Chili Peppers Tanning

Hello, We have been unsuccessful in reaching ** [redacted] Please provide our direct contact info below to ** [redacted] if assistance is still required?Thank you, [redacted] Cardholder Advocacy SpecialistCard Services, Center of Excellence tel [redacted] fax [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

We have made several attempts to speak with thecardholder; however have been unsuccessful.A message has been left with our direct contact information should she requireadditional assistance.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My complaint about Eppicard ID # [redacted] has been takin care of thank you for your help Regards, [redacted]

We called and left Ms [redacted] a message with our direct contact informationWe are currently awaiting additional correspondence from the cardholder.Thank you, [redacted]

CAG attempted multiple times to speak to Ms [redacted] but was unable to make contact with the cardholderCAG has mailed Ms [redacted] our direct contact information so the cardholder can contact CAG directly to address her concerns

We called and spoke with the cardholder on10/14/We have since provided the cardholder our direct contactinformation, and expedited her a replacement (all fees waived)The cardholderdoes not appear to still require assistance at this time.Alisha

Complaint: [redacted] I am rejecting this response because: no one has contacted me regarding this matter or have they sent out the documents that I requested, in which they claim to have received during their investigation It's been over month since I sent a certified letter requesting those documents and I still nothing I don't think an investigation was ever done, they're just telling customers that to put fear in them thinking they wont ask for the documents they claim to haveI would like my money back as well as the documents used in their investigationregards [redacted] ***

Complaint: [redacted] I am rejecting this response because: It implies that I have not responded to the businessI have received one email from the business and one phone callI responded to the email but was unable to answer the phone when [redacted] from the business calledI prefer to correspond via email as I am readily unavailable to answer calls at workIn my email to ***I described the error that was made on their part and included my request to be reimbursed $for the expedited shipping which was useless because the card was defective Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The issue is not resolved.Revdex.com: I have received a total number of ZERO phone calls regarding this issueIn addition, I did receive an e-mail that stated: [redacted] ,I was requested to contact you regarding your concernsWhen you have a moment please respond to this email, or call me at the number belowThe e-mail does not address the issue at all, but at least it's an effortI have replied with this: Good Morning [redacted] , Thank you for contacting meI really just need to access my account online againI have been locked out for quite some time and calling the automated system on the card neither gives me an option to get assistance with the issue or an option to talk to a human beingFrom my online research, this seems to be an ongoing problem for many card usersIs there anything being done to rectify the issue?Please advise as soon as possible We shall see if anything comes of itRegards, [redacted]

Hello, I called and spoke to [redacted] on 3/18/2016, and let her know that her claim has been paidShe requires no further assistance at this timeThank you***

We emailed the cardholder, and are currently awaiting additional correspondenceWe called both numbers provided in the complaint; however neither appear to be working numbersIt appears the cardholder is currently residing out of the country, therefore we must await additional correspondence before we are able to determine the best way to assist in the matter.Thank you, [redacted]

Wecalled Ms [redacted] and the number on file; however her mailbox is fullWe alsoemailed the cardholder, and are currently awaiting additional correspondence.Thank you, [redacted]

To Whom it may concern, Eppicard made several attempts to speak with [redacted] at the number provided; however were unsuccessful in doing soEppicard was unable to leave a messageEppicard sent emails with our direct contact information she [redacted] require additional assistanceWe are currently awaiting additional correspondence.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hello, We have attempted to contact the cardholder via telephone & emailPlease have Mr [redacted] contact us via telephone below to resolve issue.Thank you, [redacted] Cardholder Advocacy SpecialistCard Services, Center of Excellence [redacted]

The Cardholder Advocacy Group has reached out to Ms [redacted] regarding her complaint Ms [redacted] had her concerns addressed and at this time she has no additional concerns Ms [redacted] was given the direct contact information of the Cardholder Advocacy Group if she has any additional concerns [redacted] Cardholder Advocacy SpecialistCard Services, Center of Excellencetel [redacted] fax [redacted]

We called and spoke with the cardholder on 08/21/Weadvised Ms [redacted] that we would have the documents prepared that outline ourinvestigation emailed directly to her per her requestWe also advised thecardholder that we would have the individual who investigated her claim callher directlyMs., [redacted] advised she will continue to escalate to the Revdex.com as she did not likethe options provided.Thank you, [redacted]

We have made multiple attempts to speak with the cardholder; however have not been able to do soWe left a message with our direct contact information should the cardholder require additional assistance.Thank you, [redacted]

The CAG spoke to [redacted] regarding her concerns. CAG explained that she would need to contact NY unclaimed property to obtain her funds that had been escheated. [redacted] has no additional concerns at this time.