Chili Peppers Tanning

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

*** ***'s dispute paperwork has been received & updated accordinglyThe dispute is currently pending investigation per Regulation E timeframes*** *** has been updatedWe will continue to assist *** *** as needed
Thank you,
***
*** *** ***
*** *** *** ** ***
*** ***
*** ***

We received Ms***'s dispute paperwork via fax and attached it to her claimWe also called and advised Ms*** of the progress and we are currently awaiting the review of the claim by the investigator. Thank you,***

*** has been in contact with *** *** to resolve her issue

CAG is continuing to work with the Cardholder on her concerns and will continue to advise the cardholder on any changes on the status of the dispute

Complaint: ***
I am rejecting this response because: I have been dealing with an open claim in which the business in reference in the complaint has said they were working on resolving the issues which was on 10/I received a phone call phone *** with the company and also from *** in which she said I needed to fax over documents to her again that I had already sentI have called today only to find out that the claim I had opened are closed for the second time due to needing more information but yet nobody from the company has been contacting me regarding information they are needingThis is not the first time but the SECOND timeThere is a note in their system stating someone tried to contact me on 10/and left a voicemail in which I never received a phone call nor a voicemail and have also checked my phone records to be sure something was not overlooked for some crazy reason(you can't overlook voicemails..you get a big icon on your phone and you have to manually delete it) . On the same day 10/the case was closed for needing more information.I have tried to call them and have left numberous voicemails with no returned calls from them.I am needing some assistance yet again as they have only contacted me after I filed the first complaint which I find very sad that I need to go through you guys to even get some type of response from themThe communication on this bussinesses part is appaling. The first time it was a letter that they supposedly sent in the mail that I never received and this time after I asked why only a letter was sent and no phone calls made that they supposedly made a phone call and never sent a letter this time and closed the case the same day within a matter of hours because "they could not reach me" im assumingI would like this reopened,investigated ect
Regards,
*** ***

Hello, We have been in touch with *** *** to address her concerns*** *** has our contact information should she have additional questionsThank you

We made multiple attempts to speak with the cardholder; however have been unsuccessful in doing soWe are currently awaiting additional correspondence to better assist Ms***Thank you, ***

The CAG is working with Ms*** and has opened a dispute on her behalf. Ms*** has been provided with the CAG's direct contact information and CAG will continue to work with Ms*** while the case is being resolved

The CAG was notified of *** ***'s concerns and has asked the Fraud investigations team to review the disputeThe Case was reviewed and closed in favor of *** ***. At this time it does not appear that *** *** has any additional questions or concerns

Hello,
We have reached out to *** *** and have taken steps to help resolve her card issuesA proposed fix has been implemented as of November 18, The CAG Escalations group is awaiting confirmation from *** *** to confirm there are no further issues
Thank you,
***
***
*** ***
*** *** *** ** ***
*** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The CAG has reached to *** *** regarding her concerns and is working with her to have the case reviewed again. *** *** has been provided with the CAG's contact information in case she has any additional questions or concerns and the CAG will keep *** *** informed on the status of
her dispute

Wehave made multiple attempts to speak with the cardholder; however have been unsuccessfulin doing soA message has been left with our direct contact information shouldthe cardholder require additional information.Thank you,***

The CAG reached out to *** *** January 11, and she stated that her matter had already been resolved and that she did not need further assistance. The CAG offered *** *** direct contact information so that she could reach out to the CAG directly if she had any additional concerns

We contacted *** *** and addressed his concerns and will be sending Mr*** a new card in order to withdraw his funds. At this time Mr*** has no additional concerns and has been provided our direct contact information if he needs additional assistance. Thank
you, ***

We submitted another request to have the documents in question mailed directly to the cardholderMs*** should recieve the documents within 5-days

Hello,
I was able to speak to Ms*** this afternoon to address her concernsIf anything else is needed, feel free to reach me directly as shown below
Thank you,
***
Cardholder Advocacy Specialist
Card Services, Center of Excellence
Tel: ***
Fax:
***

Eppicard has tried to speak to Ms*** regarding her concerns on her account but multiple emails and phone calls have been unanswered. Eppicard has mailed Ms*** a contact us letter with our direct contact information so we can assist her further

To whom it may concern,The CAG made several unsuccessful attempts to contact *** *** via phone and email to address her concerns*** ***’s account has been notated with instructions for *** *** to contact the CAG directly for assistance in lieu of Direct Express customer service