I ordered a replacement motherboard for a Dell 15Z L511Z (I7-2640M,2G) computer from Dell on July 24, Part was expected to be delivered Aug1, I contacted Dell on July 30, to check on delivery Dell rep said there were no backlogs and my order was set as scheduled I didn’t receive my order on Augand contacted Dell a day after I was told of a delay by Dell Technical TeamThe Dell rep informed me that they would cancel the July order and place another order to have the part delivered by Aug9, I requested to speak with a Dell Manager Case was escalated to Dell Resolution Team
Dell Manager, *** ***, contacted me on Aug3, I was told that replacement motherboard was no longer availableMy order was cancelled for the second time I purchased the computer back in Nov Since my computer was purchased within seven years, this violate Section 1793.03, "manufacturers of electronic devices worth at least $"shall make availabl
I do not understand how this company can hold an A+ rating with the Revdex.com with so many negative complaintsI purchased two Dell Inspiron in laptops in February and received them in MarchIn the beginning of May my wife's lap top suffered a complete hard drive failureShe immediately submitted a service request but we never received a response from themI called them this morning 6/nearly a week after the initial request and was told it was never processedThey then requested we send the computer back in our own box and did not offer one until I told them I did not have oneLiterally three hours after that call my computer suffered the same catastrophic hard drive failureI contacted Dell when I arrived home from work at pm and told them that my computer was now experiencing the same issueI stated the product is clearly defective and I would like to return both and receive a refundThey told me no refund would be issued because my products are over days oldThey then stated they would send me the part to replace myselfThen at 11:pm they called me back to advise they could not send me the replacement part because it is to fragile for me to replace myselfSo I will have to send it to them for repairsThey have offered no compensation for my inconvience in any formHorrible products, horrible service, horrible company
I purchased a Dell XPS desktop from Dell's website back in September of Upon setting up the computer I realized it had wireless issues and contacted Dell to resolve the problem I had to call them several times to resolve the issue and the day after Dell claimed that they repaired my computer, the system failed to boot up and all my work over the last week had been lost I had to pay an outside technician to try and restore any data he could but still lost over a week of data entry for my company Dell sent me a temporary reboot disk and upon getting the computer back to a functioning state, I once again realized that the wireless device was still not working I had to restart my computer every time it went to sleep just to get the wireless device to work While I was dealing with the wireless situation, I also realixed that the SD card reader didn't work Once again, I had to call Dell and them knowing this was a known issue, they dispatched a service technician to r
My husband purchased a laptop from Dell through Dells military members websiteA few months after having this laptop it failed to function properly I turned it on and the screen had a strange black curve in the right hand cornerFrom that point it began to go completely white on half of the screenWe called Dell and after working with the tech we were told to send it in for repairA week later we get an email from Dell telling us they will not fix itAfter looking at my laptop the have determined that the problem is customer induced physical damage They will fix it for me if I give them over $dollars The laptop was sitting on a large deskIt is never moved so it wasn't droppedI don't even close the laptop after shutting it offHow could I have damaged it ? Then I did some research online a found page after page of other consumers who have similar screen failures involving Dell productsMany people are complaining that one minute their screen is working then it is
I purchased a brand new Dell Inspiron 17-Series with a Premium service contract that expires on 05/25/I have had a problem with my computer and addressed these problems with dell many time for over a month nowMy computer was sent into the repair shop time plus a Dell Field Service Engineer came to my home to try to fix my computer as well on March 07, he told us that my computer is toasted that the frequent shuts downs of my computer is due to a manufacturing overseas issue in quality that my computer should be replaced with a new computer since I do have a service contract and replacement warrantyMy computer was sent back to dell repair shop times now and I am now looking at sending it back again for a replace refurbished computer onlyI refused to accept a refurbished computer since they do not now how to fix my own computer times now and its still not working correctlyi have asked Dell to *** *** to replace my c
I purchased a PSbundle in December 2015, and never received the item It was shipped and returned to the factory I called and they said they were going to over night it I never received it I called at least times over the course of months, and still never received anything They would always promise to send it, or said they were going to refund me They never did In the last months, I have called over times, waiting on the phone at least minutes each time I was transferred to an empty line I am always promised a call back or resolution, but never received it I keep a log of who I talk to and when and still no resolutions
I have purchased the DELL WMR Widows Mixed reality device from BESTBUY, AFTER FEW WEEKS IT STOP WORKING SOO I CALLED DELL FOR SUPPORT , I SPEND OVER HALF AN HOUR ON THE PHONE TO GET TO A SUPERVISOR *** - premium support department THAT FINALLY HELP ME TO GET TO - electronics and accessory, BUT ACTUALLY END UP TRANSFER ME TO PRINTER DEPARTMENT #***
I'm not really satisfied with customer service I received in the last weeksI'm trying to return a scanner I purchaseThe scanner is not compatible with the softwareSo willingly I tried to call csr and no one has help me they repeatedly ask me the same questions if I was in the US or Canada? Spoke to csr on every callreturn the scanner and on hold for over minutes trying to return the scannerNow there saying I cant return the scanner because of the timing, when I tried several times to callNo one speaks English and the supervisor has not apologize and not return my product I will never buy Dell again and I have a scanner worth $that is a waste
My laptop is still under warranty until 5/2017, I called Dell today, about an issue with the computer 3/8/17,
what happened was two pins flew out of the left side of the computer opens and closes, this caused the top to come down because the whole left side was out of the hinge When the lid was coming down, it hit where the pin came out, and it made a scratch on the screen this scratch then spider webbed I use this computer daily and there has neve3r been a problem with it, it scared me when the pin flew out and I noticed screws were missing now, also the keyboard is acting very strangely half of it is lit up, the other isn't, the keys don't work when you hit the keys it takes a while for words to show up This is also a touchscreen, so I can't use that anymore I feel this is a defect from the company, I feel it should be fixed under warranty I was on the phone with them for hours today, explaining this, and they were only focusing on the screen not what caused the scr
I placed order # *** and received confirmation that it was placed successfullyIt was supposed to arrive on 11/30/and on that I noticed I had not received a tracking numberI contacted Dell support and ended up having to make different phone calls that took collectively about 2-hoursThe first phone call I was advised the item I ordered was out of stock and the rep disconnected the call while I was waiting for him to check into it for meThe next call I had to disconnect as I waited for a supervisorOn the third call I was advised by the modification dept that I needed to speak with sales as they advised that the item was out of stock and once I spoke with sales they advised the had plenty of items in stockI then was advised perhaps it was an issue with my credit line with Dell and spoke with that department who advised my credit line was fine and I shouldn't be having any issuesI then had to speak with Order Customer care, I say that because Dell does not have
Dell Purchase ID: *** Cr: ***
I purchased my computer from Dell approximately in December in addition to an extended warrantyI had an issue with the motherboard less than months after I purchased the computerHowever, I was able to get the computer fixed
In July/August of 2017, I had the same issue with the motherboardI called customer support to see what was necessary to repair my computerI paid $to have my computer's motherboard replacedMy hard disk drive was working fine when I sent the computer in for repairsIn the process of repairing the motherboard, Dell also replaced the hard disk driveFast forward six monthsI attempted to boot up my computer but the computer would not properly startI ran a diagnostic text only to receive an error message:
"Hard Drive - DST Short Test
Test Results: Fail
Error Code 2000-
Validation
MSG: Hard Drive - S/N WXD1A366YV72, Short self text unsuccessful."
I
I bought a Dell desktop computer for right under dollars on 7-6-The computer was purchased from *** My computer brokeI called *** on 7-2-2018, days before my year warranty was upDell would not help, they insisted I was out of warranty and demanded a proof of purchaseOn 7-2-*** e-mailed a proof of purchaseDell said they never got itOn 7-7-*** sent another proof of purchaseFast forward to Monday, 7-9-I spent over hours on the phone, almost with Dell, telling me that they still never got the proof of purchase and that my item was not in warrantyI was transferred timesRecorded all the times and length of holds and no one would help meI call *** back, they manage to help Dell locate the proof of purchase, Dell still tries to say it is out of warrantyI told them that I know that is out of warranty NOW, but on 7-2-2018, with notes proving I called, I was not out of warrantyFinally, they said they must do troubleshooting,
Dell charged my account for tech support I NEVER asked for or authorizedI tried for YEARS to get it removed, they kept putting me off and eventually turned me over to a collection agency that actually tried to help, I guess Dell didn't like the outcome and turned me over to a second collection company I sent them the same info, and once again , obviously Dell was not happy, and today they have turned me over to a third please find as follows, the email I have sent to ALL THREE collection agenies
To Whom it may concern:
Regarding Dell Preferred account # *** *** *** *** ***
In October I was charged a fee of approximately $for "Tech SupportI NEVER , requestedI never received tech support nor did I EVER authorize the chargeI called Dell and explained the situation they promised to rectify the issue I continued in the meantime to make payments to keep from ruining my credit until the issue was resolvedAs you can see it is STILL an ongoing p
Dell UltraSharp Dual Monitor Bundle - U2412M with MDS was advertised on the Dell website for $(with tax and free shipping)I purchased this item and recieved a confirmation for my order (purchase Id ***)The pricing was not honored and instead my order was cancelledI recieved an emailing first saying my order was cancelled in error, to call to replace the order and the another E-mail stating it was cancelled due to an online pricing errorI called and they said it was advertised for the price I purchased it for however they cannot give it to me for that price
I purchased a new Dell laptop computer from a local business When I attempted to charge the battery with the battery charger, a message came up on the computer that said, "Your battery has experienced permanent failure and needs to be replaced." This is a brand new computer that came with a faulty battery I called Dell technical support and was told the computer was under warranty but the battery warranty ran out a month ago( I cannot help how long this computer stayed in the store.) They, of course, offered to sell me a new battery, but, I told them no thanks! I have only had the computer for days and I have days to return it to the store If I do not hear from Dell, I will return this computer for a refund I will never purchase another Dell product and I intend to tell all my friends and neighbors about this
Ordered two (2) lap top computers for my two son's starting classes in middle schoolwas told I would receive these two computers before the start of schoolAlso purchased a subscription to Microsoft off Did not receive the lap top's as promisedWas told I received one lap top which I did notCame to find out that the Lap Tops were sent to an address other then mine I was now told because they were sent to the wrong address they would only ship me lap top because the other one was still outstanding and that I must have received it I paid for two lap Top's and now they told me they will only ship me Lap Top with an estimated delivery date days later then the original date promisedCan't seem to speak to any one with a USA address who can figure out what is going onI went to cancel the order but after min on hold I had to hang the phone upUnless this is resolved I will have to dispute the credit card transaction confirmation *** order *** and
I purchased a pre-order copy of Red Dead Redemption for PSin November of 2016, and it was supposed to be released in I saw in November that it was still not going to be released, so I called Dell to cancel my purchase It was a total of $65.39., and I used a Dell gift card, and a Dell credit account to pay for the purchase At the time of order cancellation, I was assured that I would receive the refund in the form of a gift card, and a credit to my account Now, months later, they have not refunded a cent to my credit account, nor have they sent me a replacement gift card
I have had over telephone conversations, and at least emails with their customer service, and still nothing has happened
I ordered an Alienware Rfrom Dell/Alienware The order process required your involvement to even receive the product after full months After I received it there were multiple errors and they sent a technician out to repair it I was told it needed new parts and another tech would come to fix it, but it was still usable The computer became so hot it actually burned to touch it Today they came out and replaced what the previous tech said it needed and it was noted that the fan pins on the motherboard are bent and unusable (the mother board was replaced Friday the 3rd) Now I have a computer that is unusable and is cosmetically scratched from all of the repairs it has gone through I have not had the computer days I'm trying to get replacement machine in it's place After arguing for half an hour(taking time out of my work day yet again) They said they will look in to it and "might replace it"
I ordered a television via Dell on Nov Dell incorrectly shipped multiple televisions although I only ordered oneI tried cancelling them by refusing delivery on two out of the three shipments and the two shipments got sent back to DellI have been on the phone for the past months to get my money for both shipments (2K total) refunded but due to Dell's incompetence have only managed to get refund for one shipment so far (on Jan 14)I am still fighting to get refunded for the other shipment and it seems like it is not going anywhereI am paying interest on my credit card for these charges
I have bought Dell Inspiron 15'' laptop(Model No.5547) in month of Janfrom *** *** canada(*** ***) for few month it worked properly after that I have noticed that when ever I open or close laptop very weird noise came like (tag,tag) and one day I found the right corner edge is popped open and I have fixed that with tighten up the screwbut that was good for few days and again same problem happenedand finally last week I found one half of the screw lying under the laptopAnd the other half probably inside in its place while open the laptopso I thought this happened because of mishandling but even though I called Dell inc.(service tag-*** & express service code-***) and explain them about my problem but call center representative told me their all product are made after lot of research so no point of manufacture defect and told me that my warranty expired and if I want my laptop to get repair, it will cost around $which I deniedafter that I di
I ordered a replacement motherboard for a Dell 15Z L511Z (I7-2640M,2G) computer from Dell on July 24, Part was expected to be delivered Aug1, I contacted Dell on July 30, to check on delivery Dell rep said there were no backlogs and my order was set as scheduled I didn’t receive my order on Augand contacted Dell a day after I was told of a delay by Dell Technical TeamThe Dell rep informed me that they would cancel the July order and place another order to have the part delivered by Aug9, I requested to speak with a Dell Manager Case was escalated to Dell Resolution Team
Dell Manager, *** ***, contacted me on Aug3, I was told that replacement motherboard was no longer availableMy order was cancelled for the second time I purchased the computer back in Nov Since my computer was purchased within seven years, this violate Section 1793.03, "manufacturers of electronic devices worth at least $"shall make availabl
I do not understand how this company can hold an A+ rating with the Revdex.com with so many negative complaintsI purchased two Dell Inspiron in laptops in February and received them in MarchIn the beginning of May my wife's lap top suffered a complete hard drive failureShe immediately submitted a service request but we never received a response from themI called them this morning 6/nearly a week after the initial request and was told it was never processedThey then requested we send the computer back in our own box and did not offer one until I told them I did not have oneLiterally three hours after that call my computer suffered the same catastrophic hard drive failureI contacted Dell when I arrived home from work at pm and told them that my computer was now experiencing the same issueI stated the product is clearly defective and I would like to return both and receive a refundThey told me no refund would be issued because my products are over days oldThey then stated they would send me the part to replace myselfThen at 11:pm they called me back to advise they could not send me the replacement part because it is to fragile for me to replace myselfSo I will have to send it to them for repairsThey have offered no compensation for my inconvience in any formHorrible products, horrible service, horrible company
I purchased a Dell XPS desktop from Dell's website back in September of Upon setting up the computer I realized it had wireless issues and contacted Dell to resolve the problem I had to call them several times to resolve the issue and the day after Dell claimed that they repaired my computer, the system failed to boot up and all my work over the last week had been lost I had to pay an outside technician to try and restore any data he could but still lost over a week of data entry for my company Dell sent me a temporary reboot disk and upon getting the computer back to a functioning state, I once again realized that the wireless device was still not working I had to restart my computer every time it went to sleep just to get the wireless device to work While I was dealing with the wireless situation, I also realixed that the SD card reader didn't work Once again, I had to call Dell and them knowing this was a known issue, they dispatched a service technician to r
My husband purchased a laptop from Dell through Dells military members websiteA few months after having this laptop it failed to function properly I turned it on and the screen had a strange black curve in the right hand cornerFrom that point it began to go completely white on half of the screenWe called Dell and after working with the tech we were told to send it in for repairA week later we get an email from Dell telling us they will not fix itAfter looking at my laptop the have determined that the problem is customer induced physical damage They will fix it for me if I give them over $dollars The laptop was sitting on a large deskIt is never moved so it wasn't droppedI don't even close the laptop after shutting it offHow could I have damaged it ? Then I did some research online a found page after page of other consumers who have similar screen failures involving Dell productsMany people are complaining that one minute their screen is working then it is
I purchased a brand new Dell Inspiron 17-Series with a Premium service contract that expires on 05/25/I have had a problem with my computer and addressed these problems with dell many time for over a month nowMy computer was sent into the repair shop time plus a Dell Field Service Engineer came to my home to try to fix my computer as well on March 07, he told us that my computer is toasted that the frequent shuts downs of my computer is due to a manufacturing overseas issue in quality that my computer should be replaced with a new computer since I do have a service contract and replacement warrantyMy computer was sent back to dell repair shop times now and I am now looking at sending it back again for a replace refurbished computer onlyI refused to accept a refurbished computer since they do not now how to fix my own computer times now and its still not working correctlyi have asked Dell to *** *** to replace my c
I purchased a PSbundle in December 2015, and never received the item It was shipped and returned to the factory I called and they said they were going to over night it I never received it I called at least times over the course of months, and still never received anything They would always promise to send it, or said they were going to refund me They never did In the last months, I have called over times, waiting on the phone at least minutes each time I was transferred to an empty line I am always promised a call back or resolution, but never received it I keep a log of who I talk to and when and still no resolutions
I have purchased the DELL WMR Widows Mixed reality device from BESTBUY, AFTER FEW WEEKS IT STOP WORKING SOO I CALLED DELL FOR SUPPORT , I SPEND OVER HALF AN HOUR ON THE PHONE TO GET TO A SUPERVISOR *** - premium support department THAT FINALLY HELP ME TO GET TO - electronics and accessory, BUT ACTUALLY END UP TRANSFER ME TO PRINTER DEPARTMENT #***
I'm not really satisfied with customer service I received in the last weeksI'm trying to return a scanner I purchaseThe scanner is not compatible with the softwareSo willingly I tried to call csr and no one has help me they repeatedly ask me the same questions if I was in the US or Canada? Spoke to csr on every callreturn the scanner and on hold for over minutes trying to return the scannerNow there saying I cant return the scanner because of the timing, when I tried several times to callNo one speaks English and the supervisor has not apologize and not return my product I will never buy Dell again and I have a scanner worth $that is a waste
My laptop is still under warranty until 5/2017, I called Dell today, about an issue with the computer 3/8/17,
what happened was two pins flew out of the left side of the computer opens and closes, this caused the top to come down because the whole left side was out of the hinge When the lid was coming down, it hit where the pin came out, and it made a scratch on the screen this scratch then spider webbed I use this computer daily and there has neve3r been a problem with it, it scared me when the pin flew out and I noticed screws were missing now, also the keyboard is acting very strangely half of it is lit up, the other isn't, the keys don't work when you hit the keys it takes a while for words to show up This is also a touchscreen, so I can't use that anymore I feel this is a defect from the company, I feel it should be fixed under warranty I was on the phone with them for hours today, explaining this, and they were only focusing on the screen not what caused the scr
I placed order # *** and received confirmation that it was placed successfullyIt was supposed to arrive on 11/30/and on that I noticed I had not received a tracking numberI contacted Dell support and ended up having to make different phone calls that took collectively about 2-hoursThe first phone call I was advised the item I ordered was out of stock and the rep disconnected the call while I was waiting for him to check into it for meThe next call I had to disconnect as I waited for a supervisorOn the third call I was advised by the modification dept that I needed to speak with sales as they advised that the item was out of stock and once I spoke with sales they advised the had plenty of items in stockI then was advised perhaps it was an issue with my credit line with Dell and spoke with that department who advised my credit line was fine and I shouldn't be having any issuesI then had to speak with Order Customer care, I say that because Dell does not have
Dell Purchase ID: *** C
r: ***
I purchased my computer from Dell approximately in December in addition to an extended warrantyI had an issue with the motherboard less than months after I purchased the computerHowever, I was able to get the computer fixed
In July/August of 2017, I had the same issue with the motherboardI called customer support to see what was necessary to repair my computerI paid $to have my computer's motherboard replacedMy hard disk drive was working fine when I sent the computer in for repairsIn the process of repairing the motherboard, Dell also replaced the hard disk driveFast forward six monthsI attempted to boot up my computer but the computer would not properly startI ran a diagnostic text only to receive an error message:
"Hard Drive - DST Short Test
Test Results: Fail
Error Code 2000-
Validation
MSG: Hard Drive - S/N WXD1A366YV72, Short self text unsuccessful."
I
I bought a Dell desktop computer for right under dollars on 7-6-The computer was purchased from *** My computer brokeI called *** on 7-2-2018, days before my year warranty was upDell would not help, they insisted I was out of warranty and demanded a proof of purchaseOn 7-2-*** e-mailed a proof of purchaseDell said they never got itOn 7-7-*** sent another proof of purchaseFast forward to Monday, 7-9-I spent over hours on the phone, almost with Dell, telling me that they still never got the proof of purchase and that my item was not in warrantyI was transferred timesRecorded all the times and length of holds and no one would help meI call *** back, they manage to help Dell locate the proof of purchase, Dell still tries to say it is out of warrantyI told them that I know that is out of warranty NOW, but on 7-2-2018, with notes proving I called, I was not out of warrantyFinally, they said they must do troubleshooting,
Dell charged my account for tech support I NEVER asked for or authorizedI tried for YEARS to get it removed, they kept putting me off and eventually turned me over to a collection agency that actually tried to help, I guess Dell didn't like the outcome and turned me over to a second collection company I sent them the same info, and once again , obviously Dell was not happy, and today they have turned me over to a third please find as follows, the email I have sent to ALL THREE collection agenies
To Whom it may concern:
Regarding Dell Preferred account # *** *** *** *** ***
In October I was charged a fee of approximately $for "Tech SupportI NEVER , requestedI never received tech support nor did I EVER authorize the chargeI called Dell and explained the situation they promised to rectify the issue I continued in the meantime to make payments to keep from ruining my credit until the issue was resolvedAs you can see it is STILL an ongoing p
Dell UltraSharp Dual Monitor Bundle - U2412M with MDS was advertised on the Dell website for $(with tax and free shipping)I purchased this item and recieved a confirmation for my order (purchase Id ***)The pricing was not honored and instead my order was cancelledI recieved an emailing first saying my order was cancelled in error, to call to replace the order and the another E-mail stating it was cancelled due to an online pricing errorI called and they said it was advertised for the price I purchased it for however they cannot give it to me for that price
I purchased a new Dell laptop computer from a local business When I attempted to charge the battery with the battery charger, a message came up on the computer that said, "Your battery has experienced permanent failure and needs to be replaced." This is a brand new computer that came with a faulty battery I called Dell technical support and was told the computer was under warranty but the battery warranty ran out a month ago( I cannot help how long this computer stayed in the store.) They, of course, offered to sell me a new battery, but, I told them no thanks! I have only had the computer for days and I have days to return it to the store If I do not hear from Dell, I will return this computer for a refund I will never purchase another Dell product and I intend to tell all my friends and neighbors about this
Ordered two (2) lap top computers for my two son's starting classes in middle schoolwas told I would receive these two computers before the start of schoolAlso purchased a subscription to Microsoft off Did not receive the lap top's as promisedWas told I received one lap top which I did notCame to find out that the Lap Tops were sent to an address other then mine I was now told because they were sent to the wrong address they would only ship me lap top because the other one was still outstanding and that I must have received it I paid for two lap Top's and now they told me they will only ship me Lap Top with an estimated delivery date days later then the original date promisedCan't seem to speak to any one with a USA address who can figure out what is going onI went to cancel the order but after min on hold I had to hang the phone upUnless this is resolved I will have to dispute the credit card transaction confirmation *** order *** and
I purchased a pre-order copy of Red Dead Redemption for PSin November of 2016, and it was supposed to be released in I saw in November that it was still not going to be released, so I called Dell to cancel my purchase It was a total of $65.39., and I used a Dell gift card, and a Dell credit account to pay for the purchase At the time of order cancellation, I was assured that I would receive the refund in the form of a gift card, and a credit to my account Now, months later, they have not refunded a cent to my credit account, nor have they sent me a replacement gift card
I have had over telephone conversations, and at least emails with their customer service, and still nothing has happened
I ordered an Alienware Rfrom Dell/Alienware The order process required your involvement to even receive the product after full months After I received it there were multiple errors and they sent a technician out to repair it I was told it needed new parts and another tech would come to fix it, but it was still usable The computer became so hot it actually burned to touch it Today they came out and replaced what the previous tech said it needed and it was noted that the fan pins on the motherboard are bent and unusable (the mother board was replaced Friday the 3rd) Now I have a computer that is unusable and is cosmetically scratched from all of the repairs it has gone through I have not had the computer days I'm trying to get replacement machine in it's place After arguing for half an hour(taking time out of my work day yet again) They said they will look in to it and "might replace it"
I ordered a television via Dell on Nov Dell incorrectly shipped multiple televisions although I only ordered oneI tried cancelling them by refusing delivery on two out of the three shipments and the two shipments got sent back to DellI have been on the phone for the past months to get my money for both shipments (2K total) refunded but due to Dell's incompetence have only managed to get refund for one shipment so far (on Jan 14)I am still fighting to get refunded for the other shipment and it seems like it is not going anywhereI am paying interest on my credit card for these charges
I have bought Dell Inspiron 15'' laptop(Model No.5547) in month of Janfrom *** *** canada(*** ***) for few month it worked properly after that I have noticed that when ever I open or close laptop very weird noise came like (tag,tag) and one day I found the right corner edge is popped open and I have fixed that with tighten up the screwbut that was good for few days and again same problem happenedand finally last week I found one half of the screw lying under the laptopAnd the other half probably inside in its place while open the laptopso I thought this happened because of mishandling but even though I called Dell inc.(service tag-*** & express service code-***) and explain them about my problem but call center representative told me their all product are made after lot of research so no point of manufacture defect and told me that my warranty expired and if I want my laptop to get repair, it will cost around $which I deniedafter that I di