I purchased a DELL XPS Computer (Service Tag# [redacted] ), on 3-10-The purchase was made with my USAA Visa Credit Card in the amount of $1, Within in a few weeks of the purchase I called DELL TECH SUPPORT @ ###-###-#### and reported multiple technical problemsFor one example the FKey when tapped during a restart would never work to bring up the diagnostic panelDell was unsuccessful in fixing the issue over the phoneDell was obligated by their contract to send a technician out to my house within a few days to fix the computerIt took them months to send a technician to my houseEventually a second technician was sent out and he replaced the mother board with a refurbished motherboardThe computer is still having multiple problemsI have a lemon computerI have made multiple phone calls and request that I want a full refund or an exchange for another factory new computer, but DELL has refused my requestDell would not even provide me the correct address so
I purchased a new dell inspirion laptopIt will not connect to the internet, my mother devises doI spent over hours on the phone with tech support from indiaNot one representative knew what they were doing and each had me doing something differentOne representative tried to get me to pay $for a "software warranty" ON A NEW COMPUTER!!!???I asked REPEATEDLY to speak with someine in the U.Sand was told that isn't possibleNot one executive from Dell responded to any emails
Hi, Dell SR number [redacted] Dell Customer : [redacted] My Brand new laptop did not work and Tech support unable to fix itAfter spending almost hours with tech support, they decided to ship me exchange computer in two days Now it almost over days and problem did not receive itSince last Tuesday from 2nd Feb, I am calling every day and spending hours on phone with their different departmentsThey are not able to cancel my order or unable to ship my Exchange order Thanks [redacted] ***
Hi, I'm having some issues with charging my computer My computer occasionally tells me that it does not recognize the wattage or type of the AC adapter and that it will not be able to charge the battery This error message always goes away However, this time the message did not go away, and my computer will not charge If it is plugged it, it works, and it just says "Plugged in, not charging" I called customer support, and spoke to someone for over an hour He tried a bunch of different trouble shooting techniques Unfortunately, we were unable to resolve the issues He then told me that I could send my computer in for repairs since it is still under warranty I purchased my computer months ago Unfortunately, I am in the process of moving across the country to begin my [redacted] program I will be driving from [redacted] to [redacted] , and I leave on Friday I do not have a place to live yet in [redacted] I plan to stay in a hotel or AirBnB, but I do not know where I will
I purchased a Dell Inspirion from a retailer and it did not work from day I gave Dell customer support a call that night and spent almost hours troubleshooting the issueThey agreed to send me a replacement asapThey created a system and sent it to the retailer after months which was misplaced by the retailer as it did not have my name on it Dell now says that its been trying to find my system or will have a new system sent but its already been months and have not received the system yetI have spent days talking on the phone with their lower level employees who can only give me standard responsesI have all emails from the last months that shows all the promises made and how they were never delivered
I purchased a Dell Color Smart Multifunction Printer - S2825cdn (order# [redacted] ) on 08/25/Dell shipped the printer and the FedEx delivery service delivered the printer in a damaged shipping box and upside down therefore breaking the lid of the printerI contacted Dell on 08/29/to request a replacement (Service Request nois [redacted] ) and also explained how FedEx damaged the original shipping container and that the printer would need to be repackagedI also explained that I had no shipping supplies to re-package the 40lbprinter to [redacted] *a Case Specialist with Dell Customer CareHe told me not to worry about the packaging and that he would tell FedEx to pithe printer regardless of the packaging I now have two separate refusals from UPS and FedEx who both refuse to pithe printer because of the damaged packaging which was caused by the original FedEx delivery peopleI’ve tried several times to resolve the issue with Dells Customer Care team and they h
I purchased a new Dell laptop during 06/and it was covered under their one year warrantyUpon arrival of the laptop I found that the hinges caused the casing to deflect significantlyI continued to use the laptop knowing that if any noticeable damage occurred, it should be covered under their warrantyAfter five months the casing started to unclip drastically at the seams every time the laptop lid was opened or closedThis resulted in forces being distributed throughout the laptop and a small crack to appear within the casingOn 12/23/I contacted Dell and was directed to their phone line I was told that this particular damage was not covered under their warrantyI spent twenty minutes arguing with the foreign service representative that the damage was caused by a design issueThe reason I am filing this complaint is Dell is failing to acknowledge these problems and pinning the fault on the consumer, despite the fact that many experience this trouble
How does a company get away with treating customers with disrespect, poor business ethics and callus customer service? Just ask Dell Computer I purchased a new “premium” Dell XPS that was strewn with problems that make the system inoperable from day omeWhat’s amazing, is that these problems were not some unknown issues or even hard to fix complex problems involving new technologyNo, the problem that I and countless of thousands of other people are having, is with the basic and fundamental “Sleep” mode and the “Shut Down” function, not workingThis is the most basic operational functionality of any laptop computer that was working and figured out when computers were first invented, however Dell has yet to figure out this enigmaWhat makes matters worse is that this problem is many years old and widely known about, documented on Dell and many tech forums all over the internet and known by anyone who has the displeasure of owning a Dell Laptop Dell leaves the onus,
Dell sucks, Dell does not have record of me making in call in the past to years as I know I have made a call to obtain a software and I have no record and they do not have any record tried at least different people that do not understand english well so I have to repeat my self times but someone had resolved me issue and sent me a requested software that NO ONE SEEMS TO HAVE RECORD OF but sent me the worg software and when I make the attempt to resolve NO ONE IN ANY DEPTARTMENT IS ABLE TO FIX THEIR MISTAKE but advise me to make a purchase greedy bsso now I have software that is useless to me cause no one knows how to do their jobs or care about there customers so now I have decided to sell all my Dell products unless someone can fix and resolve my issue and I am moving to [redacted] !!!
I place an order online on 1/24/for a H625cdw multi function printer for $plus TN tax, for a total of $ I was told it was estimated to ship 1/26/ On 1/28/I was sent an email stating the order was going to be delayed until 2/2/ No reason given On 2/2/I contacted Dell via a Chat session I was told the order was delayed again and was estimated to ship on 2/10/ On 2/10/at 7:01pm CST I received an email stating the order has been canceled I tried to call the Customer Care center, but they closed at 7:00pm CST I was able to call Dell on 2/11/and ended up speaking to different representatives for over hour and was told my order was canceled for different reasons It seems to me that no one knew why it canceled I spoke twice to the Order Resolution department and was told I needed to place a new order for the exact same item for a much higher price They wanted me to create a new order for the same product at $
I bought computer laptop Inspiron in Dell Outlet online by Sept 14th 2016, this laptop was a certified refurbished, I received the laptop and stared use it, however, days after, the laptop stop work, and never started again, I called in times to dell support center and they said me that the best way to solve it is return the laptop and refund they will refund the money, I received a label to send by UPS and sent the laptop by Sept 26th 2016, the received the laptop by Sept 28th 2016, but I havent been receive the money back, I was called on daily basis asking by my refund and they never provide a response, all time is saying that they will send a internal email to Finance team or Returns team to ask for a response, and also they said that I could take business days more Order Number [redacted] Purchase Id: [redacted] Laptop Model: Inspiron Return ticket: [redacted]
On 11/30/I purchased a Samsung Inch LED SMART TV UN40J5200AF HDTV (Quote # [redacted] Item # [redacted] in the amount of $ I also purchased a one year warranty My T.Vcracked and I attempted to have it replaced because it's still under warranty but since I cannot find the original receipt Dell representatives will not recognize that I bought the T.Vfrom them Even though I supplied them with the numbers shown above Hopefully, this issued can be resolved and I can be allowed to replace my TV Also, I was supposed to received a $E-gift card as a result of the items purchased under this quote # but I cannot get Dell representatives to acknowledge this either Please advise
We purchased a Dell Tserver on November and received it around December Since then we have called tech support times and have spent over hours on the phone with them remotely trying to repair errorsIt has never worked properly and they cannot seem to repair itI have asked to return it but they refused because we have had it for more than daysI have asked for a replacement and they have refused saying they should be able to get this to workI have tried to work with them but there is something wrong with this unit and would prefer a refundThere have been problems from the first day we plugged it in and even when errors are corrected they return within a day or two
Dear sir or madam, I have an issue with Dell Dell INSPIRON computer, which I bought on Nov 23, 2017, Service Tag: [redacted] , tracking number! Hopefully, you can help me to resolve it I borrowed a DVD movie from Novi library at Novi, Michigan on Aug 25, 18, I put the DVD into my Dell PC disco drive to watch the movieThe DVD did not play but stuck insideI could take it outI contacted my library and asked if I can buy a brand new DVD and returned to themThe librarian told me that they have special code in the library DVD, and I could not buy a new one from local storeThe alternative way is to pay $fine for this movie On Aug 27, 18, I called Dell tech support, The gentleman offered me to ship the PC back to DellHe said that the technician in the center will help to take the DVD out, and if he can’t take DVD movie out for whatever reason, Dell will ship a new PC to usI contacted the head of Novi library and ask if they would not charge me a late fee until Dell to
I purchased my delllaptop Latitude service tag [redacted] , I called Dell to let them know that my computer had a melt down, they send me a box to send the computer to be repaired , I send the my computer too Dell robe repaired They said parts on back order! I I received the computer on 3/22/ I went to turn the computer on and I needed a recovery code, so I contacted Dell and the guy said at dell that I need to end the computer back to be repaired!! I asked them just send me a New computer and the guy talk he will talk to the supervisor [redacted] the supervisor said he will not send me a new computer, he wanted me to send this computer back to them to be furthered repaired! The used to be good about customer service but NoT any more!!!
A Dell branded memory stick was identified as being defective Per Dell warranty documents, memory carries a lifetime warranty Nobody at Dell - phone tech support, some other phone support, phone sales, warranty chat - wants to honor their warranty and try to claim that because the system it was installed in is out of warranty, the memory is, tooHowever, that particular memory is clearly and per their own configuration documents NOT part of the original systemTherefore, that system has no bearing on the warranty status of this defective memory
On April 25th I contacted Dell to see if they could repair my computer screen since it is cracked I was told the part was available and that I would have to pay $and that I would get it back in -weeks I received a few phone calls contacting me about receiving the product Within week, I was called and told the part was unavailable and that the part would not be available until May 20th I was told the part was destroyed in a floodand the customer service rep told me that he didn't know why because he was miles away On May 19th, I spent over hours on the phone with customer service talking to over different customer service agents from different departments Each person I spoke to, I had to repeat myself Each person told me something different: I was told my part would be in from a few months, to months to moths with every person I spoke with I was then told by a man named [redacted] that my part would be expedited for May 31st and my computer
I had I an order [redacted] on 5/for a routerLater, I found another store B&H has the same item selling for $less ($79.99, [redacted] )According to Dell's price guarantee policy ( [redacted] )I could get the price protectionHowever, I talked to Dell customer service many timesMost times I was redirected to nowhereIn one conversion, one of the agent ( [redacted] *) is very rude and unprofessionalHe denied this policy for my purchase but refuse show me the proof when I asked I am really disappointed about Dell's customer service
I called DellThey do nothing but give me the runaroundI ordered and paid for a computer part May 23, I have tried many times to contact Dell and everyone I speak with knows nothing and is rudeThe part I received is not complete and Dell has no record of my purchase but my credit card was chargedNobody will help me without an order number which I do not have cause the person who sent my part did not put any paperwork in the boxWhat is Dell so dumb that they cannot locate the item I paid for by name? I bought two Alienware 17,RlaptopsI bought an Inspiron series all within the last years and I get no help from Dell? It's a disgrace to call yourself an honest company
I purchased my Dell Inspiron i5577-7342BLK-PUS on September 20th, 2017, and recently my hinge on the left has broken and I have contacted customer support and they said they cannot repair this under warranty, but they will repair it for $My warranty runs until August 21st of and there have been numerous complaints of this hinge failing [redacted] [redacted]
I purchased a DELL XPS Computer (Service Tag# [redacted] ), on 3-10-The purchase was made with my USAA Visa Credit Card in the amount of $1, Within in a few weeks of the purchase I called DELL TECH SUPPORT @ ###-###-#### and reported multiple technical problemsFor one example the FKey when tapped during a restart would never work to bring up the diagnostic panelDell was unsuccessful in fixing the issue over the phoneDell was obligated by their contract to send a technician out to my house within a few days to fix the computerIt took them months to send a technician to my houseEventually a second technician was sent out and he replaced the mother board with a refurbished motherboardThe computer is still having multiple problemsI have a lemon computerI have made multiple phone calls and request that I want a full refund or an exchange for another factory new computer, but DELL has refused my requestDell would not even provide me the correct address so
I purchased a new dell inspirion laptopIt will not connect to the internet, my mother devises doI spent over hours on the phone with tech support from indiaNot one representative knew what they were doing and each had me doing something differentOne representative tried to get me to pay $for a "software warranty" ON A NEW COMPUTER!!!???I asked REPEATEDLY to speak with someine in the U.Sand was told that isn't possibleNot one executive from Dell responded to any emails
Hi, Dell SR number [redacted] Dell Customer : [redacted] My Brand new laptop did not work and Tech support unable to fix itAfter spending almost hours with tech support, they decided to ship me exchange computer in two days Now it almost over days and problem did not receive itSince last Tuesday from 2nd Feb, I am calling every day and spending hours on phone with their different departmentsThey are not able to cancel my order or unable to ship my Exchange order Thanks [redacted] ***
Hi, I'm having some issues with charging my computer My computer occasionally tells me that it does not recognize the wattage or type of the AC adapter and that it will not be able to charge the battery This error message always goes away However, this time the message did not go away, and my computer will not charge If it is plugged it, it works, and it just says "Plugged in, not charging" I called customer support, and spoke to someone for over an hour He tried a bunch of different trouble shooting techniques Unfortunately, we were unable to resolve the issues He then told me that I could send my computer in for repairs since it is still under warranty I purchased my computer months ago Unfortunately, I am in the process of moving across the country to begin my [redacted] program I will be driving from [redacted] to [redacted] , and I leave on Friday I do not have a place to live yet in [redacted] I plan to stay in a hotel or AirBnB, but I do not know where I will
I purchased a Dell Inspirion from a retailer and it did not work from day I gave Dell customer support a call that night and spent almost hours troubleshooting the issueThey agreed to send me a replacement asapThey created a system and sent it to the retailer after months which was misplaced by the retailer as it did not have my name on it Dell now says that its been trying to find my system or will have a new system sent but its already been months and have not received the system yetI have spent days talking on the phone with their lower level employees who can only give me standard responsesI have all emails from the last months that shows all the promises made and how they were never delivered
I purchased a Dell Color Smart Multifunction Printer - S2825cdn (order# [redacted] ) on 08/25/Dell shipped the printer and the FedEx delivery service delivered the printer in a damaged shipping box and upside down therefore breaking the lid of the printerI contacted Dell on 08/29/to request a replacement (Service Request nois [redacted] ) and also explained how FedEx damaged the original shipping container and that the printer would need to be repackagedI also explained that I had no shipping supplies to re-package the 40lbprinter to [redacted] *a Case Specialist with Dell Customer CareHe told me not to worry about the packaging and that he would tell FedEx to pithe printer regardless of the packaging I now have two separate refusals from UPS and FedEx who both refuse to pithe printer because of the damaged packaging which was caused by the original FedEx delivery peopleI’ve tried several times to resolve the issue with Dells Customer Care team and they h
I purchased a new Dell laptop during 06/and it was covered under their one year warrantyUpon arrival of the laptop I found that the hinges caused the casing to deflect significantlyI continued to use the laptop knowing that if any noticeable damage occurred, it should be covered under their warrantyAfter five months the casing started to unclip drastically at the seams every time the laptop lid was opened or closedThis resulted in forces being distributed throughout the laptop and a small crack to appear within the casingOn 12/23/I contacted Dell and was directed to their phone line I was told that this particular damage was not covered under their warrantyI spent twenty minutes arguing with the foreign service representative that the damage was caused by a design issueThe reason I am filing this complaint is Dell is failing to acknowledge these problems and pinning the fault on the consumer, despite the fact that many experience this trouble
How does a company get away with treating customers with disrespect, poor business ethics and callus customer service? Just ask Dell Computer I purchased a new “premium” Dell XPS that was strewn with problems that make the system inoperable from day omeWhat’s amazing, is that these problems were not some unknown issues or even hard to fix complex problems involving new technologyNo, the problem that I and countless of thousands of other people are having, is with the basic and fundamental “Sleep” mode and the “Shut Down” function, not workingThis is the most basic operational functionality of any laptop computer that was working and figured out when computers were first invented, however Dell has yet to figure out this enigmaWhat makes matters worse is that this problem is many years old and widely known about, documented on Dell and many tech forums all over the internet and known by anyone who has the displeasure of owning a Dell Laptop Dell leaves the onus,
Dell sucks, Dell does not have record of me making in call in the past to years as I know I have made a call to obtain a software and I have no record and they do not have any record tried at least different people that do not understand english well so I have to repeat my self times but someone had resolved me issue and sent me a requested software that NO ONE SEEMS TO HAVE RECORD OF but sent me the worg software and when I make the attempt to resolve NO ONE IN ANY DEPTARTMENT IS ABLE TO FIX THEIR MISTAKE but advise me to make a purchase greedy b
sso now I have software that is useless to me cause no one knows how to do their jobs or care about there customers so now I have decided to sell all my Dell products unless someone can fix and resolve my issue and I am moving to [redacted] !!!
I place an order online on 1/24/for a H625cdw multi function printer for $plus TN tax, for a total of $ I was told it was estimated to ship 1/26/ On 1/28/I was sent an email stating the order was going to be delayed until 2/2/ No reason given On 2/2/I contacted Dell via a Chat session I was told the order was delayed again and was estimated to ship on 2/10/ On 2/10/at 7:01pm CST I received an email stating the order has been canceled I tried to call the Customer Care center, but they closed at 7:00pm CST I was able to call Dell on 2/11/and ended up speaking to different representatives for over hour and was told my order was canceled for different reasons It seems to me that no one knew why it canceled I spoke twice to the Order Resolution department and was told I needed to place a new order for the exact same item for a much higher price They wanted me to create a new order for the same product at $
I bought computer laptop Inspiron in Dell Outlet online by Sept 14th 2016, this laptop was a certified refurbished, I received the laptop and stared use it, however, days after, the laptop stop work, and never started again, I called in times to dell support center and they said me that the best way to solve it is return the laptop and refund they will refund the money, I received a label to send by UPS and sent the laptop by Sept 26th 2016, the received the laptop by Sept 28th 2016, but I havent been receive the money back, I was called on daily basis asking by my refund and they never provide a response, all time is saying that they will send a internal email to Finance team or Returns team to ask for a response, and also they said that I could take business days more Order Number [redacted] Purchase Id: [redacted] Laptop Model: Inspiron Return ticket: [redacted]
On 11/30/I purchased a Samsung Inch LED SMART TV UN40J5200AF HDTV (Quote # [redacted] Item # [redacted] in the amount of $ I also purchased a one year warranty My T.Vcracked and I attempted to have it replaced because it's still under warranty but since I cannot find the original receipt Dell representatives will not recognize that I bought the T.Vfrom them Even though I supplied them with the numbers shown above Hopefully, this issued can be resolved and I can be allowed to replace my TV Also, I was supposed to received a $E-gift card as a result of the items purchased under this quote # but I cannot get Dell representatives to acknowledge this either Please advise
We purchased a Dell Tserver on November and received it around December Since then we have called tech support times and have spent over hours on the phone with them remotely trying to repair errorsIt has never worked properly and they cannot seem to repair itI have asked to return it but they refused because we have had it for more than daysI have asked for a replacement and they have refused saying they should be able to get this to workI have tried to work with them but there is something wrong with this unit and would prefer a refundThere have been problems from the first day we plugged it in and even when errors are corrected they return within a day or two
Dear sir or madam, I have an issue with Dell Dell INSPIRON computer, which I bought on Nov 23, 2017, Service Tag: [redacted] , tracking number! Hopefully, you can help me to resolve it I borrowed a DVD movie from Novi library at Novi, Michigan on Aug 25, 18, I put the DVD into my Dell PC disco drive to watch the movieThe DVD did not play but stuck insideI could take it outI contacted my library and asked if I can buy a brand new DVD and returned to themThe librarian told me that they have special code in the library DVD, and I could not buy a new one from local storeThe alternative way is to pay $fine for this movie On Aug 27, 18, I called Dell tech support, The gentleman offered me to ship the PC back to DellHe said that the technician in the center will help to take the DVD out, and if he can’t take DVD movie out for whatever reason, Dell will ship a new PC to usI contacted the head of Novi library and ask if they would not charge me a late fee until Dell to
I purchased my delllaptop Latitude service tag [redacted] , I called Dell to let them know that my computer had a melt down, they send me a box to send the computer to be repaired , I send the my computer too Dell robe repaired They said parts on back order! I I received the computer on 3/22/ I went to turn the computer on and I needed a recovery code, so I contacted Dell and the guy said at dell that I need to end the computer back to be repaired!! I asked them just send me a New computer and the guy talk he will talk to the supervisor [redacted] the supervisor said he will not send me a new computer, he wanted me to send this computer back to them to be furthered repaired! The used to be good about customer service but NoT any more!!!
A Dell branded memory stick was identified as being defective Per Dell warranty documents, memory carries a lifetime warranty Nobody at Dell - phone tech support, some other phone support, phone sales, warranty chat - wants to honor their warranty and try to claim that because the system it was installed in is out of warranty, the memory is, tooHowever, that particular memory is clearly and per their own configuration documents NOT part of the original systemTherefore, that system has no bearing on the warranty status of this defective memory
On April 25th I contacted Dell to see if they could repair my computer screen since it is cracked I was told the part was available and that I would have to pay $and that I would get it back in -weeks I received a few phone calls contacting me about receiving the product Within week, I was called and told the part was unavailable and that the part would not be available until May 20th I was told the part was destroyed in a floodand the customer service rep told me that he didn't know why because he was miles away On May 19th, I spent over hours on the phone with customer service talking to over different customer service agents from different departments Each person I spoke to, I had to repeat myself Each person told me something different: I was told my part would be in from a few months, to months to moths with every person I spoke with I was then told by a man named [redacted] that my part would be expedited for May 31st and my computer
I had I an order [redacted] on 5/for a routerLater, I found another store B&H has the same item selling for $less ($79.99, [redacted] )According to Dell's price guarantee policy ( [redacted] )I could get the price protectionHowever, I talked to Dell customer service many timesMost times I was redirected to nowhereIn one conversion, one of the agent ( [redacted] *) is very rude and unprofessionalHe denied this policy for my purchase but refuse show me the proof when I asked I am really disappointed about Dell's customer service
I called DellThey do nothing but give me the runaroundI ordered and paid for a computer part May 23, I have tried many times to contact Dell and everyone I speak with knows nothing and is rudeThe part I received is not complete and Dell has no record of my purchase but my credit card was chargedNobody will help me without an order number which I do not have cause the person who sent my part did not put any paperwork in the boxWhat is Dell so dumb that they cannot locate the item I paid for by name? I bought two Alienware 17,RlaptopsI bought an Inspiron series all within the last years and I get no help from Dell? It's a disgrace to call yourself an honest company
I purchased my Dell Inspiron i5577-7342BLK-PUS on September 20th, 2017, and recently my hinge on the left has broken and I have contacted customer support and they said they cannot repair this under warranty, but they will repair it for $My warranty runs until August 21st of and there have been numerous complaints of this hinge failing [redacted] [redacted]