Chili Peppers Tanning

Complaint: [redacted]
I am rejecting this response because:
Revdex.com case #[redacted] Hello, my name is [redacted]. I have not been able to contact [redacted], who is my contact person at Eppicard pre-paid debit card services. She had contacted my around the 11th of December, to let me know I my fraud claim was given to a fraud claim analyst. I have left her several messages in the past two weeks, to try to find out what the conclusion of the secondary review was. She has not returned one phone call, and I know my messages were recorded. Rude is the word I’m thinking of, regarding my treatment by an eppicard representative, when I have been a victim of robbery. I am disabled living on social security, and my son is in college and really needs every dollar of those child support checks for $124.00 every two weeks. Attached is one of the papers in the claim form. It says that 10 days after filing a claim over the phone (THEN AFTER RECEIVING MY LETTER in place of the claim form ) a provisional credit would be dispersed. I did not get a provisional credit. When I called epicure customer service yet again to inquire why I did not get the credit, I was told that the fraud department has the right to choose who gets the credit. NO WHERE ON THE FRAUD CLAIM FORM DOES IT SAY THAT. Eppicard pre-paid debit card added insult on top of injury. Please re-open my case and help me get my money back. Merry Christmas! ?? P.S. the amount I am requesting in refund is $65.98
Regards,
[redacted]

Hello, We have been in touch with [redacted] to address her concerns. [redacted] has our contact information for follow up. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Business response is missing.
Regards,
[redacted]

Hello, We have been in touch with [redacted] to address her concerns. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
My complaint  about Eppicard ID # [redacted] has been takin care of . thank you for your help
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The company sent me a letter dated November 3rd that a credit of $138.06 would permanently remain on my account. As of today this has not happened. 
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:
It implies that I have not responded to the business. I have received one email from the business and one phone call. I responded to the email but was unable to answer the phone when [redacted] from the business called. I prefer to correspond via email as I am readily unavailable to answer calls at work. In my email to [redacted]. I described the error that was made on their part and included my request to be reimbursed $20 for the expedited shipping which was useless because the card was defective. 
Regards,
[redacted]

CAG is working with Ms. [redacted] regarding her concerns and has provided the cardholder with direct contact information in order to work directly with CAG regarding her concerns.

We made multiple attempts to speak with the cardholder; however have been unsuccessful in doing so. We provided our direct contact information should the cardholder require additional assistance.Thank you,[redacted]

We have contacted [redacted] and addressed her concerns.

Hello, [redacted] dispute is currently pending investigation. [redacted] has been given our contact info if further assistance is needed.Thank you, [redacted] Cardholder Advocacy SpecialistCard Services, Center of Excellence tel   [redacted]fax  [redacted]

Hello, [redacted] has been in touch with Ms. [redacted] to address her issue. She has our contact information should she require further assistance. Thank you.

We called and spoke with Ms. [redacted] on 10/23/2015. We have since issued the cardholder a credit for the fees assessed, and escalated the issue. Ms. [redacted]s has been provided our direct contact information should she require additional assistance. Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because:they will have some song and dance story to tell me. My money is late again this week too!
Regards,
[redacted]

We called and spoke with the cardholder on 08/21/2015. Weadvised Ms. [redacted] that we would have the documents prepared that outline ourinvestigation emailed directly to her per her request. We also advised thecardholder that we would have the individual who investigated her claim callher directly. Ms.,...

[redacted] advised she will continue to escalate to the Revdex.com as she did not likethe options provided.Thank you,[redacted]

Hello, We have been in contact with Ms. [redacted] to address her concerns. Thank you.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Here is the copy of email from the company[redacted],I was requested to contact you
regarding your concerns. Please contact me at the number below, or
respond to this email with your concerns.[redacted] Cardholder Advocacy SpecialistCard Services, Center of ExcellenceI have responded as the above suggested. My address was outside the USA with them. int he first place and when I applied for the card.My Phone no was also given to them in  [redacted]. Please give them my address again and my Phone no [redacted] and [redacted]It was a falasy claim that they called me. and my address.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, even though their customer service was beyond unacceptable, my situation was fixed by the state of California's intervention.
Regards,
[redacted]