I purchased a brand new Dell Inspiron gaming laptop at the end of February and received the computer early MarchI primarily purchased the computer to replace my year old Dell laptop that I currently have but wanted it upgraded for gaming purposesI did not immediately use the computer the day it arrived other than turning it on and going through the basic stepsOver the next few days, I was playing a video game and in the middle of the game, the computer went to a blue screen (the computer community seems to call this situation the "blue screen of death")
When this first happened, I let it restart the computer and logged back into the computerAfter a few minutes, the computer went to the blue screen again, each time with a different error codeI decided to call Dell to let them know there is something wrong with my computerWhen I spoke with the tech department, I let him know the situation and told him I would like a refundHowever, after giving him the error code
I ordered a replacement battery for my laptop computer and receive the wrong battery It will not fit my computer or any other Dell device that I have and I simply want to return the battery and receive a full refund I have spoken with different individuals over the phone at Dell Customer Service and was assured that they would look into the matter The customer service representative told me they would put in a request for to approve the return of the battery and refund
I heard back from Dell weeks later telling me that the request for return had been denied because the 30-day period to return the battery had lapsed and there was nothing they could do
Meanwhile I am stuck with a battery that I cannot use and a computer that is not working because I do not have the right battery
The fact that Dell is not taking responsibility for sending me the wrong battery to begin with is frustrating to say the least and what is even more infuriating is that no one at Customer Se
Our company purchased a very expensive Dell Precision Mlaptop September 2014, and in the fall of the machine began crashing on a regular basisAlthough, computer lifespans seems to be shorter and shorter these days, our company has a policy of purchasing high-end business-grade hardware with the hope that it will have greater longevity than consumer-grade electronicsBased on the Dell Precision's $2,200+ sticker, it was expected that the machine would serve us well for 4-yearsCrashing regularly at the three year mark was very disappointing, and the unit was out of warrantyWe contracted for a repair through Dell's out-of-warranty repair serviceThe initial diagnosis was a bad CMOS battery, and Dell performed the repair, for a feeUpon receipt of the laptop, it was found that the problem was not resolved, i.ethe crashes continued as beforeDell was notified of the issue, and the machine was sent to Dell againA second diagnosis was reported to us from Dell where t
Hello,
I am reaching out to you today in hopes of resolving my on-going issues with my Alienware 15r The system is less than months old and has already been repaired twice I understand that the return policy is days, but if you would take into consideration that I have been in contact with Alienware and dell for weeks trying to get this computer fixedThat would put me under the 30-day mark I had a technician visit my home, on Friday March 16th, He replaced the motherboard, heat sink, and wireless card As well as re applied thermal paste and new thermal pads The computer is still over heating and reaching temperatures that are above 90c Also, the track pad on the laptop does not work at all now since the repair, and the fans are kicking in at random times when the computer is sitting idle The system is defective The technician him self said so, and I witnessed him tell that to Alienware as well I spent dollars on the computer I have high exp
I ordered a tablet in Nov2015, it arrived broken had to return it and a new one sent to meAfter promises it would arrive by Christmas the week before Christmas I was told it wouldn't arriveTwo days later I received a new tablet....after arguing with Dell that yes I had received another tablet and had to send it back I finally received a UPS return labelHowever I did not receive my refund....months later I received a partial refund and am getting constant reminders to download my subscription, what subscription I returned both systemsAs of today I am still owed money and to make matters worse hackers have retrieved my personal information from Dell They call me 2-times a day saying they have alerts from my computers, I say really.because I returned them....then they hang up and call againIt is inexcusable that Dell breached my personal information in this manner!!!
Incorrect equipment received, returned for correct replacement to be shippedReceived replacement and received exact same incorrect orderI called customer service to resolve the issue and was treated very poorly with no concern to make the order rightThe customer support team at Dell cannot understand simple English that my order had the wrong bill to name and order number but had my ship to address so they duplicated the mistake without correction
We called customer support on the second error and had to go through multiple people and finally had to ask for a supervisor who was the worst of allWe were told to expect a refund maybe in days and reorderThat is a great way to show how to correct their mistake
Bought a Dell laptop, it has many issues and have been calling Dell customer supportEach time, after lengthy hold, technician will work in it through remote accessThey could not fix the problem thoughI have spent more than hours on the phone
I've just had the most frustrating month of back and forth with Dell customer service
I bought a mobile workstation last year for my business and put on top-of-the-line warranty that Dell offers, platinum Pro with an understanding that they would fix the hardware or software issues that come up with it within hours (part of their warranty), on siteThey advertise their product as high graphics capable computer, but when it came to usage, apparently the NVIDIA graphics card only works for games and a selected softwareThey failed to declare it upon purchase, and advertisement clearly misleads otherwise
Not only they have miserably failed to honor the warranty (over a month and dozens of emails back and forth), but have wasted a lot of my time in unnecessary procedures that did not result in fixing the computer
I find there staff, including tier two and three quite not knowledgable (proven by email thread)
For the reference, my Dell REC Service Request# ***
I purchased a Dell Alienware Steam Machine from GameStop on Black Friday Since then, whenever power has been lost, it would not turn on and instead give me an error code where the alien head power button blinks yellow five timesThis signifies a motherboard problem with capacitorsThere are temporary fixes, power draining and removing the CMOS battery and replacing it, but the problem always comes back and the only permanent fix is for Dell to replace the motherboardThis is also an extremely prevalent problem among Dell's Alienware Alpha and Steam Machine modelsWhen I called Dell's customer support, I was told by two different employees and their manager that it was no longer under warranty and that they are only honoring the warranty from when GameStop purchased it from Dell in March Only after I threatened to report them to the Revdex.com did they offer anything at all, which isn't much - they want my proof of purchaseI cannot find my receipt and I shouldn't be given
I bought a brand new laptop from Dell.com online with additional warranties to cover all the extra problems less than one year ago, purchased date is 9/18/2015, order # *** months after purchased, I had software problem and called the customer service Spent 20-hours on the phone, problem could not get fixed and I was asked to ship it to them So, I did sent it Even Though I was told it takes to business days, took weeks Finally, I got it backOf course, all the software wiped out including office
A few weeks ago I had hardware problem with the same laptop, called again, still laptop is less than a year old and still have all the additional warranties I was asked to ship my computer to them again I installed accounting software to run our business Explained the person who answered the phone regarding accounting software that I am using, said to him our company is relay on it, without this software I cannot issue payroll, or can not do any other accou
I bought a 65" Samsung TV and year extended warranty from Dell.com on 4/16/for $1,Last week my TV stopped functioningOn my warranty receipt from Dell, There was a link to get extended warranty support, When I click on the linkI get "We can't find the page you're looking for"I have called Dell several times for last couple of days and I cannot anyone to help me get my TV fixedI have called these numbers to get help
###-###-####
###-###-####
###-###-####
I have spoken to the following folks so far and been on the phone for more than hours
***
***
***
*** ( Latin America ) She was speaking to me in Spanish
***
***
***
***
No one know how to handle my call and they don't know what to do with my issueThis is very frustratingI have a broken TVPlease Help in getting my TV repair or replaced with a new one
Date of Purchase = 04/16/
Order # for Warranty =***-***-***Order # for TV =***-***-***Cr: ***
Ordered inch TV on 8/2/On approx 8/9/I found out that I would be required to take off 1/day of work in order to receive this TV from the trucking company, therefore I canceled the orderAfter not receiving a refund in to business days I contacted Dell and was told that they had received the TV back on 8/22/and it would be to business days before receiving a refundIt's been weeks now and I contacted Dell again(9/8/2016) and was told that they just received the TV back on 9/1/and I would receive a refund in to business daysI informed the customer service person that we are already business days past the day they now claim they received the TV back and I was informed that it would be to days from nowAt this point not sure what I'm supposed to believeI certainly don't believe the customer service people
I purchased a Dell computer online from Dell, I did not like Windows 10, which came installed, so I returned it within the time frameThis was in March I should have received a credit back to my credit card in April or MayI am still waiting for the creditI have contacted Dell SEVERAL times, only to be told that it will be on my next statementI have not received my creditI have threatened them with the Revdex.com and a credit card complaint and posting the problem to Facebook (it seems Facebook "gets the word out")Now it is one excuse after anotherIt has to be approved by the financial deptbut they are having a problem with their systemSince April/May ???????
I purchased a Dell Alienware laptop from Dell.com on 2/22/My order number is: *** Dell had two shipping delays on my purchase and on the second delay Dell called and left a message saying my order has been delayed for the 2nd time and will be automatically canceled unless I call Dell customer supportAt this point I needed a laptop and couldn't wait so I had to purchase one from *** and did not call Dell to keep this orderA few weeks later Dell shipped the laptop that was supposed to be cancelled and it arrived at my mom's house on 3/15/I did not know it had arrived as I expected Dell to cancelled the order per their phonecallI received an email from Dell finance just this week saying payment was due so I checked and they had shipped the laptop anywayI called Dell to return the item and the person said they would email me a shipping labelI did not get this email so I called Dell the next day on 4/14/and they told me I was just outside of the 30day retu
Ordered a product from Dell.com on November 16th and received it on the 22ndProduct was no longer working on the 24thAfter speaking with Dell, I was told I would receive a New monitor as a replacementReceived the replacement on Nov 27th The monitor I received was a refurbished monitorWhen contacting Dell support again, I was transferred over times and still have no answer to why I did not receive a new productNow I am stuck with two bad productsTotal cost was $
We purchased dell monitors and I have had stop working I have warranty on them to april I keep calling customer support and tech support they keep trying to postpone the issue or they say tech support has to enter system to see whats wrongthe monitors dont turn on to run diagnostic on them I have tried all troubleshooting issuesthis has been ongoing for a month now they only want to respond to me after our business hoursand they wont fix the issue tech support cant help at this time
Computer has defective issue with Keyboard Tried times to call DellThe agents recorded my personal information but did not do any help on the repair 1st call, after hearing my problem, the representative hanged up my call2nd call, after I described the information, the representative told me he needed more time to see the problem, and ended the call 3rd time, the representative repeatedly told me I need to upgrade the driver to resolve the issueI told him, the Ctrl key does not work If only one key does not work, it means, hardware issueWhen I explained this to the representative, he just hanged up my call It seems like Dell Repair team just tried to kick the issue off to different department, but refused to take the computer back to fix Does it mean, repairing defective parts will cause employee to gain less bonus? The computer got this problem since the first time of use
We purchased a dell on 3/26/ We received it on 4/4/ On 4/11/2017, we went to the dell website for support drivers and were not able get them We called technical support and spoke to ** *** After minutes, he was still unable to pull up our account (even though we paid for years pro support) However, he was not able to pull it up and was unable to get a supervisor (***) on the phone Instead, another supervisor (***) to respond to him after of the 1:and called me on my cell
At 1:minutes on the call, ** hung up on me I'm not sure he realized that *** was still on the call (cell) It was very odd
On Dec7, I ordered, by telephone, a Dell Computer, mouse, keyboard and monitor from the phone number listed at Dell.comDelivery was promised by the salesman by DecAs of Feb14, the monitor portion of that delivery has not been delivered, and no refund has been issued to my credit card despite multiple contacts via e-mail and telephone, the last being on Janto *** *** who said he would call me back within hours with resolution to this matter
Further, though I made the order by phone using MY maiing address, MY phone and MY credit card, Dell chose to ink the sale to my husband's account (presumably identified by a shared telephone number, but that number could have been anyone's given that numbers change as people move)This was a breech of privacy on Dell's part
Less than a year after purchasing a $Dell Inspiron 5000,the hinge started coming apart and separating the top of the keyboard from the base of the laptopA couple months after initially purchasing the laptop, the hinge would click, and I should have taken this as a serious warning signAfter researching this exact issues, it became clear that many of the Dell Inspiron - and series experience identical issuesAfter calling customer service (located in India) and struggling to understand over the very thick accents, poor phone quality, and background noise, I was told that my warranty doesn't cover accidental damage, and that to repair the hinge, I would need to send in my laptop for at $nonrefundable diagnostics test, where I would learn the price to fix the issueI have never mishandled my laptop so this damage was not accidental, and Dell denying that this is an issue for their laptops is very dishonestAfter sending Dell's social media team links to th
I purchased a brand new Dell Inspiron gaming laptop at the end of February and received the computer early MarchI primarily purchased the computer to replace my year old Dell laptop that I currently have but wanted it upgraded for gaming purposesI did not immediately use the computer the day it arrived other than turning it on and going through the basic stepsOver the next few days, I was playing a video game and in the middle of the game, the computer went to a blue screen (the computer community seems to call this situation the "blue screen of death")
When this first happened, I let it restart the computer and logged back into the computerAfter a few minutes, the computer went to the blue screen again, each time with a different error codeI decided to call Dell to let them know there is something wrong with my computerWhen I spoke with the tech department, I let him know the situation and told him I would like a refundHowever, after giving him the error code
I ordered a replacement battery for my laptop computer and receive the wrong battery It will not fit my computer or any other Dell device that I have and I simply want to return the battery and receive a full refund I have spoken with different individuals over the phone at Dell Customer Service and was assured that they would look into the matter The customer service representative told me they would put in a request for to approve the return of the battery and refund
I heard back from Dell weeks later telling me that the request for return had been denied because the 30-day period to return the battery had lapsed and there was nothing they could do
Meanwhile I am stuck with a battery that I cannot use and a computer that is not working because I do not have the right battery
The fact that Dell is not taking responsibility for sending me the wrong battery to begin with is frustrating to say the least and what is even more infuriating is that no one at Customer Se
Our company purchased a very expensive Dell Precision Mlaptop September 2014, and in the fall of the machine began crashing on a regular basisAlthough, computer lifespans seems to be shorter and shorter these days, our company has a policy of purchasing high-end business-grade hardware with the hope that it will have greater longevity than consumer-grade electronicsBased on the Dell Precision's $2,200+ sticker, it was expected that the machine would serve us well for 4-yearsCrashing regularly at the three year mark was very disappointing, and the unit was out of warrantyWe contracted for a repair through Dell's out-of-warranty repair serviceThe initial diagnosis was a bad CMOS battery, and Dell performed the repair, for a feeUpon receipt of the laptop, it was found that the problem was not resolved, i.ethe crashes continued as beforeDell was notified of the issue, and the machine was sent to Dell againA second diagnosis was reported to us from Dell where t
Hello,
I am reaching out to you today in hopes of resolving my on-going issues with my Alienware 15r The system is less than months old and has already been repaired twice I understand that the return policy is days, but if you would take into consideration that I have been in contact with Alienware and dell for weeks trying to get this computer fixedThat would put me under the 30-day mark I had a technician visit my home, on Friday March 16th, He replaced the motherboard, heat sink, and wireless card As well as re applied thermal paste and new thermal pads The computer is still over heating and reaching temperatures that are above 90c Also, the track pad on the laptop does not work at all now since the repair, and the fans are kicking in at random times when the computer is sitting idle The system is defective The technician him self said so, and I witnessed him tell that to Alienware as well I spent dollars on the computer I have high exp
I ordered a tablet in Nov2015, it arrived broken had to return it and a new one sent to meAfter promises it would arrive by Christmas the week before Christmas I was told it wouldn't arriveTwo days later I received a new tablet....after arguing with Dell that yes I had received another tablet and had to send it back I finally received a UPS return labelHowever I did not receive my refund....months later I received a partial refund and am getting constant reminders to download my subscription, what subscription I returned both systemsAs of today I am still owed money and to make matters worse hackers have retrieved my personal information from Dell They call me 2-times a day saying they have alerts from my computers, I say really.because I returned them....then they hang up and call againIt is inexcusable that Dell breached my personal information in this manner!!!
Incorrect equipment received, returned for correct replacement to be shippedReceived replacement and received exact same incorrect orderI called customer service to resolve the issue and was treated very poorly with no concern to make the order rightThe customer support team at Dell cannot understand simple English that my order had the wrong bill to name and order number but had my ship to address so they duplicated the mistake without correction
We called customer support on the second error and had to go through multiple people and finally had to ask for a supervisor who was the worst of allWe were told to expect a refund maybe in days and reorderThat is a great way to show how to correct their mistake
Bought a Dell laptop, it has many issues and have been calling Dell customer supportEach time, after lengthy hold, technician will work in it through remote accessThey could not fix the problem thoughI have spent more than hours on the phone
I've just had the most frustrating month of back and forth with Dell customer service
I bought a mobile workstation last year for my business and put on top-of-the-line warranty that Dell offers, platinum Pro with an understanding that they would fix the hardware or software issues that come up with it within hours (part of their warranty), on siteThey advertise their product as high graphics capable computer, but when it came to usage, apparently the NVIDIA graphics card only works for games and a selected softwareThey failed to declare it upon purchase, and advertisement clearly misleads otherwise
Not only they have miserably failed to honor the warranty (over a month and dozens of emails back and forth), but have wasted a lot of my time in unnecessary procedures that did not result in fixing the computer
I find there staff, including tier two and three quite not knowledgable (proven by email thread)
For the reference, my Dell REC Service Request# ***
I purchased a Dell Alienware Steam Machine from GameStop on Black Friday Since then, whenever power has been lost, it would not turn on and instead give me an error code where the alien head power button blinks yellow five timesThis signifies a motherboard problem with capacitorsThere are temporary fixes, power draining and removing the CMOS battery and replacing it, but the problem always comes back and the only permanent fix is for Dell to replace the motherboardThis is also an extremely prevalent problem among Dell's Alienware Alpha and Steam Machine modelsWhen I called Dell's customer support, I was told by two different employees and their manager that it was no longer under warranty and that they are only honoring the warranty from when GameStop purchased it from Dell in March Only after I threatened to report them to the Revdex.com did they offer anything at all, which isn't much - they want my proof of purchaseI cannot find my receipt and I shouldn't be given
I bought a brand new laptop from Dell.com online with additional warranties to cover all the extra problems less than one year ago, purchased date is 9/18/2015, order # *** months after purchased, I had software problem and called the customer service Spent 20-hours on the phone, problem could not get fixed and I was asked to ship it to them So, I did sent it Even Though I was told it takes to business days, took weeks Finally, I got it backOf course, all the software wiped out including office
A few weeks ago I had hardware problem with the same laptop, called again, still laptop is less than a year old and still have all the additional warranties I was asked to ship my computer to them again I installed accounting software to run our business Explained the person who answered the phone regarding accounting software that I am using, said to him our company is relay on it, without this software I cannot issue payroll, or can not do any other accou
I bought a 65" Samsung TV and year extended warranty from Dell.com on 4/16/for $1,Last week my TV stopped functioningOn my warranty receipt from Dell, There was a link to get extended warranty support, When I click on the linkI get "We can't find the page you're looking for"I have called Dell several times for last couple of days and I cannot anyone to help me get my TV fixedI have called these numbers to get help
r: ***
###-###-####
###-###-####
###-###-####
I have spoken to the following folks so far and been on the phone for more than hours
***
***
***
*** ( Latin America ) She was speaking to me in Spanish
***
***
***
***
No one know how to handle my call and they don't know what to do with my issueThis is very frustratingI have a broken TVPlease Help in getting my TV repair or replaced with a new one
Date of Purchase = 04/16/
Order # for Warranty =***-***-***Order # for TV =***-***-***C
Ordered inch TV on 8/2/On approx 8/9/I found out that I would be required to take off 1/day of work in order to receive this TV from the trucking company, therefore I canceled the orderAfter not receiving a refund in to business days I contacted Dell and was told that they had received the TV back on 8/22/and it would be to business days before receiving a refundIt's been weeks now and I contacted Dell again(9/8/2016) and was told that they just received the TV back on 9/1/and I would receive a refund in to business daysI informed the customer service person that we are already business days past the day they now claim they received the TV back and I was informed that it would be to days from nowAt this point not sure what I'm supposed to believeI certainly don't believe the customer service people
I purchased a Dell computer online from Dell, I did not like Windows 10, which came installed, so I returned it within the time frameThis was in March I should have received a credit back to my credit card in April or MayI am still waiting for the creditI have contacted Dell SEVERAL times, only to be told that it will be on my next statementI have not received my creditI have threatened them with the Revdex.com and a credit card complaint and posting the problem to Facebook (it seems Facebook "gets the word out")Now it is one excuse after anotherIt has to be approved by the financial deptbut they are having a problem with their systemSince April/May ???????
I purchased a Dell Alienware laptop from Dell.com on 2/22/My order number is: *** Dell had two shipping delays on my purchase and on the second delay Dell called and left a message saying my order has been delayed for the 2nd time and will be automatically canceled unless I call Dell customer supportAt this point I needed a laptop and couldn't wait so I had to purchase one from *** and did not call Dell to keep this orderA few weeks later Dell shipped the laptop that was supposed to be cancelled and it arrived at my mom's house on 3/15/I did not know it had arrived as I expected Dell to cancelled the order per their phonecallI received an email from Dell finance just this week saying payment was due so I checked and they had shipped the laptop anywayI called Dell to return the item and the person said they would email me a shipping labelI did not get this email so I called Dell the next day on 4/14/and they told me I was just outside of the 30day retu
Ordered a product from Dell.com on November 16th and received it on the 22ndProduct was no longer working on the 24thAfter speaking with Dell, I was told I would receive a New monitor as a replacementReceived the replacement on Nov 27th The monitor I received was a refurbished monitorWhen contacting Dell support again, I was transferred over times and still have no answer to why I did not receive a new productNow I am stuck with two bad productsTotal cost was $
We purchased dell monitors and I have had stop working I have warranty on them to april I keep calling customer support and tech support they keep trying to postpone the issue or they say tech support has to enter system to see whats wrongthe monitors dont turn on to run diagnostic on them I have tried all troubleshooting issuesthis has been ongoing for a month now they only want to respond to me after our business hoursand they wont fix the issue tech support cant help at this time
Computer has defective issue with Keyboard Tried times to call DellThe agents recorded my personal information but did not do any help on the repair 1st call, after hearing my problem, the representative hanged up my call2nd call, after I described the information, the representative told me he needed more time to see the problem, and ended the call 3rd time, the representative repeatedly told me I need to upgrade the driver to resolve the issueI told him, the Ctrl key does not work If only one key does not work, it means, hardware issueWhen I explained this to the representative, he just hanged up my call It seems like Dell Repair team just tried to kick the issue off to different department, but refused to take the computer back to fix Does it mean, repairing defective parts will cause employee to gain less bonus? The computer got this problem since the first time of use
We purchased a dell on 3/26/ We received it on 4/4/ On 4/11/2017, we went to the dell website for support drivers and were not able get them We called technical support and spoke to ** *** After minutes, he was still unable to pull up our account (even though we paid for years pro support) However, he was not able to pull it up and was unable to get a supervisor (***) on the phone Instead, another supervisor (***) to respond to him after of the 1:and called me on my cell
At 1:minutes on the call, ** hung up on me I'm not sure he realized that *** was still on the call (cell) It was very odd
On Dec7, I ordered, by telephone, a Dell Computer, mouse, keyboard and monitor from the phone number listed at Dell.comDelivery was promised by the salesman by DecAs of Feb14, the monitor portion of that delivery has not been delivered, and no refund has been issued to my credit card despite multiple contacts via e-mail and telephone, the last being on Janto *** *** who said he would call me back within hours with resolution to this matter
Further, though I made the order by phone using MY maiing address, MY phone and MY credit card, Dell chose to ink the sale to my husband's account (presumably identified by a shared telephone number, but that number could have been anyone's given that numbers change as people move)This was a breech of privacy on Dell's part
Less than a year after purchasing a $Dell Inspiron 5000,the hinge started coming apart and separating the top of the keyboard from the base of the laptopA couple months after initially purchasing the laptop, the hinge would click, and I should have taken this as a serious warning signAfter researching this exact issues, it became clear that many of the Dell Inspiron - and series experience identical issuesAfter calling customer service (located in India) and struggling to understand over the very thick accents, poor phone quality, and background noise, I was told that my warranty doesn't cover accidental damage, and that to repair the hinge, I would need to send in my laptop for at $nonrefundable diagnostics test, where I would learn the price to fix the issueI have never mishandled my laptop so this damage was not accidental, and Dell denying that this is an issue for their laptops is very dishonestAfter sending Dell's social media team links to th