I bought a Dell touchscreen laptop Inspiron at [redacted] in [redacted] , **A few weeks after I bought it, I was having problems with the touchscreenIt would work for a while and then it would freeze and stop workingI was able to use the computer with the mouse, just not the touchscreenAfter being on the phone for over hours with Dell for a total of times, They told me I can send it to the depot to have it repaired since it was under warranteeI was in touch with [redacted] from the depot and he walked me through every step and gave me frequent updates almost daily when I returned the computer to the depotWhen I received the computer a few weeks later, it was not repaired properly and the touchscreen had the same problemSome of the multiple problems (circles and squares appearing on the screen when I plugged it in) were fixed but the problem with the touchscreen was notI immediately emailed [redacted] and he was very niceI told him if he did not correct the pr
My experience working with Dell's customer service via telephone has been very frustrating I did not receive two key pieces of information we needed to get Office started on our new laptop, or to define the premier support service we bought When I called the customer care line, two calls were dropped or I was put on indefinite hold The issue was not resolved until I spent minutes on the phone with a supervisor To make all this more complicated, Dell has out-sourced its customer care to a country where English is not a first language, and although I have extensive experience working with non-English speakers, I had a very difficult time understanding the customer care representatives In addition, I spent an extra $on a premium technology support for four years, but Dell never sent any written instructions on how to access that support or what it does and doesn't cover In the end, Dell promised refund $to us for our time lost to deal with the problems, but, all in all, we have learned our lesson: buy from a brick-and-mortar store with in-house, on-site customer service
Dell has continued to fail in refunding a return that was purchased on a gift card and returned to them over months They continue to say the issue has been fixed but have failed to deliver on the return of funds
On 09/14/I purchased a USB Media Stick with the Operating System Windows Professional from DellI installed the Operating System on Oct1, The reason I didn't install the Operating System sooner because I am [redacted] with [redacted] and had to go to the [redacted] two times because of an [redacted] After installing the Operating System I was Unable to do any updates on the System I purchased from DellOn October 10, I contacted DellI talked to a person from Dell and he said you need to call option so that person forwarded my call to that numberI talked to another person from that Department and he said let me talk to my supervisorI waited Minutes and the person hung up on meThen I called the number that was given to me by the first Tech and talked to another person and he said no worry I will help youI explained that I had purchased the Operating System Order # [redacted] He said I was out of Warranty which I alrea
On 11/22/i ordered Dell UltraSharp Dual Monitor Bundle - U2412M with MDSfor $They then canceled my order on 11/23/I would like them to complete my order for the monitors at the advertised price
During an online chat with a Dell representative, I was described a certain laptop The link he provided for me to purchase, however, was for a significantly lower quality laptop I have had a lot of issues with the computer and then was convinced to purchase the Dell Tech Concierge plan for an additional fee We have spent HOURS on the phone, replacing the operating system, many "updates" and most recently a physical replacement of the power supply and cord During the service call, I complained to the technician that the computer was slow and often locked up while I was using it He then showed me that I had a "bottom of the barrel" processor, and that would explain the slowness and lock up issues I was shocked That was NOT what I thought I had purchased I have taken this issue to Dell and they contend that I had days to apply for a refund, and since we are more than days out, I cannot get any monetary relief I feel like I was lied to -- classic bait and switch N
Purchased machines, Dell shipped machines, and they got lost in transit, the tracking information showed it was an invalid tracking number, even days after the machines were shippedDell sent more machines, which were receivedThe next day, the original machines arrivedmachines were returned to dellNow Dell is not honoring the warranty on the remaining machines that were not shipped back
The complaint is in regards with my Dell Inspiron Series (Service Tag number - [redacted] ) which I had bought in the last week of December from Best BuyI have maintained the laptop in perfect physical condition till now, and it looks brand new Around May 10th 2017, my laptop suddenly stopped working and I called up Dell Support to understand the issueThey asked me to open up my laptop and run a simple diagnosticAfter doing this, they figured that I should send my laptop to the service center, as they felt that the motherboard has crashed and needed to be replacedI sent the laptop to them and they replaced the motherboard as they found that it had indeed crashedI had to face a period of about days of not having my laptop, during which I faced a great hassle in my workThe laptop was sent back and it worked fine after the repair On the morning of July 23rd 2017, my laptop did not start up and there was no response on it, much like what had happened two month
The week before last, we had what would seem to be a problem with our main desktop computer, purchased from Dell We have only had the computer since the start of There was a power surge during a recent storm, and it threw the computer out of sync, and we could get no resolution from our location We called Dell service support (their customer support is in India) and after troubleshooting our problem, the technician stated that he was going to send out another hard drive We received it a few days later, and installed it successfully in our computer We felt that this was an issue in which a Dell technician should have been involved After putting in the hard drive, we were told to start up the computer - which we did; this didn't solve our problem Apparently, our Operating System was then found to be corrupt, and we were told that we should have the computer sent back to have it repaired As of last week, we hadn't gotten the paperwork, nor the container which was
I have a Dell cdn printer, The fax component was originally set using it's own designated line Now we have changed the service, so Century Link maintained the fax line phone number for people to dial when sending a fax & set up a distinct ring for the fax machine to recognize a different ring pattern of short ring short ring long ring & pick up By use of a splitter both phones share the same line jack In the Dell Manual for my product it talks about this feature Saying to go to System settings, then to Admin settings, then to fax settings, in the fax settings when you arrow down to DRPD (direct ring tone) it explains how the telephone company sets up the phone number(which I already have) & the ring tone (in this case short short long) but that is where it ends When going to the printer when you see the DRPD there are different patterns, in which mine is set on # No further explanation No assistance in the manual as to what the patterns mean or how
I ordered an LG inch TV from DELL on October 2018, it was delivered October 18th I didn't open the box because it was a Christmas present and the box was undamagedI open the box on December 23rd to set the TV up and found a fist sized shattered area in the screenThe customer support manager basically told me that I was out of luck since I ordered it over days agoNow I am told too bad, we can't help you! DELL order # [redacted] Purchase ID: [redacted]
In August I purchased $75,of computer equipment for a businessOnce I received the shipping notification I noticed that the order was going to my home address, over boxes, instead of a businessI called and they stopped the process but some of the orders were already in place The sales agent called all the departments necessary to alert everyone including FEDEX Nothing was actually shipped to my home so I never received any merchandise Dell went ahead and charged my AMEX and the charges are still pending and disputes made for such items I called multiple times to see when I will receive my credits and I always get, "they are working on it" I cant seem to find anyone to get answers and to follow up with me The calls always gets transferred to India or the Philippines I found a supervisor, [redacted] badge # [redacted] , that helped me on the day I called but nothing else happenedHe claimed that all the Supervisors for Dell Computers are in the PhilippinesNo one in th
This is both a delivery and sales issue with Dell I ordered an Alienware laptop on November 26, under a Black Friday/Thanksgiving sale with advertised 10% discount and additional 10% rewards when using Dell Preferred Account for $2,with cashback reward of $ Estimated shipping for this product was on or before December 8th As it approached this date, my customer service nightmare with Dell spiraled out of control To illustrate my level of frustration, this is the first Revdex.com complaint I have ever issued against a company When I checked on the status of my order on December 5th (support request [redacted] ), I was informed that my order configuration was "invalid" and that I would need to cancel and reorder the same product, at full price, losing both discounts I was transferred to the "order modification team" who explained that I actually did not have to cancel, it was simply a parts shortage and all I needed to do was wait Checking the status again, on D
I had arranged to return the DELL tower and monitor I had just orderedWhen the email came on 3-4-with the return info, there were tracking numbers in the subject line, but there were no shipping label included or attached to the message I left a voice mail, but didn't get a call backI sent an email about not getting the shipping labels on 3-5-16, I didn't get a replyI called the return department on 3-7-and was instructed to print out the emails and use those at USP to return the itemsI went to the [redacted] Customer Center in [redacted] and was told the tracking numbers couldn't be used to generate shipping labels, but she could generate new labels, which is what happenedI received duplicate copies of the shipping documentsThe address used was [redacted] ***On 3-24-someone from that identified himself from the DELL Finance Deptcalled me asking about the items that were to be returnedI explained to him what happenedThen I went online to
I ordered a Dell Computer on 12/18/and found, after trac***, that it was sent to an address in [redacted] instead of to my home in [redacted] ** After trying to contact customer service several times I finally convinced them that the computer was not stolen from me it was never delivered They then said they would send me another computer When I asked them if it would be delivered to me by Christmas they said no I then contacted them through email, as after a several hour wait I could not get anyone on the phone, and asked that my order be cancelled because it was a Christmas gift They sent a replacement anyway I refused delivery on December I then received a Statement from them in January I tried calling them, sending certified mail to them and regular mail to them to prove that I did not have a Dell Computer and that I should be credited and my account closed with no success I then contacted Financial Services by phone on Feb who transferred me to Customer S
It is now three days short of a month since I opened a support ticket with Dell (July 22, 2016)After talking with several representatives for a over hours one day and another few hours and emails on different occasions, Dell ordered a dispatch to repair my laptop at my homeThe technician came as promised and attempted to repair my laptop but was unsuccessfulI was told to send my laptop in to get repairedAfter receiving my laptop back from the repair depot, I notices that the same issue existed with an additional oneThe ticket was initially opened to repair the touch screen that was constantly activated, caused the laptop to me unusableAfter replacing the LCD twice, the advised me that it was their policy to repeat the repair for a third time before an exchange can be madeA manager (ID # [redacted] ) assured me that I will have a working laptop by the time my school starts on (Aug22nd, 2016)(a month from when the ticket was opened)He promised that a technician would be at
I recently contacted the Revdex.com with an issue concerning my AW3418dwI received a REFURBISHED monitor in replacement maybe a month agoI called DELL the other day because I have dead pixel (s)They couldn't find my refurbished monitor under my account and am running into a roadblock (lack of better words)Today I turned on my PC and the front USB port (of 2) didn't work and I continuously get random flickeringI called Dell but they were closed and due to them being lost on this monitor belonging to me, I am reaching out to Dell through the Revdex.com to resolve this by replacement with a NEW (NOT REFURBISHED) monitor Service Tag [redacted] Alienware Support | SR [redacted] | [redacted] unique tracking number [redacted]
I purchased two Alienware Computers from Dell @ Round Rock Texas Both laptops were bundled with a game called Forza Motorsport I have contacted Dell who told me to contact Microsoft who told me to contact Dell an so one for over two months now and we still have not received the game Order date for the two laptops was 10/12/ Order number [redacted] , System Service Tags: [redacted] , and [redacted] I have discussed this issue with Dell and Microsoft over times and I'm tired of the run around So I'm making a formal complaint I would like to have the games given to me as promised and some compensation for my time and trouble over the past few months of fighting with them This line is taken directly from the invoice 634-BOUK Forza Motorsport Included in Purchase EA
I returned a computer on 2/22/to Dell for their full refund which they agreed I was due, and they did not return $of my original purchase price of $ They advertise a free return of the FULL purchase price on the sale of a computer I have contacted their customer service twice now, each ***e being promised that they would return the rest of my money, with each ***e being a lie...they have not to this day I was assigned a sr # [redacted] by Dell that documents the full episode by them
I ordered a computer thru them on November They have continued to delay shipping my computerThey always tell me its due to lack of parts, or an FTC issueThey have had my money for weeks and counting; when I call I'm always told I'm talking to the wrong departmentI have tried to come to some kind of resolution with them and they tell me its being shipped, then several days later I get an email saying shipping has been delayed yet againThis is very tiring, this is for my business not personal use
I bought a Dell touchscreen laptop Inspiron at [redacted] in [redacted] , **A few weeks after I bought it, I was having problems with the touchscreenIt would work for a while and then it would freeze and stop workingI was able to use the computer with the mouse, just not the touchscreenAfter being on the phone for over hours with Dell for a total of times, They told me I can send it to the depot to have it repaired since it was under warranteeI was in touch with [redacted] from the depot and he walked me through every step and gave me frequent updates almost daily when I returned the computer to the depotWhen I received the computer a few weeks later, it was not repaired properly and the touchscreen had the same problemSome of the multiple problems (circles and squares appearing on the screen when I plugged it in) were fixed but the problem with the touchscreen was notI immediately emailed [redacted] and he was very niceI told him if he did not correct the pr
My experience working with Dell's customer service via telephone has been very frustrating I did not receive two key pieces of information we needed to get Office started on our new laptop, or to define the premier support service we bought When I called the customer care line, two calls were dropped or I was put on indefinite hold The issue was not resolved until I spent minutes on the phone with a supervisor To make all this more complicated, Dell has out-sourced its customer care to a country where English is not a first language, and although I have extensive experience working with non-English speakers, I had a very difficult time understanding the customer care representatives In addition, I spent an extra $on a premium technology support for four years, but Dell never sent any written instructions on how to access that support or what it does and doesn't cover In the end, Dell promised refund $to us for our time lost to deal with the problems, but, all in all, we have learned our lesson: buy from a brick-and-mortar store with in-house, on-site customer service
Dell has continued to fail in refunding a return that was purchased on a gift card and returned to them over months They continue to say the issue has been fixed but have failed to deliver on the return of funds
On 09/14/I purchased a USB Media Stick with the Operating System Windows Professional from DellI installed the Operating System on Oct1, The reason I didn't install the Operating System sooner because I am [redacted] with [redacted] and had to go to the [redacted] two times because of an [redacted] After installing the Operating System I was Unable to do any updates on the System I purchased from DellOn October 10, I contacted DellI talked to a person from Dell and he said you need to call option so that person forwarded my call to that numberI talked to another person from that Department and he said let me talk to my supervisorI waited Minutes and the person hung up on meThen I called the number that was given to me by the first Tech and talked to another person and he said no worry I will help youI explained that I had purchased the Operating System Order # [redacted] He said I was out of Warranty which I alrea
On 11/22/i ordered Dell UltraSharp Dual Monitor Bundle - U2412M with MDSfor $They then canceled my order on 11/23/I would like them to complete my order for the monitors at the advertised price
During an online chat with a Dell representative, I was described a certain laptop The link he provided for me to purchase, however, was for a significantly lower quality laptop I have had a lot of issues with the computer and then was convinced to purchase the Dell Tech Concierge plan for an additional fee We have spent HOURS on the phone, replacing the operating system, many "updates" and most recently a physical replacement of the power supply and cord During the service call, I complained to the technician that the computer was slow and often locked up while I was using it He then showed me that I had a "bottom of the barrel" processor, and that would explain the slowness and lock up issues I was shocked That was NOT what I thought I had purchased I have taken this issue to Dell and they contend that I had days to apply for a refund, and since we are more than days out, I cannot get any monetary relief I feel like I was lied to -- classic bait and switch N
Purchased machines, Dell shipped machines, and they got lost in transit, the tracking information showed it was an invalid tracking number, even days after the machines were shippedDell sent more machines, which were receivedThe next day, the original machines arrivedmachines were returned to dellNow Dell is not honoring the warranty on the remaining machines that were not shipped back
The complaint is in regards with my Dell Inspiron Series (Service Tag number - [redacted] ) which I had bought in the last week of December from Best BuyI have maintained the laptop in perfect physical condition till now, and it looks brand new Around May 10th 2017, my laptop suddenly stopped working and I called up Dell Support to understand the issueThey asked me to open up my laptop and run a simple diagnosticAfter doing this, they figured that I should send my laptop to the service center, as they felt that the motherboard has crashed and needed to be replacedI sent the laptop to them and they replaced the motherboard as they found that it had indeed crashedI had to face a period of about days of not having my laptop, during which I faced a great hassle in my workThe laptop was sent back and it worked fine after the repair On the morning of July 23rd 2017, my laptop did not start up and there was no response on it, much like what had happened two month
The week before last, we had what would seem to be a problem with our main desktop computer, purchased from Dell We have only had the computer since the start of There was a power surge during a recent storm, and it threw the computer out of sync, and we could get no resolution from our location We called Dell service support (their customer support is in India) and after troubleshooting our problem, the technician stated that he was going to send out another hard drive We received it a few days later, and installed it successfully in our computer We felt that this was an issue in which a Dell technician should have been involved After putting in the hard drive, we were told to start up the computer - which we did; this didn't solve our problem Apparently, our Operating System was then found to be corrupt, and we were told that we should have the computer sent back to have it repaired As of last week, we hadn't gotten the paperwork, nor the container which was
I have a Dell cdn printer, The fax component was originally set using it's own designated line Now we have changed the service, so Century Link maintained the fax line phone number for people to dial when sending a fax & set up a distinct ring for the fax machine to recognize a different ring pattern of short ring short ring long ring & pick up By use of a splitter both phones share the same line jack In the Dell Manual for my product it talks about this feature Saying to go to System settings, then to Admin settings, then to fax settings, in the fax settings when you arrow down to DRPD (direct ring tone) it explains how the telephone company sets up the phone number(which I already have) & the ring tone (in this case short short long) but that is where it ends When going to the printer when you see the DRPD there are different patterns, in which mine is set on # No further explanation No assistance in the manual as to what the patterns mean or how
I ordered an LG inch TV from DELL on October 2018, it was delivered October 18th I didn't open the box because it was a Christmas present and the box was undamagedI open the box on December 23rd to set the TV up and found a fist sized shattered area in the screenThe customer support manager basically told me that I was out of luck since I ordered it over days agoNow I am told too bad, we can't help you! DELL order # [redacted] Purchase ID: [redacted]
In August I purchased $75,of computer equipment for a businessOnce I received the shipping notification I noticed that the order was going to my home address, over boxes, instead of a businessI called and they stopped the process but some of the orders were already in place The sales agent called all the departments necessary to alert everyone including FEDEX Nothing was actually shipped to my home so I never received any merchandise Dell went ahead and charged my AMEX and the charges are still pending and disputes made for such items I called multiple times to see when I will receive my credits and I always get, "they are working on it" I cant seem to find anyone to get answers and to follow up with me The calls always gets transferred to India or the Philippines I found a supervisor, [redacted] badge # [redacted] , that helped me on the day I called but nothing else happenedHe claimed that all the Supervisors for Dell Computers are in the PhilippinesNo one in th
This is both a delivery and sales issue with Dell I ordered an Alienware laptop on November 26, under a Black Friday/Thanksgiving sale with advertised 10% discount and additional 10% rewards when using Dell Preferred Account for $2,with cashback reward of $ Estimated shipping for this product was on or before December 8th As it approached this date, my customer service nightmare with Dell spiraled out of control To illustrate my level of frustration, this is the first Revdex.com complaint I have ever issued against a company When I checked on the status of my order on December 5th (support request [redacted] ), I was informed that my order configuration was "invalid" and that I would need to cancel and reorder the same product, at full price, losing both discounts I was transferred to the "order modification team" who explained that I actually did not have to cancel, it was simply a parts shortage and all I needed to do was wait Checking the status again, on D
I had arranged to return the DELL tower and monitor I had just orderedWhen the email came on 3-4-with the return info, there were tracking numbers in the subject line, but there were no shipping label included or attached to the message I left a voice mail, but didn't get a call backI sent an email about not getting the shipping labels on 3-5-16, I didn't get a replyI called the return department on 3-7-and was instructed to print out the emails and use those at USP to return the itemsI went to the [redacted] Customer Center in [redacted] and was told the tracking numbers couldn't be used to generate shipping labels, but she could generate new labels, which is what happenedI received duplicate copies of the shipping documentsThe address used was [redacted] ***On 3-24-someone from that identified himself from the DELL Finance Deptcalled me asking about the items that were to be returnedI explained to him what happenedThen I went online to
I ordered a Dell Computer on 12/18/and found, after trac***, that it was sent to an address in [redacted] instead of to my home in [redacted] ** After trying to contact customer service several times I finally convinced them that the computer was not stolen from me it was never delivered They then said they would send me another computer When I asked them if it would be delivered to me by Christmas they said no I then contacted them through email, as after a several hour wait I could not get anyone on the phone, and asked that my order be cancelled because it was a Christmas gift They sent a replacement anyway I refused delivery on December I then received a Statement from them in January I tried calling them, sending certified mail to them and regular mail to them to prove that I did not have a Dell Computer and that I should be credited and my account closed with no success I then contacted Financial Services by phone on Feb who transferred me to Customer S
It is now three days short of a month since I opened a support ticket with Dell (July 22, 2016)After talking with several representatives for a over hours one day and another few hours and emails on different occasions, Dell ordered a dispatch to repair my laptop at my homeThe technician came as promised and attempted to repair my laptop but was unsuccessfulI was told to send my laptop in to get repairedAfter receiving my laptop back from the repair depot, I notices that the same issue existed with an additional oneThe ticket was initially opened to repair the touch screen that was constantly activated, caused the laptop to me unusableAfter replacing the LCD twice, the advised me that it was their policy to repeat the repair for a third time before an exchange can be madeA manager (ID # [redacted] ) assured me that I will have a working laptop by the time my school starts on (Aug22nd, 2016)(a month from when the ticket was opened)He promised that a technician would be at
I recently contacted the Revdex.com with an issue concerning my AW3418dwI received a REFURBISHED monitor in replacement maybe a month agoI called DELL the other day because I have dead pixel (s)They couldn't find my refurbished monitor under my account and am running into a roadblock (lack of better words)Today I turned on my PC and the front USB port (of 2) didn't work and I continuously get random flickeringI called Dell but they were closed and due to them being lost on this monitor belonging to me, I am reaching out to Dell through the Revdex.com to resolve this by replacement with a NEW (NOT REFURBISHED) monitor Service Tag [redacted] Alienware Support | SR [redacted] | [redacted] unique tracking number [redacted]
I purchased two Alienware Computers from Dell @ Round Rock Texas Both laptops were bundled with a game called Forza Motorsport I have contacted Dell who told me to contact Microsoft who told me to contact Dell an so one for over two months now and we still have not received the game Order date for the two laptops was 10/12/ Order number [redacted] , System Service Tags: [redacted] , and [redacted] I have discussed this issue with Dell and Microsoft over times and I'm tired of the run around So I'm making a formal complaint I would like to have the games given to me as promised and some compensation for my time and trouble over the past few months of fighting with them This line is taken directly from the invoice 634-BOUK Forza Motorsport Included in Purchase EA
I returned a computer on 2/22/to Dell for their full refund which they agreed I was due, and they did not return $of my original purchase price of $ They advertise a free return of the FULL purchase price on the sale of a computer I have contacted their customer service twice now, each ***e being promised that they would return the rest of my money, with each ***e being a lie...they have not to this day I was assigned a sr # [redacted] by Dell that documents the full episode by them
I ordered a computer thru them on November They have continued to delay shipping my computerThey always tell me its due to lack of parts, or an FTC issueThey have had my money for weeks and counting; when I call I'm always told I'm talking to the wrong departmentI have tried to come to some kind of resolution with them and they tell me its being shipped, then several days later I get an email saying shipping has been delayed yet againThis is very tiring, this is for my business not personal use