I purchased a laptop and monitor from Dell The Monitor was suggested by the sale associate and I was told it was compatible with the laptop When the order arrived the computer had been damaged in transit and the monitor did was not compatible I called Dell shortly after receiving the computer and monitor to explain that the computer had been damaged in shipping and that the monitor did not connect to the computer I was told it was because I did not have the right adapter The next adapter they sent was still not right and was in fact the HDMI cord I already had My daughter and I have sat on hold for over hours to find out if Dell will switch out the monitor for one that actually works with this computer I don't think that is a lot to ask since I just spent close to $1,with their company I find this very poor customer service to recommend a monitor that is not compatible with the laptop and then do nothing to rectify the mistake I can't imagine that a multimi
I bought a computer dec.24,I broght ih home and been having issues with it.I called them in febuary telling them that my computer keybord was only working half the time, the screan was flashing and not coming onthey did a few things and it got worse, I email them and told them its still doing itthey did a few more test t worked for a few days and sometimes a weekthey sent me a box to send the computer back to them and they would fix itthey did notand , it has gotten worseI called and email them today and I got screamed at my the frist lady, the second person told me he cant help me and was very rud, they keep passing me on and the last person said they cant fix it, becase there is nothing wrong with it
I purchased technical support at Sept to resolve the issue of my laptopThe issue is that the key"D" sometimes not responseAt Sept 27, Dell technicians came and during the process of replacing my keyboard, he broke the wifi card and the cable connected with wifi cardThe cable was attached to the LCD, so the technician called for another order to replace my wifi card and LCDAt Oct 1st, technician came and he replace the wifi card but he took the unmatched LCD, so he said that there would be another technician come to replace the right LCDUntil now, my issue is still unsolvedWhat's more, I made a phone call to Dell technical support in the morning, they said that my order was placed in the back order and need to wait for more days at leastI was patient to Dell but they totally destroyed my patience and trust Expect for the unprofessional technical service, Dell also poor at keeping promise and schedule timingSept 27, the technician said that another technician w
All of their Customer service "Agents" are in foreign countries Most of them based in the Philippines and in India Although they are fluent in English, they lack professionalism and sound robotic as if all their answers are in a computer screenno help at all!
The items in the orders # [redacted] , # [redacted] , # [redacted] and # [redacted] have been returned to Dell about one month ago, but the refund amount to my credit card is not correct for order # [redacted] , and the gift cards as a partial payment for these order have not been refundedI have contacted Dell customer services several times about this issue but got no solution
I ordered a laptop guaranteed to arrive within a week It did not arrive on time and I needed a computer right away, so I tried to cancel my order Dell would not cancel it and told me I would need to return it - if I sent the computer back as soon as I received it they would quickly process the return of both the computer and Microsoft software that I purchased with itWhen I received the computer, I immediately returned it and did receive a quick credit for the computer However, the software I purchased with it was not credited (the computer credit came through on 12/7/16) I have called back times since the hardware credit and almost a month has passed Despite a commitment that I would receive the software credit within days of a phone call I made to them inquiring about the issue on 12/14/, it is now January 5th and I still don't have it Today I was told there is an internal system problem preventing Dell from issuing the credit with no ETA for resolution Dell
I placed the order with www.dell.com on July 2nd My Delivery date was July 6th Its been more than times I contacted to DellEnd up with total lies from customer service Finally they said my credit card was issue ,So I called my credit card company immediately There was no issue with my credit card My Order Number: [redacted] Order summary Item: XPS Status: Confirmed Estimated Delivery Date: July 6th
I have two homes and two computers, New York and Florida In July of this year I purchased an Inspiron computer for my New York home (Order # [redacted] .) The purchase was by telephone and during the transaction the salesperson asked if I also wanted to buy Microsoft Office Home and Business I said yes but there was one problem in that I had two computers and I asked if I could have Microsoft Office downloaded to my Florida computer when I went there later in the year The salesperson definitely said "Yes." The salesperson either lied or was ignorant of the facts This first computer didn't work properly and I returned it and received a replacement ion August, which is fine When I arrived in Florida I called Microsoft to download the program and was told that Office Home and Business can only be used on one computer and they would not download it a second time I immediately called Dell to complain and was switched from department to department for over 1/hours, spea
I recently contacted Dell Customer Service simply to obtain from them the 25-digit product code for the Windows Operating System that they sold to me pre-installed on my computer This is information that should be supplied to the customer at the time of purchase, but isn't However, I needed this information in order to complete the upgrade process for Windows At the time that I placed this phone call, my machine was 100% operational and healthy During the call I was transferred to Dell's tech support, who persuaded me to allow them to run a system diagnostics test even though I told them that I felt this was completely unnecessary to address my issue They were quite insistent and despite my protestations I followed their verbal instructions During the course of this test, my operating system crashed and my machine became completely unusable owing to its sudden inability to boot up! I was shocked by this unwelcome turn of events and implored the tech people to return
Ordered SSD's on 1/4/ Both were shipped and in transit to my home The day of delivery, Dell recalled the shipment claiming a pricing error I've contacted Dell several time since then and been told multiple times that a refund will be issued within business days from the day Dell received back at their warehouse (1/12, according to UPS tracking # [redacted] )Today is the 10th day and I haven't been refunded They called me today and rudely stated it would be another 3-business days to process, which I replied is unacceptable Dell has had my money for days now and I have nothing to show for it Dell also refuses to send me a cancellation email, stating since the order shipped it can't be canceled; even though they recalled the shipment and I never laid eyes on the shipment The only reason I knew something was going on was I was watching the UPS tracking and noticed that someone had changed the delivery address Until I contacted Dell the 3rd time, I th
I placed a order on dell.com for custom dell xps laptops on May for a total of over $6000, I received the order 7-days later and the screens were cracked, so I called them up and asked for an exchange they said its gonna take around 7-days till I get the exchange, around weeks later I called them since haven't received it yet and they said that they had sent out an exchange but it was sent to a wrong address and the recepient refused to accept it so it's on the way back to them and as soon as they get it back they Will send out another exchange to the right address, another weeks passed and I still haven't received it and when I called they said that they're sorry but they could'nt process another exchange till after the return was back and processed in the warehouse which takes time, I wasn't very happy about it but I understood that mistakes happen sometimes so I asked if its possible to overnight it as soon as the return gets back, they said that they don't offer
Hi! I had trouble with the fan on my computer by Dell, and called customer service It was still under warrenty and they told me to send it in (they sent a postage paid Fed Ex label) I received a call and an email yesterday, stating that there was damage to the keyboard, to the LCD cover and the bottom door There was no damage to any of these pieces when I sent it to Dell They say they cannot replace the fan due to this other damage, which will cost $to fix Or, I can just take it back without any repairs Again, the damage they are telling me exist are not accurate or an honest appraisal of my computer
I purchased a new inspiron service tag [redacted] I had to send it back times for multiple repairs all timesreceived it back same product every time "fixed" only to have the same issues and have to send it in againthis last time 3/they had returned my product fixed again, but with none of the pre installed factory programs that I had originally purchased the laptop fori contacted them, and they told me I would have to pay for tech support to even help me outunacceptable since I purchased it with the pre installed programs and had multiple computer failures that had to be addressed by DELL!
I purchased a hard drive on the 4th of March and I have not received the item as of today (04/09/2016)The original date that I should have received the item got pushed back every week from the date of my initial paymentI called customer service every time I did not receive the hard drive on the promised date only to be told umpteen times that there has been a delay in my orderWhen I asked to speak to a supervise, I was told that I need to cancel and repurchase the itemI did cancel my order then made a repurchaseSame story! My order delivery date has been pushed back twice since my cancel and repurchase I am kindly seeking Revdex.com's assistance in getting my productI was charged for my first purchase and second purchase and I am yet to see my refund for the first purchase show up on my bank account DPID#'s : [redacted] & [redacted] SRN#'s: ( [redacted] ), ( [redacted] ) &( [redacted] )
Ok This is the second dell laptop I purchased from ***, the first one I got the motherboard went out a day after the warranty expiredThe current one I have is still under warranty, their tech support outfit doesn't have an inkling about the problem, I honestly feel they are giving me the run around until my warranty expires My computer has been down for three weeksI have been calling their tech support requesting they send a prepaid box in the mail so I can return this pc to get fixed rightToday I spoke to customer service who just insisted that I talk to tech support, he would not even put his supervisor on the phoneDell quality has really gone to the dogs and their service is worst
I keep on ordering camera from Dell and they keep sending me wrong item They issue me returned labelI returned the wrong item they ship me the same day as the delivery date So no day or two delayed when I returned the packagesI always return the package the same day when the package was delivered Now Dell is saying its a fraud issue I can see if there was a delay returning the package but all of them was returned back the same day Dell need not to call me for this its harassment I did nothing wrong it's Dell shipping crew I will file harassment if they keep calling me
Dell refuses to accept valid confirmed E Dell gift cardsprovided by DellMultiple calls, Unresolved We’ve encountered a payment issue We are unable to process payment for this order using the provided payment methodWe will attempt to authorize your order again on the following business day, and we’ll contact you if there’s still a problemPlease note that a delay in payment processing may delay your order shipmentYou can check your Order Status anytime If you’d like to use a different form of payment, you can chat with a Dell sales representative Mo?nday thr?ough Fr?iday, a?.mto p?.m., or call [redacted] , option Order summary Order date Nov30, Dell Purchase ID [redacted] Order total $ Your products (2) Item Qty Unit Price Subtotal Software $ $ Call of Duty Infinite Warfare Legacy Edition - Xbox One $ $ Subtotal: Shipping: Environmental Fees: Estimated Tax: Total: $
I had a tv delivered it came damaged I spoke to a customer service rep on 8/9/ He promised me that I would have a new tv shipped out and receive all the information Then on 9/12/I contacted them again as nothing had gone through and this guy told me that I could only exchange it for the same brand at the same price point and that if it was a lower price point they would not refund the difference for me They also would not have the tv repaired He was very rude about the whole ordeal
A few weeks ago I renewed my warranty on my Dell computerDell has a program where you receive a percentage back on a promotional gift cardI received a gift card in the amount of $on April I applied the gift card to the orderI then chose to pay the remainder with paypalI got an e-mail from paypal saying that I had authorized payment in full to Dell which was falseDell did not apply the giftcard and they charged the entire amount to my cardI tried to cancel the order within minutes of received the e-mail from Dell and they told me they would request that the order be cancelledBut they can't confirm if an order gets cancelled but if it did I would hear within hoursI got a shipping notification later that eveningI contacted Dell via Facebook and they refused to acknowledge the actual problem and started to ask for irrelevant things like if I would send them a picture of the front and back of the e-mailed promotional gift cardI did comply and then they wanted a
I purchased a laptop and monitor from Dell The Monitor was suggested by the sale associate and I was told it was compatible with the laptop When the order arrived the computer had been damaged in transit and the monitor did was not compatible I called Dell shortly after receiving the computer and monitor to explain that the computer had been damaged in shipping and that the monitor did not connect to the computer I was told it was because I did not have the right adapter The next adapter they sent was still not right and was in fact the HDMI cord I already had My daughter and I have sat on hold for over hours to find out if Dell will switch out the monitor for one that actually works with this computer I don't think that is a lot to ask since I just spent close to $1,with their company I find this very poor customer service to recommend a monitor that is not compatible with the laptop and then do nothing to rectify the mistake I can't imagine that a multimi
I bought a computer dec.24,I broght ih home and been having issues with it.I called them in febuary telling them that my computer keybord was only working half the time, the screan was flashing and not coming onthey did a few things and it got worse, I email them and told them its still doing itthey did a few more test t worked for a few days and sometimes a weekthey sent me a box to send the computer back to them and they would fix itthey did notand , it has gotten worseI called and email them today and I got screamed at my the frist lady, the second person told me he cant help me and was very rud, they keep passing me on and the last person said they cant fix it, becase there is nothing wrong with it
I purchased technical support at Sept to resolve the issue of my laptopThe issue is that the key"D" sometimes not responseAt Sept 27, Dell technicians came and during the process of replacing my keyboard, he broke the wifi card and the cable connected with wifi cardThe cable was attached to the LCD, so the technician called for another order to replace my wifi card and LCDAt Oct 1st, technician came and he replace the wifi card but he took the unmatched LCD, so he said that there would be another technician come to replace the right LCDUntil now, my issue is still unsolvedWhat's more, I made a phone call to Dell technical support in the morning, they said that my order was placed in the back order and need to wait for more days at leastI was patient to Dell but they totally destroyed my patience and trust Expect for the unprofessional technical service, Dell also poor at keeping promise and schedule timingSept 27, the technician said that another technician w
All of their Customer service "Agents" are in foreign countries Most of them based in the Philippines and in India Although they are fluent in English, they lack professionalism and sound robotic as if all their answers are in a computer screenno help at all!
The items in the orders # [redacted] , # [redacted] , # [redacted] and # [redacted] have been returned to Dell about one month ago, but the refund amount to my credit card is not correct for order # [redacted] , and the gift cards as a partial payment for these order have not been refundedI have contacted Dell customer services several times about this issue but got no solution
I ordered a laptop guaranteed to arrive within a week It did not arrive on time and I needed a computer right away, so I tried to cancel my order Dell would not cancel it and told me I would need to return it - if I sent the computer back as soon as I received it they would quickly process the return of both the computer and Microsoft software that I purchased with itWhen I received the computer, I immediately returned it and did receive a quick credit for the computer However, the software I purchased with it was not credited (the computer credit came through on 12/7/16) I have called back times since the hardware credit and almost a month has passed Despite a commitment that I would receive the software credit within days of a phone call I made to them inquiring about the issue on 12/14/, it is now January 5th and I still don't have it Today I was told there is an internal system problem preventing Dell from issuing the credit with no ETA for resolution Dell
I placed the order with www.dell.com on July 2nd My Delivery date was July 6th Its been more than times I contacted to DellEnd up with total lies from customer service Finally they said my credit card was issue ,So I called my credit card company immediately There was no issue with my credit card My Order Number: [redacted] Order summary Item: XPS Status: Confirmed Estimated Delivery Date: July 6th
I have two homes and two computers, New York and Florida In July of this year I purchased an Inspiron computer for my New York home (Order # [redacted] .) The purchase was by telephone and during the transaction the salesperson asked if I also wanted to buy Microsoft Office Home and Business I said yes but there was one problem in that I had two computers and I asked if I could have Microsoft Office downloaded to my Florida computer when I went there later in the year The salesperson definitely said "Yes." The salesperson either lied or was ignorant of the facts This first computer didn't work properly and I returned it and received a replacement ion August, which is fine When I arrived in Florida I called Microsoft to download the program and was told that Office Home and Business can only be used on one computer and they would not download it a second time I immediately called Dell to complain and was switched from department to department for over 1/hours, spea
I recently contacted Dell Customer Service simply to obtain from them the 25-digit product code for the Windows Operating System that they sold to me pre-installed on my computer This is information that should be supplied to the customer at the time of purchase, but isn't However, I needed this information in order to complete the upgrade process for Windows At the time that I placed this phone call, my machine was 100% operational and healthy During the call I was transferred to Dell's tech support, who persuaded me to allow them to run a system diagnostics test even though I told them that I felt this was completely unnecessary to address my issue They were quite insistent and despite my protestations I followed their verbal instructions During the course of this test, my operating system crashed and my machine became completely unusable owing to its sudden inability to boot up! I was shocked by this unwelcome turn of events and implored the tech people to return
Ordered SSD's on 1/4/ Both were shipped and in transit to my home The day of delivery, Dell recalled the shipment claiming a pricing error I've contacted Dell several time since then and been told multiple times that a refund will be issued within business days from the day Dell received back at their warehouse (1/12, according to UPS tracking # [redacted] )Today is the 10th day and I haven't been refunded They called me today and rudely stated it would be another 3-business days to process, which I replied is unacceptable Dell has had my money for days now and I have nothing to show for it Dell also refuses to send me a cancellation email, stating since the order shipped it can't be canceled; even though they recalled the shipment and I never laid eyes on the shipment The only reason I knew something was going on was I was watching the UPS tracking and noticed that someone had changed the delivery address Until I contacted Dell the 3rd time, I th
I send time for repair under year warranty it came very scratches it was not like that when I send very bad customer service
I placed a order on dell.com for custom dell xps laptops on May for a total of over $6000, I received the order 7-days later and the screens were cracked, so I called them up and asked for an exchange they said its gonna take around 7-days till I get the exchange, around weeks later I called them since haven't received it yet and they said that they had sent out an exchange but it was sent to a wrong address and the recepient refused to accept it so it's on the way back to them and as soon as they get it back they Will send out another exchange to the right address, another weeks passed and I still haven't received it and when I called they said that they're sorry but they could'nt process another exchange till after the return was back and processed in the warehouse which takes time, I wasn't very happy about it but I understood that mistakes happen sometimes so I asked if its possible to overnight it as soon as the return gets back, they said that they don't offer
Hi! I had trouble with the fan on my computer by Dell, and called customer service It was still under warrenty and they told me to send it in (they sent a postage paid Fed Ex label) I received a call and an email yesterday, stating that there was damage to the keyboard, to the LCD cover and the bottom door There was no damage to any of these pieces when I sent it to Dell They say they cannot replace the fan due to this other damage, which will cost $to fix Or, I can just take it back without any repairs Again, the damage they are telling me exist are not accurate or an honest appraisal of my computer
I purchased a new inspiron service tag [redacted] I had to send it back times for multiple repairs all timesreceived it back same product every time "fixed" only to have the same issues and have to send it in againthis last time 3/they had returned my product fixed again, but with none of the pre installed factory programs that I had originally purchased the laptop fori contacted them, and they told me I would have to pay for tech support to even help me outunacceptable since I purchased it with the pre installed programs and had multiple computer failures that had to be addressed by DELL!
I purchased a hard drive on the 4th of March and I have not received the item as of today (04/09/2016)The original date that I should have received the item got pushed back every week from the date of my initial paymentI called customer service every time I did not receive the hard drive on the promised date only to be told umpteen times that there has been a delay in my orderWhen I asked to speak to a supervise, I was told that I need to cancel and repurchase the itemI did cancel my order then made a repurchaseSame story! My order delivery date has been pushed back twice since my cancel and repurchase I am kindly seeking Revdex.com's assistance in getting my productI was charged for my first purchase and second purchase and I am yet to see my refund for the first purchase show up on my bank account DPID#'s : [redacted] & [redacted] SRN#'s: ( [redacted] ), ( [redacted] ) &( [redacted] )
Ok This is the second dell laptop I purchased from ***, the first one I got the motherboard went out a day after the warranty expiredThe current one I have is still under warranty, their tech support outfit doesn't have an inkling about the problem, I honestly feel they are giving me the run around until my warranty expires My computer has been down for three weeksI have been calling their tech support requesting they send a prepaid box in the mail so I can return this pc to get fixed rightToday I spoke to customer service who just insisted that I talk to tech support, he would not even put his supervisor on the phoneDell quality has really gone to the dogs and their service is worst
I keep on ordering camera from Dell and they keep sending me wrong item They issue me returned labelI returned the wrong item they ship me the same day as the delivery date So no day or two delayed when I returned the packagesI always return the package the same day when the package was delivered Now Dell is saying its a fraud issue I can see if there was a delay returning the package but all of them was returned back the same day Dell need not to call me for this its harassment I did nothing wrong it's Dell shipping crew I will file harassment if they keep calling me
Dell refuses to accept valid confirmed E Dell gift cardsprovided by DellMultiple calls, Unresolved We’ve encountered a payment issue We are unable to process payment for this order using the provided payment methodWe will attempt to authorize your order again on the following business day, and we’ll contact you if there’s still a problemPlease note that a delay in payment processing may delay your order shipmentYou can check your Order Status anytime If you’d like to use a different form of payment, you can chat with a Dell sales representative Mo?nday thr?ough Fr?iday, a?.mto p?.m., or call [redacted] , option Order summary Order date Nov30, Dell Purchase ID [redacted] Order total $ Your products (2) Item Qty Unit Price Subtotal Software $ $ Call of Duty Infinite Warfare Legacy Edition - Xbox One $ $ Subtotal: Shipping: Environmental Fees: Estimated Tax: Total: $
I had a tv delivered it came damaged I spoke to a customer service rep on 8/9/ He promised me that I would have a new tv shipped out and receive all the information Then on 9/12/I contacted them again as nothing had gone through and this guy told me that I could only exchange it for the same brand at the same price point and that if it was a lower price point they would not refund the difference for me They also would not have the tv repaired He was very rude about the whole ordeal
A few weeks ago I renewed my warranty on my Dell computerDell has a program where you receive a percentage back on a promotional gift cardI received a gift card in the amount of $on April I applied the gift card to the orderI then chose to pay the remainder with paypalI got an e-mail from paypal saying that I had authorized payment in full to Dell which was falseDell did not apply the giftcard and they charged the entire amount to my cardI tried to cancel the order within minutes of received the e-mail from Dell and they told me they would request that the order be cancelledBut they can't confirm if an order gets cancelled but if it did I would hear within hoursI got a shipping notification later that eveningI contacted Dell via Facebook and they refused to acknowledge the actual problem and started to ask for irrelevant things like if I would send them a picture of the front and back of the e-mailed promotional gift cardI did comply and then they wanted a