Chili Peppers Tanning

Hello, We contacted [redacted] on 6/22/2015 to address issues with account. If [redacted] is in need of further assistance, please contact us via telephone below.Thank you, [redacted] Cardholder Advocacy SpecialistCard Services, Center of Excellence tel  ...

[redacted]fax  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hello,  I just wanted to follow up with you and let you know that the matter has been resolved. I was contacted and the money was credited that day. Thanks so much for your help. I hope you enjoy your holidays!
Regards,
[redacted]

The CAG spoke to [redacted] regarding her concerns.  The CAG had the case reviewed by the disputes team and has issued a provisional credit to [redacted]. The CAG provided [redacted] with direct contact information in case she has additional concerns in the future.

We called and spoke with the cardholder on 09/13/2016. A credit was issued to Ms. [redacted] account on 09/13 for the fees she has encountered. We also provided the cardholder our direct contact information in the event she requires additional assistance going forward.

[redacted] has been in contact with the constituent to address her concerns.

Hello, We have been unsuccessful in reaching **. [redacted]. Please provide our direct contact info below to **. [redacted] if assistance is still required. ?Thank you, [redacted] Cardholder Advocacy SpecialistCard Services, Center of Excellence tel   [redacted]fax ...

[redacted]

We called and spoke with Ms. [redacted] on 07/14/2016. A credit was issue to her account in the amount being disputed on 07/14/2016. Our direct phone number was provided to the cardholder should she require additional assistance. Thank you,[redacted]

EppiCard has reached out to this cardholder and resolved her issue.

We spoke with Ms. [redacted] on 05/19/2016. Per our conversation we will be work directly with Ms. [redacted] to ensure the investigator receives the information needed to proceed with the claim.We are currently awaiting additional correspondence. Thank you, [redacted]

Wecalled and spoke with Ms. [redacted] on 07/22/2015. We have since ordered her areplacement card via expedite, and the cardholder does not appear to requireadditional assistance at this time. Should Ms. [redacted] require assistance inthe future she has been provided our direct contact information.Thank...

you,[redacted]

Complaint: [redacted]
I am rejecting this response because:Dear Dispute Specialist,  Complaint # [redacted] I was contacted by EPPI Card on September 10, 2015 a person name Alicia from the Compliance Department. She informed me that she was sending correspondence to the District manager in New York regarding the paper work I have requested. She also told me that she will be contacting me within a couple of days. To date I have not heard from her. She gave me a phone number which is 512-249-3501. I tried called her back on this number for several days and did not get hold of anyone. It seems as if she gave me the wrong contact information. It is now September 18th, 2015 and I still did not receive any mail or call back from the EPPI Card. I am looking forward to resolving this problem soon  Thank you  
Regards,
[redacted]

We called and spoke with Mr. [redacted] on 08/10/2015. The cardholderwas advised that we received his paperwork in relation to his dispute, and thecase is currently pending. We are currently awaiting a response from ourinvestigator. The cardholder will be notified once the case has been worked.Thank...

you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We called and spoke with the carholder on 08/20/2015. A credit has since been issued to the cardholder's account, and she does not appear to still require assistance at this time.

We emailed the cardholder, and are currently
awaiting additional correspondence. We called both numbers provided in the
complaint; however neither appear to be working numbers. It appears the
cardholder is currently residing out of the country, therefore we must await
additional correspondence...

before we are able to determine the best way to
assist in the matter.Thank you,[redacted]

Hello, We have reached out and spoke with Ms. [redacted] to resolve her issue. If further assistance is needed, please contact me via telephone below.?Thank you, [redacted] Cardholder Advocacy SpecialistCard Services, Center of Excellence tel   ###-###-####fax  ###-###-####

Hello, Regarding the attached complaint: We have reached out to Ms. [redacted] for assistance. We have given our direct contact info if further assistance is needed.   Thank you,   [redacted] Cardholder Advocacy Specialist Card Services, Center of Excellence Way2Go Services [redacted]...

[redacted]   [redacted]

Chesilin [redacted] ID: [redacted] To whom it may concern, Ms. [redacted] has been contacted regarding her concerns and has been assisted with the issue.  If she needs any further assistance she has our direct contact information. Thank you, [redacted] Cardholder Advocacy Specialist Card Services, Center of...

Excellence tel   [redacted] fax  [redacted] Tell us why here...

The Cardholder Advocacy Group has reached out to Ms. [redacted] regarding her concerns.  We are working with Ms. [redacted] to have her complaint resolved.  Ms. [redacted] has been provided with our direct contact information in case she has additional questions or concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]