Chili Peppers Tanning

The Cag has tried to contact Mr*** regarding his concerns about the Oklahoma Child Support *** ***. The CAG has been unable to locate a cardholder under the Oklahoma Child Support Program named *** *** and has not had any response to the multiple messages left at the contact
methods Mr*** has provided

We made several attempts to speak with *** ***, but have been unsuccessful in doing so*** *** does not have a voicemail box that has been set up, thus we are unable to leave a message. It does not appear *** *** requires additional assistance at this time; however we requested to
have the calls in question pulled to ensure proper protocol was followed

Hello, We have reached out to Ms*** to assist with her concernsIf further assistance is needed, please contact us directly as shown below
Thank you,
***
Cardholder Advocacy Specialist
Card Services, Center of Excellence
Tel: ***
Fax: 512-298-

Hello, We spoke to Mr*** today, 8/29/2016, in attempt to assist with the closed disputeOnce merchant documents are received, we will reopen Mr*** disputeFor further questions, feel free to contact us as shown below
Thank you,
***
Cardholder Advocacy Specialist
Card
Services, Center of Excellence
Tel: ***
Fax: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10750519, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello,We have spoken to Ms*** and assisted her with her concernsThank you

Hello, We have been in contact with Ms***We are assisting to resolve Ms***'s concernsPlease contact me as shown below for further assistance.?Thank you, *** Cardholder Advocacy SpecialistCard Services, Center of Excellence tel ***fax
***

Complaint: ***
I am rejecting this response because: By stating Google's terms and conditions and confirming receipt of my paperwork on 7/28/16, Mr*** has indicated that I have kept my part of the conditions laid out for disputes in their terms and agreements by returning the documents within the day timeframe but are still intent on not opening the claim, issuing the temporary credit, or doing any of the research that they claim to do in their own agreementAgain, Mr*** has confirmed that I did everything asked but his answers have reinforced the fact that this company has no intention of following their own policies or doing the right thingAs told to Mr***a, on my very first phone call with the company on 7/14/16, I advised the CSR that when I contacted Google, they referred me back to my banking institution and that's what I didNo proof of this is required for filing a dispute and this additional request is not listed in their terms and conditionsIf further work is required on my part as part of the dispute process then that is acceptable as long as the dispute is OPENYou cannot request additional information to open a dispute beyond what was originally requested and providedI would be happy to provide information to research an open dispute but by continue on this path, it seems as if Eppicard wmay require me to reverse our planet's rotation before they will even attempt to follow their own policyThis is despicable and abhorrent and I cannot believe that a company like this exists in this day and ageI have copied this correspondence and will refer it to the state/federal agencies that contract this company and any other agencies, websites, government organizations that would like to see Eppicard's true goals and concern for their customers.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello, We have been in touch with *** *** to address her issues*** *** has our direct contact information should she have any additional questionsThank you

Hello, We have attempted to contact Ms*** regarding her concernsWe have been unable to reach her but will continue to tryThank you

Hello,*** has contacted *** *** to address her complaintsThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Eppicard has resolved this issue
Regards,
*** ***

Thanks for forwarding this *** *** *** recipient’s complaintWe were able to confirm that *** ***’s child support deposits are loading to her *** the day after they are received from her paying agencyWe receive a fair number of ** child support complaints pertaining to the
timeliness of depositsUnfortunately, *** can only upload the funds when they’re received from the paying agencyIt usually take that program upwards of days to send *** deposits via ACHWe attempted to explain the process to *** *** via the email address included in her complaintIf she would like access to those funds quicker, she’ll have to discuss the matter with her paying agency who is in possession of the funds between payment and depositPlease let me know if you have any questions Very Best, ***
***
*** *** ***
***
***

Complaint: ***
I am rejecting this response because:I submitted a detailed complaint
that outlined all of my issues surrounding this situationThe response received by Eppicard is extremely vague and does not address any of my concernsI am the one who has made several attempts to reach out to themThis further lets me know that Eppicard is not interested in resolving this matter and does not care about providing customer serviceThe poor customer service is evident and nothing is being done to resolve the problemIt is my recommendation that they read my original complaint and respond after finding a reasonable solution
Regards,
*** ***

Hello, We have been in touch with *** *** to address her concernsThank you

We called and spoke with Ms*** on 02/08/2016, and advised the cardholder she would be receiving a call from Ms*** with Programs for Parents in relation to her concerns as we are not in control of the money being disbursed to Ms***Thank you, ***