I am getting calls on my cell phone from Dell and they have been told over years to remove my cell phone numberI just received on May 10th while I was out workI also sent via twitter a complaint to the CEO [redacted] and still receiving callsWhat does it take to stop harassing calls from dell? I do not have a balance on the account and the cell number was for a temporary number to reach me since back in my house phone stop workingI did send an email and call over times speaking with representatives that repeatedly lie saying they are removing my cell number and it still remainsI am going to close my account with Dell since they have unprofessional employees and him as the leader of the company needs to speak with his employees about harassment to customers
Purchased a Dell Computer on August On Oct 1computer would not workCalled tech support on Oct and after about 3-techs later and being on the phone for hours they were going to send a box to send the computer back so it could be worked on since it was still under warranty The turn around time would be about business daysI explained to them I could not wait that long and could I speak to someone in AmericaThey told me I could not speak to anyone in America and that everything was routed outside of US and that I couldn't take it to a local Dell store for warranty work or an exchangeMy huge complaint is that I would still like to talk to someone in the USI've called tech support, customer service, I have even tried to call a local Dell store and it is routed outside of the US
Purchased a TV from Dell on 8/27/The TV arrived at my home on 9/10/After opening the TV it was damaged (cracked on the right of the tv causing the screen quality to be poor and exposure of the inside of the TV)I attempted to call Dell the day it was installed 9/28/but they were closed due to it being a Saturday afternoonI called first thing Monday morning October 1, and filed a claimAfter being told I was out of the window for day return the representative said they would escalate my claim to see if they would accommodate the request since it was days out of policy The TV was installed at a later date then when it was delivered because I had wait for assistance from my father because it was too heavy and needed to be mounted on the wallI filed a claim with Dell (where it was purchased), *** (manufacturer) and *** the shipping companyAll told me they were unable to help me and I was stuck with my broken TV
On June 18th, 2018, I made a purchase at Dell.comThe order number is [redacted] I got the confirmation email and then nothing happened, until two days laterDell sent me another email saying my order was cancelled due to wrong price tagAlthough I felt unhappy, I accepted the resultI used two Dell gift cards to pay for the orderI assumed that the gift cards would be refunded and sent me a new one for the same amountsI was wrongUntil yesterday, I still haven't received any new replacement GCI contacted the Dell via emailafter two days, An agent named *** *** replied and said I used credit card for this transaction and asked me to provide bank number and fax number in order to process refundI replied saying that I used THREE payment methods, and I am CONCERNED about the Dell gift cards I usedSo far, I still haven't received his responseJust now, I made a phone call, and a customer service said that I had to provide gift cards numbers to get refundI d
On December 31st I purchased a dell laptop along with two monitorsThe original deal to get me to purchase was if I bought a certain laptop I would get a monitor free AND since my total order purchase was over $I would qualify for the special financing and receive no interest charges until monthsAfter days of not receiving the full order, I get a cancellation email indicating the laptop that was purchasedThe laptop was the only thing I did not receiveI eventually got the two monitorsDue to them cancelling the laptop, it knocked me off the offer for the free laptop, so now they are billing me for the amount of the laptopThe same laptop that was originally offered for FREE, Dell is billing me because THEY had to cancel the order I placedSo at no fault of my own, I am not having to suffer to consequencesI was able to speak with a sales representative by the name of Chase who was able to find me another laptop that was the same price, however, could not promise that
In April of 2015, I bought an XPS from Dell for around $2,This included a 4k display (which was the reason for the first contact with them), a solid state drive (, and the premium warrantyMy problem started December 14, 2015, when I sent my laptop back to be repairedAfter five days or so, I got an email stating that the technicians couldn't fix my laptop and were going to do a System Exchange if I consentedNow, the technician didn't talk about how the system exchange was going to be a "certified" refurbished laptop, but I will admit this was stated in other documentsI consented and was shipped a "certified" refurbished computerNow, this computer has had more problems than anything I have ever dealt with beforeHonestly, it makes me wish that I had never returned my original computerAnyways over the two months, I have contacted/or been contacted by Dell over times according to their websiteI have sent my computer to Dell's depot to be repaired twice, had a tech
I purchased a Dell Inspiron in April of The laptop has failed me twice in less than months by not wanting to turn on suddenlyDell will service the laptop (after being put through and hour and half of directions to remove the battery, etc) by phone (running up my phone bill) and then having you send the laptop out for service Dell has put in mother boards in less than weeksThey will not replace the machine (stating it is too old-months is too old?), nor give me any part of my money back I use the laptop for college and workThis is the poorest warranty and customer service I have ever experiencedI will not buy a Dell again I am a Quality Engineer at a wonderful company for yearsIf we treated our customers this way I would be ashamed I do not seem to have any other choice but to hope that the 2nd mother board does not go out again or buy another laptop somewhere else
I have been waiting months for a response after months of negotiating with the Dell rep that my case has been escalated to in order to get my laptop repairedWhen I first purchased the laptop and took it out of the box, the laptop required a motherboard replacement before I could even use itAs an IT Manager who purchases hundreds of laptops every quarter, this is a very rare occurrenceRegardless, I contacted Dell since I have years warranty and they replaced the motherboard during business hours on a weekday so I had to take the day off without payThe laptop was put back together however I could tell that it wasn't done properly because it didn't look the same as before and the trackpad and keyboard were slanted or popping out needing to be pushed back inWhen I finally opened a 2nd call to have it replaced, I was told a technician was coming and received a call from the tech, however no one showed upI took a day off again without pay to have a tech not show upWhen I call
On October 29, 2017, I called Dell Customer support in order to try and resolve an network and wifi issueMy laptop randomly, on occasion, would not connect to any network and I would simply reset the system every timeI finally bit the bullet as it was a hassle to do every time and went to tech support for helpBecause my laptop was no longer on warranty, I paid $for about an hour of tech support's helpThey had told me they permanently resolved the issue, and so I paid happilyHowever, the same issue occurred again on Nov6, and yet again on Nov12, I attempted to complain and promptly realized that Dell doesn't have a complaints department or phone number; I was talking to sales, and they redirected me to customer tech support, also obviously not the correct placeThey also never sent me an invoice to the email I provided during the phone call, and I had to call again to even get an invoiceI am incredibly frustrated and would like to be at least refunded
I am in the market for a new laptop as I will be going into college soon and I have been looking to purchase through dell because they have an advertised price match guarantee where I can price match against another brand It all started when I used the chat tool on Dell's website and I was told that the price match team would send me an email within hours and never got an email about anythingI then tried again on Tuesday, when I was told I would be called on Tuesday at pmI never received a call When I called to receive the price match, I talked to an employee who told me they could not price match the model I was asking aboutI asked him if it was part of the fine print or any other policy that they haveHe was not able to answer me and directed me to his managerThe manager gave me an excuse about holiday exemptions that were no longer valid(the week before and after Thanksgiving)When I asked to speak to a supervisor she said she would transfer me and then instead
Purchased TV from Dell on Black FridayWas a Christmas gift to my kidsThen it took s few weeks to coordinate installationThen when opened the screen was damagedSpent hours one day calling and being on Gil with customer serviceAll customer service is handled in other countries with reps that speak poor EnglishI am as told that I was past the day return period, there was nothing else I could doWhen I requested to soeak with a supervisor it management they all refused to forward my calls and refused to give me info on joe to resolve this issueI'm s single mom of kids with a deadbeat dadIt will take several months to save and purchase another new TVMy kids were in tears, and so was I after dealing with terrible customer service2'Will never buy Dell again
My Dell laptop that was purchased and delivered April had issues with "NOT POWERING ON" in February I complained, opened a case wit h DELLIt took them weeks for Dell to respond when their website indicates 24-hours turnaroundEventually it was determined the computer motherboard had to be replaced and was replacedAgain in April the laptop started exhibiting the same "NOT POWERING ON" issuesIt was on April 22-When I tried to send an email to open the case again, DELL representative tells me my computer is not in warranty anymore, warranty expired on April 21, one day after the warranty expired At the least DELL should have had the basic courtesy to take care of my repeat issue because the board that was replaced should have been warranted for days or more I am very unhappy with DELL serviceThey want me to pay money upfront now to get my laptop serviced on a time and materials basisPlease help My original service request information with DELL and m
Hello, I won a Walking Dead-themed Inspiron Gaming laptop at San Diego Comic-Con by sharing a promotional image on TwitterDell tweeted me I won on August 8th, and they would send it to me within 4-weeks I was excited and appreciative and followed up accordingly I still have no Dell, and the company they outsourced the prize responsibility to (FutureUS) went from making excuses to unresponsiveI have tweeted, DMed, and e-mailed both FutureUS and Dell, and received no responses Tax season is rolling around and a Wwas filed for a prize Dell I never receivedI will be paying taxes on a Dell I don't have, and a Dell that's value has heavily depreciated I was extremely excited to win this computer, as I have been wanting to buy a gaming computerThe shine of the prize is long gone as I lost out on Black Friday deals and other opportunities for new computers, along with half a year of gaming time with friends
I made a purchase from Dell's website for some solid-state drives I want to use in a Dell server I own The deal was very good, but not something I haven't seen before, and I received a transaction completion email that they received my order Later, I received a confirmation email that included the agreed-upon price and that my order was confirmed, with a sales rep name associated with it from the Dell Inc Today, now three days later, I got an email from Dell that they'd cancelled my order because of a "price mistake", and that they would refund me within several business days I would like to receive the product I ordered for the quoted, reasonable price, that was up on their website for several days, and that for which I was charged, and received not only a transaction-received email for but also later, a confirmation of the set price and that my order had been processed for shipping, and a sales rep assigned to me if I had questions It wasn't until days later after my order
In October I sent my laptop to del while it was under warranty for a repair The product repair request form required that you send in an adapter / charger with the laptopThe form (which is still on the dell website exactly the same as it was in October) does not specific that it has to be a dell charger nor does the form warn the customer that the adapter willl be thrown out if it’s not a dell modelForm located at [redacted] I received my laptop back from Repair on October 20th and the package did not contain the Targus watt charger (brand new) that I sent with itI emailed dell 2x and had no responseToday I spent hours on the phone with many different customer service reps and they told me the charger would have been thrown out Each one gave me a different story but it seems that the real story is they throw out 3rd part peripherals (
This complaint is in regards to the Dell Computer Company, Incwhose main office is [redacted] ***I purchased a new Dell desktop XPS online on July 26, It came with a one year warranty that included online help & in home repairsFrom the first day I got it every now and then it would boot up to a black screen and stop, not loading into WindowsThis was a minor annoyance and by pressing to power button it would turn off, then pressing it again, the Windows operating system would loadI called Dell and a technician (tech #1) very difficult to understand said to run the hardware diagnostics that came with the computerThis showed no problemsHe could not fix the problem and since it was a minor annoyance I let it go until it got worse in March, During March, I contacted Dell support by email knowing from past experience of problems understanding the techs there in a foreign country and was given a number of steps by email to complete
I purchased a Dell XPS computer online on 3/as part of a "pi day" promotion The computer was over $off regular priceA shipment date of 3/was noted on the online order status page shortly after purchase and a FedEx tracking number assigned After the tracking failed to update, I contacted Dell and found out, after multiple online chat sessions (available on request) that the shipment was "lost in transit" I was then told there was a "delay in production" but a replacement was initiated Today I learned that a replacement was never initiated My credit card was refunded, without my authorization, on 3/30/ This is an automated email sent from Dell ChatThe following information is a log of your sessionPlease save the log for your records Your session ID for this incident is Time Details 04/14/10:27:29AM Session Started with Agent ( [redacted] _ [redacted] ) 04/14/10:27:29AM [redacted] : "My order was placed 3/14/for an
I recently purchased a television from Dell.com using my online account that I created years ago Upon receiving my invoice from Dell I noticed that the name on the Billing information was wrong and wanted to get this issue rectified as there was an active rebate attached to the television and the fact that I needed an invoice with my name on it I made the concession that if dell cannot provide the invoice then at least credit me the $I would be losing from the rebate I could no longer claim After making numerous attempts to get this rectified the next day, I finally told the dell customer service person to cancel my order to which he agreedAbout hours after our conversation I was surprised to have recevied a shipping notification that the TV was getting ready to be shipped After going up through higher channels I was shocked that Dell could not provide me an invoice with my name on it and basically told me to return the TV once it arrives and there will likely be a
After having to work on a situation with Dell's finance/fraud department, they have lost what credibility they have had with meNever have I gotten the run around from one companyI'm under the impression that my phone number was blacklisted or somethingEvery time I was to be connected with a representative, I would quickly get disconnectedThis happened times in a rowSo I called from my wife's number and was able to get through quickly without being droppedI have been trying to get my case squared away and it has been weeks now, and I can not get a straight answer from anyone I will not be purchasing any equipment from Dell ever based on this experience
recently I have been receiving a lot of phone calls from dell representatives I usually hang up but on the night of august 10th,between the hours of 8-I received a call saying they were from dell and they wanted me to go to my computer and turn it on so they could help me with my computer I told them to stop calling me and that when I need them I will call them and then I hung up I then redialed the number they answered Dell inc the number was [redacted] san Antonio, I proceeded to tell the man to take me off the calling list he told me it would cost me $I told him I was going to call the Revdex.com he then told me to F--- off before I hung up I then went on line to find the Dell number on the internet and called Dell to tell them what happened and told them the phone number and they told me that it was one of there numbers but there was no one to help me at the time and to call back on Monday august13th There is something really wrong with this and I want these hara
I am getting calls on my cell phone from Dell and they have been told over years to remove my cell phone numberI just received on May 10th while I was out workI also sent via twitter a complaint to the CEO [redacted] and still receiving callsWhat does it take to stop harassing calls from dell? I do not have a balance on the account and the cell number was for a temporary number to reach me since back in my house phone stop workingI did send an email and call over times speaking with representatives that repeatedly lie saying they are removing my cell number and it still remainsI am going to close my account with Dell since they have unprofessional employees and him as the leader of the company needs to speak with his employees about harassment to customers
Purchased a Dell Computer on August On Oct 1computer would not workCalled tech support on Oct and after about 3-techs later and being on the phone for hours they were going to send a box to send the computer back so it could be worked on since it was still under warranty The turn around time would be about business daysI explained to them I could not wait that long and could I speak to someone in AmericaThey told me I could not speak to anyone in America and that everything was routed outside of US and that I couldn't take it to a local Dell store for warranty work or an exchangeMy huge complaint is that I would still like to talk to someone in the USI've called tech support, customer service, I have even tried to call a local Dell store and it is routed outside of the US
Purchased a TV from Dell on 8/27/The TV arrived at my home on 9/10/After opening the TV it was damaged (cracked on the right of the tv causing the screen quality to be poor and exposure of the inside of the TV)I attempted to call Dell the day it was installed 9/28/but they were closed due to it being a Saturday afternoonI called first thing Monday morning October 1, and filed a claimAfter being told I was out of the window for day return the representative said they would escalate my claim to see if they would accommodate the request since it was days out of policy The TV was installed at a later date then when it was delivered because I had wait for assistance from my father because it was too heavy and needed to be mounted on the wallI filed a claim with Dell (where it was purchased), *** (manufacturer) and *** the shipping companyAll told me they were unable to help me and I was stuck with my broken TV
On June 18th, 2018, I made a purchase at Dell.comThe order number is [redacted] I got the confirmation email and then nothing happened, until two days laterDell sent me another email saying my order was cancelled due to wrong price tagAlthough I felt unhappy, I accepted the resultI used two Dell gift cards to pay for the orderI assumed that the gift cards would be refunded and sent me a new one for the same amountsI was wrongUntil yesterday, I still haven't received any new replacement GCI contacted the Dell via emailafter two days, An agent named *** *** replied and said I used credit card for this transaction and asked me to provide bank number and fax number in order to process refundI replied saying that I used THREE payment methods, and I am CONCERNED about the Dell gift cards I usedSo far, I still haven't received his responseJust now, I made a phone call, and a customer service said that I had to provide gift cards numbers to get refundI d
On December 31st I purchased a dell laptop along with two monitorsThe original deal to get me to purchase was if I bought a certain laptop I would get a monitor free AND since my total order purchase was over $I would qualify for the special financing and receive no interest charges until monthsAfter days of not receiving the full order, I get a cancellation email indicating the laptop that was purchasedThe laptop was the only thing I did not receiveI eventually got the two monitorsDue to them cancelling the laptop, it knocked me off the offer for the free laptop, so now they are billing me for the amount of the laptopThe same laptop that was originally offered for FREE, Dell is billing me because THEY had to cancel the order I placedSo at no fault of my own, I am not having to suffer to consequencesI was able to speak with a sales representative by the name of Chase who was able to find me another laptop that was the same price, however, could not promise that
In April of 2015, I bought an XPS from Dell for around $2,This included a 4k display (which was the reason for the first contact with them), a solid state drive (, and the premium warrantyMy problem started December 14, 2015, when I sent my laptop back to be repairedAfter five days or so, I got an email stating that the technicians couldn't fix my laptop and were going to do a System Exchange if I consentedNow, the technician didn't talk about how the system exchange was going to be a "certified" refurbished laptop, but I will admit this was stated in other documentsI consented and was shipped a "certified" refurbished computerNow, this computer has had more problems than anything I have ever dealt with beforeHonestly, it makes me wish that I had never returned my original computerAnyways over the two months, I have contacted/or been contacted by Dell over times according to their websiteI have sent my computer to Dell's depot to be repaired twice, had a tech
I purchased a Dell Inspiron in April of The laptop has failed me twice in less than months by not wanting to turn on suddenlyDell will service the laptop (after being put through and hour and half of directions to remove the battery, etc) by phone (running up my phone bill) and then having you send the laptop out for service Dell has put in mother boards in less than weeksThey will not replace the machine (stating it is too old-months is too old?), nor give me any part of my money back I use the laptop for college and workThis is the poorest warranty and customer service I have ever experiencedI will not buy a Dell again I am a Quality Engineer at a wonderful company for yearsIf we treated our customers this way I would be ashamed I do not seem to have any other choice but to hope that the 2nd mother board does not go out again or buy another laptop somewhere else
I have been waiting months for a response after months of negotiating with the Dell rep that my case has been escalated to in order to get my laptop repairedWhen I first purchased the laptop and took it out of the box, the laptop required a motherboard replacement before I could even use itAs an IT Manager who purchases hundreds of laptops every quarter, this is a very rare occurrenceRegardless, I contacted Dell since I have years warranty and they replaced the motherboard during business hours on a weekday so I had to take the day off without payThe laptop was put back together however I could tell that it wasn't done properly because it didn't look the same as before and the trackpad and keyboard were slanted or popping out needing to be pushed back inWhen I finally opened a 2nd call to have it replaced, I was told a technician was coming and received a call from the tech, however no one showed upI took a day off again without pay to have a tech not show upWhen I call
On October 29, 2017, I called Dell Customer support in order to try and resolve an network and wifi issueMy laptop randomly, on occasion, would not connect to any network and I would simply reset the system every timeI finally bit the bullet as it was a hassle to do every time and went to tech support for helpBecause my laptop was no longer on warranty, I paid $for about an hour of tech support's helpThey had told me they permanently resolved the issue, and so I paid happilyHowever, the same issue occurred again on Nov6, and yet again on Nov12, I attempted to complain and promptly realized that Dell doesn't have a complaints department or phone number; I was talking to sales, and they redirected me to customer tech support, also obviously not the correct placeThey also never sent me an invoice to the email I provided during the phone call, and I had to call again to even get an invoiceI am incredibly frustrated and would like to be at least refunded
I am in the market for a new laptop as I will be going into college soon and I have been looking to purchase through dell because they have an advertised price match guarantee where I can price match against another brand It all started when I used the chat tool on Dell's website and I was told that the price match team would send me an email within hours and never got an email about anythingI then tried again on Tuesday, when I was told I would be called on Tuesday at pmI never received a call When I called to receive the price match, I talked to an employee who told me they could not price match the model I was asking aboutI asked him if it was part of the fine print or any other policy that they haveHe was not able to answer me and directed me to his managerThe manager gave me an excuse about holiday exemptions that were no longer valid(the week before and after Thanksgiving)When I asked to speak to a supervisor she said she would transfer me and then instead
Purchased TV from Dell on Black FridayWas a Christmas gift to my kidsThen it took s few weeks to coordinate installationThen when opened the screen was damagedSpent hours one day calling and being on Gil with customer serviceAll customer service is handled in other countries with reps that speak poor EnglishI am as told that I was past the day return period, there was nothing else I could doWhen I requested to soeak with a supervisor it management they all refused to forward my calls and refused to give me info on joe to resolve this issueI'm s single mom of kids with a deadbeat dadIt will take several months to save and purchase another new TVMy kids were in tears, and so was I after dealing with terrible customer service2'Will never buy Dell again
My Dell laptop that was purchased and delivered April had issues with "NOT POWERING ON" in February I complained, opened a case wit h DELLIt took them weeks for Dell to respond when their website indicates 24-hours turnaroundEventually it was determined the computer motherboard had to be replaced and was replacedAgain in April the laptop started exhibiting the same "NOT POWERING ON" issuesIt was on April 22-When I tried to send an email to open the case again, DELL representative tells me my computer is not in warranty anymore, warranty expired on April 21, one day after the warranty expired At the least DELL should have had the basic courtesy to take care of my repeat issue because the board that was replaced should have been warranted for days or more I am very unhappy with DELL serviceThey want me to pay money upfront now to get my laptop serviced on a time and materials basisPlease help My original service request information with DELL and m
Hello, I won a Walking Dead-themed Inspiron Gaming laptop at San Diego Comic-Con by sharing a promotional image on TwitterDell tweeted me I won on August 8th, and they would send it to me within 4-weeks I was excited and appreciative and followed up accordingly I still have no Dell, and the company they outsourced the prize responsibility to (FutureUS) went from making excuses to unresponsiveI have tweeted, DMed, and e-mailed both FutureUS and Dell, and received no responses Tax season is rolling around and a Wwas filed for a prize Dell I never receivedI will be paying taxes on a Dell I don't have, and a Dell that's value has heavily depreciated I was extremely excited to win this computer, as I have been wanting to buy a gaming computerThe shine of the prize is long gone as I lost out on Black Friday deals and other opportunities for new computers, along with half a year of gaming time with friends
I made a purchase from Dell's website for some solid-state drives I want to use in a Dell server I own The deal was very good, but not something I haven't seen before, and I received a transaction completion email that they received my order Later, I received a confirmation email that included the agreed-upon price and that my order was confirmed, with a sales rep name associated with it from the Dell Inc Today, now three days later, I got an email from Dell that they'd cancelled my order because of a "price mistake", and that they would refund me within several business days I would like to receive the product I ordered for the quoted, reasonable price, that was up on their website for several days, and that for which I was charged, and received not only a transaction-received email for but also later, a confirmation of the set price and that my order had been processed for shipping, and a sales rep assigned to me if I had questions It wasn't until days later after my order
In October I sent my laptop to del while it was under warranty for a repair The product repair request form required that you send in an adapter / charger with the laptopThe form (which is still on the dell website exactly the same as it was in October) does not specific that it has to be a dell charger nor does the form warn the customer that the adapter willl be thrown out if it’s not a dell modelForm located at [redacted] I received my laptop back from Repair on October 20th and the package did not contain the Targus watt charger (brand new) that I sent with itI emailed dell 2x and had no responseToday I spent hours on the phone with many different customer service reps and they told me the charger would have been thrown out Each one gave me a different story but it seems that the real story is they throw out 3rd part peripherals (
This complaint is in regards to the Dell Computer Company, Incwhose main office is [redacted] ***I purchased a new Dell desktop XPS online on July 26, It came with a one year warranty that included online help & in home repairsFrom the first day I got it every now and then it would boot up to a black screen and stop, not loading into WindowsThis was a minor annoyance and by pressing to power button it would turn off, then pressing it again, the Windows operating system would loadI called Dell and a technician (tech #1) very difficult to understand said to run the hardware diagnostics that came with the computerThis showed no problemsHe could not fix the problem and since it was a minor annoyance I let it go until it got worse in March, During March, I contacted Dell support by email knowing from past experience of problems understanding the techs there in a foreign country and was given a number of steps by email to complete
I purchased a Dell XPS computer online on 3/as part of a "pi day" promotion The computer was over $off regular priceA shipment date of 3/was noted on the online order status page shortly after purchase and a FedEx tracking number assigned After the tracking failed to update, I contacted Dell and found out, after multiple online chat sessions (available on request) that the shipment was "lost in transit" I was then told there was a "delay in production" but a replacement was initiated Today I learned that a replacement was never initiated My credit card was refunded, without my authorization, on 3/30/ This is an automated email sent from Dell ChatThe following information is a log of your sessionPlease save the log for your records Your session ID for this incident is Time Details 04/14/10:27:29AM Session Started with Agent ( [redacted] _ [redacted] ) 04/14/10:27:29AM [redacted] : "My order was placed 3/14/for an
I recently purchased a television from Dell.com using my online account that I created years ago Upon receiving my invoice from Dell I noticed that the name on the Billing information was wrong and wanted to get this issue rectified as there was an active rebate attached to the television and the fact that I needed an invoice with my name on it I made the concession that if dell cannot provide the invoice then at least credit me the $I would be losing from the rebate I could no longer claim After making numerous attempts to get this rectified the next day, I finally told the dell customer service person to cancel my order to which he agreedAbout hours after our conversation I was surprised to have recevied a shipping notification that the TV was getting ready to be shipped After going up through higher channels I was shocked that Dell could not provide me an invoice with my name on it and basically told me to return the TV once it arrives and there will likely be a
After having to work on a situation with Dell's finance/fraud department, they have lost what credibility they have had with meNever have I gotten the run around from one companyI'm under the impression that my phone number was blacklisted or somethingEvery time I was to be connected with a representative, I would quickly get disconnectedThis happened times in a rowSo I called from my wife's number and was able to get through quickly without being droppedI have been trying to get my case squared away and it has been weeks now, and I can not get a straight answer from anyone I will not be purchasing any equipment from Dell ever based on this experience
recently I have been receiving a lot of phone calls from dell representatives I usually hang up but on the night of august 10th,between the hours of 8-I received a call saying they were from dell and they wanted me to go to my computer and turn it on so they could help me with my computer I told them to stop calling me and that when I need them I will call them and then I hung up I then redialed the number they answered Dell inc the number was [redacted] san Antonio, I proceeded to tell the man to take me off the calling list he told me it would cost me $I told him I was going to call the Revdex.com he then told me to F--- off before I hung up I then went on line to find the Dell number on the internet and called Dell to tell them what happened and told them the phone number and they told me that it was one of there numbers but there was no one to help me at the time and to call back on Monday august13th There is something really wrong with this and I want these hara