Chili Peppers Tanning

Wecalled and spoke with Ms [redacted] on 07/22/We have since ordered her areplacement card via expedite, and the cardholder does not appear to requireadditional assistance at this timeShould Ms [redacted] require assistance inthe future she has been provided our direct contact information.Thank you, [redacted]

Complaint: [redacted] I am rejecting this response because: I will accept the response when a resolution is reachedI am still awaiting for my issue to be "processed" Regards, [redacted] Revdex.com MESSAGE:Please update my status as satisfiedI received a provisional credit while my claim is being investigatedI will update you when I receive the outcome of this matter.Thank you [redacted]

A review of Ms [redacted] 's account has determined that additional information is needed from the cardholder in order to process her claimWe called and left our direct contact information on her voicemail, and are currently awaiting additional correspondence[redacted]

We reached out to Ms [redacted] at the number provided; but was advised he had the incorrect numberResearch indicates a replacement was mailed for Ms [redacted] on 09/07/The cardholder does not appear to still require assistance at this timeThank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hello, I just wanted to follow up with you and let you know that the matter has been resolvedI was contacted and the money was credited that dayThanks so much for your helpI hope you enjoy your holidays! Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Business response is missing Regards, [redacted]

EppiCard has reached out to the customer to resolve this issue EppiCard has also mailed a written response letter to the customer

Hello, [redacted] dispute is currently pending investigation [redacted] has been given our contact info if further assistance is needed.Thank you, [redacted] Cardholder Advocacy SpecialistCard Services, Center of Excellence tel [redacted] fax [redacted]

We have been in touch with [redacted] *** to address their concerns [redacted] *** has our contact information if they require additional assistance

We called and spoke with Ms [redacted] on 07/14/A credit was issue to her account in the amount being disputed on 07/14/Our direct phone number was provided to the cardholder should she require additional assistanceThank you, [redacted]

Complaint: [redacted] I am rejecting this response because: I did receive one message from [redacted] a few minutes before I received your notificationThe reason I am rejecting it is because the statement that they have tried to call me multiple times is not trueI received one voice mail today which is the first time I have been contactedI left [redacted] a message and will let you know once I have spoken to someone from the company Regards, [redacted] ***

CAG is working with Ms [redacted] regarding her concerns and has provided the cardholder with direct contact information in order to work directly with CAG regarding her concerns

Hello, We have been in touch with Ms [redacted] to address her concernsThank you!

Wemade multiple attempts to speak with the cardholder directly; however have beenunable to do soA credit was issued to the cardholder's account for theexpedite fee she was charged on 09/12/2015.A message has been left with our direct contact information should the cardholderrequire additional assistance.Thanks [redacted]

Complaint: [redacted] I am rejecting this response because:I have not been reimburse for the transactions disputed back in MayThe number given left massage's, but can never reach vanyone to be able to talk to theThey got everything they needed from me and stated she would keep me updated and make sure it gets resolved quickly due to everything I already had with the dispute sent emails asking questions and have not gotten any reply from them sense giving them my address as well as been reimburse for the transactions I disputed almost 3months ago I'm homeless with a 6yr old daughter and trying to get home to Indiana to my family but no way of purchasing bus ticket I really would like to be reimbursed for the transactions I called in to start a dispute with a rep back in May on the 26th and dispute was denied due to information and not letting me know they needed further information just denied when I was told multiple things and it was all in correct information and letters sent never received just the last one I sent to same address as the first two lettersSo I would really like it if I can be reimbursed and purchase my ticket and not deal with this any longer when I been dealing with it for almost 3months plus I can't reach no one with number given nor get any one to answer reply to emails sent Regards, [redacted]

The CAG spoke to [redacted] regarding her concerns The CAG had the case reviewed by the disputes team and has issued a provisional credit to [redacted] The CAG provided [redacted] with direct contact information in case she has additional concerns in the future

Hello, We contacted [redacted] on 6/22/to address issues with accountIf [redacted] is in need of further assistance, please contact us via telephone below.Thank you, [redacted] Cardholder Advocacy SpecialistCard Services, Center of Excellence tel [redacted] fax [redacted]

Hello, We have reached out and spoke with Ms [redacted] to resolve her issueIf further assistance is needed, please contact me via telephone below.?Thank you, [redacted] Cardholder Advocacy SpecialistCard Services, Center of Excellence tel ###-###-####fax ###-###-####

[redacted] has been in contact with [redacted] *** and has fully address her concerns

Complaint: [redacted] I am rejecting this response because:Dear Dispute Specialist, Complaint # [redacted] I was contacted by EPPI Card on September 10, a person name Alicia from the Compliance DepartmentShe informed me that she was sending correspondence to the District manager in New York regarding the paper work I have requestedShe also told me that she will be contacting me within a couple of daysTo date I have not heard from herShe gave me a phone number which is 512-249-I tried called her back on this number for several days and did not get hold of anyoneIt seems as if she gave me the wrong contact informationIt is now September 18th, and I still did not receive any mail or call back from the EPPI CardI am looking forward to resolving this problem soon Thank you Regards, [redacted]