This complaint is in regards to the Dell Computer Company, Incwhose main office is [redacted] ***I purchased a new Dell desktop XPS online on July 26, It came with a one year warranty that included online help & in home repairsFrom the first day I got it every now and then it would boot up to a black screen and stop, not loading into WindowsThis was a minor annoyance and by pressing to power button it would turn off, then pressing it again, the Windows operating system would loadI called Dell and a technician (tech #1) very difficult to understand said to run the hardware diagnostics that came with the computerThis showed no problemsHe could not fix the problem and since it was a minor annoyance I let it go until it got worse in March, During March, I contacted Dell support by email knowing from past experience of problems understanding the techs there in a foreign country and was given a number of steps by email to complete
Two orders I placed with Dell Orders: [redacted] and [redacted] Both I requested price match to AmazonBoth were $less on Amazon-eachOn [redacted] I was told via chat by [redacted] to get back with reference [redacted] for my $refundWhy I have to wait for the item to be delivered I do not know but indicative of their practice of making price matches very difficult I note this first as it leads to my next order # [redacted] , I chatted and again after minutes my chat was transferred to another chat with the SAME person , [redacted] This time he tells me NO, that once the price difference is $nothing can be done, and I have to request this at the time of orderSame person, same circumstances, different resultsWHY? Why advertise and waste a customers time with inconsistent messages and ultimately, NOT A SINGLE PRICE MATCH WAS COMPLETED! I am also filing a complaint with the State Attorney General
recently I have been receiving a lot of phone calls from dell representatives I usually hang up but on the night of august 10th,between the hours of 8-I received a call saying they were from dell and they wanted me to go to my computer and turn it on so they could help me with my computer I told them to stop calling me and that when I need them I will call them and then I hung up I then redialed the number they answered Dell inc the number was [redacted] san Antonio, I proceeded to tell the man to take me off the calling list he told me it would cost me $I told him I was going to call the Revdex.com he then told me to F--- off before I hung up I then went on line to find the Dell number on the internet and called Dell to tell them what happened and told them the phone number and they told me that it was one of there numbers but there was no one to help me at the time and to call back on Monday august13th There is something really wrong with this and I want these hara
I have a Dell tablet that stopped working about weeks agoI went to the dell website and transferred the ownership from the man I bought my tablet from to meI contacted Dell Technical Support times The 1st call was answered by a very polite man who had such a heavy accent, I struggled to understand himI became frustrated and asked if there was someone there who spoke English more clearly and I told him that I was sure that if I was speaking his language, he would struggle to understand meHe told me that my tablet was under warranty and something about I had to pay to ship it to Dell and they would cover the cost to return it to me By the time we got to the part where I had to give him my address, I couldn't continue, I told him that I would call back to do the address part So, I called back in and a young man answered with the same accent and I could barely hear himI asked him to speak up and then the call dropped So, I called in the 3rd time and got anothe
I purchased a dell product in March of months later the computer started overheatingThey sent a tech to my home to fix it but it was not fixableDell sent me a replacement computer which I appreciated but yet months later again the exact same model started heating up fan was very loud , and now it wont even turn onI contacted them and they told me I had to have it repaired at my own costSo i'm thinking to myself a month old computer is overheating with exact symptoms of the first one I had and they wont fix itI also found out that they have discontinued this particular product because they knew there was major issues with themSo I told them nicely either fix it for me or I will stop payment , they refused so I followed throughI am not paying for a month old computer that wont turn on and Dell wont fix
Having order [redacted] inch television on 11/23/and it arriving damage, a replacement was processed on 12/1/- Dell selected [redacted] as the second carrier - I received a call from [redacted] on 12/1/who agreed to deliver the TV on 12/13/- A day was taken off from work in preparation of its delivery - The television was not delivered on 12/13/but according to [redacted] WAS LEFT ON THE PORCH on 12/14/- I like to add that the notice left on the door on 12/13/indicated the television would be at [redacted] for pi and I have this notice in my possession - So when I called to communicate this to Dell on 12/15/the television was not delivered and I would not be picking up the television at the location on the form as it is a very large television and I do not have the means, I was informed Dell HAD AUTHORIZE THE DELIVERY OF this order indicating a "signature" was not required for delivery (this was told to me by the Dell agent, "***" - I inquired, WHO IN THE
I PURCHASED A DELL LAPTOP COMPUTER ONLINEA INSP series( & IT WAS DEFECTIVE WHEN THEY SENT IT 2ME & NEVER WORKED & SENT IT BACK & THEY RETURNED IT 2ME STILL NOT WORKING,WHEN I CALLED & TALKED WITH SOMEONE I ASK THEM TO JUST SEND ME OUT A BRAND NEW LAPTOP COMPUTER THEY WOULD NOT HONOR THEY WARRANTY ITS UNDER WARRANTY UNTILL FEB
Motherboard on laptop computer totally failed after monthsThe speakers and touchpad were also defective prior to thatI reported the issue to the Dell warranty departmentLaptop had a month warrantyFirst, they deleted my report in the system so days passed without any folluntil I called backAfter that, in-home tech appointments over the course of a month failed to fix the laptop (one no-call no-show appt)These each had a 9-appointment window, so I had to stay home from work on daysAfter 10+ hours on the phone, they finally agreed to send the laptop to the warehouseAfter a couple weeks, they mailed it back to me, but there were still significant problems remaining with the laptopMost importantly, though they had just replaced the battery as part of the repair, the machine would not run at all on battery power (immediately powered off when AC Adapter removed)It had been ~days since I first contacted the warranty team at this pointNow they are c
I have a alienware laptop that I purchased in December and it came with a one year warranty and they also got me to purchase to other premium warranties for $and it seems they are useless I called the service help desk because the computer would not turn on after one hour on the phone they said the computer had to go back them to fix they would send a box and label to return the computer for service at that time they said it would cost me nothing and they didn't even offer the home service to repair the computer which they sold me after sending the computer back I heard nothing from them until I see a email that the repair was put on hold so I should contract out warranty number which I did I spoke to a man that told me that first I drop the computer which is a lie then after I proceeded to pressure him about accusing me about dropping the laptop he hung up the phone on meSo them I called back and I ask for a supervisor (***) was the men I spoke to he also inferred t
I bought a new Dell computer at [redacted] in [redacted] , [redacted] July 25, From the first day I had it I had problems with it I called Dell the first day & told them the problem & they told me what to doI could not get it to turn on after a Dell update They told me to take the battery out for a few seconds & then replace it It worked for a few days & then started having the same problemIt would not turn on after being shut down for the night I contacted Dell again & they said I would have to ship it to them for repair so I agreed They had it for a few days & then I got it back but it was not repaired as they said it wasThey had replaced some cables The next time I shipped it back they replaced the motherboard & it still wasn't fixed The 3rd time I send it back they said they replaced the fan, Heatsink, & main logic board They didn't replace the main logic board as I didn't have to reinstall any of my programs & if they had replace
On 11/28/I purchased a Samsung TV from Dell.com and was guaranteed a $egift card within 10-days from the purchase date I contacted them on 12/and was told to wait a few more days, that I would have it within the days • On 12/I called and used their chat customer service and was promised that I would have the card anytime and to wait a few more days • On 12/I called again and was told that I would get the gift card within days At which point I asked for a rain check on another item that was on sale with them because I would have purchased it from them with the gift card I was told I would get a call back from a Manager within hours, I never got a call back • On 12/I chatted with customer service again and was told that my gift card would be to me within 5-business days which would put it to me at worst 1/6/ I informed them that I would file a complaint with the Revdex.com if my issue was not resolved today They had a Manager call me and
since Feb of I have been having problems with the computer being very slow and freezing, several attempts by dell service to repair it, and finally they said to sent it in, which I did, they removed windows and replaced with windows ( I wouldn't care if it worked) well the computer came back with the same problems it went out with, and now they want to start on line repair again I have spent so many hours with this, and now they are giving me a whole day to wait for them to call and remotely repair (ha ha)
My complaint relates to various naturesFirst my order was placed on a Friday eveningDell cancelled my order by Monday afternoon because I did not verify the purchase soon enoughI was notified at approximately 4:45PM on MondayMonday evening I called to discuss the situation with a representative who told me my funds would be released within 24-hoursBy Thursday no funds had been releasedI chatted with an employee online who requested my bank fax and phoneShe assured me at 10AM on Thursday that my funds would be released with in hoursAs of today, Friday at 4PM, no funds have been releasedI chatted with another employee earlier this afternoon who again assured me to give it about hours for my funds to be releasedThey claimed a fax had been sent to my bank; I called my bank and no fax was sentThat was a blatant lieI have since filed a dispute with my bank to ensure that this charge does not go through and to ensure my funds are released back to meIt seems
I purchased a laptop that was advertised as including a free TV The purchase price of the laptop was $plus a $environmental fee and tax of $for a total of $ I upgraded the TV to a better model for an additional $ I was charged $plus $for tax for a total of $for the free TV I contacted customer support via online chat and spoke to [redacted] who informed me the price of the computer was $ I was disconnected from her and called the number and spoke to [redacted] in the customer care Department He informed me the additional cost was because year of McAfee and a Limited Hardware Warranty was added and because of tax reasons they could not ship the free TV at cost I did not add these items and asked for a refund He connected me to the refund department The lady I spoke to informed me that year of McAfee was added for $and year of premium Support at $(total of $174) was added to the cost of the TV These
I ordered a computer via Dell's website on 5/(order number [redacted] ), and was given an estimated arrival date of 5/to 5/A confirmation email was sent 5/On 5/12, I logged into the order status webpage to check the status of my order, and saw that it was still marked as "Processing." I called the customer service line, and a very helpful agent spent about min checking into various issues, and told me that there was a hold placed on the order, but that there was no reason for the holdHe told me that he could not take the hold off, but gave me the number of the "Verification Dept" and told me they would be able to take care of itI called the Verification Depton 5/12, and was on hold for minutes until I finally gave upI also called PayPay (which I used to pay for the order), and they informed me that there was no issue with the payment (which showed up as a pending transaction)PayPal stated that they were just waiting for Dell to accept the fundsOn 5/13, I cal
I was told when I purchased a new Desktop computer on January 25, that I would receive a $gift card through the Dell Advantage Rewards program I The first time I was told it would be to days after my computer shipped when I received the gift card When I didn't receive the card in the specified amount of time, I called again at which time I was told it would be to days from the time I made the purchase After Days I called, and was told it would be a few more days, and then I would receive my gift card I called again after days, and now I am being told that it will be yet another few days before I receive the gift card I feel this is completely unacceptable If I am told I will receive something in a certain amount of time, then I should receive it in that amount of time
I bought my computer from dell.com when I received it had a mirror power issues and was send in for repair times, each time I got it back it had the same issues, so they sent someone to my house to repair itAfter this it worked just fine for about to monthsI started to have issue with the hard drive locking up and not booting up but other times it worked just fineI spent hours on the phone with people that are way to hard to understand and I just found myself repeating everything I said over and over againI was told to send it to be repairedThe box came the next day and it was mailed outWhen I got it back and tried to turn it on it said no bootable drive just like when I sent it out (even though the paper work says they put a new hard drive in and was tested with new o/s)When I received a call asking how it was I told the guy that it's doing the same thing, I was told to mail it out againI ask if I could just use the box I had just gotten it back in and have them
The left side of the Inspiron base casing (keyboard-side) opens when the laptop is opened on a flat surface, exposing the inside of the laptopThe laptop was not dropped, bumped or damagedDell Customer Service informs me that (1) this is a wear and tear issue and is not covered by their warranty and (2) the part necessary to repair the laptop is not at any Dell facilities in the United States and that I should email Customer Service every days to check if the part has become available I am extremely disappointed that my $Dell laptop broke after less than a yearOnline research has revealed many customers (including some with youtube channels documenting the defect) with the same issueAll sources seem to point to a design/assembly issue that is not part of laptop "wear and tear." Customer Service has variously quoted prices ranging from $to $to repair the computer if and when a part becomes availableThe Customer Support personnel I spoke to w
Tonight I had an issue with my almost brand new Dell XPS For some odd reason my new laptop (which was originally delivered late) decided to stop booting past the Dell logo screen I tried using the power button, I tried CTR/ALT/DEL then I called your technical support (1-800-847-4096) at 00:on March 19th, My call was initially answered by a female identifying herself at Katryll (later provided with the employee number of From the first word she was rude, condescending and clearly interested in doing as little as possible to help meShe asked me for computer identification numbers that supposed are on a sticker on the bottom of EVERY dell computerWhen I explained that there was no sticker and no number on my computer anywhere she simply told me that she could not help me and that I would not be able to receive any help for hours until the customer service department openedI explained that I needed to finish work and could not wait that log I asked if she could not identify this information through her system based on my personal details She asked my phone number then told me that there was no record based on that information and again said that there was no way to possibly help me resolve the issue I asked to speak to her supervisor and was put on hold The next person I spoke to, who identified himself as Kenny #189567, basically reiterated the same information Despite me providing the information that I had a XPS13, bought in the past months through Dell.ca and providing my full name, phone number and email address he stated that he could not find me in the system as there were "too many people" with that name I asked him if he could not try some general restart solutions but he stated that there were too many versions of an XPSout there to even attempt generic solutions At one point, when I was again placed on hold, I was disconnected In the end your support people did not provide me with any support They did not advise me who or how I connect with anyone that could help me nor did they seem at all interested in ensuring a happy customer I have been an Apple customer for the past years after switching due to a previous bad experience with a Dell laptop When my Airbook came to the end of its life my father insisted that Dell had improved and that I would be very happy with their new XPSwith Windows I decided that saving the $was worth a shot and ordered a Dell months later I am realizing that it was a very bad decision and that $is a small additional price to pay for a reliable product and great customer service Tonight was the last in dozens of small issues I have been having with my new Dell laptop After using my Iphone to google solutions for a stuck Dell I tried one of the solutions suggested on a community forum They suggested trying to hold down the Fkey while pressing the power button I tried it and it worked I find it incredibly surprising that your technical support team could not have made this suggestion In fact they seemed completely unwilling to help me in any way and wasted minute of all of our time trying to avoid helping their customer I would greatly appreciate if you could put me in contact with the department with whom I speak to about returning this laptop (and the portable hard drive I ordered that has not yet arrived) Don't worry, I will be letting everyone I know about the horrible experience I have had with your company Even if I don't get any of my money back I will try my best to ensure no one else supports your company again
This complaint is in regards to the Dell Computer Company, Incwhose main office is [redacted] ***I purchased a new Dell desktop XPS online on July 26, It came with a one year warranty that included online help & in home repairsFrom the first day I got it every now and then it would boot up to a black screen and stop, not loading into WindowsThis was a minor annoyance and by pressing to power button it would turn off, then pressing it again, the Windows operating system would loadI called Dell and a technician (tech #1) very difficult to understand said to run the hardware diagnostics that came with the computerThis showed no problemsHe could not fix the problem and since it was a minor annoyance I let it go until it got worse in March, During March, I contacted Dell support by email knowing from past experience of problems understanding the techs there in a foreign country and was given a number of steps by email to complete
Two orders I placed with Dell Orders: [redacted] and [redacted] Both I requested price match to AmazonBoth were $less on Amazon-eachOn [redacted] I was told via chat by [redacted] to get back with reference [redacted] for my $refundWhy I have to wait for the item to be delivered I do not know but indicative of their practice of making price matches very difficult I note this first as it leads to my next order # [redacted] , I chatted and again after minutes my chat was transferred to another chat with the SAME person , [redacted] This time he tells me NO, that once the price difference is $nothing can be done, and I have to request this at the time of orderSame person, same circumstances, different resultsWHY? Why advertise and waste a customers time with inconsistent messages and ultimately, NOT A SINGLE PRICE MATCH WAS COMPLETED! I am also filing a complaint with the State Attorney General
recently I have been receiving a lot of phone calls from dell representatives I usually hang up but on the night of august 10th,between the hours of 8-I received a call saying they were from dell and they wanted me to go to my computer and turn it on so they could help me with my computer I told them to stop calling me and that when I need them I will call them and then I hung up I then redialed the number they answered Dell inc the number was [redacted] san Antonio, I proceeded to tell the man to take me off the calling list he told me it would cost me $I told him I was going to call the Revdex.com he then told me to F--- off before I hung up I then went on line to find the Dell number on the internet and called Dell to tell them what happened and told them the phone number and they told me that it was one of there numbers but there was no one to help me at the time and to call back on Monday august13th There is something really wrong with this and I want these hara
I have a Dell tablet that stopped working about weeks agoI went to the dell website and transferred the ownership from the man I bought my tablet from to meI contacted Dell Technical Support times The 1st call was answered by a very polite man who had such a heavy accent, I struggled to understand himI became frustrated and asked if there was someone there who spoke English more clearly and I told him that I was sure that if I was speaking his language, he would struggle to understand meHe told me that my tablet was under warranty and something about I had to pay to ship it to Dell and they would cover the cost to return it to me By the time we got to the part where I had to give him my address, I couldn't continue, I told him that I would call back to do the address part So, I called back in and a young man answered with the same accent and I could barely hear himI asked him to speak up and then the call dropped So, I called in the 3rd time and got anothe
I purchased a dell product in March of months later the computer started overheatingThey sent a tech to my home to fix it but it was not fixableDell sent me a replacement computer which I appreciated but yet months later again the exact same model started heating up fan was very loud , and now it wont even turn onI contacted them and they told me I had to have it repaired at my own costSo i'm thinking to myself a month old computer is overheating with exact symptoms of the first one I had and they wont fix itI also found out that they have discontinued this particular product because they knew there was major issues with themSo I told them nicely either fix it for me or I will stop payment , they refused so I followed throughI am not paying for a month old computer that wont turn on and Dell wont fix
Having order [redacted] inch television on 11/23/and it arriving damage, a replacement was processed on 12/1/- Dell selected [redacted] as the second carrier - I received a call from [redacted] on 12/1/who agreed to deliver the TV on 12/13/- A day was taken off from work in preparation of its delivery - The television was not delivered on 12/13/but according to [redacted] WAS LEFT ON THE PORCH on 12/14/- I like to add that the notice left on the door on 12/13/indicated the television would be at [redacted] for pi and I have this notice in my possession - So when I called to communicate this to Dell on 12/15/the television was not delivered and I would not be picking up the television at the location on the form as it is a very large television and I do not have the means, I was informed Dell HAD AUTHORIZE THE DELIVERY OF this order indicating a "signature" was not required for delivery (this was told to me by the Dell agent, "***" - I inquired, WHO IN THE
I PURCHASED A DELL LAPTOP COMPUTER ONLINEA INSP series( & IT WAS DEFECTIVE WHEN THEY SENT IT 2ME & NEVER WORKED & SENT IT BACK & THEY RETURNED IT 2ME STILL NOT WORKING,WHEN I CALLED & TALKED WITH SOMEONE I ASK THEM TO JUST SEND ME OUT A BRAND NEW LAPTOP COMPUTER THEY WOULD NOT HONOR THEY WARRANTY ITS UNDER WARRANTY UNTILL FEB
Motherboard on laptop computer totally failed after monthsThe speakers and touchpad were also defective prior to thatI reported the issue to the Dell warranty departmentLaptop had a month warrantyFirst, they deleted my report in the system so days passed without any folluntil I called backAfter that, in-home tech appointments over the course of a month failed to fix the laptop (one no-call no-show appt)These each had a 9-appointment window, so I had to stay home from work on daysAfter 10+ hours on the phone, they finally agreed to send the laptop to the warehouseAfter a couple weeks, they mailed it back to me, but there were still significant problems remaining with the laptopMost importantly, though they had just replaced the battery as part of the repair, the machine would not run at all on battery power (immediately powered off when AC Adapter removed)It had been ~days since I first contacted the warranty team at this pointNow they are c
I have a alienware laptop that I purchased in December and it came with a one year warranty and they also got me to purchase to other premium warranties for $and it seems they are useless I called the service help desk because the computer would not turn on after one hour on the phone they said the computer had to go back them to fix they would send a box and label to return the computer for service at that time they said it would cost me nothing and they didn't even offer the home service to repair the computer which they sold me after sending the computer back I heard nothing from them until I see a email that the repair was put on hold so I should contract out warranty number which I did I spoke to a man that told me that first I drop the computer which is a lie then after I proceeded to pressure him about accusing me about dropping the laptop he hung up the phone on meSo them I called back and I ask for a supervisor (***) was the men I spoke to he also inferred t
I bought a new Dell computer at [redacted] in [redacted] , [redacted] July 25, From the first day I had it I had problems with it I called Dell the first day & told them the problem & they told me what to doI could not get it to turn on after a Dell update They told me to take the battery out for a few seconds & then replace it It worked for a few days & then started having the same problemIt would not turn on after being shut down for the night I contacted Dell again & they said I would have to ship it to them for repair so I agreed They had it for a few days & then I got it back but it was not repaired as they said it wasThey had replaced some cables The next time I shipped it back they replaced the motherboard & it still wasn't fixed The 3rd time I send it back they said they replaced the fan, Heatsink, & main logic board They didn't replace the main logic board as I didn't have to reinstall any of my programs & if they had replace
On 11/28/I purchased a Samsung TV from Dell.com and was guaranteed a $egift card within 10-days from the purchase date I contacted them on 12/and was told to wait a few more days, that I would have it within the days • On 12/I called and used their chat customer service and was promised that I would have the card anytime and to wait a few more days • On 12/I called again and was told that I would get the gift card within days At which point I asked for a rain check on another item that was on sale with them because I would have purchased it from them with the gift card I was told I would get a call back from a Manager within hours, I never got a call back • On 12/I chatted with customer service again and was told that my gift card would be to me within 5-business days which would put it to me at worst 1/6/ I informed them that I would file a complaint with the Revdex.com if my issue was not resolved today They had a Manager call me and
since Feb of I have been having problems with the computer being very slow and freezing, several attempts by dell service to repair it, and finally they said to sent it in, which I did, they removed windows and replaced with windows ( I wouldn't care if it worked) well the computer came back with the same problems it went out with, and now they want to start on line repair again I have spent so many hours with this, and now they are giving me a whole day to wait for them to call and remotely repair (ha ha)
My complaint relates to various naturesFirst my order was placed on a Friday eveningDell cancelled my order by Monday afternoon because I did not verify the purchase soon enoughI was notified at approximately 4:45PM on MondayMonday evening I called to discuss the situation with a representative who told me my funds would be released within 24-hoursBy Thursday no funds had been releasedI chatted with an employee online who requested my bank fax and phoneShe assured me at 10AM on Thursday that my funds would be released with in hoursAs of today, Friday at 4PM, no funds have been releasedI chatted with another employee earlier this afternoon who again assured me to give it about hours for my funds to be releasedThey claimed a fax had been sent to my bank; I called my bank and no fax was sentThat was a blatant lieI have since filed a dispute with my bank to ensure that this charge does not go through and to ensure my funds are released back to meIt seems
I purchased a laptop that was advertised as including a free TV The purchase price of the laptop was $plus a $environmental fee and tax of $for a total of $ I upgraded the TV to a better model for an additional $ I was charged $plus $for tax for a total of $for the free TV I contacted customer support via online chat and spoke to [redacted] who informed me the price of the computer was $ I was disconnected from her and called the number and spoke to [redacted] in the customer care Department He informed me the additional cost was because year of McAfee and a Limited Hardware Warranty was added and because of tax reasons they could not ship the free TV at cost I did not add these items and asked for a refund He connected me to the refund department The lady I spoke to informed me that year of McAfee was added for $and year of premium Support at $(total of $174) was added to the cost of the TV These
Called about an order complaint Spent over hours on the phone Problem is still not resolved I was overcharged and they are refusing to refund my order
I ordered a computer via Dell's website on 5/(order number [redacted] ), and was given an estimated arrival date of 5/to 5/A confirmation email was sent 5/On 5/12, I logged into the order status webpage to check the status of my order, and saw that it was still marked as "Processing." I called the customer service line, and a very helpful agent spent about min checking into various issues, and told me that there was a hold placed on the order, but that there was no reason for the holdHe told me that he could not take the hold off, but gave me the number of the "Verification Dept" and told me they would be able to take care of itI called the Verification Depton 5/12, and was on hold for minutes until I finally gave upI also called PayPay (which I used to pay for the order), and they informed me that there was no issue with the payment (which showed up as a pending transaction)PayPal stated that they were just waiting for Dell to accept the fundsOn 5/13, I cal
I was told when I purchased a new Desktop computer on January 25, that I would receive a $gift card through the Dell Advantage Rewards program I The first time I was told it would be to days after my computer shipped when I received the gift card When I didn't receive the card in the specified amount of time, I called again at which time I was told it would be to days from the time I made the purchase After Days I called, and was told it would be a few more days, and then I would receive my gift card I called again after days, and now I am being told that it will be yet another few days before I receive the gift card I feel this is completely unacceptable If I am told I will receive something in a certain amount of time, then I should receive it in that amount of time
I bought my computer from dell.com when I received it had a mirror power issues and was send in for repair times, each time I got it back it had the same issues, so they sent someone to my house to repair itAfter this it worked just fine for about to monthsI started to have issue with the hard drive locking up and not booting up but other times it worked just fineI spent hours on the phone with people that are way to hard to understand and I just found myself repeating everything I said over and over againI was told to send it to be repairedThe box came the next day and it was mailed outWhen I got it back and tried to turn it on it said no bootable drive just like when I sent it out (even though the paper work says they put a new hard drive in and was tested with new o/s)When I received a call asking how it was I told the guy that it's doing the same thing, I was told to mail it out againI ask if I could just use the box I had just gotten it back in and have them
The left side of the Inspiron base casing (keyboard-side) opens when the laptop is opened on a flat surface, exposing the inside of the laptopThe laptop was not dropped, bumped or damagedDell Customer Service informs me that (1) this is a wear and tear issue and is not covered by their warranty and (2) the part necessary to repair the laptop is not at any Dell facilities in the United States and that I should email Customer Service every days to check if the part has become available I am extremely disappointed that my $Dell laptop broke after less than a yearOnline research has revealed many customers (including some with youtube channels documenting the defect) with the same issueAll sources seem to point to a design/assembly issue that is not part of laptop "wear and tear." Customer Service has variously quoted prices ranging from $to $to repair the computer if and when a part becomes availableThe Customer Support personnel I spoke to w
Tonight I had an issue with my almost brand new Dell XPS For some odd reason my new laptop (which was originally delivered late) decided to stop booting past the Dell logo screen I tried using the power button, I tried CTR/ALT/DEL then I called your technical support (1-800-847-4096) at 00:on March 19th, My call was initially answered by a female identifying herself at Katryll (later provided with the employee number of From the first word she was rude, condescending and clearly interested in doing as little as possible to help meShe asked me for computer identification numbers that supposed are on a sticker on the bottom of EVERY dell computerWhen I explained that there was no sticker and no number on my computer anywhere she simply told me that she could not help me and that I would not be able to receive any help for hours until the customer service department openedI explained that I needed to finish work and could not wait that log I asked if she could not identify this information through her system based on my personal details She asked my phone number then told me that there was no record based on that information and again said that there was no way to possibly help me resolve the issue I asked to speak to her supervisor and was put on hold The next person I spoke to, who identified himself as Kenny #189567, basically reiterated the same information Despite me providing the information that I had a XPS13, bought in the past months through Dell.ca and providing my full name, phone number and email address he stated that he could not find me in the system as there were "too many people" with that name I asked him if he could not try some general restart solutions but he stated that there were too many versions of an XPSout there to even attempt generic solutions At one point, when I was again placed on hold, I was disconnected In the end your support people did not provide me with any support They did not advise me who or how I connect with anyone that could help me nor did they seem at all interested in ensuring a happy customer I have been an Apple customer for the past years after switching due to a previous bad experience with a Dell laptop When my Airbook came to the end of its life my father insisted that Dell had improved and that I would be very happy with their new XPSwith Windows I decided that saving the $was worth a shot and ordered a Dell months later I am realizing that it was a very bad decision and that $is a small additional price to pay for a reliable product and great customer service Tonight was the last in dozens of small issues I have been having with my new Dell laptop After using my Iphone to google solutions for a stuck Dell I tried one of the solutions suggested on a community forum They suggested trying to hold down the Fkey while pressing the power button I tried it and it worked I find it incredibly surprising that your technical support team could not have made this suggestion In fact they seemed completely unwilling to help me in any way and wasted minute of all of our time trying to avoid helping their customer I would greatly appreciate if you could put me in contact with the department with whom I speak to about returning this laptop (and the portable hard drive I ordered that has not yet arrived) Don't worry, I will be letting everyone I know about the horrible experience I have had with your company Even if I don't get any of my money back I will try my best to ensure no one else supports your company again