I have been waiting months for a response after months of negotiating with the Dell rep that my case has been escalated to in order to get my laptop repairedWhen I first purchased the laptop and took it out of the box, the laptop required a motherboard replacement before I could even use itAs an IT Manager who purchases hundreds of laptops every quarter, this is a very rare occurrenceRegardless, I contacted Dell since I have years warranty and they replaced the motherboard during business hours on a weekday so I had to take the day off without payThe laptop was put back together however I could tell that it wasn't done properly because it didn't look the same as before and the trackpad and keyboard were slanted or popping out needing to be pushed back inWhen I finally opened a 2nd call to have it replaced, I was told a technician was coming and received a call from the tech, however no one showed upI took a day off again without pay to have a tech not show upWhen I call
I am getting calls on my cell phone from Dell and they have been told over years to remove my cell phone numberI just received on May 10th while I was out workI also sent via twitter a complaint to the CEO [redacted] and still receiving callsWhat does it take to stop harassing calls from dell? I do not have a balance on the account and the cell number was for a temporary number to reach me since back in my house phone stop workingI did send an email and call over times speaking with representatives that repeatedly lie saying they are removing my cell number and it still remainsI am going to close my account with Dell since they have unprofessional employees and him as the leader of the company needs to speak with his employees about harassment to customers
In April of 2015, I bought an XPS from Dell for around $2,This included a 4k display (which was the reason for the first contact with them), a solid state drive (, and the premium warrantyMy problem started December 14, 2015, when I sent my laptop back to be repairedAfter five days or so, I got an email stating that the technicians couldn't fix my laptop and were going to do a System Exchange if I consentedNow, the technician didn't talk about how the system exchange was going to be a "certified" refurbished laptop, but I will admit this was stated in other documentsI consented and was shipped a "certified" refurbished computerNow, this computer has had more problems than anything I have ever dealt with beforeHonestly, it makes me wish that I had never returned my original computerAnyways over the two months, I have contacted/or been contacted by Dell over times according to their websiteI have sent my computer to Dell's depot to be repaired twice, had a tech
I returned a computer on 2/22/to Dell for their full refund which they agreed I was due, and they did not return $of my original purchase price of $ They advertise a free return of the FULL purchase price on the sale of a computer I have contacted their customer service twice now, each ***e being promised that they would return the rest of my money, with each ***e being a lie...they have not to this day I was assigned a sr # [redacted] by Dell that documents the full episode by them
Purchased a Dell Computer on August On Oct 1computer would not workCalled tech support on Oct and after about 3-techs later and being on the phone for hours they were going to send a box to send the computer back so it could be worked on since it was still under warranty The turn around time would be about business daysI explained to them I could not wait that long and could I speak to someone in AmericaThey told me I could not speak to anyone in America and that everything was routed outside of US and that I couldn't take it to a local Dell store for warranty work or an exchangeMy huge complaint is that I would still like to talk to someone in the USI've called tech support, customer service, I have even tried to call a local Dell store and it is routed outside of the US
I am in the market for a new laptop as I will be going into college soon and I have been looking to purchase through dell because they have an advertised price match guarantee where I can price match against another brand It all started when I used the chat tool on Dell's website and I was told that the price match team would send me an email within hours and never got an email about anythingI then tried again on Tuesday, when I was told I would be called on Tuesday at pmI never received a call When I called to receive the price match, I talked to an employee who told me they could not price match the model I was asking aboutI asked him if it was part of the fine print or any other policy that they haveHe was not able to answer me and directed me to his managerThe manager gave me an excuse about holiday exemptions that were no longer valid(the week before and after Thanksgiving)When I asked to speak to a supervisor she said she would transfer me and then instead
It is now three days short of a month since I opened a support ticket with Dell (July 22, 2016)After talking with several representatives for a over hours one day and another few hours and emails on different occasions, Dell ordered a dispatch to repair my laptop at my homeThe technician came as promised and attempted to repair my laptop but was unsuccessfulI was told to send my laptop in to get repairedAfter receiving my laptop back from the repair depot, I notices that the same issue existed with an additional oneThe ticket was initially opened to repair the touch screen that was constantly activated, caused the laptop to me unusableAfter replacing the LCD twice, the advised me that it was their policy to repeat the repair for a third time before an exchange can be madeA manager (ID # [redacted] ) assured me that I will have a working laptop by the time my school starts on (Aug22nd, 2016)(a month from when the ticket was opened)He promised that a technician would be at
On June 18th, 2018, I made a purchase at Dell.comThe order number is [redacted] I got the confirmation email and then nothing happened, until two days laterDell sent me another email saying my order was cancelled due to wrong price tagAlthough I felt unhappy, I accepted the resultI used two Dell gift cards to pay for the orderI assumed that the gift cards would be refunded and sent me a new one for the same amountsI was wrongUntil yesterday, I still haven't received any new replacement GCI contacted the Dell via emailafter two days, An agent named *** *** replied and said I used credit card for this transaction and asked me to provide bank number and fax number in order to process refundI replied saying that I used THREE payment methods, and I am CONCERNED about the Dell gift cards I usedSo far, I still haven't received his responseJust now, I made a phone call, and a customer service said that I had to provide gift cards numbers to get refundI d
I purchased a Dell Inspiron in April of The laptop has failed me twice in less than months by not wanting to turn on suddenlyDell will service the laptop (after being put through and hour and half of directions to remove the battery, etc) by phone (running up my phone bill) and then having you send the laptop out for service Dell has put in mother boards in less than weeksThey will not replace the machine (stating it is too old-months is too old?), nor give me any part of my money back I use the laptop for college and workThis is the poorest warranty and customer service I have ever experiencedI will not buy a Dell again I am a Quality Engineer at a wonderful company for yearsIf we treated our customers this way I would be ashamed I do not seem to have any other choice but to hope that the 2nd mother board does not go out again or buy another laptop somewhere else
My Dell laptop that was purchased and delivered April had issues with "NOT POWERING ON" in February I complained, opened a case wit h DELLIt took them weeks for Dell to respond when their website indicates 24-hours turnaroundEventually it was determined the computer motherboard had to be replaced and was replacedAgain in April the laptop started exhibiting the same "NOT POWERING ON" issuesIt was on April 22-When I tried to send an email to open the case again, DELL representative tells me my computer is not in warranty anymore, warranty expired on April 21, one day after the warranty expired At the least DELL should have had the basic courtesy to take care of my repeat issue because the board that was replaced should have been warranted for days or more I am very unhappy with DELL serviceThey want me to pay money upfront now to get my laptop serviced on a time and materials basisPlease help My original service request information with DELL and m
On December 31st I purchased a dell laptop along with two monitorsThe original deal to get me to purchase was if I bought a certain laptop I would get a monitor free AND since my total order purchase was over $I would qualify for the special financing and receive no interest charges until monthsAfter days of not receiving the full order, I get a cancellation email indicating the laptop that was purchasedThe laptop was the only thing I did not receiveI eventually got the two monitorsDue to them cancelling the laptop, it knocked me off the offer for the free laptop, so now they are billing me for the amount of the laptopThe same laptop that was originally offered for FREE, Dell is billing me because THEY had to cancel the order I placedSo at no fault of my own, I am not having to suffer to consequencesI was able to speak with a sales representative by the name of Chase who was able to find me another laptop that was the same price, however, could not promise that
Purchased TV from Dell on Black FridayWas a Christmas gift to my kidsThen it took s few weeks to coordinate installationThen when opened the screen was damagedSpent hours one day calling and being on Gil with customer serviceAll customer service is handled in other countries with reps that speak poor EnglishI am as told that I was past the day return period, there was nothing else I could doWhen I requested to soeak with a supervisor it management they all refused to forward my calls and refused to give me info on joe to resolve this issueI'm s single mom of kids with a deadbeat dadIt will take several months to save and purchase another new TVMy kids were in tears, and so was I after dealing with terrible customer service2'Will never buy Dell again
I recently contacted the Revdex.com with an issue concerning my AW3418dwI received a REFURBISHED monitor in replacement maybe a month agoI called DELL the other day because I have dead pixel (s)They couldn't find my refurbished monitor under my account and am running into a roadblock (lack of better words)Today I turned on my PC and the front USB port (of 2) didn't work and I continuously get random flickeringI called Dell but they were closed and due to them being lost on this monitor belonging to me, I am reaching out to Dell through the Revdex.com to resolve this by replacement with a NEW (NOT REFURBISHED) monitor Service Tag [redacted] Alienware Support | SR [redacted] | [redacted] unique tracking number [redacted]
I run a small business off my laptopLast week I noticed after a Windows update that my Inspiron 15z laptop was not "seeing" my routerA reboot didn't workI called Dell Tech Concierge because I have a service contract with themI run my business off this computerThe technician, Sandya, proceeded to spend and half hours and still hadn't fixed the problemShe told me to start a "PC reset" and she would call back minutes laterShe did not call back, so I didThe computer failed to re-setMy computer was mostly working when I called and Dell's tech support crashed it(Thankfully, I had backed up most of my files to an external hard drive, or I would have lost them.) First they weren't going to do anything elseThey told me to get the computer fixed at Best Buy until I reminded them I paid for their service and they broke my computerThey offered to give me back the money for the contract, and I reminded them that their offer didn't take care of the parts and labor and the down time that they causedThen they wanted me to ship the computer to them and be without a computer for my business for 7-business daysFinally, they sent a tech to my homeThe tech replaced the motherboard and hard drive and then the screen diedThe tech put in for a replacement screen, and was supposed to return the next dayDell called me the next day and claimed it had no record of a dispatch for the screen and again demanded that I send the computer back to themI told them that they already broke my computer over the phone, why would I put it in their hands and reminded them that that is too long to be without a computer for my businessI was supposedly speaking with a supervisor on their "Escalation Team", who identified himself as BipanHe was nasty, condescending and extremely unprofessionalI asked to speak with his supervisorHe told me he didn't have one and he then aggressively attempted to persuade me he had all the necessary authority to resolve the matterI would gladly have settled for competence insteadThat would have been far more useful Then today they send a tech with the wrong part, and insinuate that they won't do anything else because the machine is no longer under the warranty -- conveniently forgetting that this isn't simply a computer that diedAll these problems occurred when they worked on it Their tech support and their customer service people are nastyThey yellThey are unprofessionalThey not only talk that way to me but to the technicians they send on site (who are third party contractors)I could hear the tech support person today yelling at the technician over the phone How does a company that behaves this way stay in business??? I was a loyal Dell customer for yearsWhy should I stay with them?
After having to work on a situation with Dell's finance/fraud department, they have lost what credibility they have had with meNever have I gotten the run around from one companyI'm under the impression that my phone number was blacklisted or somethingEvery time I was to be connected with a representative, I would quickly get disconnectedThis happened times in a rowSo I called from my wife's number and was able to get through quickly without being droppedI have been trying to get my case squared away and it has been weeks now, and I can not get a straight answer from anyone I will not be purchasing any equipment from Dell ever based on this experience
Dell has not followed through with any of their commitments regarding a business contract with a Precision MworkstationFor the first month Dell repeatedly sent broken replacement parts and make request contrary to the next business day support contact the system was under After the second broken system they shipped they did promise to replace the system with a new model, a Precision but after almost months of waiting, emailing or calling almost daily we are no closer to the a resolutionThis type of service is unacceptable Dell Service Request # [redacted]
I placed the order two days ago (Order #: [redacted] ) for a Dell monitor, and when I checked the status today it said my order was cancelledAfter chatting and calling Dell for over an hour they first told me that it was an issue with my payment method and then they told me that my order got cancelled because the product was advertised at the wrong price and that it was a "price mistake", however I had never received an email notification or any explanation that could have saved me all this wasted time trying to figure out the issueNobody was helpful and it is a bad way of doing business
I was to receive packages, the first one arrived fine, the NDP package is where everything gets delayedIt was held at Purolator (Dell have a direct line to Purolator) for two days because they can't deliver to a RR or P.O.box address ?? Dell would need to contact them to change delivery direction ( they have that direct line) and this took two day and then they couldn't find my location so I picked it up on the hiway like a drug deal lolThey couldn't deliver even with the address that Purolator requestedThen the 3rd package that was to be here on the 6th of July but on the 7th I was call to be told that they are back logged on a part and they're not sure when it will be sent?? No date given and I'm on holiday at the end of July??? I've asked to speak to a manager but had a team member call me to tell me the same without any explanationI ordered this mid June and they wait until the day after I'm expecting it that it's not comingI've asked to speak to a manager on several
I purchased a Dell Inspiron i5765-1317GRY 17.3" FHD 7th Gen from a third party vendor from Jet.com on February 16, Shortly after opening a brand new laptop, it lacked power and efficiency and instantly began to lock up-not allowing me to go online or use the keyboardBy March 21, I had had enough and called Dell Support to get a solution to the problemI was handled over to several customer service reps, all of whom I had extreme difficulty understanding (not that this is their fault for having thick accents, but it made the situation even more maddening)After getting no where with the average worker and receiving robot-like replies that they are prompted to do when handling a complaint, I demanded to speak to the highest ranking authority to get the situation resolved (this was after I was informed I would have to download Dell's recovery OR I would have to pay them $to send me software to recover their busted system on a brand new notebook)I was sent to a heighten
I have been waiting months for a response after months of negotiating with the Dell rep that my case has been escalated to in order to get my laptop repairedWhen I first purchased the laptop and took it out of the box, the laptop required a motherboard replacement before I could even use itAs an IT Manager who purchases hundreds of laptops every quarter, this is a very rare occurrenceRegardless, I contacted Dell since I have years warranty and they replaced the motherboard during business hours on a weekday so I had to take the day off without payThe laptop was put back together however I could tell that it wasn't done properly because it didn't look the same as before and the trackpad and keyboard were slanted or popping out needing to be pushed back inWhen I finally opened a 2nd call to have it replaced, I was told a technician was coming and received a call from the tech, however no one showed upI took a day off again without pay to have a tech not show upWhen I call
I am getting calls on my cell phone from Dell and they have been told over years to remove my cell phone numberI just received on May 10th while I was out workI also sent via twitter a complaint to the CEO [redacted] and still receiving callsWhat does it take to stop harassing calls from dell? I do not have a balance on the account and the cell number was for a temporary number to reach me since back in my house phone stop workingI did send an email and call over times speaking with representatives that repeatedly lie saying they are removing my cell number and it still remainsI am going to close my account with Dell since they have unprofessional employees and him as the leader of the company needs to speak with his employees about harassment to customers
In April of 2015, I bought an XPS from Dell for around $2,This included a 4k display (which was the reason for the first contact with them), a solid state drive (, and the premium warrantyMy problem started December 14, 2015, when I sent my laptop back to be repairedAfter five days or so, I got an email stating that the technicians couldn't fix my laptop and were going to do a System Exchange if I consentedNow, the technician didn't talk about how the system exchange was going to be a "certified" refurbished laptop, but I will admit this was stated in other documentsI consented and was shipped a "certified" refurbished computerNow, this computer has had more problems than anything I have ever dealt with beforeHonestly, it makes me wish that I had never returned my original computerAnyways over the two months, I have contacted/or been contacted by Dell over times according to their websiteI have sent my computer to Dell's depot to be repaired twice, had a tech
I returned a computer on 2/22/to Dell for their full refund which they agreed I was due, and they did not return $of my original purchase price of $ They advertise a free return of the FULL purchase price on the sale of a computer I have contacted their customer service twice now, each ***e being promised that they would return the rest of my money, with each ***e being a lie...they have not to this day I was assigned a sr # [redacted] by Dell that documents the full episode by them
Purchased a Dell Computer on August On Oct 1computer would not workCalled tech support on Oct and after about 3-techs later and being on the phone for hours they were going to send a box to send the computer back so it could be worked on since it was still under warranty The turn around time would be about business daysI explained to them I could not wait that long and could I speak to someone in AmericaThey told me I could not speak to anyone in America and that everything was routed outside of US and that I couldn't take it to a local Dell store for warranty work or an exchangeMy huge complaint is that I would still like to talk to someone in the USI've called tech support, customer service, I have even tried to call a local Dell store and it is routed outside of the US
I am in the market for a new laptop as I will be going into college soon and I have been looking to purchase through dell because they have an advertised price match guarantee where I can price match against another brand It all started when I used the chat tool on Dell's website and I was told that the price match team would send me an email within hours and never got an email about anythingI then tried again on Tuesday, when I was told I would be called on Tuesday at pmI never received a call When I called to receive the price match, I talked to an employee who told me they could not price match the model I was asking aboutI asked him if it was part of the fine print or any other policy that they haveHe was not able to answer me and directed me to his managerThe manager gave me an excuse about holiday exemptions that were no longer valid(the week before and after Thanksgiving)When I asked to speak to a supervisor she said she would transfer me and then instead
It is now three days short of a month since I opened a support ticket with Dell (July 22, 2016)After talking with several representatives for a over hours one day and another few hours and emails on different occasions, Dell ordered a dispatch to repair my laptop at my homeThe technician came as promised and attempted to repair my laptop but was unsuccessfulI was told to send my laptop in to get repairedAfter receiving my laptop back from the repair depot, I notices that the same issue existed with an additional oneThe ticket was initially opened to repair the touch screen that was constantly activated, caused the laptop to me unusableAfter replacing the LCD twice, the advised me that it was their policy to repeat the repair for a third time before an exchange can be madeA manager (ID # [redacted] ) assured me that I will have a working laptop by the time my school starts on (Aug22nd, 2016)(a month from when the ticket was opened)He promised that a technician would be at
On June 18th, 2018, I made a purchase at Dell.comThe order number is [redacted] I got the confirmation email and then nothing happened, until two days laterDell sent me another email saying my order was cancelled due to wrong price tagAlthough I felt unhappy, I accepted the resultI used two Dell gift cards to pay for the orderI assumed that the gift cards would be refunded and sent me a new one for the same amountsI was wrongUntil yesterday, I still haven't received any new replacement GCI contacted the Dell via emailafter two days, An agent named *** *** replied and said I used credit card for this transaction and asked me to provide bank number and fax number in order to process refundI replied saying that I used THREE payment methods, and I am CONCERNED about the Dell gift cards I usedSo far, I still haven't received his responseJust now, I made a phone call, and a customer service said that I had to provide gift cards numbers to get refundI d
I purchased a Dell Inspiron in April of The laptop has failed me twice in less than months by not wanting to turn on suddenlyDell will service the laptop (after being put through and hour and half of directions to remove the battery, etc) by phone (running up my phone bill) and then having you send the laptop out for service Dell has put in mother boards in less than weeksThey will not replace the machine (stating it is too old-months is too old?), nor give me any part of my money back I use the laptop for college and workThis is the poorest warranty and customer service I have ever experiencedI will not buy a Dell again I am a Quality Engineer at a wonderful company for yearsIf we treated our customers this way I would be ashamed I do not seem to have any other choice but to hope that the 2nd mother board does not go out again or buy another laptop somewhere else
My Dell laptop that was purchased and delivered April had issues with "NOT POWERING ON" in February I complained, opened a case wit h DELLIt took them weeks for Dell to respond when their website indicates 24-hours turnaroundEventually it was determined the computer motherboard had to be replaced and was replacedAgain in April the laptop started exhibiting the same "NOT POWERING ON" issuesIt was on April 22-When I tried to send an email to open the case again, DELL representative tells me my computer is not in warranty anymore, warranty expired on April 21, one day after the warranty expired At the least DELL should have had the basic courtesy to take care of my repeat issue because the board that was replaced should have been warranted for days or more I am very unhappy with DELL serviceThey want me to pay money upfront now to get my laptop serviced on a time and materials basisPlease help My original service request information with DELL and m
On December 31st I purchased a dell laptop along with two monitorsThe original deal to get me to purchase was if I bought a certain laptop I would get a monitor free AND since my total order purchase was over $I would qualify for the special financing and receive no interest charges until monthsAfter days of not receiving the full order, I get a cancellation email indicating the laptop that was purchasedThe laptop was the only thing I did not receiveI eventually got the two monitorsDue to them cancelling the laptop, it knocked me off the offer for the free laptop, so now they are billing me for the amount of the laptopThe same laptop that was originally offered for FREE, Dell is billing me because THEY had to cancel the order I placedSo at no fault of my own, I am not having to suffer to consequencesI was able to speak with a sales representative by the name of Chase who was able to find me another laptop that was the same price, however, could not promise that
Purchased TV from Dell on Black FridayWas a Christmas gift to my kidsThen it took s few weeks to coordinate installationThen when opened the screen was damagedSpent hours one day calling and being on Gil with customer serviceAll customer service is handled in other countries with reps that speak poor EnglishI am as told that I was past the day return period, there was nothing else I could doWhen I requested to soeak with a supervisor it management they all refused to forward my calls and refused to give me info on joe to resolve this issueI'm s single mom of kids with a deadbeat dadIt will take several months to save and purchase another new TVMy kids were in tears, and so was I after dealing with terrible customer service2'Will never buy Dell again
I recently contacted the Revdex.com with an issue concerning my AW3418dwI received a REFURBISHED monitor in replacement maybe a month agoI called DELL the other day because I have dead pixel (s)They couldn't find my refurbished monitor under my account and am running into a roadblock (lack of better words)Today I turned on my PC and the front USB port (of 2) didn't work and I continuously get random flickeringI called Dell but they were closed and due to them being lost on this monitor belonging to me, I am reaching out to Dell through the Revdex.com to resolve this by replacement with a NEW (NOT REFURBISHED) monitor Service Tag [redacted] Alienware Support | SR [redacted] | [redacted] unique tracking number [redacted]
I run a small business off my laptopLast week I noticed after a Windows update that my Inspiron 15z laptop was not "seeing" my routerA reboot didn't workI called Dell Tech Concierge because I have a service contract with themI run my business off this computerThe technician, Sandya, proceeded to spend and half hours and still hadn't fixed the problemShe told me to start a "PC reset" and she would call back minutes laterShe did not call back, so I didThe computer failed to re-setMy computer was mostly working when I called and Dell's tech support crashed it(Thankfully, I had backed up most of my files to an external hard drive, or I would have lost them.) First they weren't going to do anything elseThey told me to get the computer fixed at Best Buy until I reminded them I paid for their service and they broke my computerThey offered to give me back the money for the contract, and I reminded them that their offer didn't take care of the parts and labor and the down time that they causedThen they wanted me to ship the computer to them and be without a computer for my business for 7-business daysFinally, they sent a tech to my homeThe tech replaced the motherboard and hard drive and then the screen diedThe tech put in for a replacement screen, and was supposed to return the next dayDell called me the next day and claimed it had no record of a dispatch for the screen and again demanded that I send the computer back to themI told them that they already broke my computer over the phone, why would I put it in their hands and reminded them that that is too long to be without a computer for my businessI was supposedly speaking with a supervisor on their "Escalation Team", who identified himself as BipanHe was nasty, condescending and extremely unprofessionalI asked to speak with his supervisorHe told me he didn't have one and he then aggressively attempted to persuade me he had all the necessary authority to resolve the matterI would gladly have settled for competence insteadThat would have been far more useful Then today they send a tech with the wrong part, and insinuate that they won't do anything else because the machine is no longer under the warranty -- conveniently forgetting that this isn't simply a computer that diedAll these problems occurred when they worked on it Their tech support and their customer service people are nastyThey yellThey are unprofessionalThey not only talk that way to me but to the technicians they send on site (who are third party contractors)I could hear the tech support person today yelling at the technician over the phone How does a company that behaves this way stay in business??? I was a loyal Dell customer for yearsWhy should I stay with them?
After having to work on a situation with Dell's finance/fraud department, they have lost what credibility they have had with meNever have I gotten the run around from one companyI'm under the impression that my phone number was blacklisted or somethingEvery time I was to be connected with a representative, I would quickly get disconnectedThis happened times in a rowSo I called from my wife's number and was able to get through quickly without being droppedI have been trying to get my case squared away and it has been weeks now, and I can not get a straight answer from anyone I will not be purchasing any equipment from Dell ever based on this experience
Order [redacted] ( Dell Purchase ID [redacted] ) was cancelled but the $gift card was not refunded
Dell has not followed through with any of their commitments regarding a business contract with a Precision MworkstationFor the first month Dell repeatedly sent broken replacement parts and make request contrary to the next business day support contact the system was under After the second broken system they shipped they did promise to replace the system with a new model, a Precision but after almost months of waiting, emailing or calling almost daily we are no closer to the a resolutionThis type of service is unacceptable Dell Service Request # [redacted]
I placed the order two days ago (Order #: [redacted] ) for a Dell monitor, and when I checked the status today it said my order was cancelledAfter chatting and calling Dell for over an hour they first told me that it was an issue with my payment method and then they told me that my order got cancelled because the product was advertised at the wrong price and that it was a "price mistake", however I had never received an email notification or any explanation that could have saved me all this wasted time trying to figure out the issueNobody was helpful and it is a bad way of doing business
I was to receive packages, the first one arrived fine, the NDP package is where everything gets delayedIt was held at Purolator (Dell have a direct line to Purolator) for two days because they can't deliver to a RR or P.O.box address ?? Dell would need to contact them to change delivery direction ( they have that direct line) and this took two day and then they couldn't find my location so I picked it up on the hiway like a drug deal lolThey couldn't deliver even with the address that Purolator requestedThen the 3rd package that was to be here on the 6th of July but on the 7th I was call to be told that they are back logged on a part and they're not sure when it will be sent?? No date given and I'm on holiday at the end of July??? I've asked to speak to a manager but had a team member call me to tell me the same without any explanationI ordered this mid June and they wait until the day after I'm expecting it that it's not comingI've asked to speak to a manager on several
I purchased a Dell Inspiron i5765-1317GRY 17.3" FHD 7th Gen from a third party vendor from Jet.com on February 16, Shortly after opening a brand new laptop, it lacked power and efficiency and instantly began to lock up-not allowing me to go online or use the keyboardBy March 21, I had had enough and called Dell Support to get a solution to the problemI was handled over to several customer service reps, all of whom I had extreme difficulty understanding (not that this is their fault for having thick accents, but it made the situation even more maddening)After getting no where with the average worker and receiving robot-like replies that they are prompted to do when handling a complaint, I demanded to speak to the highest ranking authority to get the situation resolved (this was after I was informed I would have to download Dell's recovery OR I would have to pay them $to send me software to recover their busted system on a brand new notebook)I was sent to a heighten