Dell Purchase ID: [redacted] was purchased on-line on March 31, Dell received full payment for order on April 2, according to bank statement Dell shipped order on April 1, but Dell requested the shipment to be returned back to Dell on April while shipment was on Ftruck of destination city After contacting Dell on April 7, by phone, I was told the shipment would be "diverted" to me and be delivered or Dell sales would contact me Four Days after speaking with Dell, there has not been a delivery of my order nor has Dell contacted me
I began the refund process on the 4th of March They received the returned merchandise on the 15th of March and was told I would have my refund by the 30th of March On April 1st I was told it would more daysOn the 4th of April I was told 3-more daysOn the 5th of April I was told hours and still I have not recieved my refund
REPRESENTATIVES HAVE KEPT CALLING METHESES REPS ARE CLAIMING TO BE DELL CSR'STHE NUMBER CALLING IS [redacted] AND THE MOST RECENT PHONE CALL WAS IT FOR MEI ASKED THE REP TO REMOVE MY PHONE NUMBER AND HE STATED NO AND I ASKED HIM WHAT HE JUST SAID AND AGAIN HE SAID NO AND WHEN I ASKED WHY HE INTERRUPTED ME AND STATED THAT HE WONT REMOVE MY NUMBER AND WILL CALL ME AND OVER AND OVERWHEN THE NUMBER IS GOOGLE IT COMES BACK TO DELL IN INDIA
I filed a complaint through the Revdex.com in, I believe, November 2016, Revdex.com # [redacted] A Dell representative contacted me days later and told me that they (Dell) had reviewed my complaint and decided to honor my request for refund I have gotten several updates saying that my refund is being or has been or was processed and yet nothing has happened I left a voice message and or additional messages to the contact person and received no reply The person assigned to my case is [redacted] Dell | Advanced Resolution Group Phone + [redacted] My work schedule is 10:am - 6:pm CST Monday to Friday
I have a Dell computer that still had warranty left on it, so I was having issues and had the hard drive replaced once I then purchased an extended warranty after attempts because Dell kept cancelling my order I have continued to have issues with the computer and was told I would be receiving a replacement The issue began January and still has not been resolved
I purchased a laptop form my school bookstore on January 05, Although the laptop was used as a display it did come with a one year warranty because it was a new purchase for me It's now August 27, and I am having technical issues with the laptop I contacted Dell's customer service number to file a claim, but I learned that the computer was still registered under the school's bookstore information and therefore the warranty was expired I explained to Dell with help from my bookstore's manager that I purchased this laptop and it came with a warranty which would expire January Also, we requested that they transfer ownership and updated and correct the registration issueI called Dell times and yesterday I was on the phone for 1/hours with no resolution, no information updated, only a bunch of misleading promises and still I don't have a shipping label or any idea when they will update the information son I can have my laptop fixed I spoke with [redacted]
I called because my laptop worked fine but then I would getBlack screen ,so I called Dell and we did the troubleshooting and they found several errors they told me was three of them they told me they had to replace certain parts that it wasn't usual but it happened so they needed me to send the laptop in and I didCouple days after they call me saying that there was a liquid damage in the laptop and that I had to pay around $to get it repaired I was really surprised because I merely have to laptop for a couple months and it was impossible for any liquid to be in it at least the time I had the laptop I bought it brand-new from a store but I have no idea if there was spillage there, I told him I wasn't okay with what they were telling me so they went from $more or less to something dollars to me and makes no sense and it sounds like they just want to take advantage of the situation they send a pictures of the supposed to be I have no idea of that's my laptop in the fact ho
Good day I bought a laptop online from the dell websiteHowever, within days the screen went black and the only way I was able to use the laptop was to do a factory restartOnce that was done it would work for a little while then stop working againI've talk to tech support, but they couldn't fix the problem via phoneI was then given the option to exchangeI was told that I was going to receive the exchange product within 8-days but I still have not received itAdditionally, I've told numerous representatives that I will be relocating due to Military OrdersI was told the "product would arrive before I leave my current location "I've been told that my product would arrive on a TuesdayTuesday has passedThen I was told that it would arrive on Thursday...still did not receive the productNow they're telling me that there's a delayI feel as if they are stalling until the day money back guarantee passes then I won't be able to get my refund.Unfortunately, I'm lea
Purchased Dell U2414H monitors from dell back in June Order numbers [redacted] & [redacted] Called Dell customer care and technical support and was hung up on times and got the run around on why they could not find my warranty information or why they could not All dell monitors have a 3-year warranty I have one still till I gave them both order numbers and serial numbers from each monitor They did not want to help me at all I was frustrated because I either gave the correct information and they said it was wrong I got different responses from different people to finally be told they could not replace them under warranty PS I got online to chat with customer service representative about the warranty and they verified that my monitors indeed have a 3-year warranty I also have the transcript of the conversation for proof if need be
I purchased a "new" computer from [redacted] online over 4th of July weekend on sale for my then-fiancee, now wife The computer would not hold a charge, would freeze up constantly for 10-minutes at a time and would make loud humming noises out of the speakersShe told me about it a couple times before I was able to take a look at it (I had recently gone through surgery)I finally contacted [redacted] about it and said that there was something broken on it and I thought it had been delivered that wayThey told me it was past the return window and that it would be covered by DellDell said they could take a look but if the computer needed to be replaced I investigated the computer further and found that someone had tried to fix the charging port that was broken with glue before it was shipped Dell says [redacted] is responsible [redacted] says Dell is responsibleI want my wife's computer replacedI filed a Revdex.com complaint against [redacted] as well
I ordered a desktop on May 6th, but I didn't receive itMy purchase ID is [redacted] , cr is [redacted] I checked it, it's delivered, but I didn't receive it, so I think the desktop is lost
I have had a very bad customer service experience with the Dell Outlet customer service team On March 30, 2017, I ordered a New Dell laptop (Inspiron 15-2-in-1) with help from a Dell online sales personI ordered the laptop on behalf of my wife, using a debit card that is in her nameThe same afternoon, I received a call from a Dell Financial Admin Associate to notify me that there were some issues verifying the address on the debit card and she also required my wife send her an e-mail from her business/work e-mail addressBoth of those items were taken care of that same night, my wife sent the e-mail and included the address on record for the debit cardDespite having done this, the following morning (March 31) I got a call from the same Financial Admin Associate saying (in a very off-putting tone) that in spite of asking me to send her the two required items, we had not sent them in time, so she could not process the order and was going to cancel itFirstly, I was never i
I purchased a certified refurbished computer from the Dell outlet for the first time on Feb 17th, The computer arrived days laterUnfortunately, the computer crashed minutes after the initial setupI rebootedThis time it wouldn't load windowsFast forward a few hours, I narrowed the problem down to a hardware issueYou see, the screen would show signs of video card corruption and many many artifactsThen, it would beep and promptly crash, making me forcibly shut down the computerThis only happens while plugged inThis was what I spent dollars onI told myself that Dell would take care of itSo far I have been wrongI was shuffled around tech support, then customer care, then back to tech supportThe tech support rep, who could barely speak english and did NOT understand the nature of the problem, decided to send me an AC adapter in the mail, against my wishesGuess what That wasn't the problem and I ended up with an extra adapter to a broken, $comput
I bought a Dell Inspiron from MicrosoftIts been nothing but problems with Dell support since I purchased itThere is a battery issue that Dell released to customers and third party sellers on TwitterCustomers were told to update Bios and that would fix the issueWell, it didn'tI contacted Dell Tech Support and was transferred to Dell Customer Care so that this could be recalledCustomer Care told me that Tech Support found an answer to my issue and wanted to talk to me about itSo I was transferred to Tech Support and that wasn't trueI think the Dell Inspirons need to be recalled as customers that are purchasing them brand new are having problems
Placed two orders on 1/4/# [redacted] and [redacted] My payment was charged, the orders were shipped and then Dell recalled them the day they were due for deliveryThere was no communication about any changes or issues with the order, but after contacting them, they claimed a 'price mistake' and chose to recall the ordersI requested an immediate refund, since they were not going to deliver the order, but was told I must wait at least 3-business days once the items are back at Dell Now, after inquiring about the refund, I was told it could take up to daysThis is unacceptableIf they are not going to deliver the order as promised, my payment refund should be processed immediatelyI was never in possession of the order
I ordered dell laptop online with 512gb Ssd drive, and the order is correct after I orderedbut after a couple days, the product details of laptop I ordered changes from gb ssd to gb ssdi email to dell order support, and they told me I have to re-order the laptop with 512gb SSD due to an order processing issue and they were not able to provide me the correct SSD drivethey did change the order and didn't tell me anythingwhen I contacted them, they didn't provide any help and just say sorry and say they cannot change order Moreover, if I re-order, it will waste my time and no discount because I ordered on black FridayI spent days to contact them by email or phonewhen I called them, they always transferred me to another department, from order support, customer service, technician, to customer care, to sale teamMake me look like a foolOn 11-30-2018, I called them and said: "if you can not change the order, please hold this order and not shipping because I need ti
I ordered a brand new laptop from Dell's website directly Since day one the laptop has not worked correctly I have contacted Dell support multiple times and spent over hours in total troubleshooting with them They are blaming the issue on Windows I have another PC with the same Windows installed and that PC does not share the same issues I have preformed everything Dell asked me to do at least twice now Now they are asking me to preform the SAME troubleshooting steps all over again I have expressed my concerns directly to Dell They claim they understand the frustration, but do not take the right steps to correct the issue The only thing I have done on this laptop is troubleshoot it Anytime I try to use it for operation, it freezes or crashes I understand I am over the day return policy, but I tried to fix the Laptop first I didn't know it would turn into this ever ending problem I am still in the warranty period If I would have know
Dell Purchase ID: [redacted] was purchased on-line on March 31, Dell received full payment for order on April 2, according to bank statement Dell shipped order on April 1, but Dell requested the shipment to be returned back to Dell on April while shipment was on Ftruck of destination city After contacting Dell on April 7, by phone, I was told the shipment would be "diverted" to me and be delivered or Dell sales would contact me Four Days after speaking with Dell, there has not been a delivery of my order nor has Dell contacted me
I began the refund process on the 4th of March They received the returned merchandise on the 15th of March and was told I would have my refund by the 30th of March On April 1st I was told it would more daysOn the 4th of April I was told 3-more daysOn the 5th of April I was told hours and still I have not recieved my refund
REPRESENTATIVES HAVE KEPT CALLING METHESES REPS ARE CLAIMING TO BE DELL CSR'STHE NUMBER CALLING IS [redacted] AND THE MOST RECENT PHONE CALL WAS IT FOR MEI ASKED THE REP TO REMOVE MY PHONE NUMBER AND HE STATED NO AND I ASKED HIM WHAT HE JUST SAID AND AGAIN HE SAID NO AND WHEN I ASKED WHY HE INTERRUPTED ME AND STATED THAT HE WONT REMOVE MY NUMBER AND WILL CALL ME AND OVER AND OVERWHEN THE NUMBER IS GOOGLE IT COMES BACK TO DELL IN INDIA
I filed a complaint through the Revdex.com in, I believe, November 2016, Revdex.com # [redacted] A Dell representative contacted me days later and told me that they (Dell) had reviewed my complaint and decided to honor my request for refund I have gotten several updates saying that my refund is being or has been or was processed and yet nothing has happened I left a voice message and or additional messages to the contact person and received no reply The person assigned to my case is [redacted] Dell | Advanced Resolution Group Phone + [redacted] My work schedule is 10:am - 6:pm CST Monday to Friday
I have a Dell computer that still had warranty left on it, so I was having issues and had the hard drive replaced once I then purchased an extended warranty after attempts because Dell kept cancelling my order I have continued to have issues with the computer and was told I would be receiving a replacement The issue began January and still has not been resolved
I purchased a laptop form my school bookstore on January 05, Although the laptop was used as a display it did come with a one year warranty because it was a new purchase for me It's now August 27, and I am having technical issues with the laptop I contacted Dell's customer service number to file a claim, but I learned that the computer was still registered under the school's bookstore information and therefore the warranty was expired I explained to Dell with help from my bookstore's manager that I purchased this laptop and it came with a warranty which would expire January Also, we requested that they transfer ownership and updated and correct the registration issueI called Dell times and yesterday I was on the phone for 1/hours with no resolution, no information updated, only a bunch of misleading promises and still I don't have a shipping label or any idea when they will update the information son I can have my laptop fixed I spoke with [redacted]
I called because my laptop worked fine but then I would getBlack screen ,so I called Dell and we did the troubleshooting and they found several errors they told me was three of them they told me they had to replace certain parts that it wasn't usual but it happened so they needed me to send the laptop in and I didCouple days after they call me saying that there was a liquid damage in the laptop and that I had to pay around $to get it repaired I was really surprised because I merely have to laptop for a couple months and it was impossible for any liquid to be in it at least the time I had the laptop I bought it brand-new from a store but I have no idea if there was spillage there, I told him I wasn't okay with what they were telling me so they went from $more or less to something dollars to me and makes no sense and it sounds like they just want to take advantage of the situation they send a pictures of the supposed to be I have no idea of that's my laptop in the fact ho
Good day I bought a laptop online from the dell websiteHowever, within days the screen went black and the only way I was able to use the laptop was to do a factory restartOnce that was done it would work for a little while then stop working againI've talk to tech support, but they couldn't fix the problem via phoneI was then given the option to exchangeI was told that I was going to receive the exchange product within 8-days but I still have not received itAdditionally, I've told numerous representatives that I will be relocating due to Military OrdersI was told the "product would arrive before I leave my current location "I've been told that my product would arrive on a TuesdayTuesday has passedThen I was told that it would arrive on Thursday...still did not receive the productNow they're telling me that there's a delayI feel as if they are stalling until the day money back guarantee passes then I won't be able to get my refund.Unfortunately, I'm lea
Purchased Dell U2414H monitors from dell back in June Order numbers [redacted] & [redacted] Called Dell customer care and technical support and was hung up on times and got the run around on why they could not find my warranty information or why they could not All dell monitors have a 3-year warranty I have one still till I gave them both order numbers and serial numbers from each monitor They did not want to help me at all I was frustrated because I either gave the correct information and they said it was wrong I got different responses from different people to finally be told they could not replace them under warranty PS I got online to chat with customer service representative about the warranty and they verified that my monitors indeed have a 3-year warranty I also have the transcript of the conversation for proof if need be
I purchased a "new" computer from [redacted] online over 4th of July weekend on sale for my then-fiancee, now wife The computer would not hold a charge, would freeze up constantly for 10-minutes at a time and would make loud humming noises out of the speakersShe told me about it a couple times before I was able to take a look at it (I had recently gone through surgery)I finally contacted [redacted] about it and said that there was something broken on it and I thought it had been delivered that wayThey told me it was past the return window and that it would be covered by DellDell said they could take a look but if the computer needed to be replaced I investigated the computer further and found that someone had tried to fix the charging port that was broken with glue before it was shipped Dell says [redacted] is responsible [redacted] says Dell is responsibleI want my wife's computer replacedI filed a Revdex.com complaint against [redacted] as well
I ordered a desktop on May 6th, but I didn't receive itMy purchase ID is [redacted] , c
r is [redacted] I checked it, it's delivered, but I didn't receive it, so I think the desktop is lost
I have had a very bad customer service experience with the Dell Outlet customer service team On March 30, 2017, I ordered a New Dell laptop (Inspiron 15-2-in-1) with help from a Dell online sales personI ordered the laptop on behalf of my wife, using a debit card that is in her nameThe same afternoon, I received a call from a Dell Financial Admin Associate to notify me that there were some issues verifying the address on the debit card and she also required my wife send her an e-mail from her business/work e-mail addressBoth of those items were taken care of that same night, my wife sent the e-mail and included the address on record for the debit cardDespite having done this, the following morning (March 31) I got a call from the same Financial Admin Associate saying (in a very off-putting tone) that in spite of asking me to send her the two required items, we had not sent them in time, so she could not process the order and was going to cancel itFirstly, I was never i
I returned a computer and did not receive a refund Dell says it was processed on 9/2/16, but I did not receive the refund
I purchased a certified refurbished computer from the Dell outlet for the first time on Feb 17th, The computer arrived days laterUnfortunately, the computer crashed minutes after the initial setupI rebootedThis time it wouldn't load windowsFast forward a few hours, I narrowed the problem down to a hardware issueYou see, the screen would show signs of video card corruption and many many artifactsThen, it would beep and promptly crash, making me forcibly shut down the computerThis only happens while plugged inThis was what I spent dollars onI told myself that Dell would take care of itSo far I have been wrongI was shuffled around tech support, then customer care, then back to tech supportThe tech support rep, who could barely speak english and did NOT understand the nature of the problem, decided to send me an AC adapter in the mail, against my wishesGuess what That wasn't the problem and I ended up with an extra adapter to a broken, $comput
I bought a Dell Inspiron from MicrosoftIts been nothing but problems with Dell support since I purchased itThere is a battery issue that Dell released to customers and third party sellers on TwitterCustomers were told to update Bios and that would fix the issueWell, it didn'tI contacted Dell Tech Support and was transferred to Dell Customer Care so that this could be recalledCustomer Care told me that Tech Support found an answer to my issue and wanted to talk to me about itSo I was transferred to Tech Support and that wasn't trueI think the Dell Inspirons need to be recalled as customers that are purchasing them brand new are having problems
Placed two orders on 1/4/# [redacted] and [redacted] My payment was charged, the orders were shipped and then Dell recalled them the day they were due for deliveryThere was no communication about any changes or issues with the order, but after contacting them, they claimed a 'price mistake' and chose to recall the ordersI requested an immediate refund, since they were not going to deliver the order, but was told I must wait at least 3-business days once the items are back at Dell Now, after inquiring about the refund, I was told it could take up to daysThis is unacceptableIf they are not going to deliver the order as promised, my payment refund should be processed immediatelyI was never in possession of the order
Gift card not delivered months after transaction
I ordered dell laptop online with 512gb Ssd drive, and the order is correct after I orderedbut after a couple days, the product details of laptop I ordered changes from gb ssd to gb ssdi email to dell order support, and they told me I have to re-order the laptop with 512gb SSD due to an order processing issue and they were not able to provide me the correct SSD drivethey did change the order and didn't tell me anythingwhen I contacted them, they didn't provide any help and just say sorry and say they cannot change order Moreover, if I re-order, it will waste my time and no discount because I ordered on black FridayI spent days to contact them by email or phonewhen I called them, they always transferred me to another department, from order support, customer service, technician, to customer care, to sale teamMake me look like a foolOn 11-30-2018, I called them and said: "if you can not change the order, please hold this order and not shipping because I need ti
See case # [redacted] This is still unresolved
I ordered a brand new laptop from Dell's website directly Since day one the laptop has not worked correctly I have contacted Dell support multiple times and spent over hours in total troubleshooting with them They are blaming the issue on Windows I have another PC with the same Windows installed and that PC does not share the same issues I have preformed everything Dell asked me to do at least twice now Now they are asking me to preform the SAME troubleshooting steps all over again I have expressed my concerns directly to Dell They claim they understand the frustration, but do not take the right steps to correct the issue The only thing I have done on this laptop is troubleshoot it Anytime I try to use it for operation, it freezes or crashes I understand I am over the day return policy, but I tried to fix the Laptop first I didn't know it would turn into this ever ending problem I am still in the warranty period If I would have know