I purchased a recovery drive from dell in November and when I attempted to use it, it failed and has done severe operating system damage to the system I contacted Dell to recover the system and was appalled by the heinous customer service that was encountered including the refusal of escalating the issue to the USA for a clear/understandable resolution If this is an acceptable customer response from the Dell corporation, then this customer who has been a dedicated customer for over years will choose to replace Dell for my computing needs in the future
On November 27,I purchased a Dell computer on their credit plan paying $a month There is a one year warrantyThis computer is the cheapest computer they have and it does NOT work properlyI have called in to their technical support three times, returned the computer recently for repair (all they did was send it back to me with a new cord), after which I again called their chat support The computer does not have a hard drive, instead a memory card With all the programs and aps I constantly get a message that I do not have enough memory and they suggest adding a memory device - I added two but still get the same message Dell techs have removed numerous programs to free up space to no avail I was told this computer should work fine for me since I only use it to watch videos, e-mail and to play solitaire but it does not! It freezes, it is unresponsive and parts of pictures go missing How can Dell in good conscience sell this GARBAGE? No one is doing anything and
When I requested a quote to computer monitors on 3/via a chat session, the sales rep created a quote of approx$/ monitor and said he sent it to email account I never received the quote via email I sent an email to the address mentioned in the chat session to request the quote again but got no response So I tried more chat sessions to try and get the original quote number and have it resent to me In all attempts, they created new quotes with higher prices "TIP_ [redacted] *" couldn't find the 3/quote (new quote [redacted] , $ea) and "TIP_ [redacted] *" didn't understand anything and only wanted to create a new quote The last person "TIP_ [redacted] **" said that they had the correct quote number from 3/but resending it updated the price and also when ordering from the quote that the prices would automatically be updated to current prices of $(which isn't true based on $quote from yesterday) The other issue with the "supposed 3/quote number" (***
If you're considering buying a Dell PC but aren't sure, I'm hoping this review helps This is what you can expect should your PC die shortly after purchase The best part of all of this is the Supervisor Gail writes "Your satisfaction is our topmost priority." in her introduction email Absolutely horrible customer service and their "warranty" isn't a warranty In a nutshell, my computer died after months and their year "warranty" doesn't include replacements You have to ship it back for them to refurbish it if you manage to get that far, which includes several hours on the phone with remedial and irrelevant troubleshooting by various tech levels I was fought tooth and nail and Dell eventually just refused to replace it Apparently, after reading a ton of online reviews, many of their PC are "Frankenstein'd" together using leftover and outdated / incompatible components then sold for a quick buck Here is an email string from a supervisor named "Gail" after about hours on my end with tech support and emailing back and forth -------- Original message -------- From: Gail_ Date: 1/31/2:PM (GMT-07:00)Subject: Hi Martin, We are not declining the request but system replacement is not a good option at this pointI see here that there were no history of repairs on this computer which we can take advantage of the warranty of your computerThe process will take to bussiness which include the shipment of the computerPlease let me know if you prefer to discuss this over the phone and I'll setup the call back for you Thank you, Gail Dell | Team Manager 9:30AM-6:00PM Central Standard Time Friday to Wednesday --- Original Message --- Received: 2/1/2:22:AM CST To: "Gail_873805" Subject: RE: Re: Dell S Hi Gail, Are you refusing to replace my PC? I already spent hours in the phone with your tech and it was a complete waste of time Why would I do this again? -------- Original message -------- From: Gail_ Date: 1/31/9:AM (GMT-07:00) Subject: RE: Re: Dell SR Hi Martin, I appreciate your feedback as this will help us on improving our servicesI am sorry to hear that you have been experiencing this kind of issue on your computer for some time alreadyIs there any way that we can setup a call back today so that I can have one of my senior technician to call you and provide a resolution and a better option if possible? Thank you, Gail Dell | Team Manager 9:30AM-6:00PM Central Standard Time Friday to Wednesday --- Original Message --- Received: 1/31/8:51:AM CST To: "Gail_873805" Subject: Re: Dell SR Hi Gail, I appreciate the follow upI was planning on calling back in today to speak with a supervisor but decided against it As of now, I do not intend on doing business with Dell again as it is incredibly time consuming and resolution seems futile should an issue come up I bought my PC about months months ago with the understanding it had a year warranty Over the past few weeks, the PCs sound is unresponsive and dead and it's shutting itself down spontaneously Sometimes the sound works and sometimes it doesn't Sometimes when I reboot the sound is good and sometimes not I've tested everything imaginable prior to calling Dell for support, updated drivers, changed cables, monitors, ran through hardware software troubleshootimlng etc Something is wrong with the PC Despite this, and after informing Paolo of this, I spent about an hour and a half in the phone yesterday doing the same things with no resolution PC is still broken After Paolo finished troubleshooting he explained that Norton Anti-virus was causing the issue or issues which makes no sense to me I've never used / configured the program and it's been been dormant since I got the PC In any event, it's still brokenI told Paolo all of this and asked him if I needed to go through all of this again if my PC was still experiencing the same issues and he told me we would need to do more troubleshooting and that a replacement wasn't possible despite it being under warranty As a last resort I could sent it back to Dell and have them try to fix it I do not want to be stuck with a lemon and do not have funds to buy another one and can't be without a PC as I use it daily for work Id expect with Dell or any other reputable company to honor a year warranty and replace the unit without pulling teeth and fighting tooth and nail Paolo was.polite and professional in every way but I feel yesterday's call was a waste of time and I'm still stuck with a bad PC Thanks for listening and sorry for the rant, didn't expect to have to go through this Please let me know if you can help and what my options are Thanks much Martin -------- Original message -------- From: Gail_ Date: 1/30/4:PM (GMT-07:00) Subject: Dell SR Hi Martin, This is Gail, the supervisor of Paolo whom you spoke with recently from Dell Technical SupportI understand that we have assisted you in troubleshooting issue on your systemI just wanted to follow up with you to ensure everything was resolved to your satisfaction Your satisfaction is our topmost priorityFeel free to share any feedback from the service you received from us Your feedback will be strictly confidential which will be used for the improvement of Dell Technical Support Service Thank you, Gai Dell | Team Manager 9:30AM-6:00PM Central Standard Time Friday to Wednesday
This is my second complaint for the same issue In February I filed a Revdex.com complaint about a computer that was clearly defective, as it was having the same issue over and over again We had paid for the extended warranty for this computer, and were repeatedly asked to send it in for service, leaving us without a computer After a great deal of effort with Dell's escalation department, I was finally connected to the senior supervisor, [redacted] *** He asked that I give Dell one more opportunity to fix the computer, and told me over the phone that if I agree to this and the issue happens again, he will replace the computer with a new one I agreed to his terms, and asked for an email address to contact him directly should the need arise Dell fixed the computer, and six months later the exact same issue arose I contacted [redacted] directly under the assumption that he would honor our agreement, but he claimed to have never spoken to me and told me Dell would not replace the comp
I called Dell December at 512-338-a number that was given to me by a Dell representative as the Dell Escalation Complaint Division; it turned out to be the regular Dell phone number I asked to talk to a supervisor, but was denied, I explained I wanted to share my unpleasant experience and get feedback, I was transferred to an individual Satina, who also denied me the opportunity to talk to a supervisor, and transferred me to Hemanth, who told me the only way to file a complaint is to mail it to the Dell Address, Dell Way, Round Rock Texas, 78682, I asked to be transferred to the department so I could return the computer, and was transferred three times before talking to Gerardo, who could not get the return order processed without the service tag off the computer, I explained I’m not at home and all I have is the Dell Id number #**SSN**, he contained to badger me about the service tag number, I asked to talk to a supervisor and he replied the supervisor will need the service tag number, I was placed on hold several times, and he finely told me they were able to get the service tag number from the order, and I would have a shipping label in to business days This was a very unpleasant experience which resulted in an additional expenses since I have to purchase a computer while waiting to return this computer Overall experience: personnel are extremely unprofessional, and no customer service skills at all, and are not business oriented with an attitude of either buy dell or go elsewhere I also believe the personnel are inexperienced and don’t care about customer service after the sale This is the second complaint I’ve filed, but overall I’ve had approximately to bad experiences over the last years, but just chalked it up as customer service representative having a bad day, so I decided it’s time to put it in writing
I was ordering desktops and monitorsUpon searching for the monitor that my boss wanted, I saw a promotion on the website that stated "Buy one and get ANY Dell monitor 50% off." However, when I placed both monitors in my cart, the promotion was not appliedWhen I contacted chat to see what the issue was, they reported the "promotion ended" but that they would try to speak with a manager and get back with me via phoneThe representative called back and sent me a quote that was the same as what my cart saidWhen I asked him about the promotion again, he kept saying that "it ended last week" and that he could not offer it to meI explained how it was unfair for them to advertise this information and not give me the promotion when it was clearly advertised and did not have an end date on itI ended up being transferred to his manager who still was unable to help meHe reported that he was going to transfer me to someone above him, but after about 10-minutes on hold, the phone
I purchased TV's for my home in Dec 2015-- They kept coming with the box torn to shreds- so I refusedIt took Dell until around April to get TV boxes that were semi intactI then was painting my walls and Doing my Floors- When I opened them- plugged them in- They are damaged- RUINED Dell will not replace or refund- They stole my money- stole broken itemsSamsung states that its not their fault
I placed an order for a TV on The order said shipped The order was never received I spoke to an agent on when the customer service heard the details I was told the order was cancelled and it would be credited to my account with in 24-hours Instead a bill was sent to my house for the T.V that was never received I called Dell and spoke to a representative at which I spelled it all out again Finally with no help the customer service manager got on the line She said, they would ask UPS to investigate and until they followed up they would not help me I was frustrated asking for an email follow up ASAP and for them to credit my account The Customer Service Manager then hung up on me I called Dell again trying to get this resolved but have not yet This is the worst service I have ever seen and refused to pay for an Item I never received Order # [redacted] Tracking Number # [redacted] - Ordered Date 1/17/ [redacted] Shipped
I bought a new Inspiron One system on February 23, Since the day that the computer came I've had issues with itI've had techs come out to my house to replace numerous parts on it while it was under warranty A few months ago, while going through the Add/Remove Feature of the Control Panel I removed all of the software that was "planted" on my computer when Dell tried to repair the computerThe software allows remote access to the computer from their endBeing that I wasn't having any issues I removed all the spywareWithin WEEKS I start getting calls from Dell representatives telling me, no DEMANDING that I allow them access into my computer for "security updates." They would call with paranoia-inducing claims like "You have a virus on your computer and its destroying your hardware!!!!" So I asked the rep for the file path to the virus so I can manually remove itThe tech tells me that she doesn't have that informationI then asked what the name of the virus was
We purchased a brand new Dell XPS desktop on January 11,The computer continually would freeze mid-use and a forced shutdown would need to take placeI called customer service on February (we were out of the country the week prior and couldn't contact Dell)I was informed that I could not return the computer because it was over days from purchase date (although it tookdays to ship)After hours on the phone Dell confirmed the operating system was defectiveShipped out an updateIt did not workSpent another hrs on the phone, Dell said they would replace hard driveSent out a technicianThis did not workSending out a tech again to replace mother boardAll completely unacceptable for a BRAND new computerThey still refuse to refund
Dell advertises a price match policy where if you find a computer from a different company with the same "key specs" (they define this as screen resolution, memory, CPU, GPU, etc) they will price match their computer with the competitorI found such a computer for nearly $cheaper and contacted customer service about getting a price matchAfter nearly minutes, I was told that the computers do indeed share the same key specs, however, the agent said, "i tried to ask my account specialist, said we cant price match this one, ***"I was not given any reasoning beyond thisI think Dell just does not want to uphold their policy because their laptop is priced at a very high premium
I purchased to separate items on two separate days each item claimed to include a $rebate in the form of a gift card would be mailed to me after purchase I never received the gift cards and after many, many hours dealing with various departments at DELL they eventually gave me a coupon code for $off my next order First, the original deal was a gift card that could be used anywhere, not just on another DELL order Second, the coupon code only covers half of what they owe This is advertising They advertised a $gift card rebate for each of the separate orders and I have never received them
I will copy my last email sent to a customer support representative: =============== ***, In the last email, you said: "We have your case followed up by our case specialist and will contact you within to business days with an update." It's been business days and I've yet to receive an updateI've been waiting about days for this ***er to be resolved, which is, frankly, unacceptableNo other online retailer has ever taken more than a week to issue a refundMy next step will be to file a complaint with the Revdex.com about this issue [redacted] This images shows my return statusFirst, I don't understand why there is a return and a return for the one product I'm returningSecond, and again, I canceled this order on 11/and the progress bar is showing that you guys still haven't received the itemHow is that possible, that you don't have the item back after days? Canceling the order the day after it was placed
I purchased two identical Dell Inspiron 2-in-laptop computers from [redacted] *** The computers were then carefully transported to and used in the Philippines The first computer performed well and continues to do so, but the second began overheating and shutting down a few weeks after purchased The malfunctioning computer was taken to an authorized Dell repair center in the Philippines The technician diagnosed the overheating problem as a factory defect! But for some reason, the technician would only fix the computer when granted permission to do so from Dell warranty services Dell customer support service instructed transferring ownership to the user in the Philippines, and from that point an authorized Dell technician can then effect repairsBut the transfer of ownership could not even be initiated Dell’s online service declined the transfer I contacted Dell customer support service for further advisement, and was told the transfer of ownership could not be done
I purchased a Dell XPS (5960) laptop on 3/14/This is a premium laptop costed around $ I am having issues from the day I purchased this laptopInitially I had lot of screen related issuesIn July, the laptop stopped to onDell replaced the motherboardDuring this issue, I had a long conversation with [redacted] (Advanced Resolution) describing him how frustrated I am using this expensive Dell XPS Lap I was having screen flickering issues, occasional crashes and finally the laptop never turned onI had insisted [redacted] to get the laptop replaced or issue a refundI was denied of either [redacted] instead arranged for an express service repair and promised me that all the issues will be taken careI reluctantly accepted [redacted] 's resolutionI shipped the laptopThe motherboard had some issues it seems and it was replaced and I got my laptop back From the time I got the Laptop back, I am having crashing issuesRecently the crashing issues has rendere
I recently renewed the warranty on my Dell Computure in order to protect my Computure from damage of theftRecently I noticed my Computure hinge was coming off and I also recognized a bleeding screen and a administrator account left from a previous unrelated repair last OctoberI contacted Dell about repairing the Computure and sent it inAlthough I did nothing that could have damaged the Computure and kept in a protective case Dell claimed that I had da,aged the Computure and did not want to cover it under the Premium Support Plus Warranty I purchasedThe technician I spoke too originally has told me that nothing I could have done could have caused the damage and that it would fall under general wear and tear after running a series of diagnostics on the ComputureHowever Dell accused me of damaging the Computure and said they only cover accidental damage once a year under the warranty even though I had just renewed itUpon further investigation of this and carefully reading the
I received a Premium Dell Computers Account in late July or August, I needed a new computerI tutor ESLStudents/clients are overseas so online is the way we communicate and have class sessions In August, I ordered a computer from Dell using my premium accountIt malfunctionedI called repeatedly to the dell premium tech departmentSomeone from East India I guess judging from the accent and dialect always answersIt took me 8--calls to get someone to help meBy then the return policy had expiredHowever I complained and threatened a class action lawsuit (there are complaints on line at [redacted] and the three headquarter's phones are not working numbersI did find a government Dell # (whatever that means) tonight Fast forward, After I threatened a class action lawsuit, I was finally refunded for the first computer I thought I would try again because I don't have cash to spend on a co
I purchased a Dell laptop computer (Inspiron model 7579) from the Dell.com website and additionally a Dell Active Pen in order to write on the screen of the laptop Per the following URL link: [redacted] you can see that this model promotes its use with the Active Pen The Dell purchase order for the laptop was ID: [redacted] The Dell purchase order for the pen was ID: [redacted] The laptop was delivered on 8/1/but the pen - after several shipment delays - did not arrive until 8/16/ This purchase was for my nephew who just started college at [redacted] who have stringent requirements on the specs for laptops that can be used by engineering students, including the need for a digital pen On receipt of the Pen, my nephew discovered that it did NOT in fact work with the laptopHe contacted Dell support (we paid extra for 24/support too) and
I purchases a Dell Insperion laptop computer from Staples Office Supplies on March 3, The Dell Laptop came with Windows Installed (no backup or installation or software disks) No warranty paperwork (Dell labeled a document called "Warranty, Safety, and Regulatory Information"; it was in numerous languages In this document under "Warranty" it said no information on a warranty except but to go to "Dell.com/warranty" At Dell.com/warranty" there is No Warranty, no warranty details, no warranty software details on the Dell installed Windows 10, or the contract Dell has with Microsoft on Windows and my warranty rights with Dell or Microsoft on Windows Dell installed on the Laptop I called Dell Customer Service and they wanted to charge me fees to talk about their software defects I called Microsoft, they too wanted to charge me to talk about the defective software Dell installed on my computer Furthermore, I am missing the Security Cable, USB Printer adapter, O
I purchased a recovery drive from dell in November and when I attempted to use it, it failed and has done severe operating system damage to the system I contacted Dell to recover the system and was appalled by the heinous customer service that was encountered including the refusal of escalating the issue to the USA for a clear/understandable resolution If this is an acceptable customer response from the Dell corporation, then this customer who has been a dedicated customer for over years will choose to replace Dell for my computing needs in the future
On November 27,I purchased a Dell computer on their credit plan paying $a month There is a one year warrantyThis computer is the cheapest computer they have and it does NOT work properlyI have called in to their technical support three times, returned the computer recently for repair (all they did was send it back to me with a new cord), after which I again called their chat support The computer does not have a hard drive, instead a memory card With all the programs and aps I constantly get a message that I do not have enough memory and they suggest adding a memory device - I added two but still get the same message Dell techs have removed numerous programs to free up space to no avail I was told this computer should work fine for me since I only use it to watch videos, e-mail and to play solitaire but it does not! It freezes, it is unresponsive and parts of pictures go missing How can Dell in good conscience sell this GARBAGE? No one is doing anything and
When I requested a quote to computer monitors on 3/via a chat session, the sales rep created a quote of approx$/ monitor and said he sent it to email account I never received the quote via email I sent an email to the address mentioned in the chat session to request the quote again but got no response So I tried more chat sessions to try and get the original quote number and have it resent to me In all attempts, they created new quotes with higher prices "TIP_ [redacted] *" couldn't find the 3/quote (new quote [redacted] , $ea) and "TIP_ [redacted] *" didn't understand anything and only wanted to create a new quote The last person "TIP_ [redacted] **" said that they had the correct quote number from 3/but resending it updated the price and also when ordering from the quote that the prices would automatically be updated to current prices of $(which isn't true based on $quote from yesterday) The other issue with the "supposed 3/quote number" (***
If you're considering buying a Dell PC but aren't sure, I'm hoping this review helps This is what you can expect should your PC die shortly after purchase The best part of all of this is the Supervisor Gail writes "Your satisfaction is our topmost priority." in her introduction email Absolutely horrible customer service and their "warranty" isn't a warranty In a nutshell, my computer died after months and their year "warranty" doesn't include replacements You have to ship it back for them to refurbish it if you manage to get that far, which includes several hours on the phone with remedial and irrelevant troubleshooting by various tech levels I was fought tooth and nail and Dell eventually just refused to replace it Apparently, after reading a ton of online reviews, many of their PC are "Frankenstein'd" together using leftover and outdated / incompatible components then sold for a quick buck Here is an email string from a supervisor named "Gail" after about hours on my end with tech support and emailing back and forth -------- Original message -------- From: Gail_ Date: 1/31/2:PM (GMT-07:00)Subject: Hi Martin, We are not declining the request but system replacement is not a good option at this pointI see here that there were no history of repairs on this computer which we can take advantage of the warranty of your computerThe process will take to bussiness which include the shipment of the computerPlease let me know if you prefer to discuss this over the phone and I'll setup the call back for you Thank you, Gail Dell | Team Manager 9:30AM-6:00PM Central Standard Time Friday to Wednesday --- Original Message --- Received: 2/1/2:22:AM CST To: "Gail_873805" Subject: RE: Re: Dell S Hi Gail, Are you refusing to replace my PC? I already spent hours in the phone with your tech and it was a complete waste of time Why would I do this again? -------- Original message -------- From: Gail_ Date: 1/31/9:AM (GMT-07:00) Subject: RE: Re: Dell SR Hi Martin, I appreciate your feedback as this will help us on improving our servicesI am sorry to hear that you have been experiencing this kind of issue on your computer for some time alreadyIs there any way that we can setup a call back today so that I can have one of my senior technician to call you and provide a resolution and a better option if possible? Thank you, Gail Dell | Team Manager 9:30AM-6:00PM Central Standard Time Friday to Wednesday --- Original Message --- Received: 1/31/8:51:AM CST To: "Gail_873805" Subject: Re: Dell SR Hi Gail, I appreciate the follow upI was planning on calling back in today to speak with a supervisor but decided against it As of now, I do not intend on doing business with Dell again as it is incredibly time consuming and resolution seems futile should an issue come up I bought my PC about months months ago with the understanding it had a year warranty Over the past few weeks, the PCs sound is unresponsive and dead and it's shutting itself down spontaneously Sometimes the sound works and sometimes it doesn't Sometimes when I reboot the sound is good and sometimes not I've tested everything imaginable prior to calling Dell for support, updated drivers, changed cables, monitors, ran through hardware software troubleshootimlng etc Something is wrong with the PC Despite this, and after informing Paolo of this, I spent about an hour and a half in the phone yesterday doing the same things with no resolution PC is still broken After Paolo finished troubleshooting he explained that Norton Anti-virus was causing the issue or issues which makes no sense to me I've never used / configured the program and it's been been dormant since I got the PC In any event, it's still brokenI told Paolo all of this and asked him if I needed to go through all of this again if my PC was still experiencing the same issues and he told me we would need to do more troubleshooting and that a replacement wasn't possible despite it being under warranty As a last resort I could sent it back to Dell and have them try to fix it I do not want to be stuck with a lemon and do not have funds to buy another one and can't be without a PC as I use it daily for work Id expect with Dell or any other reputable company to honor a year warranty and replace the unit without pulling teeth and fighting tooth and nail Paolo was.polite and professional in every way but I feel yesterday's call was a waste of time and I'm still stuck with a bad PC Thanks for listening and sorry for the rant, didn't expect to have to go through this Please let me know if you can help and what my options are Thanks much Martin -------- Original message -------- From: Gail_ Date: 1/30/4:PM (GMT-07:00) Subject: Dell SR Hi Martin, This is Gail, the supervisor of Paolo whom you spoke with recently from Dell Technical SupportI understand that we have assisted you in troubleshooting issue on your systemI just wanted to follow up with you to ensure everything was resolved to your satisfaction Your satisfaction is our topmost priorityFeel free to share any feedback from the service you received from us Your feedback will be strictly confidential which will be used for the improvement of Dell Technical Support Service Thank you, Gai Dell | Team Manager 9:30AM-6:00PM Central Standard Time Friday to Wednesday
This is my second complaint for the same issue In February I filed a Revdex.com complaint about a computer that was clearly defective, as it was having the same issue over and over again We had paid for the extended warranty for this computer, and were repeatedly asked to send it in for service, leaving us without a computer After a great deal of effort with Dell's escalation department, I was finally connected to the senior supervisor, [redacted] *** He asked that I give Dell one more opportunity to fix the computer, and told me over the phone that if I agree to this and the issue happens again, he will replace the computer with a new one I agreed to his terms, and asked for an email address to contact him directly should the need arise Dell fixed the computer, and six months later the exact same issue arose I contacted [redacted] directly under the assumption that he would honor our agreement, but he claimed to have never spoken to me and told me Dell would not replace the comp
I called Dell December at 512-338-a number that was given to me by a Dell representative as the Dell Escalation Complaint Division; it turned out to be the regular Dell phone number I asked to talk to a supervisor, but was denied, I explained I wanted to share my unpleasant experience and get feedback, I was transferred to an individual Satina, who also denied me the opportunity to talk to a supervisor, and transferred me to Hemanth, who told me the only way to file a complaint is to mail it to the Dell Address, Dell Way, Round Rock Texas, 78682, I asked to be transferred to the department so I could return the computer, and was transferred three times before talking to Gerardo, who could not get the return order processed without the service tag off the computer, I explained I’m not at home and all I have is the Dell Id number #**SSN**, he contained to badger me about the service tag number, I asked to talk to a supervisor and he replied the supervisor will need the service tag number, I was placed on hold several times, and he finely told me they were able to get the service tag number from the order, and I would have a shipping label in to business days This was a very unpleasant experience which resulted in an additional expenses since I have to purchase a computer while waiting to return this computer Overall experience: personnel are extremely unprofessional, and no customer service skills at all, and are not business oriented with an attitude of either buy dell or go elsewhere I also believe the personnel are inexperienced and don’t care about customer service after the sale This is the second complaint I’ve filed, but overall I’ve had approximately to bad experiences over the last years, but just chalked it up as customer service representative having a bad day, so I decided it’s time to put it in writing
I was ordering desktops and monitorsUpon searching for the monitor that my boss wanted, I saw a promotion on the website that stated "Buy one and get ANY Dell monitor 50% off." However, when I placed both monitors in my cart, the promotion was not appliedWhen I contacted chat to see what the issue was, they reported the "promotion ended" but that they would try to speak with a manager and get back with me via phoneThe representative called back and sent me a quote that was the same as what my cart saidWhen I asked him about the promotion again, he kept saying that "it ended last week" and that he could not offer it to meI explained how it was unfair for them to advertise this information and not give me the promotion when it was clearly advertised and did not have an end date on itI ended up being transferred to his manager who still was unable to help meHe reported that he was going to transfer me to someone above him, but after about 10-minutes on hold, the phone
I purchased TV's for my home in Dec 2015-- They kept coming with the box torn to shreds- so I refusedIt took Dell until around April to get TV boxes that were semi intactI then was painting my walls and Doing my Floors- When I opened them- plugged them in- They are damaged- RUINED Dell will not replace or refund- They stole my money- stole broken itemsSamsung states that its not their fault
I placed an order for a TV on The order said shipped The order was never received I spoke to an agent on when the customer service heard the details I was told the order was cancelled and it would be credited to my account with in 24-hours Instead a bill was sent to my house for the T.V that was never received I called Dell and spoke to a representative at which I spelled it all out again Finally with no help the customer service manager got on the line She said, they would ask UPS to investigate and until they followed up they would not help me I was frustrated asking for an email follow up ASAP and for them to credit my account The Customer Service Manager then hung up on me I called Dell again trying to get this resolved but have not yet This is the worst service I have ever seen and refused to pay for an Item I never received Order # [redacted] Tracking Number # [redacted] - Ordered Date 1/17/ [redacted] Shipped
I bought a new Inspiron One system on February 23, Since the day that the computer came I've had issues with itI've had techs come out to my house to replace numerous parts on it while it was under warranty A few months ago, while going through the Add/Remove Feature of the Control Panel I removed all of the software that was "planted" on my computer when Dell tried to repair the computerThe software allows remote access to the computer from their endBeing that I wasn't having any issues I removed all the spywareWithin WEEKS I start getting calls from Dell representatives telling me, no DEMANDING that I allow them access into my computer for "security updates." They would call with paranoia-inducing claims like "You have a virus on your computer and its destroying your hardware!!!!" So I asked the rep for the file path to the virus so I can manually remove itThe tech tells me that she doesn't have that informationI then asked what the name of the virus was
We purchased a brand new Dell XPS desktop on January 11,The computer continually would freeze mid-use and a forced shutdown would need to take placeI called customer service on February (we were out of the country the week prior and couldn't contact Dell)I was informed that I could not return the computer because it was over days from purchase date (although it tookdays to ship)After hours on the phone Dell confirmed the operating system was defectiveShipped out an updateIt did not workSpent another hrs on the phone, Dell said they would replace hard driveSent out a technicianThis did not workSending out a tech again to replace mother boardAll completely unacceptable for a BRAND new computerThey still refuse to refund
Dell advertises a price match policy where if you find a computer from a different company with the same "key specs" (they define this as screen resolution, memory, CPU, GPU, etc) they will price match their computer with the competitorI found such a computer for nearly $cheaper and contacted customer service about getting a price matchAfter nearly minutes, I was told that the computers do indeed share the same key specs, however, the agent said, "i tried to ask my account specialist, said we cant price match this one, ***"I was not given any reasoning beyond thisI think Dell just does not want to uphold their policy because their laptop is priced at a very high premium
I purchased to separate items on two separate days each item claimed to include a $rebate in the form of a gift card would be mailed to me after purchase I never received the gift cards and after many, many hours dealing with various departments at DELL they eventually gave me a coupon code for $off my next order First, the original deal was a gift card that could be used anywhere, not just on another DELL order Second, the coupon code only covers half of what they owe This is advertising They advertised a $gift card rebate for each of the separate orders and I have never received them
I will copy my last email sent to a customer support representative: =============== ***, In the last email, you said: "We have your case followed up by our case specialist and will contact you within to business days with an update." It's been business days and I've yet to receive an updateI've been waiting about days for this ***er to be resolved, which is, frankly, unacceptableNo other online retailer has ever taken more than a week to issue a refundMy next step will be to file a complaint with the Revdex.com about this issue [redacted] This images shows my return statusFirst, I don't understand why there is a return and a return for the one product I'm returningSecond, and again, I canceled this order on 11/and the progress bar is showing that you guys still haven't received the itemHow is that possible, that you don't have the item back after days? Canceling the order the day after it was placed
I purchased two identical Dell Inspiron 2-in-laptop computers from [redacted] *** The computers were then carefully transported to and used in the Philippines The first computer performed well and continues to do so, but the second began overheating and shutting down a few weeks after purchased The malfunctioning computer was taken to an authorized Dell repair center in the Philippines The technician diagnosed the overheating problem as a factory defect! But for some reason, the technician would only fix the computer when granted permission to do so from Dell warranty services Dell customer support service instructed transferring ownership to the user in the Philippines, and from that point an authorized Dell technician can then effect repairsBut the transfer of ownership could not even be initiated Dell’s online service declined the transfer I contacted Dell customer support service for further advisement, and was told the transfer of ownership could not be done
I purchased a Dell XPS (5960) laptop on 3/14/This is a premium laptop costed around $ I am having issues from the day I purchased this laptopInitially I had lot of screen related issuesIn July, the laptop stopped to onDell replaced the motherboardDuring this issue, I had a long conversation with [redacted] (Advanced Resolution) describing him how frustrated I am using this expensive Dell XPS Lap I was having screen flickering issues, occasional crashes and finally the laptop never turned onI had insisted [redacted] to get the laptop replaced or issue a refundI was denied of either [redacted] instead arranged for an express service repair and promised me that all the issues will be taken careI reluctantly accepted [redacted] 's resolutionI shipped the laptopThe motherboard had some issues it seems and it was replaced and I got my laptop back From the time I got the Laptop back, I am having crashing issuesRecently the crashing issues has rendere
I recently renewed the warranty on my Dell Computure in order to protect my Computure from damage of theftRecently I noticed my Computure hinge was coming off and I also recognized a bleeding screen and a administrator account left from a previous unrelated repair last OctoberI contacted Dell about repairing the Computure and sent it inAlthough I did nothing that could have damaged the Computure and kept in a protective case Dell claimed that I had da,aged the Computure and did not want to cover it under the Premium Support Plus Warranty I purchasedThe technician I spoke too originally has told me that nothing I could have done could have caused the damage and that it would fall under general wear and tear after running a series of diagnostics on the ComputureHowever Dell accused me of damaging the Computure and said they only cover accidental damage once a year under the warranty even though I had just renewed itUpon further investigation of this and carefully reading the
I received a Premium Dell Computers Account in late July or August, I needed a new computerI tutor ESLStudents/clients are overseas so online is the way we communicate and have class sessions In August, I ordered a computer from Dell using my premium accountIt malfunctionedI called repeatedly to the dell premium tech departmentSomeone from East India I guess judging from the accent and dialect always answersIt took me 8--calls to get someone to help meBy then the return policy had expiredHowever I complained and threatened a class action lawsuit (there are complaints on line at [redacted] and the three headquarter's phones are not working numbersI did find a government Dell # (whatever that means) tonight Fast forward, After I threatened a class action lawsuit, I was finally refunded for the first computer I thought I would try again because I don't have cash to spend on a co
I purchased a Dell laptop computer (Inspiron model 7579) from the Dell.com website and additionally a Dell Active Pen in order to write on the screen of the laptop Per the following URL link: [redacted] you can see that this model promotes its use with the Active Pen The Dell purchase order for the laptop was ID: [redacted] The Dell purchase order for the pen was ID: [redacted] The laptop was delivered on 8/1/but the pen - after several shipment delays - did not arrive until 8/16/ This purchase was for my nephew who just started college at [redacted] who have stringent requirements on the specs for laptops that can be used by engineering students, including the need for a digital pen On receipt of the Pen, my nephew discovered that it did NOT in fact work with the laptopHe contacted Dell support (we paid extra for 24/support too) and
I purchases a Dell Insperion laptop computer from Staples Office Supplies on March 3, The Dell Laptop came with Windows Installed (no backup or installation or software disks) No warranty paperwork (Dell labeled a document called "Warranty, Safety, and Regulatory Information"; it was in numerous languages In this document under "Warranty" it said no information on a warranty except but to go to "Dell.com/warranty" At Dell.com/warranty" there is No Warranty, no warranty details, no warranty software details on the Dell installed Windows 10, or the contract Dell has with Microsoft on Windows and my warranty rights with Dell or Microsoft on Windows Dell installed on the Laptop I called Dell Customer Service and they wanted to charge me fees to talk about their software defects I called Microsoft, they too wanted to charge me to talk about the defective software Dell installed on my computer Furthermore, I am missing the Security Cable, USB Printer adapter, O