Chili Peppers Tanning

Regarding the complaint below, we were unable to make contact with the cardholder, [redacted], over the past week. The good news, however, is that upon review of [redacted]’s account, her [redacted] is fully active and in service – most recently used yesterday  morning without fail. In...

the event [redacted] continues to experience interruptions with her [redacted], please forward her along our cardholder escalations email address [redacted] for swift attention.   Very Best, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

We called and spoke with the cardholder on10/14/2015. We have since provided the cardholder our direct contactinformation, and expedited her a replacement (all fees waived). The cardholderdoes not appear to still require assistance at this time.Alisha

Complaint: [redacted]
I am rejecting this response because: Eppicard has had almost 2 months the refund my stolen money. What could take longer than 2 MONTHS to refund money in this age of electronic technology? I want yo know what are my other options. Their fraud forms clearly state a was due a provusionary refund within 10 days of calling and filing a fraud claim. This us beyond too much!!! I have been waiting since November 6, 2015 to get my money back.
Regards,
[redacted]

We contacted Ms. [redacted] by phone and email and explained to her the inactivity policy associated with her account.  Ms. [redacted] was given our direct contact information if she had any additional concerns. Thank you, [redacted]

Complaint: [redacted]
I am rejecting this response because:On April 18 2016 I went to check in at the Quality inn .. the room was terible and the night audit said that they would refund me my money .. well the company did not want to refund me so I filed a disputed with my card hopiing that I could get some resoultion out of them .. well that is not happen and I have spoken with them several of times regarding this matter and every rep... have a different answer .. I would just like to get this resolve please and get my refund 135.89
Regards,
[redacted]

EppiCard has reached out to the customer to resolve this issue.  EppiCard has also mailed a written response letter to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello, I called and spoke to [redacted] on 3/18/2016, and let her know that her claim has been paid. She requires no further assistance at this time. Thank you[redacted]

Complaint: [redacted]
I am rejecting this response...

because:
Regards,
[redacted]
This is completely false. No one from the company has contacted me, the only contact from the company has all been a direct result of me contacting them. In fact everytime I have called they have told me there was nothing they could tell me, that if would have to wait to hear from the fraud department. Which doesnot talk with people on the phone. I am still waiting for my money, or even any new information.

Hello,
We spoke to Ms. [redacted] on August 22, 2016 and have since resolved her concerns. If further assistance is needed, please contact us directly as shown below.
Thank you,
 
[redacted]
Cardholder Advocacy Specialist
Card Services, Center of Excellence
 
Tel: [redacted]
Fax:...

[redacted]

Complaint: [redacted]
I am rejecting this response because:   Thanks for your help, so far, there is no ATM Card for my Money yet. I am still waiting since June 2015. From [redacted].         Please Publish all  on your website.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: my card still not working, after I was told my card "should" work; it didn't. I was told that this issue was persistent and that the system was rejecting new information. now a supervisor was going to be contacted; I was told to e-mail/call Monday to follow up on the issue. While I really appreciate them calling me back and trying to fix my card I still have to deal with other problems that could have been prevented months ago if only someone just took my phone calls seriously. 
Regards,
[redacted]

The CAG spoke to [redacted] regarding her concerns. CAG explained that she would need to contact NY unclaimed property to obtain her funds that had been escheated.  [redacted] has no additional concerns at this time.

The Cardholder Advocacy Group has reached out to Ms. [redacted] regarding her complaint.  Ms. [redacted] had her concerns addressed and at this time she has no additional concerns.  Ms. [redacted] was given the direct contact information of the Cardholder Advocacy Group if she has any additional...

concerns.  [redacted] Cardholder Advocacy SpecialistCard Services, Center of Excellencetel   [redacted] fax  [redacted]

We have been in touch with [redacted] to address their concerns. [redacted] has our contact information if she requires additional assistance.

[redacted]We have made multiple attempts to speak with the cardholderdirectly; however have been unable to speak with her directly. Multiplemessages have been left with our direct contact information.We are currently awaiting additional correspondence.Thank you, [redacted]

Hello, Ms. [redacted] has been contacted and issue has been resolved. If further assistance is needed please contact us via telephone below.Thank you, [redacted] Cardholder Advocacy SpecialistCard Services, Center of Excellence tel   ###-###-####fax  ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I'm waiting to hear back. I have left a message with an email contact. 
Regards,
[redacted]

[redacted] user expressed concerns regarding the amount and timeliness of her child support payments. [redacted] is a disbursement tool for state agencies and has control over deposits made to the account only after the state disbursement unit loads those funds to the account....

When and how much of the cardholder's child support benefits are loaded to the cardholder's [redacted] is solely the jurisdiction of the state paying agency.The [redacted] offered preliminary assistance via email which the cardholder declined. The cardholder has the contact email of the Group if she has any additional questions or concerns regarding the use and security of her [redacted].  Thank You, [redacted]