CheapTickets.com

September 30, Revdex.com Complaint Department Re: [redacted] Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Cheap Tickets regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheap Tickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youCheap Tickets is responding to the consumer complaint from Fayiz [redacted] (Revdex.com case number [redacted] ) regarding a flight refund We understand Mr/Ms [redacted] is seeking a refund for a flight that was canceled We research this matter further and we contacted [redacted] they confirmed the check was sent to our office for processing, based on tat information we have since processed a refund in the amount of $back to credit card ending Mr.Ms [redacted] should expect to receive their refund within business days from September 14, We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Kiki [redacted] Corporate Customer Service

June 10, 2016Revdex.comComplaint Department – CheapTickets.comDear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from Rivkah Sharaby (Revdex.com case number [redacted] ) regarding a recent ticket.As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Tier Customer Service

Initial Business Response / [redacted] (1000, 5, 2014/09/03) */ Dear Ms[redacted] The Revdex.com has shared with us your correspondence regarding your recent experience with CheapTicketsI understand you have not received the $promotion code you were promisedI appreciate the opportunity to respond to you On behalf of Orbitz I would like to apologize for the delay in receiving your promotion code Here are the instructions for redeeming the$promotion code: Your promotion code is [redacted] and is valid in the amount of $ When you make your next hotel booking on CheapTickets.com, on the homepage, please add the promotion code in the space providedThis amount will be instantly deducted from the total cost of your booking Below are the Terms and Conditions associated with the Promotion Code: The Unique Promotion Code (UPC) is valid on qualifying prepaid hotel bookingsUnique Promotion Code is valid for one year from the date of issue, until September 3, The value of the hotel booking must be greater than the value of the promotion code Use of the Unique Promotion Code nullifies the eligibility for the Best Price Guarantee Program Ms[redacted] CheapTickets values your business, and we look forward to serving you with your future travel planning needs Sincerely, [redacted] CheapTickets Customer Relations Chicago, IL Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi [redacted] I appreciate your prompt responseHowever what you provided me is totally different from what was offered to meI was given a rebate for a flight booking because I incurred several charges causing my card to be temporarily blocked when your agent repeatedly attempted to complete the reservationIt was a total inconvenienceHad I known this will happen, I should have not considered using your web siteThe agent informed that rebate I'll receive can be applied to a flight reservationIn good hope, I waited for the promised rebate to me before I book my flightUnfortunately, I would no longer get that due to significant increase in fareIt also seems to me that you guys are forcing me to pay more than $just to use your promotion code for a hotel This is a lesson learnedThis will not be the last time you'll be hearing from me Sincerely, [redacted] Final Business Response / [redacted] (4000, 9, 2014/09/04) */ Dear Ms[redacted] Thank you for your response Please know, I have canceled the $promotion code I provided, and would like to offer you a $future travel voucher, which can be used towards a flight, vacation package, hotel, or car rental booked on the CheapTickets site Here are the instructions for the future travel voucher: When you make your next booking on CheapTickets.com, please forward a copy of the CheapTickets Travel Document e-mail to us at [redacted] @CheapTickets.comPlease reference case number XXXXXXX and my email offering the $future travel voucher in your requestCheapTickets will then issue a credit to the card used for the new bookingThis offer is valid for one year from the date of this email, until September 4, Sincerely, [redacted] CheapTickets Customer Relations Chicago, IL

Initial Business Response / [redacted] (1000, 5, 2015/03/05) */ Dear [redacted] The Revdex.com has shared your recent correspondence with CheapTickets so that we may assist you furtherI understand the [redacted] Beach Resort does not offer the amenities displayed on our website, in particular the shuttle serviceAlso, you are upset with the service you received when you called our service department for assistanceI appreciate the opportunity to review your account and respond to your concernsOn behalf of CheapTickets, I sincerely apologize for this disappointing experience, and the frustration this caused you I'm very sorry for the lack of professional of behalf of our staff while trying to get assistance with your reservationCheapTickets strives to provide the best possible customer service, and I regret that in this case, we fell short of our goal After researching this situation, I would like to offer the following explanationHotel properties or representative companies provide their own content information, which includes their star rating, location, amenities, and property description, which includes the shuttle serviceWith numerous properties offered through our website, CheapTickets relies solely on each hotel to provide us with accurate descriptions of their properties Also, in response to consumer requests, CheapTickets now includes customer feedback and ratings relating to their experience at hotel properties shown on our websiteThis information is included in the "Reviews from our users" section shown during the hotel selection processThis valuable information may be used in helping you to determine your choice of hotelThese ratings are unbiased and are in no way meant to indicate an endorsement by CheapTickets or the hotel property When we learn of situations like this, CheapTickets takes immediate action to prevent any unfavorable experiences for our customersIn this case, I have notified the appropriate parties and they are currently in the process of reviewing this complaintOur hope is that this valued criticism will allow them opportunity to adjust their information and modify how their property is presented to the public Nevertheless, this does not excuse the frustration caused when contacting our Customer Service DepartmentTherefore I have forwarded your letter to the Director of our Customer Service Center for reviewClearly, our representative should have handled your inquiry more appropriatelyOur Director will address this issue with the agent to ensure better service in the future Also, as a gesture of our sincerity, CheapTickets has issued you a $future travel voucher to use on your next CheapTickets.com prepaid bookingOur voucher is meant to emphasize our commitment to you and we remain hopeful you will continue using CheapTickets for your travel planning needs Here are the instructions for the future travel voucher: When you make your next booking on CheapTickets.com, please forward a copy of the CheapTickets Travel Document e-mail to us at [email protected] reference case number [redacted] and my letter offering the $future travel voucher in your requestCheapTickets will then issue a credit to the card used for the new bookingThis offer is valid for one year from the date of this letter, until March 5, [redacted] thank you for bringing this matter to our attentionCheapTickets appreciates your business, and we hope you will provide us with a future opportunity to restore your confidence in our products and servicesSincerely, [redacted] CheapTickets Customer Relations Chicago, IL

Dear Revdex.com,Thank you for taking the time to contact CheapTickets.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention CheapTickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets.com is responding to the consumer complaint from Megan [redacted] (Revdex.com case number [redacted] ) regarding booking reservationsWe understand the customer encountered fluctuations in pricing prior to completing their booking.The CheapTickets website works from a real-time airline reservations database that contains current ticket prices and availabilityThe database is updated regularly as fares change and seats are soldPlease be advised that airlines routinely change their pricesIn addition, they limit the number of seats available for discounted fares; as the discounted seats sell out fast, those airfares are no longer availableConsequently, it is possible that a specific fare that is available when you begin planning your trip will no longer be available when you try to confirm the seatsAirfares are subject to change until you have purchased your tickets, and your reservation is confirmed.CheapTickets strives to offer the most competitive prices to our customers with the largest base of inventory available onlineCheapTickets is visited by millions of customers each day, who view and purchase our inventory thus making flight and hotel pricing as well as availability change consistentlyThe CheapTickets website works from a live inventory system, similar to the airlines, and when published inventory is purchased; the price can changeThe change can occur at any time during the booking process; however, CheapTickets makes every effort to update the pricing of our published inventory as often as possible The airlines offer different classes of service with varying price points for each seatAs an example, an airline may have three seats available at a cost of $per seat and once those seats are sold, the airline sells the next set of three seats at a cost of $per seatThe cost increases as additional seats are sold as the demand increasesThe CheapTickets website can only confirm up to six passengers on a single itinerary, similar to the airlines' booking systemsWe sincerely regret any confusion this may have caused your travel plans.We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting her further with her future travel needs.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, Luisa [redacted] CheapTickets Customer RelationsChicago, IL

January 7, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: CheapTickets Case #: O- Dear Revdex.com, Thank you for taking the time to contact CheapTickets,Comregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention CheapTickets, Comis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you CheapTickets Comis responding to the consumer complaint from Lawrence P [redacted] (Revdex.com case number [redacted] ) regarding an insurance claim question Our records reflect on November 11, Mr [redacted] accessed CheapTickets Com and self-booked itinerary #for a nonrefundable flight aboard United Airlines departing November 21, from Newark, NJ to Detroit, MI, returning November 27, The flight Mr [redacted] chose had the following fare rules set by United Airlines and accepted by the passenger, buy completing the booking: CANCELLATIONS TICKET IS NON-REFUNDABLE WAIVED FOR SCHEDULE CHANGE NOTE - -- TAX/CHARGE - US/ZP/XF - WILL NOT BE REFUNDED ON NON-REFUNDABLE FARE TICKETS -- A WHOLLY UNUSED TICKET - -- A WHOLLY UNUSED TICKET MAY BE APPLIED TOWARD THE PURCHASE OF MOST DOMESTIC OR INTERNATIONAL FARES/ EXCLUSIONS APPLY / TICKET PRICED AT -CURRENT- FARE LEVELS FOLLOWING ALL FARE RULE PROVISIONS -- ORIGINAL RESERVATIONS OF WHOLLY UNUSED TICKET MUST BE CANCELLED PRIOR TO ORIGINALLY SCHEDULED FLIGHT OR TICKET HAS NO VALUE -- WHOLLY UNUSED TICKET MUST BE EXCHANGED NO LATER THAN ONE YEAR / DAYS / OF THE ORIGINAL TICKET ISSUE DATE OR TICKET HAS NO VALUE In addition, Mr [redacted] chose a travel protection policy issued by AIG /Travel Guard, an independent contractor, with the following Terms and Conditions, available prior to purchase, in regards to cancellation: New York Residents Policy Terms and conditions https://webservices.travelguard.com/Product/FileRetrieval.aspx?CountryCode=US&St...⇄ Part A - TRAVEL PROTECTION TRIP CANCELLATION/TRIP INTERRUPTION The Insurer will pay a benefit, up to the maximum shown on the Schedule of Coverages and Services, if the Insured is prevented from or unable to continue taking his/her Trip due to the following Unforeseen events: (a) Sickness, Accidental Injury or death of the Insured, Traveling Companion, Family Member or Business Partner; which results in medically imposed restrictions as certified by a Physician at the time of Loss preventing your continued participation in the Trip (b) The Insured and/or Traveling Companion being hijacked, quarantined, required to serve on a jury, subpoenaed, required to appear as a witness in a legal action, provided the Insured or a Traveling Companion is not a party to the legal action or appearing as a law enforcement officer, or having his/her prcomipal place of residence made uninhabitable by fire, flood, or other Natural Disaster (c) The Insured or Traveling Companion being directly involved in a traffic Accident substantiated by a police report, while en route to departure (d) An Insured is terminated, or laid off from employment subject to one year of continuous employment at the place of employment where terminated Trip Cancellation: The Insurer will reimburse the Insured for the following: (a) non-refundable cancellation charges imposed by the Travel Suppliers Trip Interruption: (a) additional transportation expenses comurred by the Insured LIMITATIONS AND EXCLUSIONS The following exclusions apply to Part A This plan does not cover any loss caused by or resulting from: war, invasion, acts of foreign enemies, hostilities between nations (whether declared or not), civil war; participation in any military maneuver or training exercise; piloting or learning to pilot or acting as a member of the crew of any aircraft; mental or emotional disorders, unless hospitalized; being under the influence of drugs or intoxicants, unless prescribed by a Physician; commission or the attempt to commit a criminal act; any non-emergency treatment or surgery, routine physical examinations, hearing aids, eye glasses, or contact lenses; pregnancy and childbirth (except for Complications of pregnancy); traveling for the purpose of securing medical treatment; Injury or Sickness when traveling against the advice of a Physician; a Loss that results from an illness, disease, or other condition, event or circumstance which occurs at a time when the coverage is not in effect for an Insured For additional information about the plan, call: USA International Email [email protected] Mr [redacted] cancelled his flights and has been requesting that CheapTickets refund him in full for his cancelled flights CheapTickets.com serves only as a third party booking intermediary and does not own or operate any travel related services We must abide by the terms and decisions of the vendors who offer their services through our site When Mr [redacted] chose to book with ChaepTickets, he also agreed to our stated Terms of Use which provides, in part: Terms of Use: https://www.cheaptickets.com/p/info-other/legal.htm#bargainfares Welcome to CheapTickets! Please read these Terms and Conditions of Use ("Terms") carefully before using or obtaining any content, products, or services through our Websites (defined below), mobile applications or other online products and services, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in courtAccess to and use of the Services (defined below) is subject to acceptance of these TermsYou should also read our Privacy Policy, which also governs your use of the Services, and is incorporated by reference into this AgreementBy accessing, using or obtaining any content, products, or services through the Services, you agree to be bound by these TermsIf you do not accept all of these Terms, then please do not use the Services The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of CheapTicketsCheapTickets is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromCheapTickets has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority As Mr [redacted] self-booked non-refundable tickets, CheapTickets.com cannot agree to provide a refund of his cancelled flights In addition, the travel protection plan he chose is through an independent company and the terms and conditions of the policy are set by that company As he has been advised, he will need to contact travel Guard to discuss any options for refund through this policy We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne *** Tier Corporate Customer Service

April 11, 2017Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets.com Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets.com regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youCheapTickets.com is responding to the consumer complaint from Nichole [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservationWe understand from Ms [redacted] ’s complaint she is requesting a refund of her hotel reservation.Our records indicate on March 12, the customer self-booked a package reservation for two travelers using CheapTickets’ websiteThe customer purchased a three night hotel reservation at Grand Bahia Principe Punta Cana - All Inclusive, checking in on March 16, 2017, and checking out on March 20, The customers round trip flights were operated by American Airlines, departing from Cleveland, OH to Punta Cana on March 16, 2017, and returning on March 20, 2017.Per the customers complaint we understand that she was unhappy with the cleanliness at the hotel along with the meal options providedWe understand that the customer was only able to eat at the restaurant once during her three night reservationPer the hotels policy’s that were displayed on the hotels page on CheapTickets.com “Limited gourmet or à la carte dining” also “All reservations include free dinners, per week of stay, in any of the à la carte theme restaurants.”CheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersOn April 11, CheapTickets contacted the property and spoke to the managerHe advised that due to the guests only booking a three night stay they were entitled to one à la carte meal and full access to the buffetAs the customer utilized their full reservation the hotel has denied the request for a full refund.We sincerely regret that we are unable to offer a more satisfactory response or resolution to Ms [redacted] ’s concernAt CheapTickets.com we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of usHowever we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customersWe are not trying to discharge ourselves from any responsibility; we only want to convey that we were able to provide Ms [redacted] with the necessary information related to her hotel purchase before our system asked her to complete the reservation online.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden [redacted] Tier Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/03/23) */ Dear Mr[redacted] The Revdex.com has shared your recent correspondence pertaining to the change fees associated with an airline ticketI appreciate the opportunity to review your account and respond to your concernsMy understanding is that you purchased an airline ticket on January 1, for travel on Delta AirlinesYou canceled the booking on January 27, due to personal circumstancesYou contacted CheapTickets on March 21, to use the flight credit and rebook the tripOur agent informed you that there is a $airline change fee and a $CheapTickets change fee, which basically wipes out any residual value On behalf of CheapTickets, I apologize for the inconvenienceWhen you purchase a restricted fare type, there are penalties associated with that ticket typeThe $change fee is established bv Delta AirlinesThat fee applies for a nonrefundable ticket, which this wasEven if the fare had been $75.00, Delta would still assess a $change fee, and CheapTickets collects a $service feeIt does not vary according to the cost of the original ticketConversely, if your original ticket had cost $800.00, you would have had $residual credit available, and CheapTickets would assess the $exchange feeSince the change fee is established by the carrier as part of the fare rules, CheapTickets, as an agent for the airline must adhere to these fees, we are not in a position to waive them Mr[redacted] please be assured that your business is appreciated; however, we are unable to offer a refund or waiver of fees on this ticket Sincerely, [redacted] Cheaptickets Customer Relations Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't agree with how CheapTickets.com response to my situation! Policy changes should be made in regards to refunds or cancellationsConsidering that travel is a billion dollar industry, each customers problem should be judged on a case by case basisI will not be using or referring anyone to use this site Final Business Response / [redacted] (4000, 9, 2015/03/27) */ Dear Mr[redacted] We regret your continued disappointmentSince you have contacted us again, you clearly feel strongly about these issuesAs I explained previously, the $change fee was established by Delta, not by CheapTicketsSince we are acting as an agent for them, we must apply these fees to the reissue of tickets, we are not in a position to waive them Mr[redacted] we have given this matter every consideration and at the same time, provided you a detailed response regarding itWe regret the enduring unhappiness with our serviceAs we have evidently reached an impasse, there will be no further replies forthcoming from our office regarding this issue Sincerely, [redacted] Orbitz Customer Relations

November 16, 2016Revdex.comComplaint Department – CheapTicketsRe: CheapTickets Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youCheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from the customers complaint she is requesting a refund of the unused [redacted] Airlines ticket.Our records indicate on September 25, the customer self-booked two one-way flight reservationsThe customer departure flights were operated by [redacted] Airlines and were scheduled to depart from Atlanta, GA to Miami, FL on October 6, The customer return flights were operated by [redacted] Airlines and were scheduled to return from Miami, FL to Atlanta, GA on October 10, 2016.Per the customers confirmation email:Your roundtrip flight consists of two one-way fares which are subject to their own rules and restrictionsIf one of your flights is changed or cancelled, it will not automatically change the other flightYou may incur a penalty fee for each flight for additional itinerary changes.On October 6, the customer called customer service to cancel her flight reservation due to the recent hurricaneThe agent assisted Ms [redacted] cancel her outbound flight operated by [redacted] Airlines and due to authorization from [redacted] Airlines we processed a full refund for the reservationBased on the fare rules agreed to at the time of booking, the customers [redacted] Airlines flights stated to take any action on the reservation, the customer had to contact them directlyAs [redacted] Airlines tickets are non-cancellable and non-changeable we do not have access to the customers ticketsDue to this we advised the customer to contact [redacted] Airlines directly to make alterations to the tickets.CheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers who choose to book their travel on their own to carefully review the details of the trip as well as the fare rules or cancellation policiesThe customer booked one roundtrip ticket with [redacted] Airlines who was the merchant of record, and the companies that charged the customer’s credit cardWe hope you understand we have to abide by their rules and regulations.Due to this we advised the customer to contact [redacted] Airlines directly if she is requesting additional compensationWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

Dear Huma, The Revdex.com has shared with us your correspondence regarding your recent experience with [redacted] It is my understanding that you are upset that the seat you selected for your trip to and from Maui were not confirmedAlso, when you arrived at the [redacted] [redacted] the room you were originally given only had beds instead of that you had bookedI appreciate the opportunity to review your account, and respond to you On behalf of CheapTickets, I would like to apologize for any frustration and inconvenience this has caused you Please know, during the booking process on the CheapTickets site, most airlines do provide us with a seat map so our customers can request the seat they preferHowever, these are requests, and can only be confirmed by the airlines directlyWhen you selected a seat on the seat map available on our site, we sent the request to [redacted] for them to confirm or deny; unfortunately, in this case it seems that they did not confirm the seat requests you had made Huma, I have contacted the [redacted] and they have advised that while you selected a room type with a description of a king bed, twin beds, and a sofa bed, they did initially provide you with a room that only had a king bed, queen bed, and a sofa bedPlease understand all room descriptions are provided to us by the property directly and this is the information that was sent to the hotel when you confirmed your booking Nevertheless, when we do learn situations like this, CheapTickets takes immediate action to prevent any unfavorable experiences for our customers In this case, I have notified the appropriate parties of your complaint and the issue is currently under review Our hope is that this valued criticism will allow them the opportunity to make improvements where necessary and therefore, modify how their property is presented to the public We thank you for bringing this to our attention Furthermore, as a gesture of goodwill, CheapTickets would like to offer you a $future travel voucher on your next CheapTickets.com booking Our future travel voucher is meant to emphasize our commitment to you and we remain hopeful you will continue using CheapTickets for your travel planning needs Here are the instructions for the future travel voucher: When you make your next booking on CheapTickets.com, please forward a copy of the CheapTickets Travel Document email to us at [email protected] Please reference case number and my letter offering the $future travel voucher in your request CheapTickets will then issue a credit to the card used for the new booking This offer is valid for one year from the date of this letter, until January 19, Huma, we appreciate your business and do hope you will continue to use [redacted] in the future for your travel needs Sincerely, Shalon [redacted] CheapTickets Customer Relations Chicago, IL

January 31, Revdex.com Complaint Department – CheapTickets.com Re: CheapTickets Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact CheapTickets.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you CheapTickets.com is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding the refund and exchange issues Our records show on October 2, 2016, Mr [redacted] self-booked a pay later hotel reservation via itinerary # [redacted] with a chedate of October 7, for a total of $We understand from Mr [redacted] complaint, the pay later reservation was automatically charged and after contacting customer support he was promised a $credit but have yet to receive itThe customer is requesting for the credit to be honored Cheaptickets regrets that an unauthorized charge was made to Mr [redacted] card prior to the chedateWe do regret any inconvenience he also encountered in resolving this matterOn January 31, a $CheapCash credit was placed on the customer’s permanent accountAs a credit has been given to the customer and the issue has been resolved to Mr [redacted] desired outcome, Cheaptickets considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Corporate Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Dear Mr [redacted] The Revdex.com has shared your recent correspondence pertaining to the rate increase of your airline ticket during the booking processI appreciate the opportunity to review your account and respond to your concerns Please know that CheapTickets is dedicated to making every customer experience a great experienceWe do understand that it is frustrating if you see a price on a reservation that you would like to confirm, and it becomes unavailableInventory available on CheapTickets is also available to other travel agencies and airlinesThere are millions of customers shopping throughout the day and since airline rates are based on availability, this can make rates increase very quickly with little or no notice Please let me explain in more detail how this can occurAs an online travel agency, airlines send CheapTickets inventory available for most every flight that they have to offerOur site is updated several times daily with new information receivedOnce a fare is no longer available the website is designed to offer the next available priceIf the next price available was not sent, the website will advise you that this price is no longer available and will not give another option Mr [redacted] please be assured that CheapTickets' goal, as a website, is to be able to offer the lowest prices possible to our customersOffering lower prices to customers is what benefits CheapTickets as a company, not offering higher prices that a customer may not be able to purchase Mr [redacted] we do regret your disappointment in our services, but we do hope that we have the opportunity to serve you again in the future Sincerely, [redacted] CheapTickets Customer Relations Chicago, IL

Dear Eboni, The Revdex.com has shared your recent correspondence with CheapTickets so that we may assist you furtherIt is my understanding that you booked a reservation on our website; then called to have the credit from a canceled trip applied to that bookingYou are upset because you found this could not be doneI appreciate the opportunity to review your account, and respond to your concernsOn behalf of CheapTickets, I sincerely apologize for the disappointing experience, and the inconvenience this has causedPlease know in order to use a credit from a canceled trip; you must call CheapTickets and have them book the new reservation; so they can apply the creditOnce you have made a reservation online; there is no way to go back and apply the credit, as this is considered a new booking You still have a future credit on [redacted] Airlines in the amount of $When you are ready to rebook; you will need to contact our customer service departmentYou will be responsible for the airline penalty fee of $90, plus any additional fareThe credit has to be used by the same passenger, and on the same airline However, the reservation for the [redacted] Airlines portion of the itinerary has a $change, plus any fare differenceAs the original booking amount was for $119.60, the change fee is greater than the ticket value; therefore, this ticket no longer has any value Eboni, in order to provide our customers with the best possible fare rates and availability, Cheap Tickets offers Combined One Way fare flight reservationsThese reservations include two one way flight reservations priced together on one itineraryAt the time of booking the customer is advised that they will have two separate flight reservations, and each will have their own separate set of terms and conditions and separate change fees from each of the airlines Cheap Tickets, as a travel agency, serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers Each airline has its own specific set of policies and procedures, as does each ticket purchased or package reserved [redacted] Airlines and [redacted] Airways were the operating carriers and merchants of recordYou were charged by each airline directly, not CheapTicketsThe change fees and increases in airfare are set and also collected by the airlineWe hope you understand that we must abide by the terms and conditions set forth by airlines During the booking process, we make every effort to ensure that our customers have a clear understanding of their selections, and of the terms and conditions associated with the travel items they are purchasingWe provide your selection details on several pages for your review, including the final payment screenWhen acting as their own travel agent it is each customer’s responsibility to review the details of their itinerary prior to finalizing any reservation Eboni, unfortunately, we are unable to offer a refund on a non-refundable ticket that the terms and conditions were advised correctlyWe appreciate your business, and we hope to have an opportunity to serve you in the future Sincerely, Jeanna [redacted] CheapTickets Customer Relations Chicago, IL

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is ok to me Sincerely, [redacted] ***

Revdex.com CheapTickets.com Complaint Department Re: CheapTickets.com Case #: S- [redacted] size="2"> Dear Revdex.com, Thank you for taking the time to contact CheapTickets.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention CheapTickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youCheapTickets.com is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding flight reservationsWe understand the customer is requesting a refund in the amount of $for their flight reservations Our records indicate on February 22, 2016, the customer booked flight reservations – itinerary [redacted] – using the self-service tool on the Cheap Ticket websiteTravel was on [redacted] Mexico, departing February 27, 2016, from Sacramento, California to Guadalajara, Mexico, for two passengersUpon further research, we were able to confirm on February 22, 2016, the customer contacted Cheap Tickets to cancel their flight reservationsThe assisting representative advised the customer they needed to reach out to their flight specialist team to complete the cancellation; how***, the call was disconnected prior to the completion of the cancellation We further reviewed the customer’s concerns, and on March 14, 2016, Cheap Tickets processed a refund in the amount of $as courtesyThe amount of time it takes to receive a refund depends on how quickly the customer’s credit card company takes to process refunds We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting her further with her future travel needsIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

October 10, Revdex.com Cheap Tickets Complaint Department Re: [redacted] Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Cheap Tickets regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheap Tickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youCheap Tickets is responding to the consumer complaint from Yi ** (Revdex.com case number [redacted] ) regarding a flightWe understand Mr/Ms [redacted] is inquiring about a flight credit for a previously cancelled reservation We researched this matter further and our records show a flight reservation booked November 25, for travel on December 2, Departing from Beijing to Chicago on [redacted] Airlines; regrettably credits with the airlines are only good for year from the date of issue or from the date of travel in any case the tickets have since expired and have no remaining value We regret our response couldn’t be more favorable in this matterPlease note that Cheap Tickets serves as a third-party intermediary with travel providers such as hotels, car rental agencies, and airlines, and is subject to the rules and restrictions of those providers [redacted] Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryWe hope you understand that we must adhere to the rules and regulations of the air carrier, including their cancellation and refund policies We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Kiki [redacted] Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11567504, and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear ***The RevDex.com has shared your recent correspondence with CheapTickets so that we may assist you furtherI appreciate the opportunity to address your concernsI was unable to locate your account with the email address used to forward your correspondence If you would please forward me the CheapTickets record locator and the email address used to confirm your booking, I will be happy to reviewThank you, [redacted] CheapTickets Customer RelationsChicago, IL

December 28, "Arial","sans-serif""> Revdex.com Complaint Department – CheapTickets.com Re: CheapTickets Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact CheapTickets.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you CheapTickets.com is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding car rentals billing issues Our records show on February 13, 2016, Mr [redacted] self-booked a [redacted] car rental reservation via itinerary # [redacted] in the amount of $Also, on November 7, 2016, Mr [redacted] booked another [redacted] car rental reservation via itinerary # [redacted] in the amount of $The customer has reported that upon picking up each of the car rental, [redacted] reported them as missing reservation and was forced to pay for two new rentalsMr [redacted] is requesting a full refund for each of the car reservation booked with CheapTickets that were not honored by [redacted] CheapTickets.com regrets that [redacted] rentals did not honor the original rates provided on our website at the time of bookingAt this time, we are requesting Mr [redacted] submit a copy of the bank statements showing all the charges made by CheapTickets and [redacted] The customer may submit the information through the complaint submission on the Revdex.com websiteUpon receipt of this information we will further assist him in resolving this issue We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Corporate Customer Service

October 20, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] )We understand from Mr [redacted] s complaint he’s requesting a refund of his recent hotel reservation.Our records indicate that on July 17, the customer self-booked a hotel reservation for three travelersThe customer purchased a one night hotel reservation at [redacted] Hotel, checking in on July 27, 2016, and checking out on July 29, 2016.CheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersBased on the cancellation and change policy agreed upon by Mr [redacted] at the time of purchase, Cancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservation.”After further review of the customer account we are able to verify that there were no calls into customers service regarding this reservationTo further research the customers complaint we contacted the property and were able to speak to a managerAfter consulting with the police the manager was able to verify that there were no reports made in regards to officers coming to the hotelFurthermore Mr [redacted] extended his stay for an additional night resulting in checking out on July 30, At this time CheapTickets is unable to authorize a refund of Mr [redacted] s reservation.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service