Dear Sir/Madam, I purchase a Dell Insipiron Latptop in February, While the laptop is nice in many ways, I am having an issue with [redacted] Outlook as it relates to syncing my contacts and calendar with my iPhone and iPad with iTunesiTunes does not recognize Outlook either in a direct sync with Outlook or through iCloud for WindowsI spend over hours in the phone with *** and they said that iTunes is working fine but Outlook either was corrupt or there are files missing in OutlookThey have exhausted all options and stated that Outlook needs to be reinstalled on the PC The laptop had to have come to me this wayCalls to the Dell support only resulted in them trying to sell me extended warranties for over $which is 20% of the cost of the PCHow can Dell not stand behind their products after only weeks? I want the issue resolved or to be able to return the PC for an exact replacement or full refundI shouldn’t to have to pay extra for thisThey don’t
The week before last, we had what would seem to be a problem with our main desktop computer, purchased from Dell We have only had the computer since the start of There was a power surge during a recent storm, and it threw the computer out of sync, and we could get no resolution from our location We called Dell service support (their customer support is in India) and after troubleshooting our problem, the technician stated that he was going to send out another hard drive We received it a few days later, and installed it successfully in our computer We felt that this was an issue in which a Dell technician should have been involved After putting in the hard drive, we were told to start up the computer - which we did; this didn't solve our problem Apparently, our Operating System was then found to be corrupt, and we were told that we should have the computer sent back to have it repaired As of last week, we hadn't gotten the paperwork, nor the container which was
During an online chat with a Dell representative, I was described a certain laptop The link he provided for me to purchase, however, was for a significantly lower quality laptop I have had a lot of issues with the computer and then was convinced to purchase the Dell Tech Concierge plan for an additional fee We have spent HOURS on the phone, replacing the operating system, many "updates" and most recently a physical replacement of the power supply and cord During the service call, I complained to the technician that the computer was slow and often locked up while I was using it He then showed me that I had a "bottom of the barrel" processor, and that would explain the slowness and lock up issues I was shocked That was NOT what I thought I had purchased I have taken this issue to Dell and they contend that I had days to apply for a refund, and since we are more than days out, I cannot get any monetary relief I feel like I was lied to -- classic bait and switch N
This is both a delivery and sales issue with Dell I ordered an Alienware laptop on November 26, under a Black Friday/Thanksgiving sale with advertised 10% discount and additional 10% rewards when using Dell Preferred Account for $2,with cashback reward of $ Estimated shipping for this product was on or before December 8th As it approached this date, my customer service nightmare with Dell spiraled out of control To illustrate my level of frustration, this is the first Revdex.com complaint I have ever issued against a company When I checked on the status of my order on December 5th (support request [redacted] ), I was informed that my order configuration was "invalid" and that I would need to cancel and reorder the same product, at full price, losing both discounts I was transferred to the "order modification team" who explained that I actually did not have to cancel, it was simply a parts shortage and all I needed to do was wait Checking the status again, on D
I purchased a dell desk top computer on nov28th The hard drive is still under warrantyI have tried to contact dell but spend endless hours being transferred or hung up onNo one seems to know their job there I am using lenux and they do not know how to get in to find the error codesI have had my computer checked by a professional and he told me the hard drive is goingI just keep getting the run around with all dell numbers I have calledVery frustrated
I have been a customer of Dell for years and the quality has been consistently going down, the customer service is non existent and the people in India are rude and can barely speak English If you ask to be transferred to an American speaking person they tell you they can not do that There is no loyalty to their customers especialky in America on any level, they will nickel and dime you to death
In August I purchased $75,of computer equipment for a businessOnce I received the shipping notification I noticed that the order was going to my home address, over boxes, instead of a businessI called and they stopped the process but some of the orders were already in place The sales agent called all the departments necessary to alert everyone including FEDEX Nothing was actually shipped to my home so I never received any merchandise Dell went ahead and charged my AMEX and the charges are still pending and disputes made for such items I called multiple times to see when I will receive my credits and I always get, "they are working on it" I cant seem to find anyone to get answers and to follow up with me The calls always gets transferred to India or the Philippines I found a supervisor, [redacted] badge # [redacted] , that helped me on the day I called but nothing else happenedHe claimed that all the Supervisors for Dell Computers are in the PhilippinesNo one in th
I contacted Dell weeks ago because I lost all my data when I tranferred over to Microsoft 10, I was on the phone for hours trying to get someone to send me a CD for Microsoft which is what I orginally had on my computer Finally I emailed some of the corporate office staff and received a call from a Mr [redacted] after explaining to him what had happened Mr [redacted] sent me a Recovery Disc for Windows and told me I would have to go online to Dell to get the drivers to reinstall on my computer After several attempts to download the drivers that do not work for my computer I contacted Mr [redacted] again by email and he told me that a Resource disc for my computer no longer exsited and that I would need to go online However the drivers online do not work for my computer I am really frustrated with Dell I spent $for a computer and now I cannot get the drivers I need
Purchased machines, Dell shipped machines, and they got lost in transit, the tracking information showed it was an invalid tracking number, even days after the machines were shippedDell sent more machines, which were receivedThe next day, the original machines arrivedmachines were returned to dellNow Dell is not honoring the warranty on the remaining machines that were not shipped back
Went to purchase an astro atr gaming headset and I did a Google searchONE of the first few links was dell.com (the full link is: [redacted] )At this link it showed that the price is $with free shippingI try to add it to the cart and checkout but the page wouldn't let meSo I contact dell and tell them of the problem and they say sorry that price is no longer valid but we can give it to you for the $price with 5% off ($142.50) with free day shippingThis seems like bait-and-switch advertising to me
On 09/14/I purchased a USB Media Stick with the Operating System Windows Professional from DellI installed the Operating System on Oct1, The reason I didn't install the Operating System sooner because I am [redacted] with [redacted] and had to go to the [redacted] two times because of an [redacted] After installing the Operating System I was Unable to do any updates on the System I purchased from DellOn October 10, I contacted DellI talked to a person from Dell and he said you need to call option so that person forwarded my call to that numberI talked to another person from that Department and he said let me talk to my supervisorI waited Minutes and the person hung up on meThen I called the number that was given to me by the first Tech and talked to another person and he said no worry I will help youI explained that I had purchased the Operating System Order # [redacted] He said I was out of Warranty which I alrea
I purchased this Dell Inspersion Laptop on March 5, I have had numeral problems with itThe last technician advised me there was a High CPU causing the laptop to run slowTicket # [redacted] I was transfered to the Software Technial suppuort departmentI explained what was told to me by previous techThe person I spoke said I had a software problem and I would have to pay for it because I didn't have software warrantyI told himThis is a scam operationI haven't had this computer for monthsIf there is a software problem or any problem with it , I bought it like this and Dell put inferior software in the laptopI have nothing to cause High CPU, what ever that meanI shouldn't have to $to have Dell fix the software they issued when they manufactured this laptopIt's a scam to make consumers pay for service that should operate at least months before it breaks downIf Dell refuse to correct the problemI will take it to an independent computer company to ha
I have a Dell cdn printer, The fax component was originally set using it's own designated line Now we have changed the service, so Century Link maintained the fax line phone number for people to dial when sending a fax & set up a distinct ring for the fax machine to recognize a different ring pattern of short ring short ring long ring & pick up By use of a splitter both phones share the same line jack In the Dell Manual for my product it talks about this feature Saying to go to System settings, then to Admin settings, then to fax settings, in the fax settings when you arrow down to DRPD (direct ring tone) it explains how the telephone company sets up the phone number(which I already have) & the ring tone (in this case short short long) but that is where it ends When going to the printer when you see the DRPD there are different patterns, in which mine is set on # No further explanation No assistance in the manual as to what the patterns mean or how
Hello, I won a Walking Dead-themed Inspiron Gaming laptop at San Diego Comic-Con by sharing a promotional image on TwitterDell tweeted me I won on August 8th, and they would send it to me within 4-weeks I was excited and appreciative and followed up accordingly I still have no Dell, and the company they outsourced the prize responsibility to (FutureUS) went from making excuses to unresponsiveI have tweeted, DMed, and e-mailed both FutureUS and Dell, and received no responses Tax season is rolling around and a Wwas filed for a prize Dell I never receivedI will be paying taxes on a Dell I don't have, and a Dell that's value has heavily depreciated I was extremely excited to win this computer, as I have been wanting to buy a gaming computerThe shine of the prize is long gone as I lost out on Black Friday deals and other opportunities for new computers, along with half a year of gaming time with friends
Purchased a TV from Dell on 8/27/The TV arrived at my home on 9/10/After opening the TV it was damaged (cracked on the right of the tv causing the screen quality to be poor and exposure of the inside of the TV)I attempted to call Dell the day it was installed 9/28/but they were closed due to it being a Saturday afternoonI called first thing Monday morning October 1, and filed a claimAfter being told I was out of the window for day return the representative said they would escalate my claim to see if they would accommodate the request since it was days out of policy The TV was installed at a later date then when it was delivered because I had wait for assistance from my father because it was too heavy and needed to be mounted on the wallI filed a claim with Dell (where it was purchased), *** (manufacturer) and *** the shipping companyAll told me they were unable to help me and I was stuck with my broken TV
I purchased two Alienware Computers from Dell @ Round Rock Texas Both laptops were bundled with a game called Forza Motorsport I have contacted Dell who told me to contact Microsoft who told me to contact Dell an so one for over two months now and we still have not received the game Order date for the two laptops was 10/12/ Order number [redacted] , System Service Tags: [redacted] , and [redacted] I have discussed this issue with Dell and Microsoft over times and I'm tired of the run around So I'm making a formal complaint I would like to have the games given to me as promised and some compensation for my time and trouble over the past few months of fighting with them This line is taken directly from the invoice 634-BOUK Forza Motorsport Included in Purchase EA
I ordered a Dell Computer on 12/18/and found, after trac***, that it was sent to an address in [redacted] instead of to my home in [redacted] ** After trying to contact customer service several times I finally convinced them that the computer was not stolen from me it was never delivered They then said they would send me another computer When I asked them if it would be delivered to me by Christmas they said no I then contacted them through email, as after a several hour wait I could not get anyone on the phone, and asked that my order be cancelled because it was a Christmas gift They sent a replacement anyway I refused delivery on December I then received a Statement from them in January I tried calling them, sending certified mail to them and regular mail to them to prove that I did not have a Dell Computer and that I should be credited and my account closed with no success I then contacted Financial Services by phone on Feb who transferred me to Customer S
On October 29, 2017, I called Dell Customer support in order to try and resolve an network and wifi issueMy laptop randomly, on occasion, would not connect to any network and I would simply reset the system every timeI finally bit the bullet as it was a hassle to do every time and went to tech support for helpBecause my laptop was no longer on warranty, I paid $for about an hour of tech support's helpThey had told me they permanently resolved the issue, and so I paid happilyHowever, the same issue occurred again on Nov6, and yet again on Nov12, I attempted to complain and promptly realized that Dell doesn't have a complaints department or phone number; I was talking to sales, and they redirected me to customer tech support, also obviously not the correct placeThey also never sent me an invoice to the email I provided during the phone call, and I had to call again to even get an invoiceI am incredibly frustrated and would like to be at least refunded
I ordered a computer thru them on November They have continued to delay shipping my computerThey always tell me its due to lack of parts, or an FTC issueThey have had my money for weeks and counting; when I call I'm always told I'm talking to the wrong departmentI have tried to come to some kind of resolution with them and they tell me its being shipped, then several days later I get an email saying shipping has been delayed yet againThis is very tiring, this is for my business not personal use
I had arranged to return the DELL tower and monitor I had just orderedWhen the email came on 3-4-with the return info, there were tracking numbers in the subject line, but there were no shipping label included or attached to the message I left a voice mail, but didn't get a call backI sent an email about not getting the shipping labels on 3-5-16, I didn't get a replyI called the return department on 3-7-and was instructed to print out the emails and use those at USP to return the itemsI went to the [redacted] Customer Center in [redacted] and was told the tracking numbers couldn't be used to generate shipping labels, but she could generate new labels, which is what happenedI received duplicate copies of the shipping documentsThe address used was [redacted] ***On 3-24-someone from that identified himself from the DELL Finance Deptcalled me asking about the items that were to be returnedI explained to him what happenedThen I went online to
Dear Sir/Madam, I purchase a Dell Insipiron Latptop in February, While the laptop is nice in many ways, I am having an issue with [redacted] Outlook as it relates to syncing my contacts and calendar with my iPhone and iPad with iTunesiTunes does not recognize Outlook either in a direct sync with Outlook or through iCloud for WindowsI spend over hours in the phone with *** and they said that iTunes is working fine but Outlook either was corrupt or there are files missing in OutlookThey have exhausted all options and stated that Outlook needs to be reinstalled on the PC The laptop had to have come to me this wayCalls to the Dell support only resulted in them trying to sell me extended warranties for over $which is 20% of the cost of the PCHow can Dell not stand behind their products after only weeks? I want the issue resolved or to be able to return the PC for an exact replacement or full refundI shouldn’t to have to pay extra for thisThey don’t
The week before last, we had what would seem to be a problem with our main desktop computer, purchased from Dell We have only had the computer since the start of There was a power surge during a recent storm, and it threw the computer out of sync, and we could get no resolution from our location We called Dell service support (their customer support is in India) and after troubleshooting our problem, the technician stated that he was going to send out another hard drive We received it a few days later, and installed it successfully in our computer We felt that this was an issue in which a Dell technician should have been involved After putting in the hard drive, we were told to start up the computer - which we did; this didn't solve our problem Apparently, our Operating System was then found to be corrupt, and we were told that we should have the computer sent back to have it repaired As of last week, we hadn't gotten the paperwork, nor the container which was
During an online chat with a Dell representative, I was described a certain laptop The link he provided for me to purchase, however, was for a significantly lower quality laptop I have had a lot of issues with the computer and then was convinced to purchase the Dell Tech Concierge plan for an additional fee We have spent HOURS on the phone, replacing the operating system, many "updates" and most recently a physical replacement of the power supply and cord During the service call, I complained to the technician that the computer was slow and often locked up while I was using it He then showed me that I had a "bottom of the barrel" processor, and that would explain the slowness and lock up issues I was shocked That was NOT what I thought I had purchased I have taken this issue to Dell and they contend that I had days to apply for a refund, and since we are more than days out, I cannot get any monetary relief I feel like I was lied to -- classic bait and switch N
This is both a delivery and sales issue with Dell I ordered an Alienware laptop on November 26, under a Black Friday/Thanksgiving sale with advertised 10% discount and additional 10% rewards when using Dell Preferred Account for $2,with cashback reward of $ Estimated shipping for this product was on or before December 8th As it approached this date, my customer service nightmare with Dell spiraled out of control To illustrate my level of frustration, this is the first Revdex.com complaint I have ever issued against a company When I checked on the status of my order on December 5th (support request [redacted] ), I was informed that my order configuration was "invalid" and that I would need to cancel and reorder the same product, at full price, losing both discounts I was transferred to the "order modification team" who explained that I actually did not have to cancel, it was simply a parts shortage and all I needed to do was wait Checking the status again, on D
I purchased a dell desk top computer on nov28th The hard drive is still under warrantyI have tried to contact dell but spend endless hours being transferred or hung up onNo one seems to know their job there I am using lenux and they do not know how to get in to find the error codesI have had my computer checked by a professional and he told me the hard drive is goingI just keep getting the run around with all dell numbers I have calledVery frustrated
I have been a customer of Dell for years and the quality has been consistently going down, the customer service is non existent and the people in India are rude and can barely speak English If you ask to be transferred to an American speaking person they tell you they can not do that There is no loyalty to their customers especialky in America on any level, they will nickel and dime you to death
In August I purchased $75,of computer equipment for a businessOnce I received the shipping notification I noticed that the order was going to my home address, over boxes, instead of a businessI called and they stopped the process but some of the orders were already in place The sales agent called all the departments necessary to alert everyone including FEDEX Nothing was actually shipped to my home so I never received any merchandise Dell went ahead and charged my AMEX and the charges are still pending and disputes made for such items I called multiple times to see when I will receive my credits and I always get, "they are working on it" I cant seem to find anyone to get answers and to follow up with me The calls always gets transferred to India or the Philippines I found a supervisor, [redacted] badge # [redacted] , that helped me on the day I called but nothing else happenedHe claimed that all the Supervisors for Dell Computers are in the PhilippinesNo one in th
I contacted Dell weeks ago because I lost all my data when I tranferred over to Microsoft 10, I was on the phone for hours trying to get someone to send me a CD for Microsoft which is what I orginally had on my computer Finally I emailed some of the corporate office staff and received a call from a Mr [redacted] after explaining to him what had happened Mr [redacted] sent me a Recovery Disc for Windows and told me I would have to go online to Dell to get the drivers to reinstall on my computer After several attempts to download the drivers that do not work for my computer I contacted Mr [redacted] again by email and he told me that a Resource disc for my computer no longer exsited and that I would need to go online However the drivers online do not work for my computer I am really frustrated with Dell I spent $for a computer and now I cannot get the drivers I need
Purchased machines, Dell shipped machines, and they got lost in transit, the tracking information showed it was an invalid tracking number, even days after the machines were shippedDell sent more machines, which were receivedThe next day, the original machines arrivedmachines were returned to dellNow Dell is not honoring the warranty on the remaining machines that were not shipped back
Went to purchase an astro atr gaming headset and I did a Google searchONE of the first few links was dell.com (the full link is: [redacted] )At this link it showed that the price is $with free shippingI try to add it to the cart and checkout but the page wouldn't let meSo I contact dell and tell them of the problem and they say sorry that price is no longer valid but we can give it to you for the $price with 5% off ($142.50) with free day shippingThis seems like bait-and-switch advertising to me
On 09/14/I purchased a USB Media Stick with the Operating System Windows Professional from DellI installed the Operating System on Oct1, The reason I didn't install the Operating System sooner because I am [redacted] with [redacted] and had to go to the [redacted] two times because of an [redacted] After installing the Operating System I was Unable to do any updates on the System I purchased from DellOn October 10, I contacted DellI talked to a person from Dell and he said you need to call option so that person forwarded my call to that numberI talked to another person from that Department and he said let me talk to my supervisorI waited Minutes and the person hung up on meThen I called the number that was given to me by the first Tech and talked to another person and he said no worry I will help youI explained that I had purchased the Operating System Order # [redacted] He said I was out of Warranty which I alrea
I purchased this Dell Inspersion Laptop on March 5, I have had numeral problems with itThe last technician advised me there was a High CPU causing the laptop to run slowTicket # [redacted] I was transfered to the Software Technial suppuort departmentI explained what was told to me by previous techThe person I spoke said I had a software problem and I would have to pay for it because I didn't have software warrantyI told himThis is a scam operationI haven't had this computer for monthsIf there is a software problem or any problem with it , I bought it like this and Dell put inferior software in the laptopI have nothing to cause High CPU, what ever that meanI shouldn't have to $to have Dell fix the software they issued when they manufactured this laptopIt's a scam to make consumers pay for service that should operate at least months before it breaks downIf Dell refuse to correct the problemI will take it to an independent computer company to ha
I have a Dell cdn printer, The fax component was originally set using it's own designated line Now we have changed the service, so Century Link maintained the fax line phone number for people to dial when sending a fax & set up a distinct ring for the fax machine to recognize a different ring pattern of short ring short ring long ring & pick up By use of a splitter both phones share the same line jack In the Dell Manual for my product it talks about this feature Saying to go to System settings, then to Admin settings, then to fax settings, in the fax settings when you arrow down to DRPD (direct ring tone) it explains how the telephone company sets up the phone number(which I already have) & the ring tone (in this case short short long) but that is where it ends When going to the printer when you see the DRPD there are different patterns, in which mine is set on # No further explanation No assistance in the manual as to what the patterns mean or how
Hello, I won a Walking Dead-themed Inspiron Gaming laptop at San Diego Comic-Con by sharing a promotional image on TwitterDell tweeted me I won on August 8th, and they would send it to me within 4-weeks I was excited and appreciative and followed up accordingly I still have no Dell, and the company they outsourced the prize responsibility to (FutureUS) went from making excuses to unresponsiveI have tweeted, DMed, and e-mailed both FutureUS and Dell, and received no responses Tax season is rolling around and a Wwas filed for a prize Dell I never receivedI will be paying taxes on a Dell I don't have, and a Dell that's value has heavily depreciated I was extremely excited to win this computer, as I have been wanting to buy a gaming computerThe shine of the prize is long gone as I lost out on Black Friday deals and other opportunities for new computers, along with half a year of gaming time with friends
Purchased a TV from Dell on 8/27/The TV arrived at my home on 9/10/After opening the TV it was damaged (cracked on the right of the tv causing the screen quality to be poor and exposure of the inside of the TV)I attempted to call Dell the day it was installed 9/28/but they were closed due to it being a Saturday afternoonI called first thing Monday morning October 1, and filed a claimAfter being told I was out of the window for day return the representative said they would escalate my claim to see if they would accommodate the request since it was days out of policy The TV was installed at a later date then when it was delivered because I had wait for assistance from my father because it was too heavy and needed to be mounted on the wallI filed a claim with Dell (where it was purchased), *** (manufacturer) and *** the shipping companyAll told me they were unable to help me and I was stuck with my broken TV
I purchased two Alienware Computers from Dell @ Round Rock Texas Both laptops were bundled with a game called Forza Motorsport I have contacted Dell who told me to contact Microsoft who told me to contact Dell an so one for over two months now and we still have not received the game Order date for the two laptops was 10/12/ Order number [redacted] , System Service Tags: [redacted] , and [redacted] I have discussed this issue with Dell and Microsoft over times and I'm tired of the run around So I'm making a formal complaint I would like to have the games given to me as promised and some compensation for my time and trouble over the past few months of fighting with them This line is taken directly from the invoice 634-BOUK Forza Motorsport Included in Purchase EA
I ordered a Dell Computer on 12/18/and found, after trac***, that it was sent to an address in [redacted] instead of to my home in [redacted] ** After trying to contact customer service several times I finally convinced them that the computer was not stolen from me it was never delivered They then said they would send me another computer When I asked them if it would be delivered to me by Christmas they said no I then contacted them through email, as after a several hour wait I could not get anyone on the phone, and asked that my order be cancelled because it was a Christmas gift They sent a replacement anyway I refused delivery on December I then received a Statement from them in January I tried calling them, sending certified mail to them and regular mail to them to prove that I did not have a Dell Computer and that I should be credited and my account closed with no success I then contacted Financial Services by phone on Feb who transferred me to Customer S
On October 29, 2017, I called Dell Customer support in order to try and resolve an network and wifi issueMy laptop randomly, on occasion, would not connect to any network and I would simply reset the system every timeI finally bit the bullet as it was a hassle to do every time and went to tech support for helpBecause my laptop was no longer on warranty, I paid $for about an hour of tech support's helpThey had told me they permanently resolved the issue, and so I paid happilyHowever, the same issue occurred again on Nov6, and yet again on Nov12, I attempted to complain and promptly realized that Dell doesn't have a complaints department or phone number; I was talking to sales, and they redirected me to customer tech support, also obviously not the correct placeThey also never sent me an invoice to the email I provided during the phone call, and I had to call again to even get an invoiceI am incredibly frustrated and would like to be at least refunded
I ordered a computer thru them on November They have continued to delay shipping my computerThey always tell me its due to lack of parts, or an FTC issueThey have had my money for weeks and counting; when I call I'm always told I'm talking to the wrong departmentI have tried to come to some kind of resolution with them and they tell me its being shipped, then several days later I get an email saying shipping has been delayed yet againThis is very tiring, this is for my business not personal use
I had arranged to return the DELL tower and monitor I had just orderedWhen the email came on 3-4-with the return info, there were tracking numbers in the subject line, but there were no shipping label included or attached to the message I left a voice mail, but didn't get a call backI sent an email about not getting the shipping labels on 3-5-16, I didn't get a replyI called the return department on 3-7-and was instructed to print out the emails and use those at USP to return the itemsI went to the [redacted] Customer Center in [redacted] and was told the tracking numbers couldn't be used to generate shipping labels, but she could generate new labels, which is what happenedI received duplicate copies of the shipping documentsThe address used was [redacted] ***On 3-24-someone from that identified himself from the DELL Finance Deptcalled me asking about the items that were to be returnedI explained to him what happenedThen I went online to