Chili Peppers Tanning

Complaint: [redacted]
I am rejecting this response because: I will accept the response when a resolution is reached. I am still awaiting for my issue to be "processed". 
Regards,
[redacted]
Revdex.com
MESSAGE:Please update my status as satisfied. I received a provisional credit while my claim is being investigated. I will update you when I receive the outcome of this matter.Thank you[redacted]

The Cardholder Advocacy Group has reached out to Ms. [redacted] regarding her concerns.  We are working with Ms. [redacted] to have her complaint resolved.  Ms. [redacted] has been provided with our direct contact information in case she has additional questions or concerns.

Complaint: [redacted]
I am rejecting this response because:I received and email with all the information that [redacted] has  already sent me.   I have emailed [redacted] in the compliance dept 2 times on 8 -21-15 no response. There is nothing included that gives the reason I was denied expect the fact that [redacted] suggest that I entered into an agreement with the merchant.  What I want to know is WHO is the merchant?  I'm being denied for a merchant [redacted] is saying I  entered into an agreement...  sent another email 8-24-15.  Also still have never received a call from [redacted] from the Fraud Services Department that denied my claim dated on 6-5-2015.
Regards,
[redacted]

CAG has been working with Ms. [redacted] and the case has been resolved. Ms. [redacted] has been provided with Direct Contact information if she requires further assistance. [redacted]

Wecalled Ms. [redacted] and the number on file; however her mailbox is full. We alsoemailed the cardholder, and are currently awaiting additional correspondence.Thank you,[redacted]

Hello,We have been in touch with [redacted] in order to address her concerns. [redacted] has our contact information should she need to follow up for any reason. Thank you.

Hello, We have been in touch with [redacted] to assist her with resolving her issues. [redacted] has our direct contact information should she need to contact us for any questions. Thank you.

Complaint: [redacted]
I am rejecting this response because: no one has...

contacted me regarding this matter or have they sent out the documents that I requested, in which they claim to have received during their investigation.  It's been  over 3 month since I sent a certified letter requesting those documents  and I still nothing.  I don't think an investigation was ever done, they're just telling customers that to put fear in them thinking they wont ask for the documents they claim to have. I would like my money back as well as the documents used in their investigation. regards
[redacted]

We have made several attempts to speak with thecardholder; however have been unsuccessful.A message has been left with our direct contact information should she requireadditional assistance.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

CAG attempted multiple times to speak to Ms. [redacted] but was unable to make contact with the cardholder. CAG has mailed Ms. [redacted] our direct contact information so the cardholder can contact CAG directly to address her concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: I did receive one message from [redacted] a few minutes before I received your notification. The reason I am rejecting it is because the statement that they have tried to call me multiple times is not true. I received one voice mail today which is the first time I have been contacted. I left [redacted] a message and will let you know once I have spoken to someone from the company.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The issue is not resolved.Revdex.com:  I have received a total number of ZERO phone calls regarding this issue. In addition, I did receive an e-mail that stated: [redacted],I was requested to contact you regarding your concerns. When you have a moment please respond to this email, or call me at the number below. The e-mail does not address the issue at all, but at least it's an effort. I have replied with this: Good Morning [redacted], Thank you for contacting me. I really just need to access my account online again. I have been locked out for quite some time and calling the automated system on the card neither gives me an option to get assistance with the issue or an option to talk to a human being. From my online research, this seems to be an ongoing problem for many card users. Is there anything being done to rectify the issue?Please advise as soon as possible.  We shall see if anything comes of it. Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because: I spoke with [redacted] and she doesn't handle fraud claims. Can they please contact me via email and phone.
Regards,
[redacted]

Hello,We have been in touch with [redacted] to address her concerns. [redacted] has our contact information should she have additional questions. Thank you.

To Whom it may concern, Eppicard made several attempts to speak with [redacted] at the number provided; however were unsuccessful in doing so. Eppicard was unable to leave a message. Eppicard sent emails with our direct contact information she [redacted] require additional assistance. We are...

currently awaiting additional correspondence.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello, We have been in touch with Ms. [redacted] and are assisting her to address her concerns. Thank you!

We have been in touch with [redacted] to address their concerns. [redacted] has our contact information if they require additional assistance.