I have had several problems and the worst customer service in an attempt to simply get an AC adaptor cord for my Dell laptop I won't go into all the details here, but I received the wrong cord twice (after about hours on the phone trying to get the right one) before finally receiving the correct cord I was in direct contact with the same agent several times over as he was good enough to give me his extension He knew the situation and that I had cords to return to the company With that knowledge, he sent me one form for the return of both cords I emailed both him and another person that had sent me a follow up email about me returning the cords to ensure that this one form I received was enough to ensure that I got a full refund for BOTH cords I did not get a reply, so assumed that it was ok I sent both cords in original packaging taped very well together with the required purolator form on the outside and immediately emailed Dell with the tracking number once I dropp
my dell computer is days old I have had more prob withthis one than any other I have been talking to dell techsupport my computer will loose internet they had me checking wires said it was the modem and I know it wasn t because I ran check on it and the computor was not talking to the modem after at least more times they said a driver need ed to be updated next it was I had to many files on it then I heard I shoulf send back for repairs take weeks to repair I want a new computor not a repaired one the worst thing that had happen to me today they wanted me to go into a site he gave me and macafee showed not to go on it unsafe this tech, called me back times and tryed to get me to go on I tell you I don t have much to say about dell and after today what were they trying to do
I have been a Customer Service Department Head for years, and in the Customer Service field for over yearsI have purchased Dell computers and each have had their respective issues but, in this year the level of below par customer service is just too awful to not write aboutOn May 19th, I placed an order for their upper echelon Alienware computers for $4,USDThe estimated delivery date was May 27th, I called Dell multiple times to check on my order, each time with someone who doesn't speak clearly and whom kept reciting repetitive and obviously generic responsesThe one consensus that the representatives assured me was that the computer was nearly finished on May 26th and would be delivered on May 27thIt was May 27th at 1:am and the estimated delivery date was now moved to June 2nd, with no e-mail or notificationI contacted them via Facebook direct message to which they said they would place an expedited marker on my order so it would be expeditedIt is now June 1st with no new news or contact on the "expedited" order which did absolutely nothing to help the situationFour different representatives assured me it would be finished on May 26th and would be delivered May 27thIt is now nearly another 7-days later and it has yet to be shippedI have spoken to the Dell facebook team, the twitter team, and personally E-mailed Michael Dell who referred the e-mail to another advanced resolution representative "Surendra Raj" who ASSURED me he'd call me with a follTuesday with the updated specifics of that orderIt's now Wednesday nightAfter give him 48-hours to redeem some semblance of respect I once had for this company he let me down once again as a representative of DellI am expecting my delivery to be pushed back further and with no apology or notification from DellMind you, this is the kind of customer service given to someone purchasing the most expensive computer model Dell offers, I can only imagine what other have enduredWith 1-star customer service ratings on websites reviewing consumer experiences and with positive review on this Revdex.com website and over 180+ negative reviews this company still has an A+ rating? I'm not sure where the world is advancing in terms of commerce but, I can tell you that the continued treatment of consumers in this manner will lead to Dell going out of business quite quicklyThere are many competitors on the rise and because of this situation I regrettably must now seek them out and abandon my 15+ year purchase history with Dell
Our company decided to opt for pre-made computers instead of relying on boutique vendors to build ones to our specific requirements We purchased "built to specification" system that was meant to replace a failing machine that was integral to the company administration department The next day, we received a voicemail from Dell asking for verification that the purchase was legitimate as it was processed using a business paypal account Unfortunately we did not get back to Dell within an hour or so which resulted in Dell cancelling the order We called customer service the very next day in which they were very apologetic and asked us if we wanted to re-purchase which we did; this time using a company credit card to avoid any billing glitches The sales rep then told us that he was not able to provide the same system at the same price as the special that was active at the time of the original purchase was no longer available He then asked if we were willing to go through with the
I have Dell laptopsI started facing problem in both the laptops in March / April I have been dealing with Dell on the repair of the systems first and when things did not work out Dell said they will exchange the systemsNow they are denying the exchange of system and for other its been more than months I have not received the exchanged system yet
I am extremely unsatisfied with Dell and your service after sale My wife's work computer became dysfunctional Saturday, May I spend from 8:am until 2:PM working with technical support to try and get this resolved I had to stop due to weekend plans and my wife resumed the process of attempting repair at 1:today It is now 8:PM I have installed drivers, downloaded software, reinstalled the operating system, then that still didn't work After repeated pleas for a replacement computer they finally agreed to send a technician to our house to try and fix the problem At this point I have confidence in either my computer or Dell Very very disappointing customer service You should not required customers to spend this kind of time troubleshooting problems on products still under warranty
I ordered LG television through Dell Inc online for Christmas holidayThe order was placed on 12/12/I contacted them today to initiate a return and was told since the order was placed on Dec the day window has expiredThis is not fair because the gift was not set up until after ChristmasI live in GA and we have had inclement weather since Christmas and New YearsI just want to return this merchandise since the resolution does not has clarityAlso, I called on 12-for warranty to be placed on TV but I was disconnected times via phone and times todayThis company has audacity to have sub par return policy but cannot provide adequate assistance for customer serviceThis is a scam
I purchases a DELL laptop on June Since the purchase, I have had phone calls from unknown hackers claiming I have a viruses and for me to log into my system so they can walk me through the website that they will have me log inThey have the model, serial number, they have my personal information that was given to Dell when I purchase the laptopThese hacker have all my personal information that only Dell hasUpon calling Dell to compliant times, I get no where but rude servicesI was trying to let them know that these calls is due to a leak that they may have and that someone has personal information about me and who knows how many more othersFor them to see if they can fix thisI am still getting calls they still have all my information when, I bought the lap top, they type where I live and my accountThese hacker invaded my privacy that was shared with Dell Inc, when I purchase my laptopNow this information is out there without my consent and Dell should be held a
I purchased a computer from dell in the beginning of the year between January and February of I recently paid for a dell technician to come to my home and install a graphic cardThe graphic card was incompatible therefor he uninstalled itBefore he installed it, he ensured me that he could put the part back, but when he tried he said oh I can’t do it it’s okay you don’t need itHe was inexperienced and left my computer unsecured with a hole in the back of it and is collecting dustAs a result, the performance of the computer is lacking because dust is collectingI want dell to replace, repair I or refund me for this computeras a loyal paying customer, I find this service to be unacceptable and it’s so difficult trying to deal with this while trying to handle schoolI am a student and heavily depend on my computer and this is not the experience I was expecting please help me to get to a solution
I purchased a Inspiron series laptop from Nebraska Furniture Mart and had to take the computer back the next day for a faulty cd drive Nebraska replaced the computer The second computer I received would not charge and I keep getting an error message I contacted Dell and asked them to send me a replacement and they would notDell told me they wanted me to send the computer in which I did They did not fix the computer Two months later they sent out a Technician whom had to come to my home He replaced the mother board, port and the ac adapter and the computer still would not work He contacted Dell and they told him there was nothing they could do The technician suggested I contact Dell and request a replacement I contacted Dell and it has been a complete nightmare
I have gotten the most rude and unprofessional person (*** ***) and he will not allow me to speak to anyone over him He called me a liar and told me my system was not broken and I did not
We have been waiting for Dell Order # *** since 07/ The logistic company is CEVA and tracking # *** shows it was supposed to be delivered on 07/(today is 08/01) We have contacted Dell and CEVA multiple times and were told that they would call us back with status Several persons said they would call us back but they haven'tI've contacted Dell again today to inquire if we can get a replacement but they won't allow usI feel that at this point, we will have to dispute this charge with our credit card company We just want our order, that is all and I believe I have been patient with all this run-around
I purchased an expensive laptop from Dell that is still under warrantyI have sent the computer in to be fixed at Dell on three separate occasions back to back and each time I received the computer back I found either scratches on the computer, crusted food, stickers on the wrist rest peeled off, paper inside the laptop where there was no paper previouslyThe programs would not load properly on the computer, the computer would run very hot, the computer would not boot up or it would just shut itself downI would fill out paperwork as to the issues the computer was having before sending it in to be fix and many of the issues were not fixedThere are other issues the computer has that I am not adding for the sake of timeI have been shuffled from call centers from India to the Philippines back to IndiaWhen I have asked to speak to a representative in the United States I am told that there are noneI have been promised by multiple customer services agents at Dell that my laptop is
I purchased an Inspiron gaming (Intel) - 5577, order # ***In less than few months of usage, the left side of the laptop opened up near the hing (however, nothing is broken), which turns out to be a common defect of this particular model that many people complained about (it seems that some screws inside are lacking locktite per some of the complaints)When we contacted Dell to get this fixed under the warranty, they started to deflect this trying to justify it as customer abuseWhat kind of product warranty and customer support is this?
Hello Sir/Madam,
I am writing this complain because I am tired with followupsI have have an Alienware laptop for which I have called many many times for support but every time my got wasted and at the end nothing happenI am struggling with the issue from last two years and there is no proper resolution I got
I am Suffering with many critical health problems and don't have enough energy to talk and call again n againThis is the only computer I have to send and receive emailsThese days I am totally dependent on my friend's computer from last monthsBut now he is going to be transferred to other location
Few weeks back I sent my laptop for repair to dell but when I got the laptop I was totally surprise with its conditionThe laptop was damaged and not working at allNow due to my health condition I cannot go out frequently and totally depend on my this computer which is totally out of shape
Please help me to resolve this issue, as I have told dell many times th
I purchased a Dell Inspiron Series laptop from Dell.com Representative in April The tag # is *** and the Laptop is not working I cannogt stay connected to my wifi in my nome or anywhere else
I purchased a Dell Inspiron series Laptop and it is not workingI cannot connect to the internetI have been complaining since MayI spoken to Tech supportsAs soon as I got thru talking to the Tech support Rep on August 15,my computer shut down again I requested a refund or another laptop but was told I cannot get another oneI paid $for my laptop and should be refunded or given another one I have a warranty on itVery disappointed in Dell
I own a dell laptop that is very much out of warranteeI'm attempting to download a copy of windows pro so that I may fix itMy issue is thisI have an existing windows key and had that windows key come straight from windows rather than dell, I would have already had tre replacement install disk, for freeDell wants to charge me for itDELL WANTS ME TO PAY THEM FOR SOMETHING THE DEVELOPER PROVIDES FOR FREEI could buy a new product key straight from Microsoft for $and be able to download the installation disk millions timesFor freeTen years from nowDell wants to charge me $For literally nothingI own the product keyI'm providing the diskThey want to charge me $for literally nothingThis is mindnumbingly frustrating
I bought a Dell computer for my father who is years oldI specifically bought the computer with a year enhanced service and a microsoft package which included excel powerpoint and wordIt also came with some antivirus for a year
When my dad tried to install microsoft package they told him that the computer was more than days old (it was bought in November)
He then was told the laptop loaded with viruses and there was nothing they could do to help him
He ended up being told he could not access the microsoft package and so he had to buy another one from another a local store
He then got talked into a lifetime coverage plan for laptop and antivirus software The cost who knowsThis is outrageous and clearly a bit of taking advantage of the elderly Dell is impossible to deal with -- the receipt in below and you can clearly see we paid for year premium service, the microsoft plan and some antivirus should be on there
Order Info
Order Date: 11/28/
Dell
I ordered a computer at Dell.com on 4/9/My MasterCard was billed that same day for the full amountScheduled deldate was first 4/17, then 4/21, then 5/1, then 4/As of now, the item has not been moved from the warehouseAll attempts to resolve this issue through the call center in India have resulted in little more than apologiesI have emailed the Chief Customer Officer at Dell times, and no responseI have also emailed individuals from the Dell press room that I found in a Dell press releaseNo responseI feel that I am getting NO help, and that my only recourse is to ask for government and or legal assistance
As I said in my email, I am not looking for money back, but I am extremely concerned that if I have any issues, if and when I get this computer I have NO way to get help from Dell
I have had several problems and the worst customer service in an attempt to simply get an AC adaptor cord for my Dell laptop I won't go into all the details here, but I received the wrong cord twice (after about hours on the phone trying to get the right one) before finally receiving the correct cord I was in direct contact with the same agent several times over as he was good enough to give me his extension He knew the situation and that I had cords to return to the company With that knowledge, he sent me one form for the return of both cords I emailed both him and another person that had sent me a follow up email about me returning the cords to ensure that this one form I received was enough to ensure that I got a full refund for BOTH cords I did not get a reply, so assumed that it was ok I sent both cords in original packaging taped very well together with the required purolator form on the outside and immediately emailed Dell with the tracking number once I dropp
my dell computer is days old I have had more prob withthis one than any other I have been talking to dell techsupport my computer will loose internet they had me checking wires said it was the modem and I know it wasn t because I ran check on it and the computor was not talking to the modem after at least more times they said a driver need ed to be updated next it was I had to many files on it then I heard I shoulf send back for repairs take weeks to repair I want a new computor not a repaired one the worst thing that had happen to me today they wanted me to go into a site he gave me and macafee showed not to go on it unsafe this tech, called me back times and tryed to get me to go on I tell you I don t have much to say about dell and after today what were they trying to do
I have been a Customer Service Department Head for years, and in the Customer Service field for over yearsI have purchased Dell computers and each have had their respective issues but, in this year the level of below par customer service is just too awful to not write aboutOn May 19th, I placed an order for their upper echelon Alienware computers for $4,USDThe estimated delivery date was May 27th, I called Dell multiple times to check on my order, each time with someone who doesn't speak clearly and whom kept reciting repetitive and obviously generic responsesThe one consensus that the representatives assured me was that the computer was nearly finished on May 26th and would be delivered on May 27thIt was May 27th at 1:am and the estimated delivery date was now moved to June 2nd, with no e-mail or notificationI contacted them via Facebook direct message to which they said they would place an expedited marker on my order so it would be expeditedIt is now June 1st with no new news or contact on the "expedited" order which did absolutely nothing to help the situationFour different representatives assured me it would be finished on May 26th and would be delivered May 27thIt is now nearly another 7-days later and it has yet to be shippedI have spoken to the Dell facebook team, the twitter team, and personally E-mailed Michael Dell who referred the e-mail to another advanced resolution representative "Surendra Raj" who ASSURED me he'd call me with a follTuesday with the updated specifics of that orderIt's now Wednesday nightAfter give him 48-hours to redeem some semblance of respect I once had for this company he let me down once again as a representative of DellI am expecting my delivery to be pushed back further and with no apology or notification from DellMind you, this is the kind of customer service given to someone purchasing the most expensive computer model Dell offers, I can only imagine what other have enduredWith 1-star customer service ratings on websites reviewing consumer experiences and with positive review on this Revdex.com website and over 180+ negative reviews this company still has an A+ rating? I'm not sure where the world is advancing in terms of commerce but, I can tell you that the continued treatment of consumers in this manner will lead to Dell going out of business quite quicklyThere are many competitors on the rise and because of this situation I regrettably must now seek them out and abandon my 15+ year purchase history with Dell
Our company decided to opt for pre-made computers instead of relying on boutique vendors to build ones to our specific requirements We purchased "built to specification" system that was meant to replace a failing machine that was integral to the company administration department The next day, we received a voicemail from Dell asking for verification that the purchase was legitimate as it was processed using a business paypal account Unfortunately we did not get back to Dell within an hour or so which resulted in Dell cancelling the order We called customer service the very next day in which they were very apologetic and asked us if we wanted to re-purchase which we did; this time using a company credit card to avoid any billing glitches The sales rep then told us that he was not able to provide the same system at the same price as the special that was active at the time of the original purchase was no longer available He then asked if we were willing to go through with the
I have Dell laptopsI started facing problem in both the laptops in March / April I have been dealing with Dell on the repair of the systems first and when things did not work out Dell said they will exchange the systemsNow they are denying the exchange of system and for other its been more than months I have not received the exchanged system yet
I am extremely unsatisfied with Dell and your service after sale My wife's work computer became dysfunctional Saturday, May I spend from 8:am until 2:PM working with technical support to try and get this resolved I had to stop due to weekend plans and my wife resumed the process of attempting repair at 1:today It is now 8:PM I have installed drivers, downloaded software, reinstalled the operating system, then that still didn't work After repeated pleas for a replacement computer they finally agreed to send a technician to our house to try and fix the problem At this point I have confidence in either my computer or Dell Very very disappointing customer service You should not required customers to spend this kind of time troubleshooting problems on products still under warranty
I ordered LG television through Dell Inc online for Christmas holidayThe order was placed on 12/12/I contacted them today to initiate a return and was told since the order was placed on Dec the day window has expiredThis is not fair because the gift was not set up until after ChristmasI live in GA and we have had inclement weather since Christmas and New YearsI just want to return this merchandise since the resolution does not has clarityAlso, I called on 12-for warranty to be placed on TV but I was disconnected times via phone and times todayThis company has audacity to have sub par return policy but cannot provide adequate assistance for customer serviceThis is a scam
I purchases a DELL laptop on June Since the purchase, I have had phone calls from unknown hackers claiming I have a viruses and for me to log into my system so they can walk me through the website that they will have me log inThey have the model, serial number, they have my personal information that was given to Dell when I purchase the laptopThese hacker have all my personal information that only Dell hasUpon calling Dell to compliant times, I get no where but rude servicesI was trying to let them know that these calls is due to a leak that they may have and that someone has personal information about me and who knows how many more othersFor them to see if they can fix thisI am still getting calls they still have all my information when, I bought the lap top, they type where I live and my accountThese hacker invaded my privacy that was shared with Dell Inc, when I purchase my laptopNow this information is out there without my consent and Dell should be held a
Ordered an expensive computer but didn't get all the parts
I purchased a computer from dell in the beginning of the year between January and February of I recently paid for a dell technician to come to my home and install a graphic cardThe graphic card was incompatible therefor he uninstalled itBefore he installed it, he ensured me that he could put the part back, but when he tried he said oh I can’t do it it’s okay you don’t need itHe was inexperienced and left my computer unsecured with a hole in the back of it and is collecting dustAs a result, the performance of the computer is lacking because dust is collectingI want dell to replace, repair I or refund me for this computeras a loyal paying customer, I find this service to be unacceptable and it’s so difficult trying to deal with this while trying to handle schoolI am a student and heavily depend on my computer and this is not the experience I was expecting please help me to get to a solution
Customer service liesYou can't talk to anyone in theUS
I purchased a Inspiron series laptop from Nebraska Furniture Mart and had to take the computer back the next day for a faulty cd drive Nebraska replaced the computer The second computer I received would not charge and I keep getting an error message I contacted Dell and asked them to send me a replacement and they would notDell told me they wanted me to send the computer in which I did They did not fix the computer Two months later they sent out a Technician whom had to come to my home He replaced the mother board, port and the ac adapter and the computer still would not work He contacted Dell and they told him there was nothing they could do The technician suggested I contact Dell and request a replacement I contacted Dell and it has been a complete nightmare
I have gotten the most rude and unprofessional person (*** ***) and he will not allow me to speak to anyone over him He called me a liar and told me my system was not broken and I did not
We have been waiting for Dell Order # *** since 07/ The logistic company is CEVA and tracking # *** shows it was supposed to be delivered on 07/(today is 08/01) We have contacted Dell and CEVA multiple times and were told that they would call us back with status Several persons said they would call us back but they haven'tI've contacted Dell again today to inquire if we can get a replacement but they won't allow usI feel that at this point, we will have to dispute this charge with our credit card company We just want our order, that is all and I believe I have been patient with all this run-around
I purchased an expensive laptop from Dell that is still under warrantyI have sent the computer in to be fixed at Dell on three separate occasions back to back and each time I received the computer back I found either scratches on the computer, crusted food, stickers on the wrist rest peeled off, paper inside the laptop where there was no paper previouslyThe programs would not load properly on the computer, the computer would run very hot, the computer would not boot up or it would just shut itself downI would fill out paperwork as to the issues the computer was having before sending it in to be fix and many of the issues were not fixedThere are other issues the computer has that I am not adding for the sake of timeI have been shuffled from call centers from India to the Philippines back to IndiaWhen I have asked to speak to a representative in the United States I am told that there are noneI have been promised by multiple customer services agents at Dell that my laptop is
I purchased an Inspiron gaming (Intel) - 5577, order # ***In less than few months of usage, the left side of the laptop opened up near the hing (however, nothing is broken), which turns out to be a common defect of this particular model that many people complained about (it seems that some screws inside are lacking locktite per some of the complaints)When we contacted Dell to get this fixed under the warranty, they started to deflect this trying to justify it as customer abuseWhat kind of product warranty and customer support is this?
Hello Sir/Madam,
I am writing this complain because I am tired with followupsI have have an Alienware laptop for which I have called many many times for support but every time my got wasted and at the end nothing happenI am struggling with the issue from last two years and there is no proper resolution I got
I am Suffering with many critical health problems and don't have enough energy to talk and call again n againThis is the only computer I have to send and receive emailsThese days I am totally dependent on my friend's computer from last monthsBut now he is going to be transferred to other location
Few weeks back I sent my laptop for repair to dell but when I got the laptop I was totally surprise with its conditionThe laptop was damaged and not working at allNow due to my health condition I cannot go out frequently and totally depend on my this computer which is totally out of shape
Please help me to resolve this issue, as I have told dell many times th
I purchased a Dell Inspiron Series laptop from Dell.com Representative in April The tag # is *** and the Laptop is not working I cannogt stay connected to my wifi in my nome or anywhere else
I purchased a Dell Inspiron series Laptop and it is not workingI cannot connect to the internetI have been complaining since MayI spoken to Tech supportsAs soon as I got thru talking to the Tech support Rep on August 15,my computer shut down again I requested a refund or another laptop but was told I cannot get another oneI paid $for my laptop and should be refunded or given another one I have a warranty on itVery disappointed in Dell
I own a dell laptop that is very much out of warranteeI'm attempting to download a copy of windows pro so that I may fix itMy issue is thisI have an existing windows key and had that windows key come straight from windows rather than dell, I would have already had tre replacement install disk, for freeDell wants to charge me for itDELL WANTS ME TO PAY THEM FOR SOMETHING THE DEVELOPER PROVIDES FOR FREEI could buy a new product key straight from Microsoft for $and be able to download the installation disk millions timesFor freeTen years from nowDell wants to charge me $For literally nothingI own the product keyI'm providing the diskThey want to charge me $for literally nothingThis is mindnumbingly frustrating
I bought a Dell computer for my father who is years oldI specifically bought the computer with a year enhanced service and a microsoft package which included excel powerpoint and wordIt also came with some antivirus for a year
When my dad tried to install microsoft package they told him that the computer was more than days old (it was bought in November)
He then was told the laptop loaded with viruses and there was nothing they could do to help him
He ended up being told he could not access the microsoft package and so he had to buy another one from another a local store
He then got talked into a lifetime coverage plan for laptop and antivirus software The cost who knowsThis is outrageous and clearly a bit of taking advantage of the elderly Dell is impossible to deal with -- the receipt in below and you can clearly see we paid for year premium service, the microsoft plan and some antivirus should be on there
Order Info
Order Date: 11/28/
Dell
I ordered a computer at Dell.com on 4/9/My MasterCard was billed that same day for the full amountScheduled deldate was first 4/17, then 4/21, then 5/1, then 4/As of now, the item has not been moved from the warehouseAll attempts to resolve this issue through the call center in India have resulted in little more than apologiesI have emailed the Chief Customer Officer at Dell times, and no responseI have also emailed individuals from the Dell press room that I found in a Dell press releaseNo responseI feel that I am getting NO help, and that my only recourse is to ask for government and or legal assistance
As I said in my email, I am not looking for money back, but I am extremely concerned that if I have any issues, if and when I get this computer I have NO way to get help from Dell