Chili Peppers Tanning

Complaint: ***
I am rejecting this response because: Alisha did credit back the money that was owed me, however, she was going to talk with her manager to find out if I can receive any additional compensation for being lied to and wasting my time
Regards,
*** ***

We have made multiple attempts to speak with thecardholder; however have been unable to do soA letter was mailed to Mr.*** on 08/06/urging him to contact our office directly should herequire additional assistance.Thank You,***

Hello,We have been in touch with Ms*** to assist her with her issuesShe has our contact information as wellThank you

***'s Cardholder Advocacy Group has been in contact with *** *** *** *** to address their issue

Complaint:
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I am rejecting this response because:Eppicard is very unprofessional, one manager told me they will have my money on my card, one told me they recieved my paperwork, one was supposed to cancel my card over a mobth ago, I have had serious fraud in my name, my entore social security number my personal information, im lividI emailed once again brandon the copies I have for back up, thank god!
Regards,
*** ***

We spoke to Ms*** on 12/30/We mailed a replacement card out to the cardholder on 12/30/Please note it takes between 7-business days to receive the replacement. Ms*** has been provided my direct contact information should she require additional information. Thank
you, ***

EPPICARD Payment Processing ServiceCustomer Account Services** *** ***
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*** ***Dear Dispute Resolution,This is in response to the complaint submitted on 1f16/with ** **
***We have been unsuccessful reaching cardholder, *** ***, for assistancePlease give ourdirect contact so that we may assist with her concerns_Sincerely,***Cardholder Advocacy SpecialistEppicarda Debit MasterCard*** ***
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We have been unable to reach Mr*** to assist with his concernsPlease refer Mr*** to us directly as shown below
Thank you,
***
Cardholder Advocacy Specialist
Card Services, Center of Excellence
*** ***
Fax: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: eppicard has not contacted us or resolved the issue and we have not been refundedYet another lie that they have told
Thank you for your assistanceHope we can figure something out because the waiting game they play with their consumers information they provide and unwillingness to help is a disgrace to the child support systems and it's customers
Regards, *** *** *** ***
*** ***

Hello,
We have been in contact with Ms*** regarding her account and will continue to work to resolve her concernsIf further assistance is needed please contact me directly as shown below
Thank you,
***
Cardholder Advocacy Specialist
Card Services, Center of
Excellence
Tel: ***
Fax: ***

We have continued to work with *** *** to find a solution to her account issuesAs of 11/23/2016, *** ***'s issues have been resolvedIf further assistance is needed please contact us directly as shown below
Thank you,
***
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The *** contacted *** *** December 15, to address her concerns*** *** has the ***’s contact information should she need further assistance

Complaint: ***
I am rejecting this response because: I
explained very specifically in my complaint what my issue with eppicard isI want a letter mailed to me not to have me call them or contact them further, but explaining why my card was cancelled exactlyIf it was canceled with no warning to me due to a compatible I used my card at being breached, I want to now what company and why I wasn't notified before my card was cancelled! ! I want an explanation not to keep talking to people who give me different answers!!!
Regards,
*** ***

We called Ms***, as well as sent an emailWe mailed a replacement out to the cardholder on 12/24/Please note it takes between 5-days to receive the replacement. Ms*** has been provided my direct contact information should she require additional information. Thank
you,***

The *** contacted *** *** December 15, to address her concerns*** *** has the ***’s contact information should she need further assistance

Hello, Ms*** dispute has been resolved & creditedWe were unable to reach Ms*** via telephone, if further assistance is needed please contact us below.Thank you, *** Cardholder Advocacy SpecialistCard Services, Center of Excellence ***
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Complaint: ***
I am rejecting this response because:I have made several request for all documents regarding this dispute and I have been told by at least different customer service representatives either they never received my request, even though it was sent certified with a signed receipt, and Ive also been told the documents used for the investigation were still being processedSo for them to say that they mailed out more documents requesting the same information that I already sent, is a bunch of bolognaIts just their way to stall because there was never an investigation done and thats why I haven't received the documentsIts also their way to make it look as if they are really trying to work this out with me, but working this out isn't on their to do list. I enclosed the documents needed to prove the account was not mine as well as the receipt from the certified letter I sent
Regards,
*** ***

Hello,
We have been in contact with Ms*** in assistance with her concernsFor further questions, please contact me directly as shown below
Thank you,
***
Cardholder Advocacy Specialist
Card Services, Center of Excellence
Tel: ***
Fax: ***

The CAG contacted *** *** regarding her concernsAfter review of *** ***'s concerns the case was re-worked and was closed approved. *** *** has been provided with the CAG's direct contact information if she has any additional concerns