Chili Peppers Tanning

Hello, We have been in touch with Ms [redacted] and are assisting her to address her concernsThank you!

Hello, We have been in touch with [redacted] to address her concernsShe has our contact information should she require any additional assistanceThank you

We emailed the cardholder a copy of the Questionnaire she will need to fill out on07/16/2015, as she stated she never received the original dispute paperworkthat was mailed out on 06/01.We are currently awaiting additional correspondence.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I am expecting a resolution soonI don't consider this resolved, until I receive the requested statements Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Eppicard has had almost 2 months the refund my stolen money. What could take longer than 2 MONTHS to refund money in this age of electronic technology? I want yo know what are my other options. Their fraud forms clearly state a was due a provusionary refund within 10 days of calling and filing a fraud claim. This us beyond too much!!! I have been waiting since November 6, 2015 to get my money back. Regards, [redacted]

We made multiple attempts to speak with the cardholder; however have been unsuccessful in doing soWe provided our direct contact information should the cardholder require additional assistance.Thank you, [redacted]

Hello, We spoke to Ms [redacted] on August 22, and have since resolved her concernsIf further assistance is needed, please contact us directly as shown below Thank you, [redacted] Cardholder Advocacy Specialist Card Services, Center of Excellence Tel: [redacted] Fax: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We called and spoke with Ms. [redacted] on 10/23/2015. We have since issued the cardholder a credit for the fees assessed, and escalated the issue. Ms. ***s has been provided our direct contact information should she require additional assistance. Thank you, [redacted]

Complaint: [redacted] I am rejecting this response because:On April I went to check in at the Quality inn the room was terible and the night audit said that they would refund me my money well the company did not want to refund me so I filed a disputed with my card hopiing that I could get some resoultion out of them well that is not happen and I have spoken with them several of times regarding this matter and every rephave a different answer I would just like to get this resolve please and get my refund Regards, [redacted] ***

EppiCard has been unable to reach this cardholder EppiCard will continue efforts to contact this cardholder to resolve her issue

Complaint: [redacted] I am rejecting this response because: Revdex.com case # [redacted] Hello, my name is [redacted] I have not been able to contact [redacted] , who is my contact person at Eppicard pre-paid debit card servicesShe had contacted my around the 11th of December, to let me know I my fraud claim was given to a fraud claim analystI have left her several messages in the past two weeks, to try to find out what the conclusion of the secondary review wasShe has not returned one phone call, and I know my messages were recordedRude is the word I’m thinking of, regarding my treatment by an eppicard representative, when I have been a victim of robberyI am disabled living on social security, and my son is in college and really needs every dollar of those child support checks for $every two weeksAttached is one of the papers in the claim formIt says that days after filing a claim over the phone (THEN AFTER RECEIVING MY LETTER in place of the claim form ) a provisional credit would be dispersedI did not get a provisional creditWhen I called epicure customer service yet again to inquire why I did not get the credit, I was told that the fraud department has the right to choose who gets the creditNO WHERE ON THE FRAUD CLAIM FORM DOES IT SAY THATEppicard pre-paid debit card added insult on top of injuryPlease re-open my case and help me get my money backMerry Christmas! ?? P.Sthe amount I am requesting in refund is $ Regards, [redacted]

On July 6, Ms [redacted] was refunded the expedite fee that she had concerns about Ms [redacted] has been provided with our direct contact information if she has any additional questions or concernsThank you, ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] has been in touch with [redacted] to address her concernsThank you

Hello, We have reached out to Ms*** to assist her with her concernsIf Ms*** is in need of further assistance, please refer her to me directly
Thank you,
***
Cardholder Advocacy Specialist
Card Services, Center of Excellence
Tel: ***
Fax: ***

Hello,*** has been in touch with *** *** to address her concernsThank you

Hello,We have been in touch with *** *** to address her concernsShe has our contact information if she has any follquestions. Thanks, ***

Hello, We have been in touch with Ms*** to address her concernsShe has been provided our contact information as wellThank you

Hello, We are working to address Ms***'s concerns and have left our direct contact info for further asistance if needed.Thank you, *** Cardholder Advocacy SpecialistCard Services, Center of Excellence
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