Choxi.com, Inc.

Ordered a Waist cincher months ago and has still as of yet not received it I had to reach out to customer service times before I was acknowledged That was weeks ago, and I still have not received my purchaseDon't waste your time with these people

Dear *** ***Upon reviewing your account I see that refund was processed to your original form of payment for this item on December *** Please note that refunds may take up to to business days to be reflected back onto your account If there is anything else I can
do to assist you, please just let me know.Regards,***

I ordered from this site frequently when it was No More Rack, and even ordered from Choxi at Christmas without problems
I placed an order in April for two items One was delivered promptly and I made the mistake of thinking the second item would be along shortly So I continued shopping and placed a second order, also for two items, a few days later
After a few weeks, I cancelled one item as it never shipped At some point, I received an email informing me that another item was unable to be fulfilled They were apologetic and acted like this is a rare occurrence I'm now beginning to recognize the dialog as a scripted response to this overwhelmingly common occurrence It has now been about weeks and I received the same scripted response when I inquired about the final item, which never shipped
They are plenty willing to issue a refund and even top it off with an extra 25% of your purchase price The only problem is that they issue the refund in the form of store credit So they give you money you can only spend there, and then they fall through and never ship your order It's a vicious cycle I told the representative that store credit is unacceptable to me and she said I could have my money refunded to my credit card if I verify the request Basically you ask for the refund and then you verify that you really do want the refund and that you understand it will only be for the purchase price and not the extra 25%
Supposedly my refund has been issued and will appear in 5-days

Dear *** ***,
Unfortunately a partial refund cannot be issued because the items that you were trying to return are final saleI apologize for the inconvenience.
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Best,
***

I ordered from this site frequently when it was No More Rack, and even ordered from Choxi at Christmas without problems
I placed an order in April for two items One was delivered promptly and I made the mistake of thinking the second item would be along shortly So I continued shopping and placed a second order, also for two items, a few days later
After a few weeks, I cancelled one item as it never shipped At some point, I received an email informing me that another item was unable to be fulfilled They were apologetic and acted like this is a rare occurrence I'm now beginning to recognize the dialog as a scripted response to this overwhelmingly common occurrence It has now been about weeks and I received the same scripted response when I inquired about the final item, which never shipped
They are plenty willing to issue a refund and even top it off with an extra 25% of your purchase price The only problem is that they issue the refund in the form of store credit So they give you money you can only spend there, and then they fall through and never ship your order It's a vicious cycle I told the representative that store credit is unacceptable to me and she said I could have my money refunded to my credit card if I verify the request Basically you ask for the refund and then you verify that you really do want the refund and that you understand it will only be for the purchase price and not the extra 25%
Supposedly my refund has been issued and will appear in 5-days

Placed a $order on August *, Called several times looking for order and told it was on backorder but should ship within days Order never received Website closed and not answering phone

I ordered items in July Never heard from them until I sent then an email in September asking why I haven't received my thingsThey responded telling me they were making some changes and backed up at the momentThey were trying to resolve everything as soon as possibleI received of my items but never received the restI emailed again and no responseI then tried to go to the website and soon saw that they were out of businessReally?!!I would like to receive the rest of what I paid for it at least a refund

Purchased over $worth of merchandise before Christmas and never received it and my kids and family were hereordered in September because I knew it would take a while if I order too late in the yearVery upset when December came and I did not receive my order in then went online and found out that they went out of business without giving me my refundBut by then my credit card company said it was too late to get back my money and the money back guarantee warranty from the company that security my order through choxi said that after days of purchase they're no longer held liable that I ordered four months earlyVery sad and upset and Christmas was ruined:(

I ordered an instylerI received an email stating it was no longer availableChoxi gave me a credit so I ordered an electric fly swatter and wallet phone cases for my iPhone I never received themI tried to email Choxi and can't access their websiteIn the past I ordered the Boss soda machineIt broke right away

I ordered sets of sheets at $each and pet bed on October **, from Choxi.com I received the pet bed pretty quickly but still have not received the sheets I have tried emailing to *** and *** to cancel the order and get a refund back to my credit card but received a failure delivery status notification on both The *** number is no longer active either

Dear *** * ***,
Upon reviewing your account I see that one of the bags has already been refunded back to your original form of payment I apologize that the other were not processed more promptly I have already processed the refund for the other two bags back
to your original form of payment, please allow to days for the refund to be reflected back onto your accountIf there is anything else I can do to assist you, please just let me know
Regards,
***

I placed an order for, smart watchesI have not gotten as of yetWhen I tried to find information about they keep saying they are closedOr to send email, which I haveI have done every thing possible to contact themCan't seem to get any whereThey took my money but I have nothing to show for it They will not contact meOr send my watches

I was a regular customer with nomorerack and decided to order from the new company choxi It has been a nightmare
They take your money ASAP and send nothing for months
I'm beginning to think its a scam to collect interest on our money and then tell us the item in unavailable We waited weeks for our bedroom curtains that never came, after several phone calls they have told us the item is no longer available
They offered store credit, we said no and demanded our money back , if you order anything from this company it will take months and after waiting months they will say it's out of stock
I'm currently waiting on items I ordered in March/** I call weekly to find out when they will ship, the tell me every time to wait another week and they will excavate the order, (yah right)
I ordered many birthday gifts that come and gone and still waiting, I thought I would get them anyway if they ever come
My advise is to stay away from this company
They do not ship in a timely matter, if you have months to wait then order
I no longer will order from them
To bad nomorerack is gone, they were great

On approximately March **, I ordered several items of which I never received The items were paid for through my charge card On May *, I was informed that the items ordered were no longer available I was told I could select any item and obtain a credit coupled with an additional amount as credit to my account to compensate for their lack of providing the merchandise Invoice *** paid $(Credit $50.00) and *** paid $(Credit $73.75) Recently I emailed Choxi.com customer care notifying them that I do not desire any merchandise they offer and would like to be refunded No response I have tried numerous times to contact their Customer care, and no matter what time I call their phone indicates that it is not within working hours Therefore their phone service appears to be on vacation for a long period of time I only desire to be refunded the amount I paid for merchandise never received I do not desire their credits I do not even recall my acco

On 7/**/I ordered (#***) a queen set of gold sheetsI have emails questioning them about delivery,
after waiting business daysThey said I could cancel; however, I have been trying to cancel and no one
responds to emails and no one answers phone--although their printed online advertising says to call the
###-###-#### # from 9AM to 6PM EST, days a weekI called today at 4:p.mand the recorded
message said they are closedOn 8/*/I ordered (#***) a pcset of stainless steel teaspoons
Again, I waited business days before inquiringThey have not bothered to respond to that request either
So I sent them yet another email this morning advising them to cancel and that if I did not hear anything, I
would be contacting the Revdex.comStill nothing from them!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I ordered a piece set of yacht man from choxi 7/**/and I still haven't seen any shipment delivered to my addressIt has been a month n half without any response from customer service that suppose to provide me with informationIt seems to be the phones are on automated call because no one is answeringI need an answer

On 06/**/I ordered an item from this site in the amount of $On 7/*/when it hadn't shipped in time for the event I needed it for, I emailed them and asked to cancel the orderTheir response was "*** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** ** *** *** ***" I accepted that and decided to just wait until it was delivered so I could return itOn 7/**/after noticing that my item was still listed as processing on the website, I emailed them again and ask for someone to investigate why it wasn't shippingTheir reply was "*** ** *** *** ** *** ** *** *** *** *** *** *** *** *** *** ** *** *** ***" It is now 7/**/and my item is still being listed as processing with now shipping dateThis goes against their working day guarantee that they display on their websiteThere is also another item I purchased on 7/**/

I HAVE ORDERS FROM CHOXI THAT WERE NOT RECEIVED I CAN NOT GET TO THEIR SITES ONLINETHEY WERE PAID FOR AND NEVER SENT TO MEENCLOSED SEE MY RECEIPTS FROM THEM
IN THE AMOUNTS OF $AND $

***,
On January **, you placed an order for pairs of earrings and therefore the product should have been deliveredIf you would like to receive a refund the 3rd pair of earrings, please return them to the vendorIf you do not wish to pay for the return shipping, than no refund can be issued and I will consider this matter closed
Best,
***