Chili Peppers Tanning

Complaint: [redacted]
I am rejecting this response because: I spoke with [redacted] and she doesn't handle fraud claims. Can they please contact me via email and phone.
Regards,
[redacted]

We have made multiple attempts to speak with the cardholder; however have not been able to do so. We left a message with our direct contact information should the cardholder require additional assistance.Thank you,[redacted]

A review of Ms. [redacted]'s account has determined that additional information is needed from the cardholder in order to process her claim. We called and left our direct contact information on her voicemail, and are currently awaiting additional correspondence.[redacted]

CAG reached out to Ms. [redacted] to discuss her complaint and was able to assist her with her issue. CAG will provide Ms. [redacted] with direct contact information so that if she has any additional concerns she will be able to contact CAG directly

Hello, We have attempted to contact the cardholder via telephone & email. Please have Mr. [redacted] contact us via telephone below to resolve issue.Thank you,[redacted] Cardholder Advocacy SpecialistCard Services, Center of Excellence[redacted]
[redacted]

We emailed the cardholder a copy of the Questionnaire she will need to fill out on07/16/2015, as she stated she never received the original dispute paperworkthat was mailed out on 06/01.We are currently awaiting additional correspondence.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello, We have been in touch with Ms. [redacted] to address her concerns. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I am expecting a resolution soon. I don't consider this resolved, until I receive the requested statements.
Regards,
[redacted]

After reviewing Mr. [redacted] account, EPPICARD finds the funds have been posted to his account as requested. We have not been able to reach Mr[redacted] for assistance. Please relay our direct contact information as shown below.
Thank you,
[redacted]
Cardholder Advocacy Specialist
Card Services,...

Center of Excellence
 
Tel: [redacted]
Fax: [redacted]

Complaint: [redacted]
I am rejecting this response because: I do not trust this company and until I get my money back I do not want my case closed.
Regards,
[redacted]

Hello, We have been in touch with [redacted] to address her concerns. She has our contact information should she require any additional assistance. Thank you.

The CAG spoke with [redacted] and the case was reviewed again.  [redacted] has been contacted and informed of the new decision and has been provided with contact information so that she may contact the CAG directly.  Thanks, [redacted]

We have made contact with [redacted] in attempt to assist with her Fraud dispute. We will continue to assist until her concerns are resolved.
Thank you,
[redacted]
 
[redacted]

We called and left Ms. [redacted] a message with our direct contact information should she require additional assistance.  A credit was issued to her account in the amount of $7.00 on 08/11/2016. We are currently awaiting additional correspondence. Thank you,[redacted]

[redacted] has been in touch with [redacted] to address her concerns. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

On July 6, 2016 Ms. [redacted] was refunded the expedite fee that she had concerns about.  Ms. [redacted] has been provided with our direct contact information if she has any additional questions or concerns. Thank you, [redacted]

EppiCard has been unable to reach this cardholder.  EppiCard will continue efforts to contact this cardholder to resolve her issue.

Complaint: [redacted]
I am rejecting this response because:
Revdex.com case #[redacted] Hello, my name is [redacted]. I have not been able to contact [redacted], who is my contact person at Eppicard pre-paid debit card services. She had contacted my around the 11th of December, to let me know I my fraud claim was given to a fraud claim analyst. I have left her several messages in the past two weeks, to try to find out what the conclusion of the secondary review was. She has not returned one phone call, and I know my messages were recorded. Rude is the word I’m thinking of, regarding my treatment by an eppicard representative, when I have been a victim of robbery. I am disabled living on social security, and my son is in college and really needs every dollar of those child support checks for $124.00 every two weeks. Attached is one of the papers in the claim form. It says that 10 days after filing a claim over the phone (THEN AFTER RECEIVING MY LETTER in place of the claim form ) a provisional credit would be dispersed. I did not get a provisional credit. When I called epicure customer service yet again to inquire why I did not get the credit, I was told that the fraud department has the right to choose who gets the credit. NO WHERE ON THE FRAUD CLAIM FORM DOES IT SAY THAT. Eppicard pre-paid debit card added insult on top of injury. Please re-open my case and help me get my money back. Merry Christmas! ?? P.S. the amount I am requesting in refund is $65.98
Regards,
[redacted]