by [redacted] Airlines, departing from Denver, CO to [redacted] on February 16, 2017, and returning on February 19, This package was insured under CheapTickets Vacation Waiver.CheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersBased on the fare rules the customer agreed to at the time of booking, the tickets were non-refundableWhen rebooking the reservations achange penalty fee would be charged per passengerIn addition, the customer would be responsible for any difference in fare.We have confirmed that on November 16, the customer contacted CheapTickets and received assistance canceling her hotel and flight reservationDue to the customers package being covered by an CheapTickets Vacation Waiver the customer was refunded $for her hotel reservationPer the terms and conditions of the customers CheapTickets Vacation Waiver belowMs [redacted] also received airline credit for the canceled flight reservationWhen the customer chooses to utilize this credit she will be reimbursed the change fee charged by the [redacted] AirlinesPer the terms and conditions of the customers Vacation Waiver:• First, contact Customer Service at 1- [redacted] to change or cancel your flight The airline will refund your flight in the form of travel credits with that airline You may then use those credits to purchase a new ticket on that airline When you redeem those travel credits through [customer service] the airline will apply a change or cancellation fee in accordance with its redemption policy• We will refund you an amount equal to the change or cancellation fee charged by the airline at the time of redemption You will then be charged the full price of a new ticket on that airline, less the amount of any travel credits remaining in your account• Note that the full price of the new ticket may be greater than the price of your original flight.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Corporate Customer Service

Dear Mr [redacted] , The Revdex.com has shared your recent correspondence pertaining to your Best Price Guarantee claim On behalf of CheapTickets, I apologize for any confusion, and appreciate the opportunity to review your account and respond to your concerns.It is my understanding that you're requesting that your claim to be approved; however, after researching her inquiry, I was unable to locate a reservation for Matt [redacted] under the email address of matthew [redacted] [email protected] The reservation could have possibly been booked under a different email besides the one that was provided to us Is it possible you to provide us with the email address used at the time of booking Additionally, if you could provide us with the CheapTickets confirmation beginning with PBCTIX that may help us locate her bookingMr [redacted] , if you can provide another email address or the booking confirmation number, please let me know, and I would be happy to further research your inquiry Sincerely,Luisa [redacted] CheapTickets Customer RelationsChicago, IL

May 4, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservationWe understand from the customers complaint she was unhappy with the quality of the hotel therefore is asking for a refund of the reservationOn May 4, 2016, we contacted [redacted] to acknowledge receipt of the Revdex.com complaint.Our records indicate on February 20, the customer self-booked a package reservation for one traveler using CheapTickets websiteThe customer purchased a night hotel reservation at [redacted] Barcelona L [redacted] , checking in on April 1, 2016, and checking out on April 6, The customers round trip flights were operated by [redacted] Airlines, departing from Chicago, IL to Barcelona on March 31, 2016, and returning on April 6, 2016.From the customers complaint we understand that she is requesting a full refund of her unutilized ticketCheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersBased on the hotel cancelation policy agreed upon when booking the reservation, “The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refundedCancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservation.”Our records reflect that this complaint was resolved on May 26, with a one-time courtesy full refund of the hotel reservation being processed to the customers original form of paymentThe refund totaled $The time it takes the refund to post to the customer’s account depends on the time it takes the Ms [redacted] credit card company to process refunds.We apologize for any inconvenience this lapse in time may have caused Ms [redacted] We would also like to apologize for the customer service issues experienced in trying to obtain a refund of the reservation and its associated chargesWe would like Ms [redacted] to know that every reservation is important to us and our main goal is to provide a smooth and pleasant experience to our members.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

Initial Business Response / [redacted] (1000, 5, 2014/03/12) */ Dear Mr [redacted] Thank you for contacting CheapTickets via the Revdex.comWe appreciate the opportunity to review and respond to your inquiry I understand from your comments that two separate CheapTickets reservations were purchased, and confirmedHowever, they then were subsequently cancelled by CheapTickets, and after several hours of calls, you've received no refund and no tickets for travelYou're requesting tickets and compensation of $1000USD for your time Mr [redacted] while we sincerely regret any customer's dissatisfaction, compensation for your time, in the amount requested is not possibleWe do show that you were promptly advised via phone and email regarding both the cancellations, the reason for cancellation, and the refundIn addition, the second reservation is in useRegrettably, while we understand your frustration, your $1000USD compensation request must be denied As you mentioned, from a review of the CheapTickets reservations located under the member account [redacted] @gmail.com, I do see that CheapTickets reservation PBCTIXXXXXXXXXXX and PBCTIXXXXXXXXXXX were booked for traveler [redacted] However, as you've mentioned, both reservations were subsequently cancelled; due to a "transaction security" issue Please understand, our records show that CheapTickets reservation APXXXXXXLMR0GY36, booked February 21, was cancelled due to a credit card issueRegrettably, fraud was detected and therefore, as you were advised, the reservation was immediately cancelled March 1, However, as Revenue Protection/Fraud requested from the cardholder, the proper verification was later provided and the itinerary was "reinstated" Currently we show that tickets XXXXXXXXXXXXX-XXX are currently in use by Mr[redacted] No refund is due for this reservation Therefore, CheapTickets reservation APXXXXXXK [redacted] , booked on March 4, 2014, as an exact duplicate of the original reservation, was no longer neededThis reservation was cancelled, on the very same date, March 4, 2014; and refund immediately processedNo further refund is possible as all funds regarding this reservation have been credited Mr [redacted] while a refund is not possible for the above reservations, as one is currently in use and the other has been refunded; and the reason for cancellation was unavoidable - fraud is a severe matter; we take account security seriously; I can appreciate your frustration with CheapTicketsPlease know that our goal is for customers to have seamless booking-to-travel experiences, and it is clear in this case we failed to meet expectations Therefore, in light of your dissatisfaction, I am able to offer a $200USD CheapTickets Prepaid Hotel or Vacation Package Future Travel Vouchers for Mr[redacted] Our voucher is offered as a gesture of goodwill and final resolution to your concernPlease know if accepted our voucher is valid until one (1) year from date of issue; only valid for qualifying CheapTickets.com bookings; and redeemable "post purchase"The voucher would be credited to the card used for the "new reservation"All voucher redemption requests are processed via email Mr [redacted] please let me know if you have any further questions or concerns; and if you will accept our resolution offer Thank you for sharing this event for our reviewPlease be assured, CheapTickets values your business and we do hope to continue to serve your travel needs Kind Regards, [redacted] CheapTickets Customer Relations Chicago, IL Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] is my son I was the one who spend this aggravation and time and still I do not accepts the reason that my ticket was cancelled as valid ( because if the reason is fraud you should have notified my right away and not have to go trough this whole process and my son doesn't go to hotels or vacation packages therefor this is not a compensation for me If you can get me a credit for any airline ticket for any passenger [redacted] by cheap tickets then I might consider this Final Business Response / [redacted] (4000, 9, 2014/03/20) */ Mr [redacted] I do understand your frustration, as the 'booker' you expected to be contacted with any issue regarding the reservationHowever, please know, upon booking, the customer has the option to indicate the email address for notifications, and thereby also indicates the CheapTickets Member Account associated with the reservation Regrettably, in this case, you are not the noted CheapTickets Member for the account, the traveler, or the card holder for either purchase Please understand, the CheapTickets did immediately notify the proper contact when the "alert" was establishedThis fraud /security action is not just "in-house" to CheapTickets but also a function of the customer's financial institutionWhile we do sincerely apologize for any frustration and/or inconvenience, any possible issue regarding security must be investigated and resolved CheapTickets appreciates your patience during this unfortunate eventIn answer to your request for direct compensation, as I mentioned, the voucher is "post-purchase"; therefore, regardless of the traveler/booker - the request must be sent indicating the specific voucher issued to be "redeemed"If you would prefer the voucher to be issued under your name, [redacted] and that is agreeable with Mr[redacted] the traveler and CheapTickets member, I am able to oblige your requestI'd just need your affirmative acknowledgement that our final resolution offer is amenable/accepted; and that you have permission to agree/accept on behalf of Mr[redacted] Mr [redacted] thank you for your considerationI remain hopeful of your response to our offerPlease be assured CheapTickets values your business and we sincerely hope for future opportunity to serve you and your family Kindly, [redacted] Orbitz Customer Relations Chicago, IL